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Blackthorn GRC Limited

Blackthorn Training

The Application Training Course can be delivered to a maximum of 10 users per Trainer. This may take place at either the Blackthorn Head Office or within the customer’s organisation. The training is classroom-based and is facilitated by trainers who are subject matter experts using our software.

Features

  • Classroom based training – full use of facilitated learning
  • Highly-skilled and experienced trainers
  • Hybrid-based training
  • Remote training

Benefits

  • Interactive Guides and Learning Aids
  • Post-Classroom Support
  • Blended training - best of both worlds

Pricing

£59.50 to £5,600 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@blackthorn.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 0 3 4 2 9 5 4 4 0 2 7 0 9 3

Contact

Blackthorn GRC Limited Ian Hardman
Telephone: 02081237989
Email: g-cloud@blackthorn.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
He Application Training Course can be delivered to a maximum of 10 users. This may take place at either the Blackthorn Head Office or within the customer’s organisation. The training is classroom-based and is facilitated by trainers who are subject matter experts using our software.
Training is tied to specific services
Yes
Services the training service works with
  • Blackthorn - Online Questionnaires, Forms and Surveys
  • Blackthorn - Staff Skills & Competencies Survey
  • Blackthorn - Staff Employment Screening & Vetting
  • Blackthorn - Investigation Case Management
  • Blackthorn - Health & Safety Assessment
  • Blackthorn - (Security) Incident Response Management
  • Blackthorn - Law Enforcement Case Management
  • Blackthorn - FOI (Freedom of Information) Case Management
  • Blackthorn - Enterprise Fraud Management
  • Blackthorn - Audit Case Management

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support requests made by email or online are acknowledged within 30 minutes. Our acknowledgement will include a preliminary 'severity classification' based on impact to your operations: P1 (major business impact) through P4 (no discernible business impact). Initial (detailed) investigation response times and full resolution response times are tiered, based on impact (P1 to P4). Please see Service Description for more information. Support is administer 9 / 5 or 24 / 7 depending on support package purchased. If on 24 / 7 support, the above response times will be available at weekends.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
After training support is supplied through your support contract of Blackthorn CMS

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
05/03/2020
What the ISO/IEC 27001 doesn’t cover
Our ISO 27001 certification extends to all areas of the business; there are no exclusion.
It covers software engineering, product development and support, cloud service design, and cloud service execution and delivery. Additionally, all related business operations and services such as sales, marketing, finance, HR and IT service management and customer service management.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Hosting provider certified to ISO27001/17,18 , ISO 9001

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

All our hosting options are hosted on Carbon Net Zero infrastructure. We are presently engaging with suppliers and third parties to ensure all parts of the contract are Net Zero or Carbon Negative

Covid-19 recovery

Our workspace is in an innovation area where we work closely with other small businesses, sharing ideas and supporting each other, to enable growth within the Croydon area. During Covid, our business was barely affected (as most of our activities can be immediately swapped to virtual). Where there were specific security concerns, these were managed individually. This resulted in increased business activity during the period rather than less and successful implementations. Coming out of Covid, we have introduced further longer-term measures such as greater opportunity to work from home. This reduces our Carbon footprint. However, we continue to maintain concern for staff wellbeing and are constantly reviewing on an individual basis.

Tackling economic inequality

We offer our staff the ability to volunteer for local charities with the company providing half of the normal salary. We also encourage staff to carry out fundraising activities which we sponsor. Our workspace is situated within a small business enterprise zone. We actively aid fellow organisations within our workspace, to help them grow alongside us. We chose this area as we believed it was in a location that required elevation and an area in which we believed we could make a difference. The workspace is closely paired with Sussex University, but we are also looking at links with the London Business School, to provide opportunity within the area. We offer all staff an individual training programme, to meet their and the company's needs. Similarly, we regularly assist our clients, to improve their knowledge, skills and expertise. When engaging with potential suppliers, we look for a number of factors, including what benefit our custom will aid the supplier and the impact of such to the local community, the wider community and the environment. However, our suppliers must be resilient, as we are with our clients. We believe suppliers should be paid immediately and fairly. Our ethos is a fair price for a fair job which can be seen on our website. We would hope that our future clients adopt that ethos as well.

Equal opportunity

We have users within our user group who are hard of sight. We work hard to ensure no matter their abilities, no user is disadvantaged. We are a member of Living Wage Foundation and actively ask our suppliers to conform to the standard. We are a fairly small team, but we do assess our cultural divergence within our organisation and actively promote new candidates from minority groups. Similarly, we would ask our suppliers and future clients to adopt a similar ethos.

Wellbeing

We carry out annual health and safety reviews of our staff and regularly enquire about suppliers and clients wellbeing during our day-to-day business dealings, without being intrusive or interrupting business activities. Within our workspace community (Sussex Innovation), there is the offer of digital wellbeing care, a confidential service that our staff can access online. We believe it is not just a system we are delivering, but a long-term relationship and therefore we have a vested interest in ensuring the wellbeing of our clients, suppliers and staff.

Pricing

Price
£59.50 to £5,600 a user
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@blackthorn.com. Tell them what format you need. It will help if you say what assistive technology you use.