Mastek (UK) Ltd

Oracle Fusion Transformation Services

Outcome driven digital transformation, implementation, data migration, and integration consultancy with expertise across the Oracle Cloud suite including Finance, Procurement, HR & Payroll, CRM, Analytics, Planning and Budgeting. Using in-house developed System Usage Analysis Dashboards, Mastek supports organisations to measure & monitor their outcomes utilising KPIs, benchmarking and agreed baselines.

Features

• Public Sector knowledge gained through more than 100 successful projects
• Cloud Readiness & Adoption service providing business transformation capability
• Proven agile methodology from over 1,200 Cloud customers globally
• Dashboards helping customers benchmark system performance, measure & monitor outcomes
• Industry ready solutions & accelerators for the UK Public Sector
• Services to health check and roadmap deployments to assist ROI
• Supporting change management
• Experienced programme and project management
• ETL tools to support data migration
• Use of Oracle Analytics for Archiving historic data

Benefits

• Best Practice implementation approach to mitigate project risks
• Standardised implementation methodology
• Established delivery resourcing model providing cost effective transformations
• Flexible Commercial approach including risk sharing options
• Innovative technology solutions enhancing the User Experience
• Continuous Improvement Programme realising a faster ROI
• Rapid and Accelerated implementation process
• Gartner & Everest recognised for Functional Expertise & Excellent Execution
• Oracle Partner-of-the-Year for ERP, HCM and Customer Advocacy
• Accelerated delivery resulting in reduced-cost and short implementation programme

£350 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@mastek.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

803209116169289

Contact

Dean Richardson
07833204617
g-cloud@mastek.com

Planning

• Planning service: Yes
• How the planning service works: We support buyers plan cloud hosting and software by: Understanding Requirements: We determine the purpose of the hosting or software service, the scale of operation and desired features, within specific constraints or preferences. Assessment of Current Infrastructure: Determining potential challenges and opportunities for optimisation. Selection of Cloud Hosting or Software Service Provider: A requirements driven assessment, to select the most suitable cloud hosting or software service provider. Evaluates factors like reliability, scalability, security, pricing, and support. Planning Migration Strategy: Developing a migration plan, components to be migrated, approach to migration, necessary data transformation and risk mitigation. Resource Allocation and Cost Estimation: Planning the resources required for the implementation. Integration and Customisation: Integration with existing systems and customisation of the cloud hosting or software service. Training and Business Change: Considering training needs for users and IT personnel. Developing a business change strategy to embed your solutions. Testing and Quality Assurance: Identifying and addressing issues and bugs. Perform functional testing, performance testing, security testing, system integration and user acceptance testing. Deployment and Go-Live: Configure production environments, data migration and hypercare post go-live. Ongoing Support and Optimisation: Running and improving the service on an ongoing basis.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Mastek provides training following industry leading practice: Training Needs Identification: Assessing skills and knowledge gaps, identifying areas for additional training requirements, supporting current and future business objectives. Objective setting: Define learning objectives, the training programme/course is aligned to skills and competencies required for job roles. Specific Training Programmes: Custom training programmes meeting specific needs and roles of individuals within the team. Training Methods: Use of specific training methods and formats, accommodating different learning styles and preferences. Simulation: Provide opportunities for participants to apply newly acquired skills in real-world scenarios through simulations, labs, and practical exercises. Continuous Learning: Fostering a continuous team learning culture, encouraging employees to pursue certifications, attend conferences, participate in webinars, and ongoing professional development. Offer Certification Programs: Certification programs with structured learning paths, validating skills and knowledge acquired through training. Provision of Support and Resources: Providing access support resources to succeed in training, including materials, mentorship, coaching, and support from subject matter experts. Track Progress, Measure Results: Monitor progress throughout training, assessed against learning objectives, collecting participant feedback, learning from participants to identify areas for improvement. Promote Collaboration and Knowledge Sharing: Encourage collaboration and knowledge sharing to provide insights, best practices, and lessons learned.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Mastek’s setup and migration approach aligns with GDS standards following discovery, Alpha, Beta and live. Discovery: Define the problem, illicit requirements and ensure alignment with business objectives. Assessment and Planning: Assess the existing environment, build a migration pland, map dependencies, build roadmaps and a migration strategy. Define the goals and success criteria for the migration. Design: Production of a series of designs aligned to the business and technology roadmaps with appropriate governance. Migration approach including data and migration strategy e.g., lift and shift; re-platform; refactor; or replace and retire. Migration: Application and data migration across environments based on the design and migration strategy followed by rigorous functional, integration, user acceptance and security testing. Hypercare: White glove support services immediately following the migration. Provision of training where appropriate and completion of documentation. Post Migration Support: Monitoring and optimising the application with a continuous improvement mindset.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance is the foundation of every project phase in Mastek and is aimed at reducing the cost of quality and increasing the predictability of the outcome. Mastek Test teams engage early, working collaboratively with client stakeholders throughout the project lifecycle promoting joint ownership, increased transparency and Governance. The Test Management team provides thought leadership across: • Test-Approach, Plan and Traceability • Requirement analysis with Business users • Dependencies, Risk mitigation and Owners • Governance and Reporting • Test Design and analysis • Defect resolution prioritised based on the level of risk associated. • Joint analysis of residual risks For performance testing, Mastek leverages its proprietary framework, Test CoE, performance testing SME’s and strong partner ecosystem together with a wholly tools agnostic approach. Performance Testing SME’s work collaboratively to: • Understand the application technology stack and associated SLA’s, • Understand the IaaS, PaaS and SaaS to identify the volumetric model • Capacity planning and modelling • Cloud-based Tool assessment and recommendations Initial Performance benchmarking is undertaken for applications developed and deployed using Agile models for early visibility. Based on the SLA’s; load, soak, stress and spike testing is carried out, automated where possible with detailed analysis of test results.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Decomplex Service Management with Mastek’s support services. Our offering comprises Agile Service Management, DevSecOps, Level 1-3 support, ITSM Tooling, 24/7 Monitoring, Service Improvement and Innovation, Service Management Consulting and Service Transition for rapid deployment. We provide support services to cloud hosted solutions across Oracle OCI, AWS and Microsoft Azure including public, private and hybrid cloud deployments. Our services include: • Customisable to differing service requirements: o Personnel security level o Hours of coverage and regions o Personnel resource locations o Customer personnel collaboration o Technology support requirement o Customer specific service levels and KPIs o Composable technology framework – use Mastek management tooling or “bring your own”. • Available onshore and off shore. • Secure accredited operations centre staffed by UK based, SC cleared personnel. • Multi-channel access including service portal, telephony, email and chat. • Proactive 24/7 monitoring/maintenance to maximise availability and operational performance • Rapid service request fulfilment, incident resolution, root cause elimination • Up to 24x7x365 service; scalable on-/near-site and secure offshore delivery via secure remote access capability • Service Management Consultancy providing independent maturity assessment and capability uplift plan

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: As per service Level Agreement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We are currently in the process of developing a Web Chat support for Buyer's and shall be available for deployment post G-Cloud 14 submission. All the details will be provided in future when requested.
• Web chat accessibility testing: NA
• Support levels: Mastek has proven expertise in providing IT managed services across domains, technologies and geographies. Mastek service management services deploy ISO 20K certified ITIL processes and tailor them as per customer needs. Mastek can provide support at below levels • Level 1 (Service desk), • Level 2 (Application Administration and Business Support) and • Level 3 (Technical and Software Support) support; • Alternatively, a single DevOps team, encompassing Level 2 support, Level 3 Software support; Mastek ensures experienced, dedicated and diverse team of certified (e.g. ITIL V3) IT professionals with strong application, tools, technical and service operation processes knowledge. Mastek has support models such as Business hours support, On –Call support and 24x7 on-desk support. Depending on the contract, Mastek will deploy appropriate support model. This can be done at client site in UK as well as in Mastek office (offshore). Mastek will also focus on shift-left approach for resolving tickets by using ChatBots, SOPs and maintaining knowledge base. Mastek has expertise of DevOps as well which can be used for process automation to run service operations and also for operations monitoring.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS MANAGEMENT SYSTEMS
• ISO/IEC 27001 accreditation date: 16/04/2007
• What the ISO/IEC 27001 doesn’t cover: Few sales offices are not covered under this certification scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  For every opportunity we deliver in G-Cloud, we will identify opportunities to provide environmental benefits (MAC4.1), and influence environmental protection and improvement, (MAC4.2). Mastek understands the importance of being an environmentally sustainable business entity. We have a board-approved Carbon Reduction Plan for Net-Zero emissions by 2035, a programme of reduction activities that will ripple down through all our contracts. We work with Carbon Footprint, who help us to monitor and report on our carbon reduction reports. In 2023 we achieved Carbon neutral through offsetting climate-damaging carbon emissions. We have a Global board who communicate internally and externally to encourage more environmentally sustainable working practices, and we have demonstrated compliance through achieving ESOS and ISO 14001 certification. We have committed to designing Science Based Initiative Targets by Oct 24. We align to the UN Sustainable Goals to mitigate and adapt to climate change, improve clean air and water, minimise waste, utilise natural resources, sustainability and efficiency, enhance biosecurity, enhance the natural environment. Our partner, GoCodeGreen will work with us on GCloud projects to identify carbon savings in software development and implementation and also to support training through their academy on green technology Our Carbon Reduction Plan is reinforced by KPIs, of which we will deliver the following with G-Cloud: • Engagement with customers, supply chain partners to influence environmental performance of supply chain, supporting them to measure scope 3 emissions • Reduce employees’ travel emissions by 20% from baseline • Reduce energy consumption/ use only green energy to bring to 100% renewable energy by 2030 • Effective recycling of technology equipment – donating up to 20 hardware units every year of the contract • Changing Behaviours Campaign for all staff to raise awareness and improve personal carbon emissions through quarterly webinars and updates

  Covid-19 recovery

  Mastek is committed to positively impacting individuals and communities. We created a social value action plan targeting unemployment and negative wellbeing effects that we will apply to those working on this contract. Employment Creation, Re-training and Return to Work Opportunities Performing demographic analysis, we understand the under 30s, and over 50s were adversely affected by COVID-19. As part of our recruitment strategy, we work with 50+ recruitment agencies targeting these groups and apply recruitment for GCloud 14 services to support this initiative. As part of the 5% Club, we ensure a minimum of 5% of our workforce are on graduate schemes/apprenticeships or certified training programmes; currently, we are at 11%. We support Coders Guild and other local educational programmes to up-skill young people, removing barriers to participation in learning. We work with Restless 50 recruitment agencies to help over 50’s into work. Improving Workplace Conditions to Support COVID-19 Recovery We have successfully supported all our workforce who suffered from COVID-19. In reaction to physical and mental impacts, we introduced “Work Ways”, enhancing our previous flexible working initiative, empowering our people to balance work-life and enabling COVID-19 sufferers to return to work. This is also available to those returning from maternity and sabbaticals. This support, alongside wellbeing sessions, will be available to all involved in this framework. We introduced a booking system to ensure social distancing and desk booking. Where appropriate, we offer flexible hours and locations. The expansion of our secure infrastructure ensures services will not be negatively impacted where remote working is applicable. Currently, over 80% of our workforce works from home, showing the integrity of our infrastructure.

  Tackling economic inequality

  For every G-Cloud opportunity we deliver, depending on time and suitability, we will leverage our 18-Month, level 4 Digital Skills Programme Academy. This is our unique solution to Tackling Economic Inequality and creating employment and training opportunities. Modules are customised with buyers and are bespoke to project needs. The benefits include cost-effective resources and a pool of trained project staff. We target applicants from underrepresented groups who would not usually access careers within digital technology, such as ex-offenders, women returners, those without a degree or from low socio-economic backgrounds. It addresses the barriers to accessing roles and training within the industry, contributes to social mobility, and encourages participation from under-represented groups promoting equal opportunity. The methodology is blended learning, combining online virtual sessions and on-job experiences, coaching and mentoring. Mastek has launched a women return to work campaign, ReShine; the focus; on supporting an easy transition into the second innings of careers. We have developed breaking barriers – both these initiatives support women in technology. We work with The Ability People to address barriers for those with disabilities entering and remaining within the workforce, and work with Auticon and Employ Autism providing work placements and work experience for those who are neurodiverse. We are disability confident employers. In addition for our GCloud assignments we: • Are signatories of the Armed Services Covenant, we will support veteran’s career events and work placements. • Are STEM ambassadors and support schools with reaching their Gatsby Targets – through careers fairs, assembly talks and work experience. • engage with colleges, universities and community groups providing support to access jobs within the sector – including mentoring and paid work experience. • provide level 7 Apprenticeships/Graduate programmes, delivering project capabilities. We ensure schemes exceed 5% of the workforce our 5% Club commitment.

  Equal opportunity

  Mastek will leverage our global equal opportunities initiatives to support the delivery of our GCloud services. We are an equal opportunities employer, positively targeting diversity and inequality in employment, skills and pay as core to our growth plan. We have: Integrated our Social Value and CSR policies with diversity and equal opportunities as a central tenant; benchmarked by external experts. We have a DEI council with global targets, actively addressing inequality, measuring progress, reporting at board level. We have inclusive and accessible recruitment; have expanded recruitment channels providing parity of opportunities for disadvantaged, BAME, LGBTQ, Women in Tech, Code First Girls, and disabilities. We ensure staff are disability aware by running workshops with The Disability People to raise awareness and create an inclusive environment. We monitor the diversity spread of job applicants across roles by introducing a recruitment monitoring control form and database. Our pay structure framework ensures fairness/lawfulness, addressing the gender pay gap. We benchmarked pay and rewards against the market, consulting with Willis Tower Watson. We challenge the issues perpetuating the imbalance of women in Tech. We are STEM ambassadors, have an Internal Leadership Development Programme for Women, promote International Women's Day with a month of roundtable events, and have assessed job advertisements to make them more attractive to women (flexible working, compressed hours, what works for them with family commitments). Women panellists are used in our promotion interviews. We conduct quarterly audits of our GCloud Supply Chain to minimise the likelihood of inequality occurring in our partner’s businesses and use Alturna to carry out annual supply chain audits. Mastek has published its modern slavery statement and designed mandatory training for all staff and suppliers.

  Wellbeing

  Mastek knows the impact of poor mental and physical health on society, the economy, and internally. We support our staff's physical, emotional and mental health and work to create a positive and supportive workplace culture and cascade our commitments to influence our supply chain partners in our GCloud engagements. Our approach is aligned/benchmarked against the Mental Health at Work six standards of commitment and Mind’s Thriving at Work recommendations. For each project within the G-Cloud framework, we will: • Design and communicate our Physical and Mental Health at Work action plan to all involved with each GCloud project, including engagement with wider stakeholders • Prioritise well-being/assess risks of work-related stress in our GCloud engagements (recent WFH surveys/juggling work/parenting). With Silver Oak Health, we offer Employee Well-being/Assistance programme options, including 24/7 access to a dedicated helpline/online/face-to-face counselling • Ensure inclusive and accessible recruitment practices, development practices and retention-focused activities for our GCloud assignments • Ensure our GCloud delivery partners can demonstrate commitment to the policy outcome and have signed the Mental Health at Work Commitment. We will monitor and report on progress. • Create a GCloud related programme of events to raise awareness of wellbeing and mental health issues – such as male cancers and Movember – fundraising and educating all involved in the project. These events will be timetabled and communicated through a web portal, and all encouraged to take part • Offer one fully paid volunteering day annually per employee deployed on GCloud assignments to support local charities – these can be built into mental health awareness or fundraising. • We will provide training for mental health first aiders across the scope of GCloud projects and host time to talk events and webinars (open to the entire ecosystem) on health and wellbeing.

Pricing

• Price: £350 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@mastek.com. Tell them what format you need. It will help if you say what assistive technology you use.