Radiobotics ApS

RBfracture

RBfracture is a software as a medical device (SaMD) that takes digital radiographs (DICOM) as input and as output provides DICOM annotated radiographs with bounding boxes of the detected fractures and a conclusion that either fractures have or haven’t been detected in the analysed radiograph

Features

• Detection of bone fractures on x-ray
• Visual overlay pointing to location of fracture on x-ray

Benefits

• Radiologist level second opinion
• Reduction in missed fractures
• Ability to triage worklist

£2 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mads@radiobotics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

799530842892635

Contact

Mads Jarner
+4521647252
mads@radiobotics.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Radiology IT software
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The minimum hardware requirements for the server are:; ● Processor: 2.2GHz Intel Core i5 (7th generation or; newer) or equivalent and either; ○ with at least 10 CPU cores; ○ or one Nvidia 1050ti GPU or a better Nvidia; GPU; ● Minimum 16 GB RAM allocated for the RBfracture; software; ● Minimum 20 GB memory storage allocated for the; RBfracture software; ● Minimum network bandwidth of 100Mbps for; connecting RBfracture to PACS; ; Software requirements; ● Linux-based OS with kernel version >= 4.4; ● OS type: 64-bit; ● Docker Engine, release 19.03.1 or later
• System requirements: Requires existing PACS or RIS systems

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support levels and response times are subject to contractual agreement. Typically, we provide 2nd and 3rd level support within 24 hours excluding weekends.; ; If the customer has a service help desk they will handle 1st level support after training. If not, typically within 24 hours except weekends that support will be available on Monday before end of business.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels and response times are subject to severity level (see below). Typically, we provide 2nd and 3rd level support. If the customer has a service help desk they will handle 1st level support after training.; ; Severity Level: 1; Description: Product is not accessible or responsive; Interim Resolution: 24 hours; Final Resolution: 48 hours; Status Reports: Twice per day during Business Hours; ; Severity Level: 2; Description: Product is running but behaving in an unexpected way; Interim Resolution: 48 hours; Final Resolution: 3 days; Status Reports: Twice per day during Business Hours; ; Severity Level: 3; Description: All other issues; Interim Resolution: N/A; Final Resolution: 30 days; Status Reports: Once per week; ; Note: Resolution times are defined as the time taken to respond once a ticket has been issued to the Radiobotics support team. All reasonable efforts must be taken from the customers side to give Radiobotics support team remote access to the product to ensure any issues can be resolved in as timely a manner as possible.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Blended learning support available from inperson learning, online learning and self-directed learning
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Not applicable. Data is already captured by existing Radiology IT. No data is held by Radiobotics.
• End-of-contract process: Off-boarding is included in contract cost. Uninstalling support will be provided by Radiobotics.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API is publicly available. Guidance is provider by Radiobotics support personnel to access the cloud and install in their network. This information guides are publicly available.; ; Limitations: Our API is used for authentication, service requests and service retrieval.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Language; Integration options

Scaling

• Independence of resources: Solution is deployed in a secured environment which is continuously monitored and scaled when applicable

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics from a licensing module
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Not applicable - all data is stored in user's native Radiology IT
• Data export formats: Other
• Data import formats: Other
• Other data import formats: DICOM

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We will use all reasonable endeavours to ensure our platform is available 7 days a week, 24 hours a day unless there is planned maintenance which will always be carried out during no critical time periods. We do not offer any service level credit if we fail to meet this clause.
• Approach to resilience: Available on request
• Outage reporting: Dashboard available for internal use

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Authentication via access to hospital IT systems
• Access restrictions in management interfaces and support channels: Only relevant staff members given access when necessary for their role
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Audited by Notified Body as Medical Device

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow ISO27001 standards for security governance
• Information security policies and processes: Radiobotics is committed to establishing effective business continuity plans to protect its key business activities and meet its obligations to its customers, partners, suppliers and other interested parties.; As a part of this commitment, the organization has established a Information Security Management System (ISMS) which complies with the requirements of the ISO/IEC 27001 international standard for information security.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Radiobotics is committed to establishing effective business continuity plans to protect its key business activities and meet its obligations to its customers, partners, suppliers and other interested parties.; As a part of this commitment, the organization has established a Information Security Management System (ISMS) which complies with the requirements of the ISO/IEC 27001 international standard for information security
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Radiobotics has a procedure, that provides an effective management system for identifying cybersecurity threats and vulnerabilities associated with medical software, controlling those threats and monitoring the effectiveness of those controls, which has been audited by a notified body
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: IT System Monitoring Policy in place as part of Radiobotics ISMS. All potential compromises are evaluated by IT team and escalated internally as part of defined protocols.
• Incident management type: Supplier-defined controls
• Incident management approach: Information Security Incidents and Improvements Policy in place.; ; This clearly defined the process for common incidents with escalation routes established and periodical reviews. ; ; Incidence reports are generated periodically as part of business as usual.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Radiology AI can facilitate the transformation of healthcare towards localised and at-home care. This can impact the burden of transportation in healthcare on the causal factors of climate change. Radiobotics uses cutting-edge technology to minimise the energy consumption of AI development and participates in the transition towards sustainable practices promoted by local and national authorities.
• Covid-19 recovery:

  Covid-19 recovery

  Covid-19 has severely impacted the number of patients waiting for elective care; RBfracture can increase Radiology capacity for fracture cases which in turn can improve service levels for Radiologists to better service the elective care backlog
• Tackling economic inequality:

  Tackling economic inequality

  RBfracture, as a diagnostic support tool, aids the skills development for healthcare professionals working in fracture diagnostics, especially junior staff with limited experience in radiological reporting. AI in healthcare is a high-growth sector that will shape the future of the NHS, and RBfracture can facilitate the transition of skills and processes for the successful adoption of digital innovation.
• Equal opportunity:

  Equal opportunity

  Radiobotics is committed to equal opportunity employment, supporting skills development of people including disadvantaged or minority groups, and identifying and managing the risks of modern slavery.
• Wellbeing:

  Wellbeing

  RBfracture aids the health and wellbeing of healthcare professionals in the delivery of the contract as a support tool, preventing absenteeism and burnout. Radiobotics is committed to patient and public involvement throughout its activities and ensuring a strong network of healthcare professionals, experts, advocacy and patient groups for a participatory design and delivery of its innovation.

Pricing

• Price: £2 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Time limited trial use of RBfracture

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mads@radiobotics.com. Tell them what format you need. It will help if you say what assistive technology you use.