ClickView Ltd

ClickView

ClickView is a cloud-based video learning platform, providing Primary, Secondary and FE / Tertiary institutes with secure, on-demand streaming of curriculum-aligned video content and teaching resources, contextual on-demand TV (including both current TV and a curated archive, your own video library and interactive’s with question layers for formative assessment.

Features

• Academic Video Content Libraries for Primary, Secondary, Tertiary
• Broadcast Television Recordings for Film, Documentaries and News
• BBC RES
• Video hosting and On-demand Video Streaming both on and offsite
• Formative Assessment: Overlay Videos with Interactive Activities and Quizzes
• Applications - iOS, Android and Windows10
• Collaboration with community repository of TV content
• Production houses producing and licensing video content
• Reporting and Analytics
• Shared / enterprise video library

Benefits

• Curriculum coverage, made with specific educational outcomes
• Save time, rapidly finding high quality, relevant resources
• Helps secure quality planning, having confidence in curriculum content
• Platform supports flipped and blended learning
• Assists with independent learning and mastery
• Support catch up where learners have been absent
• Formative assessment to understanding what learners do and don't know
• Bring real world context to learning
• Ignite creativity in students of all abilities
• Explain and bring to life challenging concepts

£2,500 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.woods@clickview.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

799638206538710

Contact

Chris Woods
03332076595
chris.woods@clickview.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Community cloud
• Service constraints: N/A
• System requirements:
  • Windows 7–10, iOS11.0+, OSX10.0+, and Android 7+
  • IOS App: Requires iOS 11.0 or Later
  • Windows 10 App Requires Windows 10 Build 10586 or higher
  • Android App Requires Android 7or up
  • Compatible with Chrome, Safari Microsoft Google Mozilla, Opera browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and support tickets are responded to within the same day it is logged
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: There are 2 levels of support:; 1. General Enquiries; 2. Technical Support; ; Both levels of support are free and are accessible to all ClickView customers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: ClickView will develop an onboarding plan with the Buyer’s key contact team. This includes a rollout plan, including SSO (Single Sign On), integrations and training. ; ; ClickView provides ongoing onsite or remote training to support users, alongside online training through video, webinars and online documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users send through a request with written confirmation from the Data Controller to extract their data when their contract ends. The process is explained to the user and the data is extracted for the user.
• End-of-contract process: At the end of the contract, customers lose access to the platform and their personal data will be removed from our database.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference when accessing ClickView via a web browser on a mobile device.; ; In terms of the ClickView app, this has been optimised for playing and viewing videos.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The ClickView plugin has been developed as a single page web application, designed to be implemented within the 3rd party's platform via two components; an Iframe and a small Events API JavaScript library.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: ClickView is hosted on AWS and adheres to best-practice when it comes to hosting. Using Load Balancers and Auto-scaling groups, ClickView can handle unusual demand for the service without interruption or degradation of service. All ClickView services are horizontally-scaled and are architected as a fully distributed system, allowing us to add resources in the areas experiencing high-load.

Analytics

• Service usage metrics: Yes
• Metrics types: ClickView provides immediate access to in depth analytics for all of its subscribing customers. These analytics include Login Overview (detailing who logs into ClickView and what type of user they are), Video Overviews (detailing what type of videos are being watched, which category / department the video comes from, which library the videos come from and what groups of people are watching them), and Video Views (this will show you each video that has been viewed, when it was viewed, how many times it was viewed, and by whom). All of these details can be exported to a .CSV file.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data is stored in the Amazon AWS cloud. We use the London (eu-west-2) and Sydney (ap-southeast-2) regions. Data is physically protected at rest by nature of the scale and security provided by Amazon AWS datacentres. ClickView uses AES256 as our encryption standard for in transit and rest and for backups as well.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Customers can download any of the video they upload via a download link.
• Data export formats: Other
• Other data export formats: MP4
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: All ClickView internal systems talk via a private network with no access to the internet. ; ; ClickView adheres to all best practice when it comes to Cloud Security.

Availability and resilience

• Guaranteed availability: Service availability (up-time); Measure: % of time ; During agreed business hours - 99.5% of agreed business hours, with the exception of: ; • Emergency maintenance (based on real or perceived security risk); ; Service availability (up-time) ; Measure: % of time ; Outside agreed business hours - 98% of agreed non-business hours, with the exception of:; • Scheduled maintenance; • Emergency maintenance (based on real or perceived security risk); • Unscheduled maintenance (with minimum 72 hours’ notice)
• Approach to resilience: ClickView uses Amazon (AWS) managed services in high availability clusters.
• Outage reporting: Current and upcoming outages are reporting on the following page:; https://support.atlassian.com/statuspage/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Each user has a role being: Admin, Staff or Student.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: ClickView follows the systems and controls of its Cyber Essentials accreditation.; ClickView has also developed the following policies: ISMS Policy, Information Security Policy, Risk Management Framework, Acceptable Use, Access Control, Asset Management, Information Classification, Change Management, Operation and Communication management, Physical and environment Security, System Acquisitions, Supplier Security Management, Business Continuity, Cryptography and various other policies to maintain and adhere to best practice.; Our ISMS manager is the COO, Lana Bushell who manages these policies and implementation of them

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Inventory of cloud assets is reviewed weekly to assess any changes, especially unstable services and cost changes.; Infrastructure and application changes are code-driven, and checked in to source control. These changes are delivered into production from peer-reviewed code, with security a leading consideration. We also adhere to ISO27001 best practice for change management processes which is documented in our change management process policy.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Application vulnerabilities are managed by internal issue tracking to determine potential impact and thus mitigation approach.; OS and system-wide threats are mitigated by keeping software patched, generally to a 2 month schedule.; Amazon AWS managed services are patched by AWS, and automatically deployed to a weekly schedule. Our vulnerability management process is documented and adheres to ISO27001 best practice.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Amazon AWS CloudWatch events provide normal service level trend analysis, and incident identification. Amazon GuardDuty is integrated throughout our platform, reporting into a separate audit account.; Incidents are promptly addressed by established operational processes. All processes are documented and adhere to ISO27001 best practice.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Service-affecting incidents are managed by established process to pinpoint the root cause and recover service as a first priority.; Users can report incidents by publicised support channels.; Major incidents are reported and documented internally and formally reviewed and adhered to ISO27001 best practice.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are a global business that is socially and environmentally responsible. We respect the law, promote diversity and inclusion and seek to benefit the communities we work with. We deliver our business against four core values; Lead the Way, Play as One Team, People Centred and Empower Learners. ; ; We are committed to Corporate Social Responsibility and this year have set out a working group to define our CSR goals and objectives and to develop a Green Mission Statement for ClickView. ; ; ClickView are a cloud based service, and noting the significant footprint of ClickView’s environmental impact pertains to hosting, in our selection of Cloud hosting provider, sustainability was a key factor in our selection of Amazon Web Services (AWS). AWS are focused on efficiency and continuous innovation across their global infrastructure, with a path to powering their operations with 100% renewable energy by 2025. ; More information can be found at: https://sustainability.aboutamazon.com/environment/the-cloud.; ; We are committed to educating future generations with the importance of sustainability. ; ; Our content commissioning has an active drive to promote sustainability and we currently offer over 50 titles around sustainability and environment including but not limited to: ; • Going Green ; • Ensuring a sustainable environment ; • Energy and the Environment ; • Think Twice about Waste ; • Sustainable World ; ; In addition, through our Broadcast TV provision, there are many titles available which is curated to promote to staff and students. This includes both content which hits at the direct elements of sustainability as per the teaching and learning content we produce, alongside more contextual programming like David Attenborough’s Blue Planet. These include many offline resources to blend learning and turn vision into action. ; ; In support of the COP26 conference in Glasgow we put together a one stop shop of free teaching resources designed to educate and inspire action - https://www.clickview.co.uk/free-teaching-resources/climate-change/
• Covid-19 recovery:

  Covid-19 recovery

  In response to the COVID-19 pandemic, ClickView, a world leading provider of video learning took action, making 100s of curriculum-aligned primary and secondary videos and resources freely and publicly available; no data capture, no registrations, no logins or subscriptions required. ; As well as ClickView investing to promote, the DfE selected ClickView in their COVID-19 support for remote learning, in multiple categories across both secondary and primary including core areas like Maths to Wellbeing and SEND. ; Furthermore, to maximise the potential of support, ClickView undertook a significant project to map all their videos to the Scottish Curriculum for Excellence; fundamentally changing the ClickView product and users for the long term to benefit educators UK wide.; In addition, to support educators, ClickView partnered with leading companies including Makematic and Adobe to create a free ‘Teaching Online Masterclass’ self-paced course with 50+ videos for educators, featuring some of the world’s best thought leaders and instructors, with a focus on pedagogy and online teaching strategies. ; There’s no doubt ClickView were integral in maintaining both learning momentum and access to quality education during the pandemic across the whole UK.; ; As the backdrop see’s COVID-19 continuing to create challenge, ClickView continue to support educators in their practice as catch-up learning and revision become the priority across the education sector. It is clear that video has become a staple tool in covid recovery as the importance of blended teaching and learning has been highlighted throughout the pandemic.
• Equal opportunity:

  Equal opportunity

  People ; We are passionate about providing equal opportunities for our employees: ; • Interview process is the same and fair for all – we hire based on ability for the role and two key components are a written response and practical task ; • Same pay review process for all – we look at current market rates and compare similar positions in the company, regardless of sex, ethnicity, disability etc; • 14% of our employees come from overseas, with 10 on sponsored visas by ClickView; • We have 41 female employees and 44 male employees; • We ensure managers understand the benefits of a diverse workplace; • We allow employees to take off different religious holidays to those which are nationally recognised public holidays e.g. Easter; • We provide a generous parental leave scheme, in addition to government pay, which is available for primary and secondary caregivers, regardless of sex; • We have non-gendered restrooms; • We have a flexible working hours and remote working policy ; • We provide a variety of social activities to accommodate different preferences; • We have a mental health policy available to all employees and provide wellbeing leave; • We provide a safe working environment for all; • All employees have Personal Development Plans and L&D opportunities ; ; Real Living Wage ; ; ClickView is an employer committed to the Real Living Wage for all its employees, contractors, and sub-contractors. ; ; ClickView recognises that payment of the Real Living Wage provides a multitude of benefits which include: ; • Staff retention and reduced turnover ; • Reduced absenteeism ; • Increased employee engagement ; • Increased commitment to the organisation ; • Ethical employment practices ; • A contribution to reducing poverty by allowing people to provide for themselves and their dependents
• Wellbeing:

  Wellbeing

  #WatchYourWellbeing; Alongside academic support, ClickView runs an annual wellbeing campaign initially launched during lockdown to help students take care of their mental health. #WatchYourWellbeing has been launched to champion the importance of taking care of student’s mental health. ; The #WatchYourWellbeing campaign is in response to a) we noticed that the most watched video on our site is ‘mental health, the basics’ and b) the warning issued by the Royal College of Psychiatrists, who said ‘school closures, cancelled exams, empty lecture halls and lockdown threatened a mental health crisis that could plague the current generation of children for years to come’(source), alongside reports from Childline of a rise in demand for mental health counselling (source). ; Clinical Psychologist and Founder of Innovating Minds, Dr Asha Patel, has worked in conjunction with ClickView on a range of wellbeing titles. Supporting the #WatchYourWellbeing campaign, Dr Asha Patel said – ; “The reoccurring lockdowns have had a significant impact on some children’s mental health and wellbeing. There has been an increase in anxiety related difficulties and disordered eating. Therefore, it is so important that quality, evidence-based resources are available for children, caregivers, and educators.”; ClickView has a multitude of series and engaging resources to support student wellbeing including titles such as Understanding Anxiety, Calm Breathing and Resilience.

Pricing

• Price: £2,500 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Complete access to platform; 30 days
• Link to free trial: https://www.clickview.co.uk/free-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.woods@clickview.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.