DAYSIX MEDICAL LTD

Trauma App

The Trauma App is an iPad application designed for Major Trauma Care clinicians in a hospital’s Emergency Department (ED) to digitally document patient care.
From Standby through to Discharge, following ATLS protocol, every app interaction is captured in real-time, providing a complete record of ‘events’.

Features

• Robust, time-stamped, real-time data collection at the point of care
• Capture data rapidly on iPad, proven more usable than paper.
• Integrated clinical decision support providing key prompts to clinicians.
• Surfaces existing care frameworks and internationally used ATLS protocol.
• Enables standardised automated reporting of Major Trauma Care.
• Hand-held wireless multi-device multi-clinician input on the same case.
• Captures more data than existing processes.
• Integrates with the hospital's existing technologies, pushing and pulling data.
• Surfaces data in Power BI analytics format for clinical review.
• Displays data in familiar formats (e.g. NEWS/PEWS observation charts).

Benefits

• Enables closer analysis of the clinical care processes.
• Reduces variation and standardises care, improving patient outcomes.
• Enhances accuracy of reporting to Trauma audit bodies.
• Improves access to any available uplift tariff with audit bodies.
• Reduces administration requirements saving time and money.
• Reduces length of stay by improving pathways of care.
• Real-time metric against KPIs, surfacing Power BI tools, enhancing analysis.
• Prompts to help deliver specific care elements safer with assurance.
• Provides learning opportunities for clinicians with access to performance data.
• Identify and spread examples of excellent practice.

£30,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@daysix.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

800944301727235

Contact

Tom Montgomery
0131 610 4811
hello@daysix.co

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Trauma App is essentially an extension of a hospital's Electronic Patient Record (EPR) system, capturing Emergency Care data at the point of care and integrating this data into the EPR, providing access to critical care data along the rehabilitation pathway.
• Cloud deployment model: Private cloud
• Service constraints: Only runs on Apple iPads (iOS) on any standard iPad after the 8th Generation (2020) and must support the latest version of iPadOS.
• System requirements:
  • Recommend centrally controlled iPad devices with auto update enabled
  • Devices have to be passcode locked
  • Have available Wifi Internet within Trauma bays
  • Have adequate charging facilities for all iPads.
  • Have one more device than the number of Trauma bays

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response to questions will be within 24 hours Monday to Friday 9am-5pm
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Level 0 - Self-help support through resources on the website; Level 1 - Basic email support resolution; Level 2 - In-depth support ; Level 3 - Expert product support ; ; Level 0-1 Support is provided as part of the Annual Licence cost. ; Level 2 & 3 Support is charged at SFIA Rate Card day rates (Level 4 & 6) ; ; Technical Account Manager or Cloud Support Engineer not included
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users have an introductory call outlining the process of starting to use the Trauma App including a brief demo of the software and Q&A for the clinical teams involved. ; Training documentation and video walk-throughs are provided on the website. ; Further online training or onsite training is provided at an extra cost as per Pricing Document.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users host their data on their own Azure cloud in which case their IT teams are responsible for the take down of services if the contract ends.
• End-of-contract process: We charge a 1000GBP flat fee for offboarding, this includes: ; Extract of any data held for processing purposes. Decommissioning of any automated services which are pushing and pulling data. Destruction of backups - specific services: user accounts.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service is an application on iPad where the data is recorded in clinical practice. The Trauma App has a 'dashboard' which is accessed through a web browser for administration of users and for access to case reports and managing cases.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: API is separated out by customer, we provide one API service per customer. ; There is detailed monitoring and alerting for performance and easy options to scale deployments should the need arise.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage statistics reports upon user request. ; We provide PowerBI dashboards for self hosting to customers; We provide app usage statistics; We enable detailed medical statistics through a user-hosted PowerBI dashboard
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can access their cases via a web based dashbaord where they can download cases as pdfs or json data. ; Our clients generally host their data on their own clouds and as such have full access but we are also actively working with clients to provide their data to them in formats which are useful.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: N/A
• Approach to resilience: Cloud based data center with failover and 99.99% uptime. ; iPad App is designed to handle full, intermittent or entirely unavailable connections.; An entire case can be completed offline.
• Outage reporting: If there is a outage we would email customers directly with information, a projected resolution time and plan of action. ; Azure services have automated reporting for any outages allowing our response times to be exceptionally low.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Users access to services is governed by a permissions model which allows customers to restrict individual users' access appropriately.
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The app and data associated is wholly hosted on the hospital's server. We adhere and collaboratively agree to the Information & System Security Policies as agreed with each hospital/user health board as part of their own onboarding process and Information Governance requirements.
• Information security policies and processes: The app and data associated is hosted on the hospital's server. We adhere to the Information & System Security Policies as agreed with each hospital/user as part of their onboarding process and Information Governance requirements. ; ; There are 4 level of User. U1-3 is the customer's reporting structure and U4 reports to U3 for control of the policies in place. ; ; U1 - Trauma Team Clinicians (Access to User Interface: write, read & edit) ; U2 - Trauma Team Sign Off User (Access to User Interface: write, read & edit & Sign-off); U3 - National Trauma Team User (Super User - Access to administration dashboard and audit functionailty tools) ; U4 - Daysix Service Support & Maintenance (Admin access to App & Source code)

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our change process is built around our clinical safety obligations under DCB0129.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We are subscribed and actively monitor the Microsoft Azure Security Notifications feed, suggested patches are applied where relevant within 24hrs. ; This feed contains Azure specific threats as well as wider CVE notifications. ; For more information see: https://learn.microsoft.com/en-us/azure/service-health/stay-informed-security
• Protective monitoring type: Undisclosed
• Protective monitoring approach: - All systems are behind a authentication wall with advanced monitoring in place for all infrastructure, this will give email notifications of any security issues to developers who continually monitor systems. ; - Users are notified as soon as possible via email of any security compromises; - For critical security compromises we would respond within 1hrs
• Incident management type: Supplier-defined controls
• Incident management approach: Our process on incident management is laid out in our incident management document as it particularly relates to our Clinical Safety Management Plan under our DCB0129 compliance. Users notify us of incidents through emailing support@thetraumaapp.com. The Incident report process is outlined in the Incident Management Plan available upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Scottish Wide Area Network (SWAN)

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Wellbeing

  Tackling economic inequality

  The Trauma App is a digital innovation seeking to increase productivity in recording and reporting healthcare provision. It's a scalable and future-proofed method modernising delivery practices from paper to digital.

  Wellbeing

  The Trauma App was designed in collaboration with Clinicians who identified a problem and solution to reduce pain-points in clinical workflow. There is a Clinical Steering Group made up of users who continually feed into the apps development and updates.; The App encourages best practice, and offers light decision support, seeking to encourage the clinicians to focus more on patient care whilst capturing real-time contemporaneous data for analysis and research purposes. This approach improves patient care and outcomes.

Pricing

• Price: £30,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The Trauma App is a free download on the iOS Apple Store for iPad. Clinicians can use all the app's functionality in a simulation setting using unidentifiable patient simulation data which is stored locally on the device and can be deleted after the session.
• Link to free trial: https://apps.apple.com/gb/app/the-trauma-app/id1576495091

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@daysix.co. Tell them what format you need. It will help if you say what assistive technology you use.