Tricostar Software Ltd

Time Recording from Tricostar - Timebase 247

Timebase 247 is time and resource software. It is comprehensive, easy-to-use, with granular security, 100% web-based application giving service professionals the freedom to record their time electronically. Can be linked to payroll and HR systems. Time can be recorded using smart phones, laptops and PCs. Available on cloud or in-house.

Features

• Provides real time, retrospective and spreadsheet time entry formats
• Full client and management reporting
• Highly granular security model allows separate "firewalled" departments
• Records Chargeable, Non chargeable, Fixed Fee and Budget Options
• Desktop, Smartphone and Mobile friendly
• Expense recording
• Can be customised to specific client requirements
• Automated, time scheduled reporting can be implemented
• Administrators can create own reports using wizard driven interface
• Link to Payroll and/or HR systems

Benefits

• Intuitive and easy to use
• Minimal training requirement
• Time recording on the move
• More reliable and less expensive than manual systems
• Helps users accessing the same or multiple projects collaborate
• Different ways to record time provide flexibility in recording
• A true shared service application saving on implementation costs
• 25 + years of use in government

£1 to £8 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.lawler@tricostar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

800370939750131

Contact

James Lawler
0333 220 5081
james.lawler@tricostar.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Tricostar Case Management - a shared service software solution for case management for both legal and other departments. It includes CRM, marketing, complaints management, court and document bundling, electronic case management, knowledge management based around Sage CRM . Available as an in house option.
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Recent version of browser to be used required

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Subject to client SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our standard support service provides for responses to bugs or system failure. We have a standard SLA which allows for a response from 1- 8 hours subject to severity. Our premium service is more wide ranging and operates to the same SLA. Our support service as standard operates between 8.30am to 5.30pm - UK business days and excludes public holidays and weekends.; ; Standard is included in licence cost; Premium is based on numbers of users
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide consultancy, both onsite and online training and documentation as well as implementation services, for example assisting clients in linking internal Active Directory or setting up internal reporting engines. Some of these services are chargeable extras
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: How - depends on the volume of data required. Can be either using the reporting tools or we can create a data download, which would be chargeable
• End-of-contract process: Any services provided by Tricostar at the request of the client at the end of a contract are chargeable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Sizing is automatic.; The mobile element focuses on time data recording and specific user reporting data.; ; The desktop service provides the full application features
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Tricostar only, can customise the application based on client requirements

Scaling

• Independence of resources: We use Azure Elastic Pools within Azure using the Azure DTU measurement tool to measure that combines CPU, memory and I/O values.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide the metrics provided to us via the Azure Dashboard we utilise that manages and reports on utilisation
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is a reporting wizard that exports data in .csv and Excel
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • PDF
  • Word

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Additional services can be purchased on Azure for - for example - end to end data encryption, client side encryption etc
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Azure guarantee that Apps running in a customer subscription will be available 99.95% of the time; Service Credit; Monthly Uptime Percentage; Service Credit < 99.95% is 10%: < 99% is 25%; ; For full SLA see: ; https://azure.microsoft.com/en-us/support/legal/sla/app-service/v1_4/
• Approach to resilience: Regional pairs are enabled by default in Windows Azure Storage, helping to ensue that applications are resilient during datacenter failures. In regional pairing, Azure asynchronously replicates data from a primary location to a secondary location within the same region. An Azure region is an area within a geography containing one or more datacenters.; ; https://gallery.technet.microsoft.com/14-Cloud-Security-Controls-670292c1
• Outage reporting: We receive information from Azure via our Dashboard and pass information to our clients via email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Azure Active Directory is a cloud based directory and identity management system. ; It is a Platform as a Service (PaaS) Offering and facilitates a lot of different functionality, some of which are ; • Single-Sign-On across multiple applications in Software-as-a-Service (SaaS) offerings; • Multi-Factor Authentication (Optional extra); • Role-based access control (RBAC); • Device Registration; ; The software has its own user security layer with levels of access (Global Administrator, Team Administrator, User).
• Access restrictions in management interfaces and support channels: • Group Policy for managing users and computers; • Does not have Organizational Units. It is a flat organizational structure; • There are no forests or trusts. Federation is used to allow outside of boundary authentication and authorization
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 24/04/2020
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Tricostar has procedures and monitoring in place that follows the the SEC440: Critical Security Controls: Planning, Implementing, and Auditing
• Information security policies and processes: Scheduled review security controls and reporting within the team and to management of results.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All software is version controlled within a repository for distributed version control and source code management.; ; Test cycles include System, Unit, Integration and OWASP check list
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: A number of methods are used to monitor and assess threats:; 1. Alert notifications are sent by Azure to our support team where irregular activity has been detected e.g. unusual IP address - ; 2. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted; 3. Security patches are automatically applied by Azure ; 4. Azure provides information regarding unknown IP addresses; 5. Failed access attempts are tracked by the software and alerted to the support team where an unusual number of attempts are detected
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: A number of methods are used to monitor and assess threats:; 1. Audit trail of IP addresses that have accessed the service are tracked and checked weekly by our support team unless Azure has sent an interim alert; 2. User activity is tracked by the system in both database per user events and also in audit logs - checked weekly; 3. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted; 4. Immediate response on detection of issue
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management is by the following workflow:; 1. Detection and recording; 2. Classification, initial support and communication to management & client; 3. Investigation and initial diagnosis and communication to management & client; 4. Resolution and Recovery and communication to management & client; 5. Escalation if not resolved and communication to management & client; 6. 7. Closure once incident has been deemed to have been resolved and communication to management & client

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Prior to and throughout Covid we have been able to deliver new systems to new and existing clients fully remotely and without incurring any travel, thus reducing greenhouse gas emissions to virtually zero in delivery of contracts.
• Covid-19 recovery:

  Covid-19 recovery

  We have taken a permanent position not to reopen offices as all staff prefer the flexibility of working from home as well as reducing risk of any further Covid infection whilst travelling and attending a workplace. All staff are part of our corporate private physical and mental Health scheme and regular individual reviews are carried out with all staff re their physical and mental well-being. Prior to and throughout Covid we have been able to deliver new systems to new and existing clients fully remotely, thus reducing Covid risks to staff and clients.
• Tackling economic inequality:

  Tackling economic inequality

  Annually we take 1 or more apprentices form local colleges who have an aptitude for IT but have been trained in industries where opportunities have been reduced because of Covid and/or the economy. All our staff undergo regular industry training and attain product specific certifications over and above those required for the products we deliver. Our product focus is specific and by necessity our supply chain is short and small. Microsoft provide all relevant underlying software, hardware, and hosting requirements and in conjunction with our support team and a trusted 3rd party partners all security needs. Our product has been at the forefront of functionality to provide greater efficiency and return on investment for our clients and throughout Covid have introduced even more innovation to speed up delivery and modernisation.
• Equal opportunity:

  Equal opportunity

  In our small workforce equal opportunity is part of our philosophy all are encouraged regardless of their gender, race, or skills to attain the best they can in all aspects of their role.
• Wellbeing:

  Wellbeing

  All staff are part of our corporate private physical and mental health scheme and regular individual reviews are carried out with all staff re their physical and mental well-being.

Pricing

• Price: £1 to £8 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Users can after minimal training session have access to a system for up to 4 weeks with access to support desk for questions

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.lawler@tricostar.com. Tell them what format you need. It will help if you say what assistive technology you use.