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Daemon Solutions

Customer Data Hub

Understanding your customer is essential to providing experiences that work. For a competitive edge, understand your customer in real-time from vast multichannel streams of data and respond swiftly and intelligently. We work with you to build a customisable and integrated data platform that ingests, understands and actions this data.

Features

  • Collaborative design and feedback loops to ensure the best outcome
  • In-depth workshops and focus group meetings
  • Identification of highest impact applications of customer data hub
  • Ingestion, ELT/ETL, Data Pipelines and Data Warehouse
  • A data model linking customer and other data across channels
  • A 360 degree view customer profile
  • Analytics engine for generating insight
  • Optional graph database for improved integration and querying
  • Downstream push and APIs for responding quickly to events
  • Integration with CDPs, marketing automation, call centre, logistics, etc.

Benefits

  • Collect and activate 1st and 3rd party data
  • Get value from non-customer data sources
  • Obtain insights for reducing costs, and increasing engagement
  • Exploit best of breed customer data and marketing platforms
  • Build out your own differentiating and customisable capabilities
  • Automate customer flows using the newest and most integrated data
  • Understand your customers and give them the best

Pricing

£600 to £1,800 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@dae.mn. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 9 9 4 5 8 2 5 8 6 6 9 0 2 3

Contact

Daemon Solutions Jon Moss
Telephone: 08000463987
Email: sales@dae.mn

Planning

Planning service
Yes
How the planning service works
Analysis of the business data landscape, in-depth workshops and focus group meetings, collaborative design and feedback loops, detailed implementation plan.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide training to your staff based on the solution we implemented.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
From on-premise to the cloud, or between different cloud providers.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Functional and non functional testing forms a core part of our delivery. Automated testing is essential to continuous integration and continuous delivery which is core to our approach.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We have various specialised practices in the business focused around different aspect of cloud and operations.

Service scope

Service constraints
None - all that is needed is an open mind and a commitment to succeed.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
1 hour response time - 24x7x365
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Special support arrangements can be made. Managed Services offering is available. Technical Account Manager and Support/Data Engineers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
16/08/2021
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

At Daemon a core part of our mission is “to leave this world a little better than we found it”, and our commitment to the environment and fighting climate change is a core part of this. This factors into how we engage both with our clients and all of our employees. With our clients we aim to lead by example, educating about responsible, energy efficient usage of technology and encouraging adoption of new cloud technology with the potential to decrease emissions. For our employees we incentivise environmentally friendly behaviour through cycle-to-work and electric vehicle purchase schemes, avoiding unnecessary travel via remote work, and we are on track to soon be mitigating or offsetting 100% of our carbon emissions as an organisation.
Covid-19 recovery

Covid-19 recovery

Throughout the Coronavirus pandemic, Daemon has been supporting businesses to mobilise, stabilise and return to work. Now, in the post-COVID-19 recovery, we're helping them find opportunities to become stronger – including building resilience to navigate future shocks. To meet the challenges posed by the pandemic, we supported businesses to react in agile and decisive ways. As we move into the next phase, now is the time for businesses to seek out and seize the opportunities emerging in the recovery.
Tackling economic inequality

Tackling economic inequality

Social purpose is woven into Daemon’s fabric. From creating new businesses and new employment opportunities, to improving education and training, Daemon is committed to tackling economic inequality at root. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.
Equal opportunity

Equal opportunity

Here at Daemon we are proud of the diverse & inclusive nature of our business. We always strive to ensure that everything we do is inclusive to everyone regardless of our collective range of diversity and we are committed to encouraging this approach and eliminating any discrimination. Daemon will always endeavour to; Provide equality, fairness and respect for all. Never discriminate. Oppose all forms of unlawful discrimination. Daemon is committed to; Taking equality, diversity and inclusion seriously and for it to be a strategic priority. Encouraging equality, diversity and inclusion within the company. Creating a working environment that promotes dignity and respect for all Training people in their rights & responsibilities to themselves & others. Appointing champions to help promote and focus on equality, diversity and inclusion within the company. Continually reviewing all relevant policies & procedures. This means Daemon will offer everyone; Equal opportunities, including training, development & progress. Fair decisions without prejudice. A happy, safe and inclusive working environment.
Wellbeing

Wellbeing

"Our objective is to promote and develop initiatives that: encourage a more comprehensive and inclusive approach to health and wellbeing in the Daemon community. We aim to share initiatives regularly at bi-weekly cascades and Daemon days." At Daemon we aim to : Attract and retain the best talent. Optimising productivity, Increase social interaction and engagement Building and Maintaining a positive workplace culture. Promote being active / healthy Communicate and collaborate - We have regular socials / hubs / Quarterly days, we have the well-being workflow in slack aiming to promote a healthy day, we have mental health first aiders.

Pricing

Price
£600 to £1,800 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@dae.mn. Tell them what format you need. It will help if you say what assistive technology you use.