Mazepoint Limited

Mazepoint Data Services

This service assists customers with the collection of reliable, punctual data in the appropriate format to drive their reporting, analysis, planning, budgeting, forecasting and scenario planning. Mazepoint works with customers to prototype, then move data processing and validation into automated production, using proprietary and third party toolsets.

Features

• Analysis of data sources and extraction, transformation and load planning
• Implementation of repeatable, automated and manual data connection processes
• Automated data validation algorithms ensure completeness and quality of data
• Uses third party tools (SSIS/Azure Data Factory and DataBricks)
• Mazelink, Mazepoint’s web-based financial and statistics collection and verification tool
• Data transformation ensures best fit with analytics and reporting systems
• Data encrypted in transit and at rest, user access controlled
• Data processes managed and monitored to minimize and correct failures
• Experienced professionals covering a wide variety of systems and interfaces
• Data processes managed and monitored to minimize and correct failures

Benefits

• Reduced administration time, minimized human intervention, faster delivery
• Best quality data possible for credibility of reports and analysis
• Flexible approach to applying the best tools for the job
• Technical resource for advice and implementation of business intelligence data
• Tools for non-IT users to automate data validation and submission
• Automated data transformations save time and minimize human error
• Meets requirements for Secret or Confidential information classifications
• Additional resource for fast deployment applying industry best practice
• External team enhances internal data quality control processes

£900 to £1,920 a unit a day

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jnoble@mazepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

799791960669518

Contact

James Noble
020 7348 7600
jnoble@mazepoint.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Other Mazepoint G-Cloud listings (Cloud Hosting, Cloud Software, Cloud Support).
• Cloud deployment model: Private cloud
• Service constraints: On-site support at extra cost. Remote support available in the UK during normal office hours 8:30 to 17:30 (except public holidays, weekends or between Christmas and New Year).
• System requirements:
  • Jedox software licences (optional)
  • Microsoft SSIS licences (requires MS SQL Server licences) (Optional)
  • Mazeview software licences for Mazelink data collection (Optional)
  • DataBricks software on Microsoft Azure
  • No absolute requirement for third party software

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times depend on the level of support required, ranging from 1 hour response for Critical issues for the Premium Service, resolution target within 4 hours, to 2 days response and 5 days resolution target for Standard Service. Support hours do not include week-ends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our approach to service levels is based on ITIL standards and is detailed in our Cloud Support Service Description document. In principle it supports the identification, management, resolution, and considered future mitigation of issues through a multi-level support structure, contactable through various channels and operating during normal UK office hours of 8:30 - 17:30, Monday to Friday (except UK public holidays and the period between Christmas and New Year). Other support arrangements are available on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Tailored to each customer's requirements, can include onsite, online training and user documentation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can extract defined data using the interfaces available within the software tools. Upon request, Mazepoint will provide a complete data set, at an extra cost.
• End-of-contract process: The service will be turned off at the end of the contract and no further charges will be incurred. However there would be an additional cost for further data extraction depending on the amount of data requested, for which Mazepoint will provide a quotation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: Several of the third party tools we work with have their own APIs and, if used in isolation and not part of one of our integration suites, these APIs can be used. Documentation for these APIs can be found on the third party websites or supplied by Mazepoint on request.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The data service is entirely customized to each customer’s data and requirements for analysis, reporting and other outputs. This part of the service is covered by Mazepoint’s Cloud Support Service.

Scaling

• Independence of resources: Server capacity is managed within the virtualisation environment which is controlled by the infrastructure team using monitoring tools. Systems usage and capacity are monitored through the router logs which provide alerts to potential performance and capacity limits. Performance of specific customer applications is monitored regularly to ensure continuity of service. Customer websites and applications are continuously monitored with Site24x7. Project managers, delivery and support staff will be immediately updated on any resource capacity issues that arise on a customer's environment.

Analytics

• Service usage metrics: Yes
• Metrics types: Please refer to our Service Definition document for more information.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Jedox, DataBricks

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: User interfaces are included within the different software tools that enablesusers to query the data held and export if required.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XML
  • SQL
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • SQL

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability is defined as the time the service is available during the agreed service window i.e. outside of agreed downtime for maintenance and upgrades. Any further agreed downtime does not count towards the service availability statistic. Generally, Mazepoint offers a 99.7% service availability measured on a monthly basis which will be confirmed in the SLA. Any case of a breach of an SLA will be reported as an incident in Mazepoint's support ticketing system and assigned an impact and urgency level, which is accessible to the client.
• Approach to resilience: Mazepoint’s data centre has an on-site private dual primary substation (N+N) offering power uptime SLA’s of 99.999%. ; Internet connectivity is multi-homed via several suppliers to ensure continuous connectivity in the event of an ISP failure. ; Firewalls are clustered and configured to failover in the event of an individual one failing.; All servers contain dual power supplies with each supply connected to a different UPS which in turn is connected to a different substation.; Air conditioning is redundant to N+2 to ensure servers do not overheat.; All software services are provided on a virtual infrastructure which is able to failover to separate physical hardware in the event of a server failure.
• Outage reporting: Service availability at a client level is continuously monitored by Mazepoint. Any service failures will alert the Mazepoint Infrastructure team who will deal with the issue accordingly. An incident support ticket will be created, alerting the customer, and will be resolved in accordance to the agreed SLA. Live public service dashboards and direct email alerts are available on request at an additional cost.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Mazepoint’s User Access Management Policy establishes the procedures for restricting access to prevent unauthorised access to information systems. The procedures are documented for new users, managing change, password and privilege management as well as regular reviews of user access rights. Group-based permissions are supplied within each service application, generally administered by the customer, with the capability to control each user’s data and information access rights down to an individual data cell. Mazepoint’s Password Security Policy establishes the standards required for password complexity and compliance measurement. Access to Mazesupport, Mazepoint’s support ticketing system is governed by similar user-access rights and passwords.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Management access is operated through the Mazesupport ticketing system and implemented by Mazepoint staff subject to the contract and Service Level Agreement. There is no direct access management portal.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Limited
• ISO/IEC 27001 accreditation date: 13/09/2012
• What the ISO/IEC 27001 doesn’t cover: There are no exclusions to Mazepoint's ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Without exception, all Mazepoint staff are contractually obliged to adhere to the principles of ISO27001:2013 and the GDPR in respect of information security. The company’s ISO27001 accreditation is based on a variety of policies, procedures, risk assessments and responsibilities, all of which are subject to regular external and internal audits, and staff are regularly reminded of their obligations and notified when policies and procedures are updated. The company’s ISO accreditation is led by the Managing Director, the management representative, who retains responsibility for overall observance of policies, processes and updates while delegating responsibility for monitoring and compliance, primarily to the infrastructure and administration teams but also to the software development and new business teams. Each policy and process includes compliance measurement which is carried out by the policy owner and verified by the management representative. The company’s online Information Security Management System maintains all policy and process information, including ISO9001:2008 documentation and the Feedback Reporting System for use by all staff. The Managing Director and all team leaders attend the audits to ensure that any observation or potential non-conformance is addressed with the appropriate level of urgency, and management reviews are carried out and documented by the management representative.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Mazepoint follows the ITIL methodology for configuration and change, defined mainly as Standard or Normal. Requests are logged via Mazepoint's support ticketing system (Mazesupport) and assessed in terms of impact and urgency. A priority matrix is referred to determining the response and resolution time for each request. For system critical items, users are also required to inform Mazepoint by telephone. Users will be notified of an approximate time for resolution at the outset and regularly updated until completion.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Mazepoint’s Vulnerability Management Policy documents this process which is enforced by the infrastructure team. Common vulnerabilities and exposures are routinely checked in accordance with the CVE database and other third party sources. Systems are monitored to detect and assess vulnerabilities which are then classified and prioritised by risk and urgency. Vulnerability removal is then planned and executed. Software updates are applied on a regular basis or immediately in the case of high risk, urgent vulnerabilities. User identity and access rights, hardware and software configuration standards, and network vulnerabilities are all regularly reviewed, assessed and tested, and remediation plans implemented.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The firewall logs are regularly reviewed using the Intrusion Protection System monitoring tool dashboard to understand potential compromises. Firewall logs can be filtered based on IP address and server, and the SmartMonitor application monitors VPN connections and firewall activity. Management of incidents is documented in the Information Security Incident Management policy.
• Incident management type: Supplier-defined controls
• Incident management approach: Mazepoint’s Information Security Incident Management Policy documents this process. Security incidents that have a direct impact on a customer’s application or data will result in the customer being contacted immediately following incident identification, as well as the Information Commissioner's Office if applicable. Security incidents are logged in Mazepoint’s support ticketing system, Mazesupport, and the progress of open tickets tracked. Upon closure of a security incident ticket, the customer will receive a full report covering the time the incident was identified to its resolution. Monthly security and service reports are available to the customer at an additional cost.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Firecrest

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mazepoint is fighting climate change by prioritising remote work, reducing carbon emissions from commuting. Implementing energy-efficient practices in data centers, using renewable energy sources where possible, and offering eco-friendly digital solutions can significantly lessen their carbon footprint. We are advocates for sustainable practices industry-wide to support environmental conservation.

  Covid-19 recovery

  Mazepoint is assisting COVID-19 recovery by offering remote Software as a Service tools for businesses adapting to remote work.

  Tackling economic inequality

  Mazepoint addresses economic inequality by offering affordable access to their software for underserved communities and providing skill development programs and job opportunities, offering work placements and training. We also collaborate with the charitable sector and implement inclusive hiring practices which foster socioeconomic diversity and reduce economic differences.

  Equal opportunity

  Mazepoint promotes equal opportunity by ensuring that diversity and inclusion are applied consistently in hiring and advancement decisions. This is underpinned by the company’s Equal Opportunities Policy.

  Wellbeing

  Mazepoint promotes wellbeing by prioritising work-life balance for all of its staff, all of whom work remotely and have the flexibility to collaborate in teams as well. The company has a dedicated HR resource to ensure that the company is fully supportive of any mental health, sickness or stress-related issues to ensure that a culture of general wellbeing is maintained. Regular staff feedback is requested to ensure that any personal difficulties are not overlooked.

Pricing

• Price: £900 to £1,920 a unit a day
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Please refer to our Service Definition document for more information.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jnoble@mazepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.