OnGen Ltd

OnEfficiency - identify energy efficiency measures to improve EPC rating copy

OnEfficiency is an asset management platform used to plan energy performance improvements in commercial and public sector property portfolios.

OnEfficiency is the one software platform which allows you to manage energy performance and MEES compliance across large and diverse property portfolios.

Features

• Managing energy data across large and diverse portfolios
• Planning energy improvement strategies
• Engaging stakeholders in building improvement opportunities
• Full listing of energy efficiency improvement measures
• Impact on EPC rating

Benefits

• efficient assessment of muiltiple energy effciency options
• return on investment calculations
• Dashboard to prioritise asset improvements and retrofit strategies

£295 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.trigg@ongen.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

803672150632199

Contact

Christopher Trigg
07884182058
chris.trigg@ongen.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: OnGen Expert
• Cloud deployment model: Public cloud
• Service constraints: None known
• System requirements: Any web browser, ideally chrome (IE v.9 or later)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Support available through Microsoft Teams
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Email support provided; dedicated account manager; telephone support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A dedicated instance is created for the user or it can be accessed through the Managed Service.; ; Onsite and off site training can be supplied (via a webinar).
• Service documentation: No
• End-of-contract data extraction: Users can request that data added to the platform is exported as a .csv file
• End-of-contract process: The cost of the licence includes the created of a dedicated URL, database and training.; The Managed Service is an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Huge contingency built into Amazon Web Services cloud.; We can vertically scale the service to meet demand and we; can also provide dedicated instances to specific customers.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Arbnco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Via .csv or via the inbuilt reporting features
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • .iml
  • .xml
  • .inp

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Servers is hosted with Amazon Web Services and SLAs; are consistent with their uptime. Releases are scheduled; and notified 24 hours in advance
• Approach to resilience: In line with AWS. Data is backed up every 5 minutes and; stored for 2 weeks.
• Outage reporting: Email alerts Twitter alerts Website

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We do not expose management interfaces or support channels to the public internet. Elevated permissions are granted only where there is a job; requirement to do so.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Data is encrypted in transit using SSl and HTTPs, passwords encrypted at rest. Access to the data is limited to master credentials for AWS.
• Information security policies and processes: 2 developers have access to data in UAT and report to the Senior Developer. The Senior developer reports directly to the CTO and CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change is captured in a ticketing system. Change is grouped into sprints with planned releases. We perform full regression testing before live releases. The security impact of any change is assessed at design and implementation time.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Operating system patches and service packs are deployed as they become available. The frameworks used to develop the software are updated and the relevant patterns used to protect against common vulnerabilities. We source threat information for OWASP; https://www.owasp.org/index.php/About_The_Open_Web_Application_Security_Project; Edit; (/suppliers/frameworks/g-cloud-10/submissions/cloudsoftware/87007/edit/
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We monitor and log traffic in AWS. We can rapidly change firewalls and access controls on the component parts of the software to mitigate compromise. We respond to incidents as our highest priority.
• Incident management type: Undisclosed
• Incident management approach: Users can report incidents through the web site, API, twitter and email. We aim to restore normal service as fast as possible and communicate with our users through all unaffected channels.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Helping energy users to reduce energy consumption and therefore greenhouse gas emissions.

Pricing

• Price: £295 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.trigg@ongen.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.