DAVIES GROUP LIMITED

UXUI Design

UX services to help deliver accessible user-centred digital products.
Our experienced team works with you to identify how UX will improve your services and digital offerings.

User analysis, personas, and stories, wireframing, testing, prototyping, specifying MVPs and accessibility checks are all part of our extensive UX process.

Features

• Experienced and skilled UX and UI designers
• Client engagement throughout
• Processes mapped out end-to-end
• Iterative wireframe approach for rapid evolution of ideas
• Extensive user testing
• User driven design which meets GDS standards
• Adaptable and responsive design to cover extensive platforms and devices
• UX with accessibility (WCAG)
• UX, UI design and prototyping
• User and client centred discovery and research stages

Benefits

• Resultant intuitive, familiar end-to-end user experiences
• UX decisions based on user testing using research and prototypes
• Technically deliverable experiences based on development feasibility reviews.
• Accessible, useable, and delightful for end users
• UX and UI best practices with both years of experience
• Improved customer experience and engagement
• Design system approach ensures visual and experience consistency

£500 to £6,475 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@davies-group.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

801876181919650

Contact

Gill Gange
01554 700371
bids@davies-group.com

Planning

• Planning service: Yes
• How the planning service works: Davies works with you to understand key deadlines on your implementation roadmap, understand the platform being implemented and identify strategic roles to ensure successful delivery.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training can be offered as part of the onboarding process; however, this would be chargeable and subject to terms and conditions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Davies platform team have extensive experience in cloud migration. Derisking the migration where possible using phased migration and where not possible ensuring rigorous testing of the new platform, before committing to the switch over.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The Davies quality assurance processes begin at the start of the project, interweaving quality from the first workshop. A focus on quality throughout the project helps reduce defect rates and protects the delivery schedule and cost. Utilising manual and automation testing balanced across high and minimal risk areas, ensures the project is well tested and you can be confident at go live.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: A managed service agreement can be offered as part of the onboarding process; however, this would be chargeable and subject to terms and conditions.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7/365, 1 hour response time
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Office based support through to 24/7/365. 1 hour response times and custom SLA's available

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Blue Prism, UiPath, Automation Anywhere

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Perry Johnson Registars, Inc.
• ISO/IEC 27001 accreditation date: 20/03/2023
• What the ISO/IEC 27001 doesn’t cover: All controls are included in the scope of the certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 12/04/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: NA
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a Group, we have committed to cut our carbon emissions in half by 2030 and to reach carbon net-zero by 2050. This target is aligned with the Science-Based Targets initiative (SBTi) - a globally-recognised framework that provides companies with a clear pathway to support the Paris Agreement’s goal of limiting global warming to 1.5°C above pre-industrial levels. Our targets are due to be verified by SBTi in 2024. Our environmental impact does not stop at GHG emissions. From the raw materials used in our services, equipment and technology, to the water consumption in our offices and the lifecycle of operational waste, we are taking steps to reduce our impact. This year, we implemented a new global procurement system with a focus on building sustainability into the supply chain, with improved tracking and the capability for sustainability reviews of products and suppliers. Our fully-digitised claims management system has reduced printing by 90%, and we already recycle the vast majority of our operational waste. Legal Solutions uses local and ethical suppliers for office equipment with full traceability, and we promote “green parts” within our auto claims. We are aiming to develop and launch Davies’ global waste strategy in the coming year. Several of our offices have already moved to 100% renewable energy. Our goal is for all the energy used in our offices to come from renewable sources.

  Tackling economic inequality

  Our people are at the heart of our business. They are critical to our business success and an integral part of our sustainability ambitions. The variety of skills and perspectives within our workforce drives innovation. We provide a nurturing environment where every employee can develop their professional experience and reach their career ambitions, helping Davies to grow its capabilities from within and retain our brilliant talent. During the year, 345 people were promoted internally. We believe in lifelong learning and are proud to align with UN SDGs 4 and 8: Quality Education and Decent Work. Positive contributions made by employees are recognised through frequent performance reviews and rewarded through the Davies Incentive Plan. These reviews also explore areas for career and skill growth, with our training opportunities delivered by the Thrive at Davies L&D platform, as well as leadership development programmes and even funding for professional qualifications and memberships. also offers technical apprenticeships, and our Legal Solutions unit was one of the first UK law firms to place aspiring solicitors on the Graduate Solicitor Apprenticeship. In FY23, we offered 169 apprenticeships within Davies Group, and our Learning Solutions unit placed a further 1760 apprentices across the UK. Our Targets: Undertake regular performance and career development reviews with all our colleagues. Offer career- or skills related training to all colleagues. Advertise all job vacancies internally, where possible. Continue to ensure fair pay across the business. A quarter of Davies’ job vacancies were filled internally in 2023.

  Equal opportunity

  As a group we believe in lifelong learning and are proud to align with UN SDGs 4 and 8: Quality Education and Decent Work. Positive contributions made by employees are recognised through frequent performance reviews and rewarded through the Davies Incentive Plan. These reviews also explore areas for career and skill growth, with our training opportunities delivered by the Thrive at Davies L&D platform, as well as leadership development programmes and even funding for professional qualifications and memberships. We offer professional training to all our colleagues. Davies also offers technical apprenticeships, and our Legal Solutions unit was one of the first UK law firms to place aspiring solicitors on the Graduate Solicitor Apprenticeship. In FY23, we offered 169 apprenticeships within Davies Group, and our Learning Solutions unit placed a further 1760 apprentices across the UK. At Davies, we welcome different perspectives, support each other’s ambitions, and grow together to create a welcoming and inclusive environment that reflects the diversity of our local communities. In 2023, we continued to develop our Diversity, Equity and Inclusion (DEI) strategy and add to our progressive policies. Working with expert partners, we have delivered webinars on anti-racism and domestic abuse, grown our employee action groups and introduced enhanced inclusive hiring practices, such as the mandatory inclusion of multiple gender candidates in talent selection for senior leadership hires, and using Multiverse and Reach Out to source apprenticeship candidates from diverse backgrounds. https://davies-group.com/wp-content/uploads/2024/01/Davies-ESG-Report-2023-Full-Resolution.pdf.

  Wellbeing

  We inspire, develop, and value colleagues through meaningful employee engagement, role development and learning opportunities. Davies is a place where everyone can thrive. We want to advance social mobility and equality for all, through education, learning and development opportunities within our business and throughout our communities. The safety and wellbeing of our colleagues is paramount. Our leading policies and support services around working practices were recognised as a major strength by the EcoVadis ESG framework. In the year, we launched our Global Guiding Principles with progressive new local policies around supporting colleagues and their families. Davies offers both global and local benefits to improve physical, mental, and financial wellbeing. For example, employee assistance programs (EAP), life assurance, enhanced maternity, adoption, paternity, and baby loss leave and support, cycle-to-work and electric car salary sacrifice schemes, generous holiday allowances, the Davies Incentive Plan, and access to My Choices at Davies, our wellbeing and discount platform. Our Health and Wellbeing Action Group continues to ensure we’re meeting and exceeding the needs of our people. We monitor employee perceptions and seek feedback throughout the year. We also maintain stringent health and safety standards and ensure ongoing mandatory training. Our Targets: • Undertake regular performance and career development reviews with all our colleagues. • Offer career or skills related training to all colleagues. • Advertise all job vacancies internally, where possible. • Continue to ensure fair pay across the business. A quarter of Davies’ job vacancies were filled internally in 2023. 38 scores of ‘outstanding’ or ‘advanced’ across Labour & Human Rights policies, actions, and reporting - 2023 Bronze Award.

Pricing

• Price: £500 to £6,475 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@davies-group.com. Tell them what format you need. It will help if you say what assistive technology you use.