Digi2al Limited

User Experience and Design Strategy Service

To create services that work for all users, the first step is to build a UX strategy. Thinking about your team and departmental objectives, we will work with you to set out the next steps to achieve better outcomes for your services.

Features

• Programme level engagement to understand outcomes/objectives with policy
• Review and design the right metrics for UX across teams
• Service mapping to understand current and new services
• Stakeholder engagement to clarify, create goals and vision for UX
• Understand current skills matrix and identify where new skills needed
• Identify where UX currently sits within departmental/portfolio strategy
• Identify opportunities and instances for upskilling and coaching civil servants
• Co-designing UX strategy with programme leads through idenitfied user needs
• Review current design libraries, identify needs for development

Benefits

• Better service design and user experience for services
• Achieveable metrics in line with poilcy requirements
• Aligning UX with wider policy goals
• Reduces failure demand
• Saves on costs for duplication of effort
• Helps align with GDS phases of discovery, alpha, beta
• Designing for accessibility
• Designing for vulnerable users
• Upskilling perm teams for future live support

£400 to £2,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketplace@digi2al.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

799658181258782

Contact

Digi2al HQ
020 3282 7875
marketplace@digi2al.co.uk

Planning

• Planning service: Yes
• How the planning service works: Working closely with the client we perform a needs analysis and discovery to understand the client’s domain, environment and specific challenges/constraints. This enables us to identify appropriate solutions rather than proposing off the shelf, one size fits all solutions. We work in small, highly skilled multi-disciplinary delivery teams, and build quality into the process from the outset. Leveraging industry best practices, as well as real world experience, we help you move at pace to achieve your desired outcomes.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Digi2al is independent from all vendors and provides impartial advice and training. We can provide bespoke training services for cloud software, hosting services and cloud support. Where appropriate we do on the job training where we augment the clients team, upskilling them as required. We have strong partnerships/relationships with a number of vendors inc: Microsoft, AWS, Google, UK Cloud, Crown Hosting and others, which allows us to do this.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Digi2al provide end to end services to help buyers evaluate, plan and implement hosting or cloud software services, covering the full range skills and specialist expertise. We have a proven track record in a mixture of environments whether from on-premise or legacy cloud service providers or from an one cloud-based service to another (e.g. from AWS to Azure). ; ; We work with clients with non-sensitive and sensitive data (i.e. OFFICIAL, SECRET and TOP SECRET). We are technology and vendor agnostic and will work with you to provide the best possible solution, given your specific requirements and constraints. We can also work closely with you to develop your overall cloud and hosting strategy through to defining and implementing the required target operating model to successfully exploit cloud including establishing new capabilities and ways of working (e.g. DevOps and Agile). We are also able to streamline the build and deployment pipeline, employing DevOps principles and technology, to take the risk out of deployments and maximise return on investment. ; ; We will work with you to ensure you have the right mix of people, processes and technology to achieve your desired outcome.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We believe in building quality into all your services from the start and our culture and ways of working reflect this philosophy. We have a strong emphasis on continuous delivery and integration so it’s important to automate checks where possible to ensure that any new releases are secure, performant and operable, can be delivered at pace and with minimum disruption to live services. We have established QA and performance testing processes and use an appropriate mixture of automated and manual testing to ensure quality services are delivered.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide end to end services to help you design, build and/or run your hosting or software services. Our services are tailored to your needs and budgets and can include the full outsource or augmentation of your existing teams. We are unique in that we are happy to help you to build your own in-house capability to run your services, if that aligns with your strategy, and can help you to attract the right talent (apprentices or experienced) providing them with the training required to take over support of the service. Support can be provided 24x7x365 alongside a proactive monitoring and alerting service (yours or ours).

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary depending on client requirements and agreed SLA. We can tailor our service to meet your requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: TBC
• Support levels: We tailor our support offering to meet your needs and budgets.; ; With a flexible model to suit client technology preferences, often using Slack, Confluence, Trello, Jira, Servicenow, email, telephone, Microsoft Teams, Google Hangouts, Webchat services and screen sharing tools for user support.; ; Technology agnostic, we adopt/integrate with your preferred solutions.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our lifestyles have a profound impact on our planet. Our choices matter. To preserve a livable climate, greenhouse gas emissions must be reduced to net zero by 2050. Everyone of us can help limit global warming and take care of our planet. At Digi2al we are actively making choices that have less harmful effects on the environment so that we can be part of the solution and influence change. Digi2al has deliberately been developed from inception in 2013 as a cloud first and digital by default company. We use contemporary tools to allow our teams to work effectively either in a hybrid or fully remote way. The benefits of this strategy is to significantly lower our carbon emissions, enable organisational agility and generate savings which reduce our overall client charges. All of the infrastructure we use to deliver our services is part of the circular economy, rented from world leading organisations with strong commitments to carbon reduction and social value. On a tactical level, each day we make decisions from the electricity we use, the food we eat and the way we travel that contributes to a healthier planet. We believe our small actions can make a big difference so whilst delivering our services we: Consider how we travel - aim to walk, bike or take Public transport over private vehicles. Consider our use of energy - save energy at the office, share facilities and turn off. Consider how we sustain ourselves - throw away less food, choose eco-friendly and reusable products, eat more vegetables. Digi2al is working through the auditing and measurement of our 06/21 carbon reduction plan. Our intention is to commit to being carbon negative, by investing in environmental development schemes, by 2025.

  Covid-19 recovery

  Covid-19 has impacted all our lives. For Digi2al it's important we support our people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding. Many people have experienced reduced mental health as well as a reduction in well-being, making not only work a challenge but in some cases simply existing a struggle. We want to enable people to thrive so we will support our people by Continuing to create employment opportunities. We will invest in the development of our HQ team making it diverse (40% are women, 80% are working parents, ages range from 25 - 62 years, 40% are military leavers) and removing barriers to equality. We partner with a training provider, Multiverse, to set the conditions for apprentices to leave school and find credible careers in the Technology Sector, providing a platform for people to apply for roles regardless of location, qualifications, nationality or age. Multiverse also seeks out areas with high percentages of free school meals and actively supports those communities with apprenticeships. Develop new ways of working to deliver better public services. We will continue to challenge crown and public servants assumptions and approaches to delivery. We will actively engage with the public Community of Interests to be part of the solution and influence change. Support the physical and mental health of people affected by COVID 19 by connecting them to relevant support services (mental health, financial support, medical support), enable workplace adjustments (flexible working) and create an open and safe forum to discuss challenges to demonstrate they are not alone. We actively encourage physical activity and provide opportunities for coaching and mentoring. Our whole-person approach promotes positive mental health and supports people living with mental illness to recover and live well.

  Tackling economic inequality

  At Digi2al we aim to provide opportunities for individuals with minimal access to resources and suffering the impacts of inequality. Digi2al maintains trusted relationships with military charities. Over the last 5 years we’ve delivered resettlement support for military leavers, developing successful pathways for them to move into digital careers. This includes: career mentoring, mock interviews, CV advice, work experience. As a result, we have earned an Armed Forces Covenant Bronze Award. We partner with a training provider, Multiverse, to set the conditions for apprentices to leave school and find credible careers in the Technology Sector, providing a platform for people regardless of location, qualifications, nationality or age. Multiverse also seeks out areas with high percentages of free school meals and actively supports those communities with apprenticeships. We aim to enable economic and social mobility through the investment in education and training. We hope to empower people, young or old, by providing the tools and resources to thrive - tackling economic inequality one person at a time. We are an active member of the Worshipful Company of Information Technologists and support their endeavours to identify routes into our industry for disadvantaged members of society, such as those who are digitally illiterate or have no access to the internet. These disadvantages often go hand in hand with adverse life circumstances such as homelessness, illness or rebuilding their lives on release from prison. We pay people fairly and are especially conscious of the cost of living increase, so continue to identify ways to address the economic societal imbalance. Economic inequality combines many other elements of social inequality, so we don’t address these issues in isolation. Instead, our work to improve economic balance forms part of our wider efforts to ensure fairness and operational effectiveness across our business as a whole.

  Equal opportunity

  Digi2al recognises the importance of diversity and equality, its paramount in creating high performing teams. We treat people equally. We do not discriminate against anyone, of any background, sex, race, religion, ethnicity or disability. We have secured continuous gender pay balance across our employees and freelance specialists, by openly reviewing pay and performance with our employees, having set tiers/pay bands that reflect skills and experience, regardless of background or gender. Our junior staff and work experience leavers have clear career progression; experience has taught us that regular and frequent feedback, compared to annual performance reviews, works better to help people develop. By doing this regularly, our process is transparent, and we are open with our team on annual performance bonuses, levelling the rewards equally. Our supply chain has a gender pay balance across their teams. For example, promoting yearly through annual performance reviews has meant that women have been promoted to director-level roles, leading teams globally. When recruiting specialists we use skills-based assessments (design crits, content creation, coding assessments, GitHub repository reviews) to determine skills and experience that will benefit, and support, our clients. Our rates reflect market expectation, and we ensure we meet expectations across capability areas, so there is equal pay across teams, reflected through SFIA level assessment. We work closely with, and are active members of initiatives such as, Women in DevOps, Ada’s List, Women of Silicon Roundabout, Code First Girls, MegaMentor and Inspiring the Future. We do this to encourage and support women and LGBTQ+ communities into tech and design sectors, building networks and supporting through mentorship and guidance on a weekly basis. Our active involvement in OneTeamGov helped encourage more people across the public sector to join together and encourage supportive behaviours across supply chains in government.

  Wellbeing

  Our people are everything so we work hard to support them in living a positive and intrinsically valuable life. Through our challenging yet rewarding work on public services we hope our people find value in making UK citizens lives better. We promote positive wellbeing and support our teams in achieving their desired goals. Through connecting socially we foster a sense of belonging whilst developing meaningful relationships founded on trust. By attainment of greater knowledge our people experience greater fulfilment, so we actively encourage progression using a structured approach to learning & development. All of which will contribute to an individual's pleasure & happiness whilst at work. During 2020, our teams working alongside locked-down clients grappled with the reality of shielding, home-schooling and isolating, whilst the clients’ operational demands grew. We quickly understood that everyone’s circumstances were unique and that many people were under pressure to support sick loved ones, special educational needs and their own mental health. At the same time, the demand signals from our Clients were that we were going to need to rapidly scale up our teams through the lockdown. We realised that we needed to show our blended teams that they had access to our support network across the delivery teams and Digi2al HQ. We increased our 1:1 engagement with people and talked openly with teams about looking out for each other and identifying ways to highlight concerns over people who seemed to be struggling with the pressures of lockdown. We used Slack and virtual meetings to allow people to communicate informally and within our trusted environment, across teams and individually. Online collaborative tools such as Miro and Conceptboard gave quieter members of the team the space to add their thoughts and share their feelings. And some people even used telephones to communicate!

Pricing

• Price: £400 to £2,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketplace@digi2al.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.