Sputnik Digital
Cloud Support Services
Cloud support service provides a range of services which help organisations to take their first steps to the cloud. We provide product & service support, technical consultancy, transition management, project management and support for your move and operation in the cloud.
Features
- Cloud advice, support and service
- Bespoke work packaging informed by your requirement/discovery engagement
- System design and assurance
- Cloud migration support and clearly defined technical specifications
- Technical debt review
- Review of existing and specification of new strategic service functions
- Consultancy – from infrastructure and business analysis to design
- Architecture to identify solution security requirements and relevant standards.
Benefits
- Experienced, multi-disciplinary experts on hand
- Reduction of risk via standard approach and architecture frameworks
- Enable an informed decision on your cloud platform selection
- Flexible service, tailored to your business
- Scalable service scope to fit with different business requirements
- Comprehensive planning
Pricing
£850 to £1,400 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at andy@sputnik.digital.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 0 0 7 0 5 7 4 9 6 7 8 9 3 4
Contact
Sputnik Digital
Andy Nicol
Telephone: 07713119699
Email: andy@sputnik.digital
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- Sputnik Digital provides training and capability development and transfer. We’d expect to develop a staff training requirements analysis at the start of the assignment and would define and implement a capability development/transfer plan with the client as part of any engagement to ensure the benefits we deliver in your organisation are sustainable. We involve the relevant stakeholder throughout the project and provide comprehensive handover documentation.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We effectively move your services and applications from one host to another covering implementation, integration, compatibility and interoperability challenges. We employ well defined workflows and best practices enabling minimum downtime and full control over the activity.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Sputnik provide unrivalled peace of mind by providing a combination of UK based, proactive and reactive support for your digital service, web application, hosting environment or mobile app.
Precise support arrangements are tailored to ensure your regulatory, commercial and reputational needs are covered, at a budget that is realistic.
* Ensuring application continues to meet W3C Accessibility guidelines
* Proactive application monitoring and response
* Ensure load speed are within SLA
* Security patching of servers, application core and third party modules and libraries
* Ensure UI meets the specification after patching or new browsers
* Ensure functionality meets the specification after patching or new browsers
* Optional retainer for ongoing development
* Updating SSL pinning / certificates
* Liaison with third parties such as hosting and API provider required to get the issues resolved
* Restoration of previous versions if required
* Telephone and email support between 9am and 5:30pm, Monday to Friday
* 24/7 support available by agreement
* Website performance optimisation
* Legal and regulatory compliance
* Improved search rankings and user conversion
* Multi-disciplined team available to resolve complex issues
Service scope
- Service constraints
- No service constraints
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Standard 9:00 - 17:30 hours with priority 24/7 for critical tickets.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
- Sputnik offer a combination of Priority 1 (P1), Priority 2 (P2) and Priority 3 (P3) support levels to ensure any issues from simple queries to business critical issue resolution receive the appropriate response.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Sputnik Digital prioritises minimising our environmental footprint through several key initiatives:
Green Hosting – We utilise green hosting providers certified to use renewable energy sources, reducing our carbon footprint associated with website and application operation.
Precision Digital Engineering – Our core philosophy of "precision digital engineering" ensures efficient code, minimises unnecessary computing resources, and optimises application performance, leading to reduced energy consumption.
Scalable Solutions – We build scalable website and application architectures that efficiently handle traffic fluctuations, preventing the need for over-provisioning and reducing overall energy use.
Remote Workforce – Our fully remote work model eliminates office-related energy consumption for lighting, heating, and cooling, contributing to a lower carbon footprint.
Client Education – We work with clients to implement eco-friendly website features like compressed images and lazy loading, further reducing overall environmental impact.
Energy Efficiency Measures - We implement energy-saving practices and upgrades, such as LED lighting, energy-efficient appliances, and smart heating.
Renewable Energy Adoption - We invest in renewable energy sources, such as solar panels, and buy utilities from green energy suppliers.
Sustainable Transportation - We encourage the use of sustainable transportation options among employees, such as public transportation or cycling.Tackling economic inequality
Sputnik Digital is committed to fostering a diverse and inclusive supply chain:
Open Collaboration – We actively seek collaborations with new businesses, entrepreneurs, startups, SMEs, VCSEs, and mutuals, promoting opportunities for a diverse range of suppliers.
Innovation Support – We value innovative and disruptive technologies within our supply chain, encouraging cost-reduction and improved service quality for all stakeholders.
Skills Development – We prioritise collaboration with suppliers who offer training and development opportunities, contributing to workforce upskilling and future-proofing in the digital sector.
Remote Work Benefits – Our remote work model offers flexibility and accessibility, potentially enabling participation from individuals in geographically disadvantaged areas or facing unique employment barriers.
Fair Treatment – We uphold fair and responsible business practices throughout our supply chain, ensuring ethical treatment and equal opportunities for all partners.Equal opportunity
Sputnik Digital promotes inclusivity and accessibility in all aspects of our work:
Accessibility Focus – While not a requirement for every project, we actively promote the integration of accessibility principles into the development of websites and applications. By prioritising consideration for W3C and WCAG accessibility standards, we aim to promote equal access for users with disabilities.
Remote Work – Our remote work model allows for increased flexibility and potential participation from individuals with mobility or other physical limitations who might face challenges in traditional office environments.
Skills Development – We are open to and actively seek collaboration with diverse talent, including individuals with disabilities, and support skill development through targeted training opportunities.
Inclusive Recruitment – We strive for inclusivity in our recruitment practices, focusing on skills and potential rather than location or personal circumstances.
Modern Slavery Awareness – We are committed to identifying and preventing modern slavery risks within our supply chain and collaborate with partners who share our values.
Pricing
- Price
- £850 to £1,400 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at andy@sputnik.digital.
Tell them what format you need. It will help if you say what assistive technology you use.