ENGENEUM LIMITED

ABBYY Vantage IDP

ABBYY Vantage is a low-code Intelligent Document Processing (IDP) platform that uses AI to extract data from any document. We provide full licensing, expert consultancy, and integration services to embed Vantage into your government workflows, RPA, or ERP systems, ensuring rapid deployment and seamless end-to-end automation.

Features

• Intuitive interface creating cognitive document skills
• Ready-to-use models for invoices, forms, IDs, etc.
• Advanced AI/OCR: Recognises machine print, handwriting, barcodes, and checkboxes
• Document Classification: Automatically sorts and routes incoming multi-page documents.
• Continuous Learning: Models improve accuracy over time via human-in-the-loop feedback.
• Ingests documents from email, folders, scanners, mobile apps, or portals.
• Integration: Connectors for many ECM/ERP platforms
• Cloud-Native Architecture: Scalable, secure containerised deployment
• Expert Consultancy: Guidance on solution architecture and process optimisation
• Full Implementation Service: From pilot to production rollout and integration

Benefits

• Accelerate Digital Transformation: Rapidly automate manual document-centric processes
• Reduce Processing Costs: Significantly lower the cost per document transaction
• Eliminate human error in data entry and extraction
• Integrated with Engeneum Online for storage, records management and approvals
• Scalability: Handle spikes in document volume without adding headcount
• Expert Support: Access to certified consultants for complex integration challenges
• Quick Time-to-Value: Deploy pre-trained skills in days
• Regulatory Compliance: Consistent, auditable data handling for GDPR and governance
• Works with your legacy or modern government IT systems
• Simplified Procurement: One-stop shop for licensing, consulting, and implementation

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.pett@engeneum.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

799628653777142

Contact

Chris Haden
07770425135
andrew.pett@engeneum.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Persuasive content management

  • Digital Asset Management Applications
  • Product Content Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Service provided as public cloud or as private cloud installed to Linux based servers
• System requirements:
  • Linux Server for private cloud
  • Modern browser for access to public and private cloud versions

User support

• Email or online ticketing support: Yes
• Support response times: Within four hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Microsoft Teams based service
• Onsite support: Yes, at extra cost
• Support levels: Onsite support is provided at the standard rates as defined in the SFIA rate card, and is provided following agreement with the client.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Engeneum provides a fully managed onboarding service. Our consultants lead the process, working directly with client stakeholders to map existing document based processes, configure workflows, build document skills and securely process data through the ABBYY Vantage platform. This includes scoping, pilot testing, and final data verification before go-live.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At contract end, users can export out auditing information from Vantage. Documents which are processed through the system are transient in nature as they always end up in a target platform such as Engeneum Online. Documents are kept within Vantage for a customer defined amount of time (typically 30 or 60 days) before being purged. At contract end the whole customer instance is removed and data is purged.
• End-of-contract process: Removal of the client instance is included in the contract. Audit data can be manually downloaded by the client before the end of the contract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: As part of project documentation

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The interface for reviewing documents is adapted for mobile use, but we would recommend a desktop browser for document process design and build as this is a more complex process
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Yes, users are able to view auditing information and monitor document processing as well as designing new document process flows
• Accessibility standards: None or don’t know
• Description of accessibility: User access is determined by administrative users
• Accessibility testing: No specific testing has been completed, but ABBYY are a global brand with a large number of current users. Our service converts non-compliant scanned documents into fully accessible PDF/UA formats, and we provide a managed service to configure any required document processing workflows, on behalf of users with accessibility needs
• API: Yes
• What users can and can't do using the API: API documentation and definition can be found here https://help.abbyy.com/en-us/vantage/1/developer/developer_gettingstarted/
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service offers extensive customisation via a low-code/no-code 'Skill Designer' interface, allowing users to:; ; Select & Adapt Skills: Download pre-trained models (e.g., Invoices, Passports) from the ABBYY Marketplace and modify them to capture specific custom fields or validate data against internal rules.; ; Train New Models: Upload samples of unique government forms to train custom document classifiers and extraction models using visual, drag-and-drop tools.; ; Define Business Rules: Configure validation logic (e.g., sum checks, date formats) to ensure data accuracy before export.; ; Custom Workflows: Design end-to-end process flows, defining how documents are ingested, routed, reviewed by humans, and exported to downstream systems.; ; Integration Logic: Customise connectors using the REST APIs, or make use of existing integrations we have developed for ERPs such as NetSuite

Scaling

• Independence of resources: ABBYY Vantage is scaled automatically using Microsoft Azure scaling services.

Analytics

• Service usage metrics: Yes
• Metrics types: All user activities within the system are fully audited. Reports can be generated to drill down into this information as required.
• Reporting types:
  • API access
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ABBYY UK Limited

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Data in ABBYY Vantage is transient as it is always loaded to a target system such as Engeneum Online. This is completed through the REST API. Users are able to export data during or on completion of any document workflow using this API.
• Data export formats: Other
• Other data export formats:
  • JSON
  • PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF
  • Office Formats
  • Picture Formats (such as JPG / TIFF)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: ABBYY Vantage provides a Service Level Agreement (SLA) guaranteeing 99.5% Annual Uptime for the cloud platform.; If availability drops below this threshold, customers are eligible for Service Credits calculated as a percentage of the annual page volume or subscription term.; 99.5% Target: The platform is architected for high availability on Microsoft Azure (Western Europe).; If the service uptime falls below 99.5% in a subscription year, ABBYY provides credits (additional page volume) calculated based on the duration of the downtime.; Exclusions: Standard maintenance windows (scheduled in advance) and force majeure events.; Support Availability: While the platform runs 24/7, our standard technical support operates Monday–Friday, 9am–5pm (UK time)
• Approach to resilience: The ABBYY Vantage service is architected for high availability and resilience using a cloud-native microservices design hosted on Microsoft Azure.; Infrastructure Redundancy: The platform utilizes Azure Availability Zones to protect against data centre failures. Data is replicated across multiple fault domains using Zone-Redundant Storage (ZRS) or Geo-Redundant Storage (GRS) to ensure durability.; ; Self-Healing Architecture: The application is orchestrated via Kubernetes (K8s). This ensures that if individual service components (e.g., an OCR pod) fail, they are automatically detected and restarted without service interruption.; ; Elastic Scalability: The system automatically scales compute resources horizontally to handle spikes in document volume, preventing performance degradation during peak loads.
• Outage reporting: ABBYY provides a public status dashboard at https://status.abbyy.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: We enforce a strict Principle of Least Privilege across all management interfaces. Access is governed by Azure Role-Based Access Control (RBAC), ensuring staff possess only the specific permissions necessary for their roles. We utilize Conditional Access policies to mandate Multi-Factor Authentication (MFA) for all administrative sessions, blocking access from unrecognized locations or non-compliant devices.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Engeneum adopts a "Defence in Depth" governance strategy, aligning our internal Information Security Management System (ISMS) with ISO 27001 principles.
• Information security policies and processes: Our information security policy is reviewed every year and includes annual training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Platform (ABBYY): Vantage operates on a continuous delivery model. Updates and security patches are applied automatically during scheduled maintenance windows, notified in advance via the Status Page. Core updates are backward-compatible, ensuring existing integrations remain stable.; ; Configuration (Our Service):; ; Versioning: We utilise Vantage’s native version control to lock production Skills (e.g., v1.0). Updates are built on new versions (v1.1) without disrupting live services.; ; Lifecycle: We enforce a strict Dev-Test-Prod strategy. New models are built in Dev, validated via UAT in Test, and only deployed to Production after approval.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Identification: Continuous automated scanning of code/infrastructure, plus annual independent CREST-approved penetration testing.; Vulnerabilities are scored using CVSS v3.1 to prioritise remediation efforts based on severity.; Critical/High issues are fast-tracked for immediate patching (typically <14 days); lower severity items follow standard release cycles.; Disclosure: A Responsible Disclosure Policy allows safe reporting, with confirmed issues communicated transparently via Release Notes.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Platform Monitoring (ABBYY): 24/7 monitoring of Azure infrastructure using internal SIEM to track anomalies, unsuccessful logins, and privileged access. Critical alerts trigger automated response workflows within ABBYY’s SOC.; Tenant Auditing (Customer): An immutable Audit Log captures all user interactions (Login, Upload, Validation, Export) with precise User ID, IP, and UTC timestamps.; Integration: Logs are accessible via API, enabling customers to ingest security data into their own enterprise SIEM (e.g., Microsoft Sentinel) for centralised protective monitoring.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Engeneum’s trained staff resolve faults efficiently within agreed times. Requests are logged and issued a ticket number; out-of-hours requests are acknowledged by 10:00am the next working day. Calls are categorized based on the issue (for non priority 1 calls):; ; Initial response: 1 working hour; Begin work: 4 working hours; Internal Escalation: after 4 working hours; Upon closure, the cause and fix are reported to the customer
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 1,000 pages to be used within an 31 day period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A174f7de-7818-4255-a26e-baf111814a7c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F168cd6e-507b-402d-9a85-d1065c125c66
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.pett@engeneum.com. Tell them what format you need. It will help if you say what assistive technology you use.