CMC Partnership Consultancy Ltd

Organisational Change Management

CMC's Organisational Change Management service supports strategic transformations to deliver long-term goals. We manage structural, cultural and operational changes promoting agility and resilience in a changing business landscape. Our best practice approaches prepare and support individuals to successfully adopt change – minimising resistance, maximising benefits and realising return on investment.

Features

• Strategic alignment of change initiatives with organisation vision
• Leadership engagement and development for change leadership
• Organisational culture assessments and redesign
• Multichannel, multimedia organisational communication and engagement strategy, plan and campaigns
• Comprehensive change impact assessments and dependency mapping
• Structured stakeholder management frameworks for impactful engagement and communications
• Change agent and champions networks setup, support and management
• Corporate governance of change projects
• Customised change metrics/KPIs and dashboard reporting with impactful visualisations
• Sustained change reinforcement activities to prevent regression

Benefits

• Ensures strategic consistency across all change initiatives.
• Strengthens leadership through active involvement and commitment to change initiatives
• Actively engaging employees increases success of changing systems, processes, structures
• Enhances transparency and communication across the board.
• Manages and minimises risks associated with significant organisational changes
• Strengthens stakeholder relationships and trust.
• Change agent networks encourage company-wide adoption of new practices
• Provides clear oversight and accountability in change delivery
• Ongoing monitoring of performance metrics showcases tangible change outcomes
• SC and DV security-cleared consultants support various government/public sector organisations

£400 to £1,300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@consultcmc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

800959154517472

Contact

Pippa Shimmin
01633 492 030
bids@consultcmc.com

Planning

• Planning service: Yes
• How the planning service works: In the dynamic cloud and digital environment, where complexity is inherent, our change planning services excel at navigating intricate landscapes. We specialise in managing the complexity of changes, aligning them with strategic objectives and delivering tangible business outcomes. Our comprehensive approach addresses the multifaceted nature of change, incorporating strategic alignment, change management practices and scrupulous planning to tackle complexity head-on.; ; By integrating change activities seamlessly with delivery management, analysis, agility, communications and data, we ensure our clients can navigate effectively through change and complexity while driving transformation initiatives forward. Our dynamic change plans are tailored to address the specific challenges posed by technological shifts, encompassing robust change and communication strategies, proactive stakeholder engagement and targeted interventions to mitigate resistance and promote adoption.; ; Through our holistic approach, we empower organisations to embrace change and complexity as an opportunity for growth and innovation, enabling them to thrive in the ever-evolving digital landscape. With our expertise, clients gain confidence in their ability to navigate both change and complexity and achieve their strategic objectives efficiently and effectively.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer comprehensive change management coaching and mentoring tailored to support managers and sponsors in leading cloud projects, programmes and portfolios effectively. Additionally, we provide engaging and interactive agile training. Our training sessions are designed to be concise, with most sessions lasting no longer than four hours. This minimises disruption to daily operations while maximising engagement. We build in hands-on experience and practical learning opportunities, where participants can test the learning or technology in real-time scenarios.; Notably, we have recently delivered change and training initiatives for the adoption of a large language model, successfully scaling to accommodate thousands of users. This involved extensive engagement, testing the technology in live sessions, and providing hands-on experience to ensure seamless integration and user proficiency.; We employ various delivery methods, including group sessions, video conferencing, one-on-one coaching and team training during project delivery. To accommodate diverse needs and geographical locations, we use webinars and video conferencing, ensuring accessibility and flexibility for all participants. ; We offer bespoke training solutions tailored to specific requirements. For example, a recent Microsoft365 training programme included 'microbytes' – 15-minute sessions covering various aspects of Microsoft365 usage, accessibile for all participants. We also provide training in digital facilitation for collaborative work.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: It is important to manage the implementation of cloud technologies to ensure co-ordinated delivery and align outcomes with culture and strategy. How you deliver the setup/migration is also key; it lets you demonstrate the culture and behaviours expected across your organisation. Whether an agile or more traditional deployment, we start with the end in mind. Working closely with business analysis and delivery, we design for reinforcement in the definition and planning phases, thereby increasing the chances of a change being desirable and enact-able. During set-up, we focus on effective, thoughtful stakeholder communications and engagement to describe a clear vision and strategic narrative, painting a compelling picture of the end state. During migration, we focus on increasing adoption of new ways of working (how many people use it), improving proficiency (how well they use it), and embedding the change (making sure they keep using it). We focus at the start on designing for positive habits, and coach sponsors and managers to reinforce the changes.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We specialise in facilitating successful business change by thoroughly assessing portfolio, programme, project and change management practices. Our services extend to health-checking ongoing programmes and projects, as well as reviewing internal capabilities in crucial areas such as programme management office, P3M and agile delivery management, all aimed at ensuring effective business change.; ; At the outset, we conduct comprehensive diagnostic evaluations to gauge the organisation's readiness for change, analysing factors like organisational attributes, change characteristics, impacted groups, and sponsor and delivery management readiness. This tailored approach ensures that our interventions are aligned with business objectives and requirements, enhancing the quality and effectiveness of change delivery.; ; Throughout the change journey, we continuously assess change effectiveness, with a particular focus on business outcomes. We monitor adoption rates and track meaningful success metrics, using tools such as ADKAR assessments and sentiment analysis to evaluate individual readiness and progress across key dimensions.; ; These assessments inform our strategies, allowing us to prioritise business change activities and provide tangible evidence of successful change delivery and achievement of desired business outcomes.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No specific constraints.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We do not offer technical support services as they are not relevant to the services we provide, however CMC resources work flexibly to support the delivery of pre-agreed customer requirements; our consultants are available to speak to on the phone, via collaboration platforms or via email as our customers require. Standard availability is Monday-Friday 09.00-17.30hrs, but we do flex according to customer needs. We are used to working remotely and to adopting hybrid working. We are experts at facilitating workshops and other meetings virtually using collaboration tools e.g. MURAL, as well as face-to-face. We designate account managers who act as the primary point of customer contact, and assure quality and customer satisfaction.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 13/03/2024
• What the ISO/IEC 27001 doesn’t cover: All consultancy services are in scope of our ISO 27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CMC takes our environmental stewardship responsibilities very seriously for both our consultancy delivery and internal operations. We are proud to say that we are already a zero-carbon supplier, achieving net zero in February 2022 through emission reduction and offsetting. We will continue our emission reduction approach, and offset carbon (via the Woodland Trust) where emissions cannot be avoided.; ; As a consultancy, all of our carbon emissions lie within Scope 3 of the HMG Environmental Reporting Guidelines with the chief contributors being travel and utility consumption (home-working and office). We will reduce these as far as possible by minimising travel and face-to-face meetings while promoting public transport and car-sharing. We will ensure that appropriate environmental measures are in place for staff working in the office (e.g. automatic lighting) or at home. We will continue to invest in green IT and virtual collaboration tools to optimise remote-working. This allows us to provide our services to and collaborate with customers without the need for travel by either party. We honed these services during lockdown and now find them as effective as running workshops in physical environments. Our consultants will promote carbon emission reduction strategies across all business activities, including customer service delivery.; ; CMC has held ISO:14001 environmental management system accreditation for over 10 years and we review our environmental policy against relevant legislation, guidance and policies at least annually. Our supply chain is selected using a rigorous PQQ, evaluating supplier environmental policies, ethical manufacturing practices and use of recycled or recyclable products. Policy commitments are set for all staff to reduce environmental impact, minimise pollution, meet environmental legislation and reduce use of water whenever possible.; ; We monitor our environmental impact, including customer delivery, using UK Government and industry standard calculations. We will provide relevant reporting for G-Cloud customers as required.

  Covid-19 recovery

  We understand how difficult the current situation is with significant numbers of people still affected by the impact of COVID-19. We are proud to say that we retained all our staff throughout the pandemic and did not make anyone redundant. We additionally contracted two people within CMC who were made unemployed due to the pandemic, both of whom are now working in high growth sectors. For us, as an SME consultancy, this represents 4% of our workforce. We will continue to seek opportunities to provide employment for those impacted by the COVID-19 pandemic, and commit to interview anyone in such a position provided they meet the minimum job criteria.; ; As a company, we have invested in the IT and collaboration tools required to optimise remote-working. This allows us to provide our collaborative services to customers through digital workplaces without the need to travel. Tools such as MURAL enhance our virtual delivery. We have honed these services during the lockdown period and find them just as effective as traditional workshops in physical environments. We will be glad to share our experience and practices with G-Cloud customers to aid their COVID-19 recovery if required.

  Tackling economic inequality

  CMC is committed to creating new jobs and skills and to increasing the diversity of our staff and supply chain to address economic inequalities, particularly in high growth areas of activity. We will recruit people for their attributes and talents and develop them to make the most of their skills, while working in partnership with other organisations to deliver cohesively as one team.; ; For each opportunity, we will determine the skills required and the availability of matching consultants. If necessary, we will advertise the role either for permanent staff or within our supply chain. We will also seek opportunities to develop more junior apprentices/consultants e.g. placing them alongside an experienced consultant.; ; Our inclusive recruitment processes utilise multiple routes to avoid conscious/unconscious bias and attract diverse candidates, including ex-offenders, and people with neurodivergent conditions and/or disabilities. We offer multiple entry points including apprentice, a graduate development pathway and experienced consultant. Our employment practices follow the Good Work Plan and we have a continuous learning culture. We support our consultants to achieve relevant professional memberships and key qualifications, supported by coaching/mentoring from our SMEs. Our Community of Practice contains our consulting toolkits and online webinars and learning.; ; Opportunities for subcontracting will typically be SMEs (including start-ups) or freelance consultants, selected from our extensive pool of trusted associates. If the best candidate is in our wider supply chain, we will select them over permanent staff. We focus not only on the capabilities, but also the cultural and values fit of our subcontractors. Ethical behaviour is mandated within our supplier contracts including compliance with relevant corporate policies and those of our clients. We are signatories to the Prompt Payment Code, and accredited Living Wage Employer.; ; We will minimise cyber security risks by maintaining our ISO 27001 and Cyber Essentials and Cyber Essentials Plus accreditations.

  Equal opportunity

  As an SME and Employee Ownership Trust (EOT) founded on highly ethical values, CMC cares about disability employment and tackling workforce inequality. Our inclusive recruitment and employment practices maintain parity across our workforce in relation to training, employment, skills and pay. Similarly, our structured approach to skills development and in-work progression ensures that all people are treated equally. These principles apply to everyone, including those with a disability or from disadvantaged or minority groups.; ; We explicitly demonstrate our commitment to an inclusive workspace and challenging attitudes towards disability through:; - Participating in the MIND Workplace Wellbeing Index.; - Adopting the Mental Health at Work Commitment and standards.; - Founder member of Neurodiversity in Business.; - Signing the Armed Forces Covenant, pledging to support Armed Forces personnel and families.; ; Our active employee-led Equality, Diversity & Inclusion group with Board-level representation monitors our commitments and employment conditions, identifying areas for improvement or awareness-raising, and implementing plans to address these.; ; We will continue to follow open, inclusive recruitment practices to attract a diverse range of applicants. We will ensure that pay, on appointment and ongoing, is based on comparable skills and experience regardless of disability or other protected characteristic. Any EOT profit-share is distributed equally regardless of role or level.; ; We seek opportunities to support skills development and in-work progression. All our consultants, including those with disabilities, receive ongoing development and recognised qualifications, both in their specialist profession, and wider to increase their consulting opportunities. Our well-established Community of Practice encourages cross-workforce learning on a range of topics for all staff. We create opportunities for staff to demonstrate skills at higher levels. Anyone meeting the criteria in our skills frameworks is promoted and paid accordingly.; ; We will gladly share our experience and practices.; ; Although not required we have issued a Modern Slavery Statement.

  Wellbeing

  CMC is committed to supporting the health and well-being of our staff and improving community integration. Our wellbeing framework is built on the Mental Health at Work Commitment standards; our employment practices are based on the Good Work Plan’s principles (including equitable pay, strong staff communications and engagement). All managers complete mental health awareness training; we have above the recommended 1:10 ratio trained Mental Health First Aiders to staff.; ; Our successful wellbeing approach centres on our employee-led Wellbeing Group with Board-level representation. This identifies areas for improvement or awareness-raising, implementing plans to address these. It runs regular events aligned to topical themes alongside our Equality, Diversity & Inclusion Group, including external speakers. We will open relevant sessions to G-Cloud customers to influence wider wellbeing. We can also support customer wellbeing activities e.g. establishing a wellbeing team and champions, creating a calendar of topical events, or suggesting feedback channels.; ; Our wellbeing achievements were recognised by winning the Welsh 'Workplace Wellbeing' Award 2022. Additionally we achieved Silver 'Achieving Impact' in 2023 from our first participation in MIND's Workplace Wellbeing Index. ; ; CMC has a very strong sense of community exemplified by our well-established Community of Practice. This thriving forum encourages staff to share their expertise and creative, innovative ideas in a safe, non-judgemental space. External speakers also join us regularly. This builds confidence which supports positive wellbeing, reinforced by coaching and mentoring. We support communities through charitable donations, fundraising events and direct action e.g. mentoring support for a local school competition.; ; We have established multiple successful Communities of Practice for our clients, and will gladly support G-Cloud customers to do so. We are also experienced in creating internal, integrated communities such as user networks, super user groups and change agent networks. Our approach is collaborative throughout, working closely with users and other stakeholders.

Pricing

• Price: £400 to £1,300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@consultcmc.com. Tell them what format you need. It will help if you say what assistive technology you use.