Empowering Communities

ECINS Client/Victim Engagement Module with MyPortal360 App

The Client/Victim Engagement Module is a unique communications platform that allows clients/victims to share information with you and you share in return. Designed around evidence based best practice. Use with clients, victims, vulnerable persons and students. Enhances wellbeing, electronic safety plans, social prescribing projects. Includes attendance tracker and mood diary

Features

• Evidence based best practice Mood Diary shared in real time
• Set the Client/Victim timebound tasks​
• Task Clients/Victims directly from ECINS Case Management Module
• Set the Client/Victim reoccurring tasks/reminders​
• Message and chat function
• Share help and advice documents with the Client/Victim ​
• Create groups for the Client/Victim you are supporting​
• Create and send appointments with and to the Client/Victim ​
• Free App to download with attendance scanning tracker
• Client/Victim notifications and optional GPS tracking for vulnerable persons

Benefits

• Enhanced support for victims and vulnerable persons
• Allows ongoing connection without in-person meetings
• Helping clients and victims stay on track and connected
• A single record accessed from anywhere including safety plans
• Reduce face-to-face meetings without losing connection
• Seamlessly interacts with ECINS Case Management Module
• Clients/victims Mood Diary shared with you in real time

£1,750 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary@empowering-communities.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

802773761372865

Contact

Gary Pettengell
01493 858768
gary@empowering-communities.org

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: For security reason access must be via a modern browser.
• System requirements: Modern browsers must be used for security

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Live time ticket responses between 8am and 10pm Monday to Friday. Support Ticket monitoring over weekends and Bank Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: One all inclusive support level is offered. Includes:; ; Online resource center ; ; Written user guides and video guides ; ; Online webinars, training and system demos via Teams ; ; Consultation service provided by ex-practitioners ; ; Designated Account Manager ; ; The running and organizing of regional, national and international working groups and networking opportunities in order to share best practices ; ; Customer review meetings ; ; Project and new area of business consultation meetings
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a consultation service which is included in the on-boarding process. This involves us meeting with key stakeholders and their partners over Teams calls so that we fully understand their vision and aspirations. We also look at what management reports will be needed. This process is carried out on and off site. Online training is provided to 'system' champions. User guides, webinars and video tutorials are all included in the on-boarding package.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Video guides
  • E-learning packages
• End-of-contract data extraction: Customers have 2 options once their contact comes to an end as described in their Service Level Agreement: 1. Ask for all data to be deleted 2. Export their data
• End-of-contract process: At contract termination the customer receives by secure electronic transfer and all stored documents associated with the data. A certificate of data deletion is also provided. Data is disposed of following HMG IS5 enhanced standards. This service is free of charge and included within the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference between accessing ECINS through a mobile device or desktop computer. All the functionality is available on both types of device. We use Bootstrap as our css template which is built for mobile first.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: We can write bespoke API's on a system by system basis. ECINS Can accept imports from other systems such as the police Niche System and comes with a Pronto (Niche) API​. We can also connect to systems such as Police Command and Control systems.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation is done at no additional charge by the ECINS Support Team. The ECINS ASB Reporting Module is fully customisable. In the Case Management Module customisation includes Actions and Task types, profile gallery names and all assessments are customisable.

Scaling

• Independence of resources: ECINS was developed to be a national case management system. The back-end IT infrastructure has been designed to allow quick and easy scaling of the system. There are load balancers in place to ensure system availability at times of high usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics; ; Each month managers are sent a report showing active users within their team and their last login date. Within the system itself users have the ability to produce reports on how the system is being used down to a team/user level.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: ECINS has a built in statistics and exports section.; Within this section users can enter their search criteria to view data both on the screen (sometimes with graphs) and then also with the option to export it to CSV file. We also work closely with customers to create bespoke custom exports. Once a custom export have been created the relevant users have access to their own section were they can run their own exports on demand.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: From our SLA: System Availability: We aim for 99.9%; uptime and so far have achieved this. We also have a service level agreement with our data centre providers who also aim for 99.9% uptime. The Customer has the right to terminate the agreement if the staff based functions outlined in this agreement are not carried out as agreed in this agreement and only after evidence of poor performance has been given to the Service Provider on at least 3 separate occasions and the Service Provider has been given every opportunity to resolve the situation.
• Approach to resilience: Information available upon request.
• Outage reporting: Empowering-Communities would notify users by utilising Email Alerting.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Yes, assured by independent testing of implementation
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Certification Group
• ISO/IEC 27001 accreditation date: 30/09/2022
• What the ISO/IEC 27001 doesn’t cover: N/A; We are ISO27001 accredited for the design, development, hosting and processing of multi-agency systems and data.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As Empowering-Communities applications are used to process Police and Government protectively marked information our Infrastructure has to meet certain security standards and is required to undergo stringent security audits. In relation to the Police Service these are done as part of Police Assured Secure Facility (PASF) audits.; As the data processors Empowering-Communities have implemented an Information Security Management System (ISMS) which includes an accreditation document set describing how Empowering-Communities has implemented the above measures and other controls, e.g. Incident reporting. This is known as a Risk Management and Accreditation Document Set (RMADS) As part of the RMADS, Empowering-Communities provides technical assurance that their solution is secure by undertaking a formal penetration test. Empowering-Communities employ the services of a specialist CISSP, CCSP security advisor with experience of working within the business area of the Home Office, Police, Border Force and Security services. Empowering-Communities maintain security associated documentation and processes to assist and support audits and information security assurance processes. This includes: Staff vetting to NPPV Level 3 Penetration tests are undertaken in line with the CESG CHECK Scheme. Participation and support of the National ECINS Security Working Groups (SWG)

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: A full configuration and change management process has been developed as part of our ISO27001:2013 accreditation. This includes separate systems for development, testing and production.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: A full vulnerability management process has been developed as part of our ISO27001:2013 accreditation.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Empowering-Communities utilise the AlienVault USM; (Unified Security Management) platform to cover all 12 Protective Monitoring Controls (PMC) needed to achieve GPG 13 compliance.We have put in place a number of applications to interactively monitor and alert on IT infrastructure and network status.ECINS has Comprehensive Network Protection. The ECINS network is constantly monitored and undergoes frequent threat assessments to ensure data protection. We also have an Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) that monitor network traffic for malicious activity. A DDOS monitoring facility is also used within our Datacentre.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: A consistent and effective approach is applied to the management of information security incidents. Responsibilities and procedures are in place to handle information security events and weaknesses effectively once they have been reported. Where evidence is required, it is collected to ensure compliance with legal requirements.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  We are working towards being accredited in this area. We no longer travel to meetings and use Teams meetings instead. We also have a no printing policy.

  Wellbeing

  Empowering-Communities are a Social Enterprise and as such aren’t your ordinary software company. As a not-for-profit social enterprise looking to create a better society by encouraging a smarter, more collaborative way of working across the public and third sectors.; ; We don’t believe in pigeon-holing people or keeping good ideas to ourselves. Our aim is to help people learn from each other and develop more compassionate attitudes through preventative and positive person-centred interventions.; ; ECINS is a multi-agency collaborative platform that enables organisations and teams, evidence that what they are doing improves peoples lives including the working lives of their staff, provides positive social and financial returns on investment and enables proof of concept projects to become mainstream.; ; With ECINS we do not charge user licenses to maximise participation. ; ; The ECINS ASB Case Management System enables organisations to efficiently and effectively manage ASB cases and support victims and vulnerable persons.

Pricing

• Price: £1,750 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary@empowering-communities.org. Tell them what format you need. It will help if you say what assistive technology you use.