MEDICARE NETWORK LIMITED

Automated Vulnerability and Penetration Testing Solution

Next-generation vulnerability management and world’s first CREST certified automated penetration testing platform performs around-the-clock penetration testing and predicts attack path scenarios. Low network footprint, discovery of vulnerabilities, testing many attack scenarios in a very short time ensuring an undisrupted network operation. Detailed reports together with proposed remediations of attack vectors.

Features

• Unique, patented machine-based Penetration Testing platform certified by CREST
• Fully built-in vulnerability scanner
• Continuous vulnerability scanning of all on-premise and in cloud devices
• Machine-based, self-learning, full scans performed in hours not weeks
• Automatically detects critical assets and mimics how hackers could compromise
• On-premise installation for data security
• Detailed reports produced with actionable vulnerabilities alerts, remediations and recommendations

Benefits

• Low network footprint on enterprise operations and critical systems
• 24/7 continuous risk assessment scanning due to patented technology
• Continuous security validation reduce attack surface, meets GDPR Article 32
• Can deploy in global, multi-site organizations,
• Run large number of scenarios in a very short time
• Information shared across sites to represent Global Attack Path Scenarios.
• Performs network infrastructure and Web application scanning
• Minimise cost and dependency on external risk validation provider
• Audits cloud migration process to assure no gaps throughout transition

£1.25 to £5 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientservices@mednetsec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

802267230438221

Contact

Customer Services
0203 355 3785
clientservices@mednetsec.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • On-premise installation of virtual appliance (e.g. datacentre)
  • RAM 8Gb, HD 100Gb, Quad-Core-Processor, 100Mb-Ethernet, ESX v5.5
  • Network connectivity between on-premise and cloud services
  • User account with administrative privileges to access assets

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normal response times are within 2-4 hours Monday to Friday, 09:00 to 17:00. Service-Level Agreement can be negotiated, but at additional uplift in cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible via Website
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Technical Support Times between 09:00 to 18:00 UK (Monday to Friday) ; Severity 1 - 2 hours ; Severity 2 - 4 hours ; Severity 3 - 8 hours; Severity 4 - 12 hours; On-demand service requests within 1 business day during the standard coverage period.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The onboarding process assistance includes, remote tutoring, professional service installation and location specific training all supported via online video conferencing and printed documentation and resources.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Upon termination, cancellation, expiration or other conclusion of the agreement, customer data stored on the appliance is exported/returned unless the client request that data be destroyed.
• End-of-contract process: All data will either be returned or destroyed once agreed with client and the application is simply uninstalled and/or deleted of the appliance.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: If software platform becomes inoperable for whatever reason, either the hardware component is replaced or the virtual machine is re-installed.

Analytics

• Service usage metrics: Yes
• Metrics types: The software platform has out-of-the-box reporting templates that can be customised, tailored or user-defined, providing management summary metrics and at a more granular level. The metrics can be produced on a weekly, monthly quarterly, yearly or on an ad-hoc bases.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cronus Cyber Technologies

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users will be shown how to export their data into a particular file format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The software platform is deployed to a dedicated virtual machine that is fully maintained and supported for operational efficiency to ensure a 98% availability.
• Approach to resilience: N/A
• Outage reporting: The Service desk or front desk application users are notified directly via email and additionally will be automated to enable automatic notification via a dashboard, etc.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Full audit-trail with end-to-end encryption.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom
• ISO/IEC 27001 accreditation date: 05/06/2020
• What the ISO/IEC 27001 doesn’t cover: Application Security
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CREST

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Currently, we are adopt and are aligned to ISO/IEC 27001 and NIST Cyber Security Framework (CSF). We have a statement of intent to be ISO 27001 and ISO 90001 certified within the next 18 months.
• Information security policies and processes: The company internal security organisation is aligned to ISO27001 and NIST whilst complying and adhering to contractual, legal and regulatory obligations as required. Our operating standards and procedures include personal, sensitive, critical and business data and where required comply to GDPR directive and any other data security requirements. The board is responsible for ALL obligations relating to Governance, Risk and Compliance across the company ensuring regular audits, assessments and security testing are carried out, (e.g. quarterly, bi-annually and annually).

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The process consist of the following steps:; ; Version Control - ensuring all changes are recorded with a full audit/version history.; Change and Release Management - Last version release, what it contains and the implementation/deployment details.; Review and Audits - Review/Audit configuration and versioning system properly, correctly and consistently.; Document Process - Agreed/align processes to all teams to ensure compliance and assurance oversight of implementation.; Build, Integrate and Deploy - Either manually or standard scripts that automate the work of building, testing, integrating, deploying, and removing manual errors from the process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: INITIATE; First stage of our vulnerability management contains minimal processes and procedures with assessments and vulnerability scans.; ; MANAGED; Second stage is we define a set of procedures for vulnerability scanning which are carried out weekly and/or monthly.; ; DEFINED; Third stage the operations security team with full support from the executive team implement the appropriate end-to-end process and controls.; ; QUANTITATIVELY MANAGED; Four stage the specific attributes of a program are quantifiable and metrics are provided to the appropriate management teams.; ; OPTIMIZED; Final stage, metrics outline any continuous improvement activities to ensure continuous reduction on attack surface improving the overall security posture.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: 24x7 monitoring where collected log data is generated on the key activities for both systems and users are reviewed and audited frequently, coupled with intelligent baselining and prioritisation, which enables critical alerts to be prioritised and investigated. ; Regular reports and reviews to ensure the service continues to delivered to ensure expectations levels are met, meaning no event and/or incidents generated are over looked, and alerts can be analysed and addressed with the correct action taken.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The approach following a pre-defined process:; ; Incident identification; Incident logged; Incident categorisation; Incident prioritisation; Incident assessed and diagnosis; Incident escalation, if required; Incident resolution; Incident closure; ; Communication with the user community throughout the life of the incident is performed regularly. Incident management will pass to security operation to perform a root cause analysis to identify why an incident occurred. Incident management will continue to ensure the service(s) are restored within the agreed SLA.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We aim to influence our workforce, suppliers and customers through the delivery of our services and solutions by leading by example where possible.
• Covid-19 recovery:

  Covid-19 recovery

  We are always looking at ways to improve our workplace conditions that support the COVID-19 recovery effort to ensure all required protocols that include effective social distancing, remote working, and sustainable travel ; solutions are assessed frequently.
• Tackling economic inequality:

  Tackling economic inequality

  Our Standards of Business Conduct details our commitments to labour and workplace rights. We provide fair working conditions for all our employees including terms and conditions of employment, remuneration, working hours, health and safety, resting time, holiday entitlements and benefits. Supporting economic growth and business creation to enable employment opportunities and training schemes that address skills gaps and result in industry recognised qualifications.
• Equal opportunity:

  Equal opportunity

  We believe diversity promotes innovation, opens doors, and creates partnerships that fuel the economy. Ensuring we foster a fair and inclusive workplace, where our people are valued, their differences are respected, and discrimination is eliminated.
• Wellbeing:

  Wellbeing

  We support the health and wellbeing of our workforce, including physical and mental health as a prior.

Pricing

• Price: £1.25 to £5 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: To prove the capability and to demonstrate the offer, a free trial is offered as a proof-of-value based on a maximum of 250 IP addresses, prior to making a technology selection at no cost. Full assistance is provided throughout the trial period, effectively providing an implemented service prior to purchase.
• Link to free trial: Www.mednetsec.com/contact-us

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientservices@mednetsec.com. Tell them what format you need. It will help if you say what assistive technology you use.