CLERIC COMPUTER SERVICES LIMITED

Advanced Patient Transport Software (APTS)

Trusted and proven fully integrated non-emergency ambulance, special education, Dial-A-Ride, and school-based transport system delivering all elements from receipt of booking, scheduling and tracking to invoicing and reporting. Integration to external operators, hospital systems and supporting Emergency CAD via API's. Logistics applications include track and trace of barcoded items.

Features

• Flexible and scalable Advanced Passenger Transport Services
• Dynamic Desk Allocation (DDA) and Multiple Service Type (MUST).
• Eligibility Criteria and quota management incorporating monitoring and charging.
• Planning /Day control includes integrated mapping, routing optimisation/traffic information.
• Autoplanning and live-day allocation and rescheduling to improve KPI
• Integrated mobile solution gives instant access to location/ route/timings.
• PTS online for remote users inc customers, commissioners and passengers
• Smart phone apps enhance passenger experience, reduce admin and no-shows
• Tools inc: Invoicing, Management Reporting, Resource Reporting, Staff/ Costs Management.
• Non passenger transport inc barcode facility with track and trace.

Benefits

• Flexible and scalable solution to manage all elements of transport.
• Autoplanning and live-day allocation and rescheduling to improve KPI
• Eligibility Criteria and quota management incorporating monitoring and charging.
• Planning /Day control includes integrated mapping, routing optimisation/traffic information.
• Integrated mobile solution gives instant access to location/ route/timings.
• PTS online for remote users inc customers, commissioners and passengers
• Tools inc: Invoicing, Management Reporting, Resource Reporting, Staff/ Costs Management.
• Dynamic Desk Allocation (DDA) and Multiple Service Type (MUST).
• Non passenger transport inc barcode facility with track and trace.
• Trusted, proven system used extensively by NHS and private operators.

£45,000.00 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at liz@cleric.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

800138736996837

Contact

Liz Worthy
01260 270433
liz@cleric.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Systems are based on a defined number of licences.
  • Licence counts may be adjusted by agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1. Emergency - (P1) System Unusable - 1 hour response. Fixed within 4 hours.; 2. Urgent - Important features not working etc -2 hour response. Fixed within 6 hours.; 3. Limited Impact - Inconvenience rather than restriction - 8 hour response. Fixed within 48 hours.; 4. Non urgent - Minor fault/no inconvenience - 24 hour response. Fixed and dispatched in 3 months.; Emergency 24/7/365 support.; ; 24/7 including weekend critical support available at additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All support calls escalated to Technical Director is not fixed within target times.; 24/7 support available at additional cost.; 1. Emergency - (P1) System Unusable - 1 hour response. Fixed within 4 hours.; 2. Urgent - Important features not working etc -2 hour response. Fixed within 6 hours.; 3. Limited Impact - Inconvenience rather than restriction - 4 hour resposne. Fixed within 35 hours.; 4. Non urgent - Minor fault/no inconvenience - 7 hour response. Fixed and despatched in 3 months.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Customers are fully supported throughout the implementation process by experienced development/technical and support professionals.; Training can be arranged onsite at our own training suite, at customer's own premises or via online sessions according to circumstances and the customer preference.; Assistance can be provided with localised training guides.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data which has been cloud hosted can be returned to the user by means of; CSV files.; ; Customers may request alternative file types.
• End-of-contract process: Data is returned to the customer on request; there is no additional cost for this. All other data held is destroyed and/or disposed of securely.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The user interface is tailored to the device on which it is deployed and there may therefore be differences in the layout and overall appearance.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is implemented using SOAP over HTTP/S.
• Accessibility standards: None or don’t know
• Description of accessibility: Over HTTPS using authenticated accounts.
• Accessibility testing: Implemented at the customer level, with support given. Content tailored to individual circumstances.
• API: Yes
• What users can and can't do using the API: Our API is a set of functions that expose some data and limited functionality to defined and authorised third party systems.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: By monitoring demand via a managed customer support desk and maintaining adequate resource availability.

Analytics

• Service usage metrics: Yes
• Metrics types: At users request and tailored to individual requirements.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Through the use of templated reporting tools which are standard features of the system.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% guarantee.
• Approach to resilience: Information available on request.
• Outage reporting: No.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: All user access is set to a minimum level for the user to be able to fulfil their functions on the system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Isoqar
• ISO/IEC 27001 accreditation date: 18/12/2008
• What the ISO/IEC 27001 doesn’t cover: Any product or software other than that which is cloud hosted.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001:2015
  • DSP Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Data Security and Protection Toolkit.
• Information security policies and processes: Information Governance Policy available on request.; Reported to Board Level.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our systems and processes are certified through ISO9001:2015 with all changes assessed for potential security impact.; All changes subject to testing prior to release on to customer systems.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We are registered with the National Cyber Security Centre (NCSC) to receive alerts of any identified threats.; All threats are assessed internally and patches applied where necessary within 48 hours of advice.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Network level monitoring to identify and disable potential breaches.; Immediate email notification.; Escalation process in place.; Immediate response through our 24/7 staff support rota.
• Incident management type: Supplier-defined controls
• Incident management approach: We are working towards ISO 27035/2016.; Incidents reported via support desk.; Reports provided according to the customer requirement.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Cleric APTS is a powerful tool in striving for maximum efficiency in the delivery of vital patient/passenger transport journeys. Routing optimisation and best-in-class traffic information enable the operators to plan with individual passenger needs assessed via Elibility Criteria.; ; Auto-planning, live day allocation and re-scheduling are used to meet KPI's and avoid wasted journeys. Use of mobile technologies enables seamless sharing and real-time control.; ; These features ensure that waste of valuable resources is minimised and vehicle emissions are reduced by the elimination of duplication and wasted journeys.; ; Cleric Computer Services has its own plan to reduce environmental impact as an organisation through various measures including:; - Purchasing electricity from renewable sources.; - Minimising carbon emissions from transport by encouraging efficient ; vehicle use (including electric cars where possible), car-sharing and use ; of public transport. Unnecessary travel is discouraged in favour of online ; meetings where possible.; - Responsible waste disposal
• Covid-19 recovery:

  Covid-19 recovery

  Throughout the Covid-19 pandemic and recovery period, Cleric Computer Services has worked with the Department of Health, NHS Trusts and private operators to support their vital work by providing urgent solutions through developments, increased capacity and new software features.
• Tackling economic inequality:

  Tackling economic inequality

  Cleric Computer Services is committed to tackling economic inequality in the local community as a supporter of charities and projects to tackle poverty and social disadvantage.
• Equal opportunity:

  Equal opportunity

  Cleric Computer Services is an equal opportunities employer.
• Wellbeing:

  Wellbeing

  Cleric Computer Services Ltd is pleased to sponsor and support sports clubs for young people in the local community, we have links to the local football, cricket and golf clubs and have also been pleased to support local charities and organisations promoting opportunity and mental health support for young people in the local area. The support has included providing kit, equipment, donations, expertise and day to day assistance.

Pricing

• Price: £45,000.00 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at liz@cleric.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.