OSTRATTO LTD

Zoho One

Zoho One gives you a comprehensive and customisable platform to break down silos between departments and boost performance across your organisation.

Manage Sales, Marketing, Support, HR, Finance, operations using just one suite of applications using Zoho One.

Features

• integrated and customisable system to work; define and improve processes
• Fully customisable Sales process and Workflow automation
• Real-time performance dashboards & Automated report generation
• out-of-the-box AI, business intelligence, unified communication tools
• Inter-team Communication, Real-time notifications
• Marketing, Email Campaign Management, Social media interaction management
• invoices and estimate creations, Inventory handling, tracking income and expenses
• Help desk, ticket tracking, sentiment analysis & Project Management
• Powerful analytics powered by AI and Website tracking functionality
• GDPR Compliant; Telephony, email & 3rd party integrations

Benefits

• Access from multiple devices, integrate core business applications
• Integrates smoothly with Telephony & SMS services
• Unified communication portal, customised views, mobile device accessibility
• Seamless flow of data to finance, marketing, 3rd party applications
• Track, hire / recruit applicants, Electronically sign documents, onboard virtually
• Email marketing, campaign management and track ROI
• Real time reporting and data insights
• Automation of routine tasks, deliver superior customer experience
• Flexible pricing and improve sales
• Efficient and effective Forecasting and planning tools

£37.00 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ostratto.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

804111432214627

Contact

Ostratto
+441173134375
sales@ostratto.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Zoho CRM Plus, Zoho CRM, Zoho Mail, Zoho Desk, Zoho Finance suite, Zoho Books, Zoho Projects, Zoho Analytics, Zoho Campaigns, applications available on the Zoho Marketplace ( Xero, Mailchimp, Hubspot, Zapier, RingCentral, Google, Microsoft, etc.) , third-party applications that have an API (Application Programming Interface) integration.
• Cloud deployment model: Public cloud
• Service constraints: Any planned maintenance activities will be announce beforehand and will be performed during non-business hours and weekends without affecting major functionalities.; ; Operating System - Windows / Linux / Mac OS X; ; Web Browsers - Safari 13 and above, Google Chrome 73 and above, Mozilla Firefox 69 and above, Edge 79 and above, Opera 60 and above; ; Other requirements - Enable JavaScript, Enable Cookies, Install Flash plug-in; ; It is necessary to use browsers, APIs, and Plugins that support TLS v1.2.; ; IOS: Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.; ; Android:Android 5 and above
• System requirements:
  • Windows / Linux / Mac OS X
  • Safari 13 and above
  • Edge 79 and above
  • Google Chrome 73 and above
  • Mozilla Firefox 69 and above
  • Opera 60 and above
  • Enable JavaScript & cookies
  • Install Flash Plug-in
  • Necessary to use APIs, and Plugins that support TLS v1.2.
  • We also support those browsers which use ES6.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekend and other out of hours cover is available on request at extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/a
• Onsite support: Yes, at extra cost
• Support levels: Levels of Support Provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our deployment process starts with a series of design workshops to capture processes targeted at facilitating and/or automating. Based on the requirements shared during these sessions, we will work on the overview of the system.; ; This will enable us to understand the current processes and help our customers envision the future system of how various components interact in multiple ways within the system and how they interact with external elements.; ; Based on the process workshops and requirements shared, we would work on the Implementation plan. Once the plan is signed off the implementation begins.; ; Once the implementation reaches the final stages, we start with demos, training of users (admins and standard users). Post implementation (go-live) we offer online / onsite training as required for an additional fee.; ; Post this, our customers can make use of the support plan available. If not part of the support plan, customers can still reach out to us through emails and calls for support which will be chargeable depending on the requirement. Documentation is made available on request.; ; We use different training methods for onboarding bespoke to client needs. We provide required training on the specific modules purchased, to enable both users and System Administrators.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Csv
  • .xls, .xlsx
  • .doc, .docx
  • .ppt, .pptx
  • Will meet required specification as far as possible
• End-of-contract data extraction: You can do a full back up of the system. All the data will be delivered in the form of multiple .CSV files that can be downloaded using the link that will be made available within 24 hours of request.; ; The downloaded files are available in .zip format. The number of files depend on the data on the system.; ; Users can opt to export the data onto excel sheets, .csv files and upload the data into their system of choice.; ; We will agree the end of the contract process as part of the onboarding process for ease of understanding. Other data formats can be agreed by request and we provide full instructions on how to download the data.; ; Also, Zoho reserves the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days. In the event of such termination, all data associated with such user account will be deleted. Prior notice of such termination will be communicated and the option to back-up your data will be available. Each Service will be considered an independent and separate service for calculating the period of inactivity.
• End-of-contract process: At the end of the contract, if the customer chooses to continue using the system, they can renew the licenses on a periodic basis. This will ensure all customisations done on top of the system specific for the customer continues to exist without any modification.; ; If the customer would prefer not to continue using the system/shutdown, a full download of data existing on the system can be done by one of the users of the system (usually admin / super admin). A2Z Cloud will help the customer with the documentation on data back if requested.; ; Post the termination of contract, the customer has the right to erasure of data as Zoho is GDPR compliant. So the users can request to delete data permanently through email and Zoho will comply with the request.; ; The price of the contract includes the license fees.; ; Additional fees will be charged for the implementation process which involves but is not limited to requirements gathering, proposal solution documents, implementation of the proposal, handover and support.; ; The contract also does not include training, data migration and anything not mentioned above.; ; The Rate Card offers more information on our implementation costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Close to 90% parity of the browser based application is available on the mobile services.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Zoho offers extensive customisability using API s such as Rest APIs, Notification APIs to enable communication between third party applications, notify users of status updates to the applications and so on.; More information specific to each application is available online. For eg.; Zoho CRM - https://www.zoho.com/crm/developer/docs/api/; Zoho Desk - https://desk.zoho.com/DeskAPIDocument
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Freely available, well documented RESTful services is available.; ; Zoho One offers 45+ applications and most of them offer an API to enable integration across a wide variety of applications. Most of Zoho's applications can connected directly using the marketplace without any need for custom coding. The integration can be enabled by users who have the appropriate permissions.; ; https://www.zoho.com/crm/developer/docs/api/ - offers extensive information on the different functionalities the API supports for Zoho CRM. In the same way open documentation is available online for each application. For eg. Zoho Recruit API doc can be found at https://help.zoho.com/portal/en/kb/recruit/developer-guide/overview/articles/zoho-recruit-api; ; Users can setup the API service between required application using any of the following SDKs - Java / Python / PHP / C# / Node Js / Ruby and Android/iOS for mobile applications.; ; Users can retrieve, insert, update, search, delete, convert, attach, download - records, fields, files and photos depending upon the application you are connecting to.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Zoho One suite which is inclusive of over 45+ Zoho's applications that help with marketing, sales, support, finance, accounting and HR is entirely configurable and customisable to suit specific business needs.; ; Users can customise layouts, modules, fields, users, accessibility, functions, workflows, forms & integrations; ; Custom fields can be added and automation implemented, Integrations and Business Process Management can enhance functionality, Only; ; User with appropriate level of access can customise the system. This ensures changes are made only by authorised users.; ; The API and the marketplace extensions optimise the customisations by enabling seamless flow of data between both Zoho applications and the 3rd party applications they are connected to. This offers more context to the data on the system enabling better interactions with customers and reducing churn.; ; CRM allows you to customise parts of it to cater to the specific needs of your business, all without having to write a single line of code. This customisation affects modules, page layouts, conditional layout, the fields in each layout, and the views you can use to display the records.

Scaling

• Independence of resources: We have project mangers who asses, assign and assist developers to ensure timely service.; ; We also offer support services where tickets are raised and categorised based on their priority to offer the best user experience.; ; In line with digital resources - All customer data is segregated and protected via our SaaS framework. There is no sharing of customer data as it exists in multi-user architecture. Zoho operates in a tested environment and has proven robust contingency plans in place to ensure peak demand is covered.; ; Using the cloud, Zoho can scale horizontally meeting each customer’s performance needs.

Analytics

• Service usage metrics: Yes
• Metrics types: Zoho One is a bundle of applications that offers both Zoho Analytics and Zoho Campaigns are part of the suite of Software. When Zoho CRM, Projects and Desk are integrated with Analytics it can give in-depth insights on the performance of sales and customer service across various verticals and geographic locations.; ; When linked with Zoho Campaigns, it offers insights on how email marketing is performing for the business across various metrics.; ; Customisations powered by In-built AI, ZIA is available and the reports can be auto generated and shared with both internal and external users as required.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Zoho Corp

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: At rest: Sensitive customer data at rest is encrypted using 256-bit Advanced Encryption Standard (AES). The data that is encrypted at rest varies with the services you opt for. We own and maintain the keys using our in-house Key Management Service (KMS). We provide additional layers of security by encrypting the data encryption keys using master keys. The master keys and data encryption keys are physically separated and stored in different servers with limited access.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: This is a straight forward process and can be done by any user with appropriate access rights. You will be able to export up to 2000 records at a time in the form of .xls format for each Zoho application.; ; Data backup needs to be done individually for each service.; ; Zoho is versatile enabling users to extract data in dashboards, reports or in files. Users select how to export their data via a standard reporting suite. Custom/bespoke reports can be created to customer specification.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Between you and Zoho:; ; Zoho follows the latest TLS protocol version 1.2/1.3 and uses certificates issued by SHA 256 and ciphers (AES_CBC/AES_GCM 256 bit/128 bit keys for encryption, SHA2 for message authentication and ECDHE_RSA as the key exchange mechanism). Zoho also implements perfect forward secrecy and enforce HTTPS Strict Transport Security (HSTS) across all sites.; ; Between Zoho and third parties:; ; Zoho follows the https protocol during our communication with third parties. For transactions that involve sensitive data and use cases, Zoho use asymmetric encryption, which utilizes a system of public and private keys to encrypt and decrypt data.
• Data protection within supplier network: Other
• Other protection within supplier network: N/A

Availability and resilience

• Guaranteed availability: Zoho offers a service uptime of over 99%. There are no defined SLAs from Zoho at this point in time. The availability of the service can be checked at https://status.zoho.eu/; ; However, the last service interruption for Zoho CRM happened on July, 2019 which lasted for less than 2 minutes.; ; Application data is stored on resilient storage that is replicated across data centers. Data in the primary DC is replicated in the secondary in near real time. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimal or no loss of time. Both the centers are equipped with multiple ISPs.; ; Zoho has power back-up, temperature control systems and fire-prevention systems as physical measures to ensure business continuity. These measures help achieve resilience. In addition to the redundancy of data, we have a business continuity plan for our major operations such as support and infrastructure management.
• Approach to resilience: Application data is stored on resilient storage that is replicated across data centers. Data in the primary DC is replicated in the secondary in near real time. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimal or no loss of time. Both the centers are equipped with multiple ISPs.; ; All the components of Zoho's platform are redundant. Zoho uses a distributed grid architecture to shield the system and services from the effects of possible server failures. If there's a server failure, users can carry on as usual because their data and Zoho services will still be available to them.; Zoho additionally uses multiple switches, routers, and security gateways to ensure device-level redundancy. This prevents single-point failures in the internal network.; ; At Zoho's Data Centers, a co location provider takes responsibility of the building, cooling, power, and physical security. Access to the Data Centers is restricted to a small group of authorized personnel. Additional two-factor authentication and biometric authentication are required to enter the premises. Access logs, activity records, and camera footage are available in case an incident occurs.; ; More information is available on request.
• Outage reporting: https://status.zoho.eu/ is a publicly available URL that can be accessed on the internet which offers a real time status on the response time for all their applications.; ; The website also shows incident details on all previous outages specific to each application.; ; Zoho has a dedicated incident management team. Zoho will notify you of the incidents in the environment that apply to you, along with suitable actions that you may need to take. Zoho tracks and closes the incidents with appropriate corrective actions. Whenever applicable, Zoho will identify, collect, acquire and provide you with necessary evidence in the form of application and audit logs regarding incidents that apply to you. Furthermore, Zoho implements controls to prevent recurrence of similar situations.; ; We respond to the security or privacy incidents you report to us through incidents@zohocorp.com, with high priority. For general incidents, we will notify users through our blogs, forums, and social media. For incidents specific to an individual user or an organization, we will notify the concerned party through email (using their primary email address of the Organisation administrator registered with us).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Firewall access is monitored on a strict, regular schedule. A network engineer reviews all changes made to the firewall everyday. Additionally, these changes are reviewed every three months to update and revise the rules.; ; In-house Key Management Service (KMS) creates, stores and manages keys across all services. The master key remains in a physically separate and secure server.; ; An Access Control List (ACL) allows only selected services to access selected keys. Regular audits of these logs help monitor the process.; ; This is also a key rotation system where we change the Root Master key periodically, which ensures additional security.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: In-house Key Management Service (KMS) creates, stores and manages keys across all services:; ; Data Encryption Key(DEK): The key used to convert the data from plain text to cipher text, or the key used to encrypt the data.; ; Key Encryption Key (KEK): The key used to encrypt the DEK, and is service-specific. It provides an extra layer of security.; ; Master Key: used to encrypt the KEK. This key is stored in an isolated server for safety.; ; All types of encryption are according to the AES 256 algorithm.; ; The servers are only accessed through an isolated, restricted, monitored and logged protected network.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standard Institute
• ISO/IEC 27001 accreditation date: 22/08/2022
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001:2013 certificate specifies the requirements for establishing, implementing, maintaining, and improving information security management within an organisation. The Information Security Management System covers all products and services of Zoho Corporation.; ; The audit included all our cloud offerings (Zoho, ManageEngine and Site24x7), that is, all the application software that we operate and offer in the cloud (software-as-a-service).
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/06/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Applicable to - All Cloud services of Zoho, ManageEngine, Site24x7 and Qntrl.
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Assessment
• PCI DSS accreditation date: July 2018
• What the PCI DSS doesn’t cover: Applicable to- All the Zoho finance Plus products (ie) Zoho Books, Zoho Invoice, Zoho Inventory, Zoho Subscriptions, Zoho Expense, Zoho Checkout and Zoho Commerce
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017
  • ISO 27018
  • SOC Type 2
  • ISO 9001:2015
  • ISO/IEC 27701:2019
  • SOC 2 + HIPAA
  • SOC 1
  • ISO 22301-BCMS

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: For UK & Europe, Zoho complies by the widely recognised standards ISO 27001, ISO 22301 and ISO 9001ISO 27001.; ; For data centres in the USA, Zoho complies by SOC 1 TYPE II, SOC 2 TYPE II, HIPAA, PCI DSS & SOC 3.; ; For data in transit, Zoho uses TLS protocol version 1.2/1.3 and certificates issued by SHA 256 and ciphers (AES_CBC/AES_GCM 256 bit/128 bit keys for encryption, SHA2 for message authentication and ECDHE_RSA as the key exchange mechanism).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Zoho is ISO/IEC 27001:2013 certified. So all change management processes are done in compliance with the standards.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Dedicated periodic Network vulnerability scans and Application penetration tests are performed that actively scans for security threats using a combination of certified third-party scanning tools and in-house tools, and with automated and manual penetration testing efforts.; ; The security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that might affect the company’s infrastructure.; ; Once a vulnerability requiring remediation is identified, it is logged, prioritised according to the severity, and assigned to an owner.; ; Summary reports shared on signing an NDA.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Firewalls are used to prevent our network from unauthorised access and undesirable traffic. Firewall access is monitored with a strict, regular schedule. A network engineer reviews all changes made to the firewall everyday. Additionally, these changes are reviewed every three months to update and revise the rules.; ; Systems supporting testing and development activities are hosted in a separate network from systems supporting Zoho's production infrastructure.; ; All crucial parameters are continuously monitored using our proprietary tool and notifications are triggered in any instance of abnormal or suspicious activities in our production environment.; ; All data on www.zoho.eu resides in EU(Netherlands & Ireland).
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Comprehensively covered in ISO 27001:2013 and SOC 2 TYPE II audits, users are notified of the incidents in the production environment that is applicable to them, along with suitable actions that they may need to take.; ; Incident reported by users at incidents@zohocorp.com is responded to with high priority.; ; For general incidents, users are notified through blogs, forums, and social media. For incidents specific to an individual user or an organisation, the concerned party is notified through email (using their primary email address of the Organisation administrator registered with us).; ; Furthermore, controls are implemented to prevent recurrence of similar situations.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; ; Ostratto believes in the Reduce, Repair, Reuse, Recycle Mantra; ; All Tech devices are purchased on need basis, repaired, donated or recycled depending upon the usability of the system when they no longer are able to provide the efficiency needed to produce optimal work.; ; All suppliers are picked based on eco credibility. The office runs on energy provided by renewable energy providers. All items are procured in large quantities and dispensers are used to ensure reduced use of plastics.; ; Employees are supported to enable full recycling and eco warrior reminders are provided to ensure optimal recycling initiatives.; ; We encourage hybrid working and when working out of the office we offer subsidised public transport support and encourage car sharing initiatives.; ; Various furniture in the office is bought from local suppliers or bought second hand. And any items that are no longer suitable for the office is donated to homeless communities.

  Covid-19 recovery

  Covid-19 recovery; ; Ostratto work was and is completely on the cloud powered primarily by Zoho and other cloud based technologies. So when lockdowns were announced we were able to go completely remote because of the infrastructure in place. We used this to upskill and ramp up remote operations for our customers which in turn reduced the stress on local businesses while further reducing the number of employees our customer had to furlough. We believe while small, we did have an impact on reducing the stress on the overall system in place.

  Equal opportunity

  Equal opportunity; ; Ostratto is an equal opportunity employer with a diverse workforce. ; ; For employees with limited mobility support is provided and modified contracts are offered to enable long-term remote work.; ; Payrolls are constantly evaluated for fair working wages and salaries of our employees are updated to ensure everyone is fair fair living wage.; ; We have an anti- slavery policy in place that is adhered to. We also do not work with suppliers / vendors if we are aware of any past incidents of them being an unequal opportunity provider.; ; For undergraduates, high school graduates who have chosen not to or are unable to go to university the Apprenticeship route where they can work with us to gain real world skills needed for the field they are pursuing.; ; Progression policies are set in place to ensure promotions and progression are awarded to employees in a fair manner.

  Wellbeing

  Wellbeing; ; Ostratto encourages employees to pick up a charity / cause closer to their hearts and helps them by organising funding campaigns.; ; Physical activities, Mediation is introduced through various workshops. Employees need mental health support are provided time away from work to help recover.; ; Lumbar support chairs, special equipment / furniture is provided to hemp employees work in the right posture.

Pricing

• Price: £37.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A fully functional free trial version is available for 30 days. For longer managed evaluations these are subject to requirements and scope, please contact for details.
• Link to free trial: https://store.zoho.eu/ResellerCustomerSignUp.do?id=e4d768da9c462ba04dc8929a5386f6cc

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ostratto.com. Tell them what format you need. It will help if you say what assistive technology you use.