Astun Support Coverage for Open Source Geospatial Solutions
If you require formal Enterprise Grade Support for a deployment of any of the OSGeo technologies, Astun’s Support Coverage could be just what you need.
Our Open Source Support Coverage provide a dedicated support service for the full range of OSGeo technologies.
Features
- Enterprise Grade Support for GeoServer and PostgreSQL/PostGIS
- Online Support Portal available for incident logging 24/7
- Support desk manned by experts during our Standard Business Hours
- Guaranteed response times
- Fair Use Policy for Priority Support incidents
- Control access to your support
- Mandatory Call-Off Support provides cover for P3/P4 incidents
- Support Coverage can be tailored to each Customer’s needs
Benefits
- Peace of mind knowing you have experts on hand
- Minimise downtime or costly interruptions
- Avoid nasty surprises by fixing the cost of your support
- Eliminate the need to employ additional open source experts
- Minimise the risk of skills/knowledge loss due to staff turnover
- Log incidents at your convenience using the online ticketing system
- Enjoy faster support response
- On-boarding process can identify potential system weaknesse
Pricing
£2,450 to £15,000 a unit a year
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
8 0 2 2 6 8 7 0 3 1 1 0 4 2 3
Contact
Astun Technology Ltd
Astun Technology Sales Team
Telephone: 01372 744009
Email: sales@astuntechnology.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our support services can be used to set up Open Source tools in cloud environments, complete with services for data migration, maintenance etc.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- All helpdesk support is via a dedicated Service Desk staffed with 1st, 2nd and 3rd line support personnel with customers provided real time web based service desk access to all customer tickets.
Service scope
- Service constraints
- Support Coverage is only available remotely.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Astun provide the support service during normal working hours, which are between 0900 and 1700 GMT, Monday to Friday, excluding Bank Holidays.
The response times for calls logged by the customer are set out in the accompanying Astun Support Coverage - Terms and Conditions document. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- A Customer may use their Astun Support Coverage by logging a request on Astun’s Support Portal. First line support is provided via a permanently staffed Service Desk with second and third line support by consultancy and development teams for fault diagnosis and resolution. Customer access to web based Service Desk provides real time ticket management and correspondence on all customer tickets. The different package options and response time are detailed in the accompanying Service Definition.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
To address climate change challenges, and meet their Net Zero commitments, senior managers need up-to-date information to support their decision making. Their support staff need to collect, analyse, and visualise spatial data in order to provide this to them. With our Support Coverage in place for their solutions, organisations can undertake the required climate change research, planning, and management at all levels. Organizations can harness the power of location intelligence, by including this data within GIS maps, helping them to identify vulnerable areas susceptible to climate change impacts, such as rising sea levels, extreme weather events, or heatwaves. Targeted strategies can then be developed to mitigate risks, adapt infrastructure, and protect communities. A typical example being flood relief schemes. We would be happy to discuss how we address social value within our own organisation using EcoVardis and how we might address this specifically for your project.Covid-19 recovery
To effectively plan recovery from Covid-19, senior managers need up-to-date information about their communities. The impact of COVID-19 varies greatly by location, so with our Support Coverage in place for their solutions, we help organisations to harness the power of location intelligence to monitor future outbreaks and plan recovery at all levels, from national to local neighbourhoods. By including demographic data and health service facility locations, within GIS maps, organisations can see how these impact the response to the virus within local communities. This data is critical to stabilise services and inform recovery plans. We would be happy to discuss how we address social value within our own organisation using EcoVardis and how we might address this specifically for your project.Tackling economic inequality
To effectively tackle economic inequality, senior managers need to understand the spatial patterns and trends of various indicators of inequality, such as income, education, health, crime, and environmental quality. Economic inequality varies greatly by location, so with our Support Coverage in place for their solutions, we help organisations to harness the power of location intelligence to tackle economic inequality, at all levels, from national to local neighbourhoods. By combining household income survey data with demographic data within GIS maps, organisations can identify the areas and populations that are most vulnerable, marginalized, or disadvantaged, and inform the allocation of resources and interventions accordingly. We would be happy to discuss how we address social value within our own organisation using EcoVardis and how we might address this specifically for your project.Equal opportunity
To address Equal Opportunity, senior managers need to understand the spatial patterns and trends of various indicators of inequality, such as income, education, health, crime, and environmental quality. Economic inequality varies greatly by location, so with our Support Coverage in place for their solutions, we help organisations to harness the power of location intelligence to tackle economic inequality, at all levels, from national to local neighbourhoods. Organizations can harness the power of location intelligence to understand racial equity in communities and make more equitable decisions. At all levels, from national to local neighbourhoods, organisations can use our solutions to better engage communities and understand the impact of historic and present-day decisions and policies on those communities. Our solutions can provide insight into patterns of inequality, to clearly identify issues of racial equity and social justice, and can provide a common understanding across communities to affect positive change in support of equitable communities. We would be happy to discuss how we address social value within our own organisation using EcoVardis and how we might address this specifically for your project.Wellbeing
To address wellbeing, senior managers need to access appropriate information to support their decision making. Their support staff need to collect, analyse, and visualise spatial data in order to provide this to them. With our Support Coverage in place for their solutions, organisations can address all issues of health equity, including those related to mental health service provision. Organizations can harness the power of location intelligence to visualise social factors, within GIS maps, such as poverty and education levels, which are integral in understanding health disparities and allows them to identify patterns, gaps in provision and develop potential solutions and make informed commissioning decisions at all levels, from national to local neighbourhoods. We would be happy to discuss how we address social value within our own organisation using EcoVardis and how we might address this specifically for your project.
Pricing
- Price
- £2,450 to £15,000 a unit a year
- Discount for educational organisations
- Yes