Rod Barlow Digital Consultancy Ltd

Shopify ECommerce & Shopify PoS Development & Support Services

The provision of services to develop, modify and maintain Shopify ECommerce online shops including the capability to implement tools to sell retail items, services, tickets and passes, make donations and collect gift aid.

Features

• help choose Shopify plan
• develop Shopify storefront
• design Shopify store to match corporate identity
• advise on best practices and procedures
• support Shopify systems
• install and configure Shopify PoS
• provide hardware for Shopify PoS
• Integrate Shopify to other applications
• provide search engine optimisation services

Benefits

• improve searchability of site
• improve opportunity for greater sales
• reduces deployment time
• ensure implementation meets best practice guidelines

£106 to £106 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rod@rodbarlow.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

802232046545485

Contact

Rod Barlow
+447887555348
rod@rodbarlow.com

Planning

• Planning service: Yes
• How the planning service works: The services plans the build and implementation of the site and the instore set-up of Shopify PoS
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Shopify
  • Shopify Plus
  • Shopify PoS Lite
  • Shopify PoS Pro
  • Shopify PoS Go

Training

• Training service provided: Yes
• How the training service works: Training in person and online for all Shopify products
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The service supports the migration of data from other systems to Shopify
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide a test and development site and support the client conduct full user acceptance testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide a support desk service for Shopify and Shopify PoS

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support response times are based on incident severity.; Critical - Within 1 hour; Severe - Within 4 hours; Operational challenge - 1 day; Question - 1 day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through our freshdesk support portal
• Web chat accessibility testing: No
• Support levels: We provide second level support to system administrators with a system administrator login to Shopify

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Support to capitalise on the growth of online sales post COVID

Pricing

• Price: £106 to £106 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rod@rodbarlow.com. Tell them what format you need. It will help if you say what assistive technology you use.