SECURE NEXUS LTD

XDR (Extended Detection)

XDR (Extended Detection and Response) offers a unified cybersecurity solution, consolidating threat detection, investigation, and response across multiple security layers. It integrates data from diverse sources, employs advanced analytics, and facilitates rapid threat mitigation. XDR enhances overall security posture, defending against evolving cyber threats effectively.

Features

• Comprehensive threat detection
• Rapid response
• Enhanced visibility
• Simplified security operations
• Improved efficiency
• Scalability
• Reduced risk

Benefits

• Data integration
• Advanced analytics
• Real-time monitoring
• Incident investigation
• Automated response
• Customizable dashboards and reports
• Integration with existing security tools

£1,000 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsetchfield@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

803793215786904

Contact

Raymond Setchfield
07973573734
rsetchfield@securenexus.co.uk

Planning

• Planning service: Yes
• How the planning service works: When it comes to implementing cloud hosting or software services, I assist buyers by offering tailored guidance and support throughout the planning process. Firstly, I conduct an in-depth assessment of the buyer's current infrastructure, security posture, and business objectives. This helps me understand their unique requirements and challenges.; ; Next, I work closely with the buyer to develop a comprehensive implementation plan. This involves identifying suitable XDR solutions that align with their specific needs, budget, and existing technology stack. I provide insights into different deployment options, whether it's on-premises, cloud-based, or hybrid solutions, considering factors like scalability, performance, and regulatory compliance.; ; Throughout the planning phase, I emphasise the importance of security and data protection, highlighting how XDR can enhance threat detection and response capabilities in the cloud environment. I also address any concerns or questions the buyer may have regarding integration with existing systems, user training, and ongoing support.; ; Once the implementation plan is finalised, I assist with project management and coordination to ensure a smooth deployment process. This includes liaising with vendors, overseeing testing and validation procedures, and facilitating knowledge transfer sessions for the buyer's IT team.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: In facilitating cloud migration or transitions between cloud services, I provide comprehensive support to buyers to ensure a seamless and efficient process. Initially, I collaborate closely with the buyer to assess their current infrastructure, applications, and data environment. This assessment helps me understand their specific requirements, objectives, and potential challenges.; ; Next, I offer tailored guidance on selecting the most suitable XDR solutions for their cloud environment, considering factors such as compatibility, scalability, and security. I assist in developing a detailed migration plan that outlines key milestones, timelines, and resource requirements.; ; Throughout the migration process, I provide ongoing support and assistance, coordinating with cloud service providers and vendors to address any technical issues or roadblocks that may arise. I also offer guidance on data migration strategies, ensuring the secure transfer of sensitive information to the cloud environment.; ; Additionally, I emphasise the importance of security and compliance throughout the migration process, highlighting how XDR can enhance threat detection and response capabilities in the cloud. I work closely with the buyer's IT team to ensure that security measures are implemented effectively and that data integrity is maintained throughout the transition.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In assisting buyers with quality assurance and performance testing for XDR implementation, I provide a structured approach to ensure optimal functionality and reliability. Initially, I collaborate closely with the buyer to understand their specific requirements, objectives, and performance metrics.; ; Next, I facilitate comprehensive testing procedures, including functional testing to verify that all XDR features and capabilities are working as intended, and performance testing to assess system responsiveness, scalability, and resource utilisation under various conditions.; ; Throughout the testing phase, I offer guidance on test case development, execution, and results analysis, ensuring that any issues or inconsistencies are identified and addressed promptly. I also provide recommendations for optimising performance and enhancing system efficiency based on testing outcomes.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Certified Ethical Hacker v11
  • CISSP

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: In supporting cloud hosting or software services with XDR, I offer a multifaceted approach tailored to the unique needs of buyers. Initially, I collaborate closely with clients to understand their infrastructure, security requirements, and business objectives.; ; Next, I assist in selecting the most suitable XDR solution for their cloud environment, considering factors such as scalability, compatibility, and regulatory compliance. I provide guidance on deployment options, whether it's on-premises, cloud-based, or hybrid solutions, ensuring seamless integration with existing systems.; ; Throughout the implementation process, I offer comprehensive support, including project management, vendor coordination, and technical assistance. I ensure a smooth deployment by overseeing testing, validation, and training sessions for the client's IT team.; ; Post-implementation, I continue to support clients by providing ongoing maintenance, monitoring, and optimisation of the XDR solution. This includes proactive threat detection, incident response, and performance tuning to ensure optimal security and operational efficiency.

Service scope

• Service constraints: While XDR offers comprehensive cybersecurity solutions, buyers should be aware of potential constraints. Integration complexities may arise with legacy systems or incompatible platforms. Additionally, XDR effectiveness relies on accurate data collection and analysis, necessitating proper configuration and maintenance. Some features may require additional licensing or incur extra costs. Moreover, XDR's performance can be influenced by network latency and data volume, impacting real-time threat detection. Buyers should assess their infrastructure readiness and allocate resources for ongoing monitoring and optimisation to maximise XDR benefits.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time to questions depends on Service Level Agreement (SLA) agreements and the ticket's priority. We prioritise swift responses based on the urgency and criticality defined in SLAs, ensuring timely resolution of inquiries. The specific SLA terms and ticket priorities guide our commitment to providing efficient and effective support to address questions promptly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our Support Level Agreements (SLAs) are designed to deliver timely and effective assistance. Users benefit from dedicated cloud engineers available to answer calls and address inquiries. Our SLA categorises issues into four priority levels, each with a corresponding response time commitment. Priority 1 (P1) urgent issues receive a rapid response within 30 minutes, ensuring critical problems are swiftly addressed. High-priority (P2) concerns are attended to within 2 hours, maintaining a prompt response for significant issues. Medium (P3) priority issues receive attention within 4 hours, and low-priority (P4) matters are addressed within 8 hours. These SLAs aim to provide a structured and responsive support framework, allowing users to receive assistance tailored to the urgency and criticality of their specific needs.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Fortinet

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BRITISH ASSESSMENT BUREAU LTD
• ISO/IEC 27001 accreditation date: 01/05/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Fortinet Certified Fundamentals in Cybersecurity
  • Fortinet Network Security Professional

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Tackling economic inequality within the secure nexus framework involves strategic procurement practices aimed at promoting fair wages, supporting local businesses, and fostering job opportunities for marginalized communities. By prioritizing contracts with suppliers who demonstrate commitment to equitable employment practices and investing in initiatives that uplift disadvantaged groups, the secure nexus approach not only enhances economic stability but also cultivates a more inclusive and resilient society.

Pricing

• Price: £1,000 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsetchfield@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.