Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Globant

ServiceNow

Globant has experience in ServiceNow and its partner ecosystem's products to revolutionise IT management, enhance user experiences for employees and customers, drive desired outcomes, and build engagement & satisfaction with the ServiceNow platform that develops complex ServiceNow projects and delivers end-to-end business process transformation.

Features

  • Consulting and Advisory services - Tailored ServiceNow support and services
  • Professional Services - Robust development, implementation, integration and configuration services
  • Assessment & Roadmapping
  • Managed Services, CIS and Continuous Transformation
  • Implementation & Customization Low-Code-No Code
  • Pro Code Development and Platform Upgrades
  • Workflow & Process Automation and Platform Integrations
  • Platform Administration and Support Services

Benefits

  • Optimized blend of Industry/Domain Knowledge and Deep Technology Expertise
  • Harnessing ServiceNow's built-in features
  • Drawing value from ServiceNow platform investment throughout the business
  • Help to define and achieve transformation goals
  • System operation and optimization, including continuous process and apps evolution
  • Enables companies to draw ongoing, incremental value from ServiceNow software.
  • Enhance user experiences for employees and customers, & businesses

Pricing

£623.00 to £3,535.00 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim.hurles@globant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 0 0 3 5 1 5 4 9 2 8 7 9 9 2

Contact

Globant Tim Hurles
Telephone: 07880332133
Email: tim.hurles@globant.com

Planning

Planning service
Yes
How the planning service works
Our ServiceNow experts bring the end-to-end customer engagement experience. We provide planning and implementation services across all the areas mentioned above.

Globant has a partnership with major CSPs i.e. AWS, Azure, GCP, and other leading CSPs. Our CloudOps studio along with ServiceNow experts will help our customers to implement cloud-hosted software services
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide training services to client teams in order to maintain the ServiceNow and associated systems we implemented for them.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Globant has a partnership with major CSP i.e. AWS, Azure, GCP, and other leading CSPs. Our CloudOps studio will help our customers to migrate their existing data to the cloud using respective Cloud services.
Our serviceNow and CloudOps experts will help customers to Migrate data using Secure connectivity of systems, databases and applications for data migration and data consolidation in new customer data models.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Globant provides end-to-end services including quality assurance services while building any ServiceNow platform. Our ServiceNow experts and QC experts work jointly and define the appropriate quality assurance plan followed by the execution of the plan.

Our Globers are qualified quality engineers able to respond to multiple testing needs depending on the application under test and the specific needs of each project. They can assess and put in practice the best testing strategies to support the validation of the multiple acceptance criteria. Moreover, we evaluate the performance of the different components, applications and the whole system starting at early stages on the SDLC.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
Certified security testers
Yes
Security testing certifications
Other
Other security testing certifications
Certified Ethical Hacker (CEH)

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Our support model is organized to cover all support needs in three levels, L1, L2 and L3. Being L1 a customer “shared service” acting as SPOC and doing the triage as well as the first resolution attempt. L2 will provide advanced or complex application and infrastructure support. L3, as the more deeply technical team will be working on issues that require development or software coding/programming.

Service scope

Service constraints
NA

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
NA

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas Certification Holding SAS - UK branch
ISO/IEC 27001 accreditation date
22/07/2022
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • ISO 9001-2015
  • CMMI Development (CMMI-DEV) without SAM Maturity Level 3

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

• Be Kind to the Planet (https://www.globant.com/be-kind/our-planet): a strategic pillar that includes the climate strategy, with four fundamental actions: measure, reduce, compensate, and disclose. • Mitigation Pathways: In 2022, our near-term reduction targets were approved by the Science-based Based Target initiative with a Business Ambition for 1.5°C. We are committed to reduce absolute Scope 1 GHG emissions by 50% by 2030 from a 2019 base year. Continue annually sourcing 100% renewable electricity through 2030. Reduce Scope 3 GHG emissions by 55% per employee by 2030 from a 2019 base year. With the collaboration of different corporate teams, core supplier engagement, and dedicated services coming from the Sustainable Business Studio and from Globant X and Globant Ventures, we are implementing a global decarbonization action plan along our whole value chain. • Be Kind Supplier Program: aims to include our value chain in Globant’s Be Kind strategy through an Environmental, Social, and Governance (ESG) assessment designed to evaluate suppliers based on key sustainability criteria and practices. • Low Carbon Services: Through practices like Green IT, Digital Sobriety and Planet-Centric design techniques, we empower our Globers to learn how to minimize their digital carbon footprint .We train our Globers on the core principles of Green Software and Digital Sobriety to deliver the best low-carbon Services. We teach them about how to create sustainable digital solutions by understanding the concepts of digital carbon footprint, energy efficiency and the pillars, methodology, and impact behind these practices, we offer our employees learning resources like:Sustainable Coding,Sustainable Data,Sustainable infrastructure. • We are members of the Green Software Foundation, an institution of global organizations committed to creating best practices for building sustainable software to reduce carbon footprints. We understand technology’s environmental impact and share the responsibility to invest in making our products and software greener.

Covid-19 recovery

• In 2021, in our return to offices program, Globant implemented biosafety protocols worldwide against COVID-19, generating a culture of self-care and infection prevention. The trainings “Health and Safety” and “Back to the office” were mandatory for all employees, and “Back To Travel Guidelines” for those who needed to travel. Those trainings help Globers identify dangers and risks, take the appropriate measures at all times, and stay healthy and safe. This allowed us to be distinguished with the Safe Work Center certification issued by the ACHS in Chile. • After the COVID-19 pandemic, all our Globers started working from home now in 2024 in a Hybrid mode, so measuring energy consumption outside of the organization turned out to be a material topic for our Industry. Our web app MyFootprint allows us to calculate the carbon footprint generated by our employees’ commuting and working from home modalities.

Tackling economic inequality

• Globant Ventures (https://www.globantventures.com/en) :In Globant’s Corporate Venture Fund, we invest in visionary and purpose-driven entrepreneurs seeking to reinvent business through the lens of AI, Emerging Technologies, and Future of Work technologies. We aim to foster business synergies among these solutions and Globant’s ecosystem. • Be Kind To your Peers (https://www.globant.com/be-kind/peers) is where Globant’s Diversity, Equity & Inclusion commitments take place and structure our quest to generate a positive impact on society. • Internal Communities: Globant welcomes and actively promotes the formation or participation in employee affinity groups, some of these communities include the LGBTIQ+ Communities and PODs, the Unlimited Communities and PODs, our Women PODs, the Community of Women, Trans and Non-Binaries, Centennials at Globant, Women in Tech and the Black in Tech Community, • Accessibility & Neurodiversity: At Globant, we advocate for including people with disabilities and diverse conditions in the technology industry. Additionally, we are dedicated to developing pro bono applications that promote accessibility and inclusion. • Unlimited: It is a program that aims to transform our company by creating workspaces that enhance the experience of people with disabilities and neurodivergent individuals, where unlimited possibilities inspire everyone to unleash their maximum potential in the company and industry. • Be Kind to Humanity (https://www.globant.com/be-kind/humanity): is the power of technology to make a meaningful impact on the lives of millions and address worldwide challenges. We aim to foster innovation, promote inclusivity, and actively engage in initiatives that tackle pressing global concerns. Humanity has unique and complex challenges ahead. Inequity, mistrust, and discrimination are impacting every society. From migrants, refugees, and internally displaced persons to the prison population, people of color, and people in socioeconomically vulnerable situations, it is crucial to provide genuine and inclusive opportunities for all.

Equal opportunity

• Accessibility & Neurodiversity: At Globant, we advocate for including people with disabilities and diverse conditions in the technology industry. Additionally, we are dedicated to developing pro bono applications that promote accessibility and inclusion. • Unlimited:It is a program that aims to transform our company by creating workspaces that enhance the experience of people with disabilities and neurodivergent individuals, where unlimited possibilities inspire everyone to unleash their maximum potential in the company and industry. • Awareness & training: Constructing training and awareness spaces to promote our inclusive culture and good practices among teams. In addition to organizing various awareness initiatives on Global Autism Awareness Day, Global Accessibility Awareness Day, World Attention Deficit Hyperactivity Disorder Awareness Day, International Sign Language Day, International Day of People with Disabilities, and more, we conducted comprehensive training sessions. • Employability: promoting local education and employment opportunities for people with disabilities and neurodivergent individuals to develop with and in Globant. This holistic approach also aimed to deepen understanding and foster a culture of empathy within our Recruiting, QE Studio, and TDC leaders. • Inclusive Journey: accompanying teams and Globers to settle down and develop at Globant. Alongside specialists, we continuously learn and improve our practices, aiming to build an increasingly inclusive and equitable company. • Accessibility: creating awareness of the need for accessible workspaces and promoting the necessary accommodations and improvements in offices and tools. • UnlimITed Community: facilitating a space for Globers who share a common identity and/or interest to come together in a community framework.

Wellbeing

• Be Kind to yourself (https://www.globant.com/be-kind/yourself): is an integral component of Globant’s culture that promotes self-care and equips individuals with the necessary tools to nurture their mental, physical, and social wellbeing. To achieve this, we provide educational webinars, resources for cultivating healthy habits, and work environments that facilitate a comprehensive BKTY experience, with topics like Physical Well-being, Mental well-being and Social Well being. • Health and Safety: The occupational health and safety management system has been implemented in Colombia, Peru, Mexico, Costa Rica, Ecuador, Chile, Uruguay, Spain, and Argentina, considering the current legal regulations governing each country. Our objective is to take care of the health and safety of Globers, contractors, suppliers and interested parties by identifying hazards, evaluating and assessing risks, and establishing intervention and control measures in accordance with current legal regulations. • Benefits (https://www.globant.com/careers/globant-benefits): we’ve designed a unique value proposition to offer unique experiences to Globers, providing autonomy and flexibility through our benefits program so they can find the perfect match for their work-life balance. Our benefits program is based on six pillars: Well-being & health, lifa@Globant, Career & Growth, Family, Savings and Financial Planning, Flexible working & time off.

Pricing

Price
£623.00 to £3,535.00 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim.hurles@globant.com. Tell them what format you need. It will help if you say what assistive technology you use.