IMPOWER CONSULTING LIMITED

Valuing Lives Platform - VCare and VSEND Modules

The platform enables assessments of children in Care and Education and their care / school environments to be undertaken and actionable insights to be drawn using the data from both assessments, including over time and enabling the right environments to be established for all children in a local authority.

Features

• Real time insights
• Detailed child and environment assessment
• Digital overlays between child and environment
• https protocol web based access
• Testing site available for training purposes
• Seamless user experience
• Configurable for local logos and requirements
• Role based access controls
• Multi-factor authentication for sign on
• Secure, encrypted, UK based cloud data storage

Benefits

• Ensure consistency of assessing needs of children and young people
• Undertake strength based conversations with children, teachers and carers
• Collaborate within social worker and SENCo teams
• Identify step down opportunities for children
• An authority wide view of children in care and education
• Identify commissioning improvement opportunities
• Overlay individuals' needs with home environment, including foster carers
• Easily see changes in needs over time

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@impower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

799672427639625

Contact

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tenders@impower.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
  • Children's Social Care
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Case Management Systems
• Cloud deployment model: Private cloud
• Service constraints: None - maintenance takes place out of contracted hours.
• System requirements: Users must use Multi-factor authentication for secure access

User support

• Email or online ticketing support: Yes
• Support response times: Support is in business hours only - 1 working day SLA for standard queries.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Technical support requirements are generally very low - login issues, password resets etc are the majority of support needs which are resolved within a 1 working day SLA. This is delivered via a shared resourced team as part of the service offer. A non-technical customer account manager is also available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide training, pre-dominantly online, however onsite for large groups can be supported. ; The platform has a full set of user guides including separate guides for accessing the platform and establishing MFA.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The client of our platform is the Controller of the data and so data extraction / deletion is within their requirements. At the end of contract all data can be shared in csv style files, and is securely deleted from the platform.
• End-of-contract process: No additional costs at the end of contract. ; Users accounts are closed and data is returned if required and deleted.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: PDF guidance can be emailed to users, and to admin users for their specific roles in enrolling new users.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Inclusion of own logo and privacy policy for users.; Inclusion of insights module.; Flexibility over user roles and role types.; Inclusion / exclusion of features.

Scaling

• Independence of resources: The platform is hosted on scalable AWS cloud services with automated resource increases if required. The parallel compute power required by the platform is very low due to the use cases of the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a dashboard within the platform that shows number of users, active and inactive users as well as actions performed on the platform such as child profiles created over time.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The platform's main use cases do not require data export.; However, non-personal data e.g. user lists can be exported in csv file downloads from the platform if required.; Personal data is extracted and securely sent on request if required.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99% uptime in standard working hours.; Credits are not provided due to the nature of the service delivered which would have minimal tangible impact if unavailable for a short period.
• Approach to resilience: We use Amazon Web Services for our data centre
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is controlled by role based access with administrators having elevated positions than standard users, however administrators can also be set up to not have access to personal data where not relevant.; ; Support channels do require full access to be able to provide full resolution of all queries.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials plus for our organisation, while our third party IT supplier that build and maintain the platform are ISO 27001 accredited.
• Information security policies and processes: We have a fully documented set of data management and information security management processes and policies.; In addition we have a data security and IT handbook for all employees.; Policies and data management and cyber security training and reminders are undertaken at least annually.; Our CIO (also DPO) works closely with our head of data governance to review policies, procedures and individual practices as much as possible.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our system has limited configuration, all of which is managed through a configuration layer within the platform, these configurations are only editable by IMPOWER administrators.; Changes in the product are managed through standard product change control requests, which can be initiated by clients or internal teams, and which are subject to prioritisation and timetabling decisions as necessary.; Progressed requests are planned in our roadmap, developed, tested by our development team and customer success team before release into production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The platform is penetration tested using a third party supplier on an annual basis.; Vulnerability patching is carried out for all updates as required and with 14 days of any patches being released. Any updates are also applied prior to any product release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Compromises would potentially be highlighted via our clients or our internal on-going use of the platform.; Responses would be inline with our cyber security policies and appropriate to and dependent on the nature of any compromise or incident.; Response times fall within both ICO guidelines and requirements depending on the nature of any compromise or incident.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a clear data breach management policy and set of processes to follow including reporting should a breach occur.; Incidents would be reported either via the support desk (majority of users) or direct to customer relationship contacts (administrator users).; Incident reporting would be according to our processes and aligned to the nature of the incident and ICO guidelines.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: It is a full service, typically for a limited number of users and limited time period. This would be agreed on a case by case basis.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British assessment bureau
• ISO/IEC 27001 accreditation date: Thursday 10 April 2025
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9b5624f0-a28c-4977-a17b-bf6086619558
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5f7011f2-2dc1-4cf6-8535-e343b773ded1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@impower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.