Thales UK Ltd
Cyber SOC - Managed Detection & Response (MDR)
Thales Managed Detection and Response (MDR) provides our customers with comprehensive threat detection and incident response capabilities. With Thales MDR, organisations can leverage our cutting-edge cyber threat intelligence and technology, expert analysts, and a proactive approach to effectively combat advanced cyber threats.
Features
- 24/7 Monitoring: Experts monitor assets and respond to incidents
- Structured On-boarding: Capture intelligence and threat modelling during on-boarding
- Advanced Analytics: Identify and prioritise threats using advanced analytics
- Automation: Thales aligns Use Cases for faster detection and response.
- Threat Intelligence: Thales intelligence and MITRE ATT&CK framework
- Proactive Threat Hunting: Actively search for advanced threats and indicators
- Use Case Library Alignment: Roadmap and customer-specific Use Case development
- Incident Response: Swift response to contain and remediate incidents
- Flexible Deployment: Use Thales SOC, whether shared, dedicated, or cloud-based
- Continuous Improvement: Fine-tune rules and capabilities for ongoing security enhancement
Benefits
- Enhanced Threat Detection: Thales uses advanced intelligence to detect threats
- 24/7 Monitoring: analysts monitor systems and respond to incidents promptly
- Rapid Incident Response: Swift response to contain and mitigate breaches
- Global Threat Intelligence: Leading intelligence that reduces detection & response
- Incident Response: Retainer based options
- Access to Expertise: Skilled professionals in threat detection and response
- Cost Efficiency: Avoid high costs of an in-house SOC.
- Client Collaboration: Expert guidance to strengthen security measures
- Continuous Improvement: MDR capabilities that stay ahead of evolving threats.
Pricing
£9,500 a unit a month
Service documents
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Framework
G-Cloud 14
Service ID
8 0 1 7 9 2 3 2 3 8 9 6 2 0 1
Contact
Thales UK Ltd
Phaedra Warnes
Telephone: 07974 011385
Email: fcmo@uk.thalesgroup.com
Planning
- Planning service
- Yes
- How the planning service works
-
Thales follows a phased approach for the on boarding of our services, with the following activities conducted over a planned duration:
• Service kick-off meeting/knowledge sharing
• Service on boarding planning
• Service architecture and design (customised based on customer requirements)
• System/network requirements and dependencies
• Incident response planning (preparation tailored to customer needs, DFIR)
• Configuration and initial setup of the service
• Configuration of additional required tools
• Commencement of operational monitoring and correlation of events
• Discovery and threat modelling, including operational intelligence
• Initiation of incident response service
• Application of customer-specific threat intelligence
• Activation of threat hunting
• Solution documentation and sharing
Service evaluation and transition to business as usual (BAU) operations. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Thales is able to provide bespoke consultancy services to assess your business needs and the effectiveness and security of current solutions. Working closely with our customers, our technical consultants draw on experience in a wide range of disciplines from cyber security, safety, systems design, human factors, and training. This ensures that your systems are meeting your needs and are designed and tested to appropriate and internationally recognised standards.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Thales will provide and support several software elements to support the service. Software components provided will require install within the customer environment with planned and agreed configuration and specification requirements.
Service scope
- Service constraints
-
Thales offers flexible solutions that in alignment to our in-house expertise and customer provided tool sets. Due to our trained and certified personnel, our SOC team may be constrained against technologies that we do not have any relevant experience with. We can support many SIEM tool sets but will need to understand our client requirements and scope to confirm.
Our MDR SOC is based within the UK, Spain, Portugal and Luxemburg, and UK sovereign.
This service supports IT environments, however Thales does offer an MDR solution for both OT environments as well as IT.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
All performed activities are supported via our Thales ticketing platform, supported by the agreed service model. Where needed our platform is capable of integrating with our customer platforms where required.
Additionally, we provide a service portal that enables our customers to actively review customer dashboards, tickets, reports, service related statistics and ask questions at any time.
Furthermore, our customers can log tickets and requests via either their service integrated managed platform, Thales service portal, email of phone.
We endeavour to answer incident related queries as per our SLA’s, and any change requests or queries within 1-8 hours. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Thales provides the following support functions as part of the contracted and costed service:
• On-boarding Project manager / Service Lead
• Thales Service Delivery Manager
• Technical Service & Account Manager
• Incident Manager
• Technical SOC team: 24x7x365 monitoring, detection and response
• SOC Engineering
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 22 November 2023
- What the ISO/IEC 27001 doesn’t cover
- All SOC based MSSP services are covered by ISO27001.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- GIAC–GCIH, GSOM, GSEC, GCFA, GXPN,GWAPT, GREM, GSEC, GPEN, GMOB
- OSCP/ OSWP
- CCNA/ CCNP
- QRadar/ Splunk / Azure Sentinel
- CEH
- PCI
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Wellbeing
Fighting climate change
Thales UK has a clear focus on fighting climate change. Thales has set itself a target of becoming a Carbon Net Zero company by 2030, powered by cleaner energy used more efficiently at our sites and for our business, with renewable energy supplies.
There are several strategies that Thales and our Cyber offerings implement to fight climate change, including:
1) Sustainable future. Thales has put fighting climate change at the centre of its strategy, highlighted by the fact that tackling climate change is one of the 4 Thales strategic pillars. Thales Cyber security and consultancy offerings have enabled companies to develop secure and sustainable products, prevent product recalls, learn digital lessons and reduce rework that go towards meeting their strategic sustainability objectives and tackle climate change.
2) Travel reduction. Thales has introduced a Smart Working model to reduce the travelling required by the workforce. One pillar of this is arranging virtual meetings with Customers, Stakeholders and interested parties. Thales has also deployed numerous tools to enable Thales UK to effectively operate via remote / smart working. It is expected that meetings under G-Cloud could implement this methodology to offer the same benefits to the customer. Our Cyber Security Consultants, including those specialising in Cyber Security Management have championed this approach for several years, reducing the need for Thales and customers to travel to physical meetings.
3) Carbon reduction. Thales strives to implement carbon reduction, through a series of targets to reduce carbon emissions annually. Smart working, championed by our Cyber Security Consultants and offerings has been a key enabler of this strategy. Additionally, services enabling secure collaboration mean that businesses do not need to procure additional new hardware, thereby having a positive environmental impact.Tackling economic inequality
For the theme of “Tackling Economic Inequality” Thales’s methodology centres on a number of Sub themes, these included: Levelling up, Increasing productivity and Education & Training.
Levelling up - Geographical Challenges
Thales is committed to the UK prosperity as a whole and drives economic activity in all parts of the country. In 2020, Thales supported over 25,400 jobs in the economy, driving growth in all four nations of the UK.
Thales works with local government and institutions to provide opportunities for local people and to support redevelopment of deprived parts of the UK. A recent example includes:
Investing in Wales - In partnership with Blaenau Gwent Council, the Welsh Assembly and the University of South Wales, Thales established a £20m National Digital Exploitation Centre in Ebbw Vale. It is generating new jobs in high-demand and high-skill areas for a region that has suffered from economic inequality.
Education and Training
Thales is committed to the professional development of the contract workforce and provides access to learning opportunities to ensure employees have knowledge and skills to keep up with the pace of technological change.
Thales has an established early careers programme that attracts both apprentices and graduates (A&G) from a diverse background. In 2023 we hired 154 A&G colleagues, with a 2025 objective of at least 10% of all new hires to be graduates/apprentices.
Where appropriate due to Security Aspects, Thales will enable A&Gs to work alongside projects teams to learn ‘on the job’ and gain valuable insights beyond academic lessons.
School STEM Workshops. Careers Fairs & Volunteering
Thales has an established partnership with the Smallpeice Trust to deliver STEM and careers workshops to members of underrepresented groups in schools/colleges serving disadvantaged communities.
All employees benefit from 24 hours yearly allowance for volunteering.Wellbeing
Thales considers the health and wellbeing of our people to be fundamental to our success as a business. We have a well-established health and wellbeing (H&W) support provision, which has enabled us to rapidly provide critical support to our employees where and when it is needed most.
In 2017, Thales signed the Time to Change pledge, publically stating our commitment to changing the way we think and talk about mental health in the workplace. We have trained 200+ of our people in Mental Health First Aid, a network of supporters who can recognise the early signs of mental ill health, listen whilst assessing for crisis, and provide information.
Help @ Hand
Thales provides every employee & their families access to an Employee Assistance Programme - A 24/7 helpline for in the moment emotional and practical support, or signposting onward resources, such as healthcare or local assistance.
In 2021 Thales developed a ways of working model to support and equip teams, individuals & people managers with resources and frameworks to promote our hybrid ways of working following the pandemic, the framework will promote a culture of wellbeing and psychological safety for teams to work effectively within the new working culture.
Sustained & continued support
Thales also has a dedicated Employee Relations team to provide specific and tailored interventions. Thales will work alongside Occupational Health, H&W providers and rehab services to establish adjustments and tailored programmes to enable employees to return to work in the manner that is safest for them.
Thales will track and monitor working patterns to ensure that all hours worked are booked in the ERP Systems to actively monitor loading on individuals so that individuals maintain a healthy work/life balance. Any significant deviations from the norm will be raised in sprint planning reviews to inform resource balancing actions.
Pricing
- Price
- £9,500 a unit a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at fcmo@uk.thalesgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.