Claritas Solutions Ltd

Cloud Professional Services

Unlock the full potential of the cloud with Claritas' Cloud Consultancy Services. Our comprehensive offerings include strategy formulation, architecture design, security enhancement, and cost optimisation. Benefit from our deep expertise as we guide you through every step, ensuring a customised, secure, and efficient cloud solution tailored to your needs.

Features

• Cost Reduction
• Scalability
• Performance
• Speed
• Flexibility
• Disaster Recovery
• Sustainability
• UK Based Hosted and Managed

Benefits

• Reduce headcount cost to the client as outsourced support cost
• Use the right amount of IT resources as you grow
• Clients can focus on their core business rather than support
• Resources provisioned immediately for speedy deployment
• Clients have freedom to update/change their support requirements
• Quick data recovery from disaster scenarios
• Reduce carbon footprint with less IT resources
• UK Security Cleared Staff and Data Centre

£690.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@claritas-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

802981536702773

Contact

Sales Team
0330 333 88 33
sales@claritas-solutions.com

Planning

• Planning service: Yes
• How the planning service works: Cloud Consultancy Services ensures that each digital transformation journey is strategic, streamlined and consists of the following: ; An initial consultation to understand their business objectives, current technological infrastructure, and specific needs for digital transformation. This stage is crucial for gathering essential information that will guide the entire planning process.; Conduct a thorough needs assessment; analysing existing IT setup, business processes, and performance metrics to identify areas that can benefit from digital upgrades. The goal is to pinpoint opportunities where we can add value, improve efficiency, or reduce costs.; Develop a customised digital transformation strategy outlining the specific technologies and tools to be implemented, such as cloud solutions, software applications, AI, and data analytics platforms. It also includes a roadmap for implementation with clear milestones ensuring that the transformation is manageable and aligned with the client's business goals.; Actively involve all key stakeholders in the planning process. Workshops and training sessions are organised to align the client's team with the new digital strategy, address any concerns, and foster an environment of cooperation and shared vision.; This agile approach allows Claritas to respond to changes in the business environment or emerging technological trends, keeping the client's digital transformation on track and relevant.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is designed to maximise user proficiency and comfort with new systems through a well-structured program:; Customised Training Modules are tailored to the specific functionalities of the new system and the unique needs of various user groups within the organisation.; Training is delivered through interactive workshops and webinars, led by expert trainers who utilise real-life scenarios and hands-on exercises. This approach ensures that all users fully understand and can effectively implement the system features in their daily roles.; Supporting the live sessions, Claritas provides on-demand resources such as video tutorials, user manuals, and FAQs. These are available anytime to help reinforce learning and offer quick solutions to routine queries.; Continuous Support and Learning with post-implementation, ongoing support and periodic refresher courses are offered to accommodate system updates and changes. This ensures that users remain proficient and can maximise the system’s benefits.; Feedback from users is crucial and is continuously collected to refine and enhance the training process. This ensures the training remains effective and aligned with user needs, leading to better satisfaction and more efficient use of the system.; Claritas' comprehensive training ensures all clients effectively utilise their digital tools, boosting overall productivity and efficiency.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Setup or migration service at Cloud Consultancy Services is designed for a smooth transition to new digital infrastructures:; Planning and Project Initiation: A comprehensive project plan is developed, detailing timelines, resources, and risk assessments, with a dedicated project manager overseeing the process.; Data Preparation and Integrity Checks: Essential data preparation includes de-duplication and normalisation. Rigorous testing is conducted ensuring data integrity and compatibility with new systems.; Configuration and Customisation: Systems are customised and configured to meet client-specific needs, ensuring seamless integration and functional communication between all components.; Migration Execution: The migration is executed with minimal downtime, using a phased approach if necessary, to maintain continuous operational flow.; Testing and Quality Assurance: Post-migration, the system undergoes extensive testing including performance, security, and user acceptance tests ensuring it meets all requirements.; Training and Support: Targeted training sessions help users adapt and proficiently use the new system, supplemented by ongoing support.; Monitoring and Optimisation: Continuous monitoring post-deployment ensures the system is optimised and any issues are promptly addressed.; Final Documentation and Handover: Clients receive comprehensive documentation of the migration process, ensuring they have detailed records and understanding of their new setup.; This meticulous approach guarantees a successful digital transformation with Cloud Consultancy Services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and performance testing at Claritas' Cloud Consultancy Services is critical to ensuring system reliability and compliance with specifications. Here’s an overview of our structured process:; Test Plan Development: Customised test plans are created, outlining testing methodologies tailored to meet specific project requirements.; Test Case Execution: A variety of test cases are conducted to identify defects and ensure system functionality. These include:; • Functional Testing: Checks each software function against requirement specifications.; • Integration Testing: Ensures all modules work together seamlessly.; • Load Testing: Assesses system performance under expected data and user traffic.; • Stress Testing: Determines system capacity limits and behaviour under extreme conditions.; • Security Testing: Identifies vulnerabilities to protect data integrity and privacy.; Continuous Integration and Delivery: Claritas employs CI and CD practices for regular integration and immediate issue resolution, enhancing product quality.; Performance Monitoring: System performance is continuously monitored post-testing to identify any operational issues, ensuring sustained optimal performance.; Feedback Utilisation and Optimisation: Insights from the testing process are used to refine and improve the system, addressing any issues to maintain high standards.; This rigorous approach allows Claritas to deliver robust and efficient IT solutions that consistently meet client expectations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The support service is our commitment to client satisfaction and system reliability. Here’s how our structured support system operates:; 24/7 Help Desk: Our support begins with a 24/7 help desk, staffed by knowledgeable technicians ready to assist with any issue. Clients can reach out via phone, email, or a web portal, ensuring help is always just a call or click away.; Tiered Support Levels: We employ a tiered support model:; • Tier 1: Basic troubleshooting and common issues.; • Tier 2: More complex problems involving technical expertise.; • Tier 3: Advanced support for critical and high-level challenges, directly involving senior technicians and engineers.; To prevent issues before they occur, our systems include proactive monitoring of key performance indicators. This allows us to identify and resolve potential problems early, minimising downtime and disruption.; Regularly scheduled maintenance ensures systems remain up-to-date and function smoothly. These sessions are planned to minimise impact on daily operations, communicated in advance to all relevant stakeholders.; Support is also provided through ongoing training sessions and comprehensive documentation to help users understand and utilise the system effectively.; Regular feedback is collected from clients to continuously improve the support services, adapting to new challenges and needs as they arise.

Service scope

• Service constraints: Claritas will review any client requirements and provide the most appropriate solution to meet the needs thereby mitigating as many constraints as possible from the client's requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets are assigned based on their severity and client impact. The severity level of the ticket will determine and logged in the Claritas ITSM tool. The ITSM tool is fully ITIL aligned and caters for Request Fulfilment, Incident Management, Problem Management, Change Management plus many more service delivery processes. SLA management and response times are mutually agreed upon and defined together within the contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: As the webchat uses a web browser client, our experience to date, is that a client’s assistive technologies work without issue.
• Support levels: UK based support team made up of 1st, 2nd, and 3rd line engineers. 1st Line engineers are responsible for inbound communications during core hours. Outside core hours are handled by on-call engineers. Below are the key Roles related to Service Management and their defined responsibilities: ; ; Service Desk Manager ; • Management of all Technical Support Team members ; • Ensures the team have the correct tools, training and knowledge to perform their roles ; • Ensures adherence to processes and SLA’s and KPI’s are met ; • Escalation point for all ticket types when needed ; ; 1st Line ; • Single Point of contact for all tickets types raised ; • Initial triage and implementation of first-time fixes when possible ; • Ownership of request fulfilment tickets ; • Responsible for accurate logging of tickets ; ; 2nd Line ; • Responsible for the bulk of incident resolutions ; • Contribution to Problem Management and Workaround library ; • Onsite field engineers who attend data centres and client sites when required ; • Owners of routine maintenance and patch management ; ; 3rd Line ; • Main contributors to Problem Management, responsible for identifying permanent resolutions and workarounds ; • Owners of complex incidents ; • Implementation of complex changes ; • Responsible for some project delivery work

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: 07/05/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Here at Claritas, we recognise our responsibility to reduce our greenhouse gas emissions and to meet our environmental targets to fight climate change. This includes measures such as reducing our carbon footprint, reducing waste and increasing recycling. In February 2024, we achieved Social Value Quality Mark Bronze, a mark that recognises the highest known standards in values-led business and evidences our commitment as an organisation to ensuring our operations bring societal benefits. This adds to the collection of accolades Claritas has achieved over the last 12 months. We have embarked on the journey to do our part in being sustainable and caring for our people, which includes achieving Support the Goals 4 Stars and being a Great Place to Work. We believe this serves as a beacon illuminating the path we are taking towards a brighter, more conscientious future for our business. In direct response to the carbon emissions targets and the UK’s legislation to achieve Net Zero by 2050, we are currently developing a strategy with the overall target of Net-Zero greenhouse gas emissions for our direct operations with a target focus on: - Energy Consumption. - Our Supply Chain. - Waste Management. - Team Member Footprint.

  Covid-19 recovery

  Staying Covid-19 Secure during the pandemic was of paramount importance to Claritas. We complied with the government’s guidance on managing the risk of Covid-19 and implemented steps to safer working together, these included: - Carrying out a Covid-19 risk assessment and sharing the results of the risk assessment with our workforce - Cleaning, handwashing, and hygiene procedures in line with guidance - Taking reasonable steps to help people work from home - taking reasonable steps to maintain a 2m distance in the workplace. Where it was not possible for people to be 2m apart, we have ensured at least a 1m distance and taken all the mitigating actions possible to manage transmission risk. As we moved forward over the past 2 years, with the easing of all the COVID 19 restrictions, we continually monitor the situation and have the following guidelines to keep our clients, team members and the public safe: When staff are unwell, we ask them to do a covid test and if they test positive, they are to work from home until they test negative. We keep fresh air flowing in our office and meeting rooms and observe and practice good hygiene (wash hands, sanitise, clear surroundings)

  Tackling economic inequality

  At Claritas, we demonstrate our passion and enthusiasm for making a difference in the lives of our team members, others, and the communities in which we live and work. Our success depends on the communities where we, our team members, our partners, and our customers live and work continuing to thrive and we’re committed to the ongoing support of this. Claritas aims to support and serve the communities around us. We look to give back to our local and broader area communities through corporate initiatives and employee activities. We are immensely proud of the support we have given to our team members and communities during a difficult 24 months to support in tackling economic inequality. A few examples of how we have supported local schools, charities, and team members include: • Donating Computers to local schools during the pandemic so children who did not have access to a computer could access their online lessons. • Cost of Living fuel allowance for all team members of £75 a month to help with the increased cost of energy, food and household bills. • Fuel allowance to cover the cost of team members commuting into the office as to not impact their take-home pay by having to buy extra petrol for work commuting. • Regular charity events to raise money and awareness supporting local and national charities

  Equal opportunity

  At Claritas, it all starts with our people, which is why we put emphasis on building a diverse, inclusive and equality-driven culture. We have our headquarters based in Wetherby, Yorkshire, and are continually looking to attract and recruit the best talent and in growing our teams, we are focused on increasing diversity, equality, and inclusivity across our organisation from leadership roles to our entry-level positions. Our people make the difference and is why we have an unwavering focus to make Claritas a great place to work. This approach enables us to attract the best and most diverse talent committed to delivering the highest levels of service to our customers and making a positive impact on our communities. We provide equal opportunities throughout our business and our board has a 50% male-to-female ratio.

  Wellbeing

  Here at Claritas, we hold ourselves to the highest standards. From how we conduct our business, treat our customers, and look after the welfare of our team members. Our team members well being is vital to our business and as such, we invest heavily in making sure our people have the right tools, balance and opportunities to progress. To ensure healthy well-being for our people provides: • Training and industry events for team members' continuous career development • Flexible working (work from the office, home or hybrid) • BUPA healthcare cover including dental • Extra holiday entitlement for team members' birthday • Annual leave annual increase • Great place to work office with well-being in mind (quiet areas, collaborations areas, downtime areas) • Cost of Living fuel allowance for all team members of £100 a month to help with the increased cost of energy, food, and household bills. • Fuel allowance to cover the cost of team members commuting into the office to not impact their take-home pay by having to buy extra petrol for work commuting.

Pricing

• Price: £690.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@claritas-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.