PublicSonar (CrowdSense B.V.)

PublicSonar

Real time monitoring of the open internet by instantly gathering, processing and analysing publicly available data. It supports management and detection (early warning) of critical incidents, events, Public Order & Safety and crime prevention. All relevant social media platforms and other sources are supported. PublicSonar is very user friendly

Features

• Create extensive searches in a user friendly manner in seconds
• Direct search results and realtime data collection
• Unlimited number of searches simultaneously querying multiple open sources
• NLP search engine, reduces noise, simplifies analytics
• Repository with prebuild (adjustable) searches & accounts on relevant topics
• Overviews of messages, posts, pictures, video and locations (map view)
• AI insights: Word suggestions, summarisations, entityrecognition, (Sub)sentiment & emotion detection
• Real-time Dashboards, (Scheduled) reports & realtime alerts
• Analyse text, pictures & videos for a complete situational picture
• Built-in compliance controls

Benefits

• Continuous insights as events progress: early warnings and situational awareness
• From big data to actionable information to support decision making
• Easily fulfill the continuously changing and evolving information need
• Easily create searches with an expandable domain specific repository
• Relevant (compliant) sources and type of connections
• Complex algorithms resulting in completeness of data without data overload
• NLP and advanced filtering to reduces false positives
• Complex analytics made easy without needing Boolean querying
• Continuous innovation in partnership with clients
• In-tool collaboration features facilitates enhanced team efficiency

£16,000 to £43,000 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@publicsonar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

804062673287347

Contact

Jacques Zimmerman
+31624111097
sales@publicsonar.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No
• System requirements:
  • Internet connection must be present
  • Supported browser must be installed

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 30 minutes, during office hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through the PublicSonar Platform
• Web chat accessibility testing: N/a
• Onsite support: Onsite support
• Support levels: In tool support (ZenDesk) 24/7.; Mail and phone support during office hours.; P1 support: 24/7 (in case of unavailability of the service); ; Support levels are included in the contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: PublicSonar provides onsite training, online training through webinars and documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • MS Word
  • MS Excel
• End-of-contract data extraction: Information can be retrieved at any moment via an API or via csv export depending on the type of data which needs to be extracted.
• End-of-contract process: At the end of the contract user access is revoked. Unless the contract is renewed.; Data and searches can be exported with standard functionalities. This is all included in the price.; Client data will be deleted at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Application has been designed using responsive design methodology. This means that the application offers the same functionality on both mobile and desktop, but will change to an alternative interface to be mobile friendly if used on a mobile device.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: PublicSonar is offering a web interface through which the users can create new searches, review collected messages, images, video's, locations and analyse the data.; The searches can be created without any programming knowledge in a user friendly way. AI is used to help users, automate tasks, prevent mistakes and optimise results.
• Accessibility standards: None or don’t know
• Description of accessibility: While CrowdSense do not have its PublicSonar application specifically tested for accessibility standards, a special focus is always put on the simplicity of the interface.
• Accessibility testing: We haven't performed any specific testing with users of assistive technology. Modifications of the interface could be implemented based on customer’s request.
• API: Yes
• What users can and can't do using the API: Interface relies on REST API methodology.; API allows users to collect the messages and insights related to their monitors (information collections) by search, sources or cases.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: User can set up new searches and filters.; Users can add sources to their environment. They can include these new sources in searches they perform and filter and use the information. Sources can be rss-feeds, social media platforms, websites, forums, et cetera.; Users can create dashboards and reports, they can add multiple cases.; Users can create and add building blocks. They can can add words to ignore, et cetera.

Scaling

• Independence of resources: Application is built on a microservice architecture and is relying on auto-scaling capability to guarantee a satisfactory user experience.

Analytics

• Service usage metrics: Yes
• Metrics types: Such metrics are not available in a dashboard but specific needs can be reviewed
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: According to ISO 27001 standards
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: PublicSonar allows user to export messages collected in their monitors.; The feature is accessible in the service/user interface
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • Word
  • PDF
  • JPEG
  • MP4
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • RSS
  • Text

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Guaranteed availability is 99.8%.; Refunds are SLA / contract specific
• Approach to resilience: PublicSonar application is based on micro-service architecture and high-availability services. It relies on the deployment of several instances of any critical services in different geographical area.
• Outage reporting: Outage are announced in PublicSonar application via a system of banner.; Severe outage are also communicated via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: SSO supported
• Access restrictions in management interfaces and support channels: VPN is managed by our cloud provider. VPN access can only be requested by our DevOps team.; Access rights to VPN are reviewed every quarter and approved by the technical lead.; ; Username/Password are managed by the development lead.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI Group)
• ISO/IEC 27001 accreditation date: 23/02/2022
• What the ISO/IEC 27001 doesn’t cover: Everything needed is covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security refers to the technology, practices and processes used by organisations to keep the information they hold secure. While it is impossible to protect data without strong information security, it is nonetheless a distinct discipline for which the most important provision is the International Standard ISO 27001. Both the PublicSonar service and any subsidiary service provider that we use are certified compliant with this Standard, and we exceed the standard in relevant areas.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: PublicSonar relies on an internal software development lifecycle (SDLC) based on SCRUM methodology. Any changes are discussed in a team session to evaluate the impact. Then the company uses a software called Jira to track component impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: PublicSonar is hosted in the cloud. Patching of different components is managed by our supplier
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify potential compromises through various channels, including:; • Security news in which security leaks are made known.; • Notifications via Responsible Disclosure; • Internal security checks, both manually and by means of software; • Penetration tests; ; The steps we go through with a potential compromise:; 1. Activate incident response team; 2. Identification incident; 3. Limiting damage; 4. Determine cause; 5. Impact analysis; 6. Classification incident; 7. Scaling incident response team; 8. Drafting incident reports; 9. Client communication; 10. Data supplier notification; 11. Recover; 12. Evaluation and follow-up actions; ; The reaction time depends on specific contract / SLA.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow the standard that is part of the ISO27001 Standards. We have procedures and policies in place. These are in line with GDPR legislation and the Data Protection Act 2018.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We have a number of measures to contribute in the fight against climate change:; - work from home policy to limit commute; - limit business travel as much as possible; - compensate carbon footprint for unavoidable travel; - paperless
• Equal opportunity:

  Equal opportunity

  We provide budgets for education and personal development of staff.; People are rewarded for their role and output; Employees are coached to grow to their desired role.
• Wellbeing:

  Wellbeing

  We offer support to make working from home as healthy as possible. Not only with equipement, but also providing flexibility to maintain a healthy work - private balance.

Pricing

• Price: £16,000 to £43,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial only has limitations in the amount of users/departments that can access the software. There are no limitations as far as functionality is concerned.; Included is initial set up, support of max 10 hours.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@publicsonar.com. Tell them what format you need. It will help if you say what assistive technology you use.