Quantumics.AI Cloud Data Platform
Quantumics.AI is a self-service cloud data & analytics platform that can ingest, prepare, engineer, and analyse all of your data, then share analytics at scale for deeper insights into your business. It is low-code solution that is powered by intuitive user-interface so it's quick to extract actionable value from data
Features
- Self-service cloud data platform
- Low code and user interface based platform
- One-click connect to multiple-sources (legacy, files, APIs and database)
- Prepare, Cleanse, Engineer, Govern and Report - all-in-one platform
- Support ETL, ELT, Reverse-ETL, Data-Mesh and Data-Fabric designs
- In-built AI driven data-quality, PII, and Lineage modules
- Designed for simple and complex compute heavy workloads
- Support scheduler and event based automation
- In-build Data Streaming capabilities in-bound and out-bound
- Designed for in-organisation collaboration
Benefits
- Ingest data from multiple different-sources (one-time and periodically)
- Build and Manage data engineering solutions without writing code
- Automate data value creation process with one-click features
- Automatically be notified about PII and other data-quality issues
- Free yourself from Infrastructure-Management and Software-Integration Activities
- Build Complex Reporting with Intuitive reporting framework
- Collaborate within your organisation on all data aspects
- Remain in full-control of you data through Governance
- Manage Audit and Reconciliation requirements easily through Lineage
Pricing
£120 to £10,000 a licence a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 0 4 1 6 7 3 2 4 1 4 2 4 7 7
Contact
QUANTUMICS.AI LTD
Shenbhaga Pandi
Telephone: 07828489895
Email: shen.pandi@quantumics.ai
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
-
The current version of the software is hosted on AWS cloud. Available on Amazon Web Services as a shared platform
AWS Private Cloud, Azure and Google Cloud versions available through Enterprise Plus version - System requirements
- An existing account with AWS
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Production-tier: Availability: 24x7x365 (Priority 0, P1) or 9AM-6PM, weekdays (P2, P3); Initial response time SLAs: P0: 2 Hours; P1: 4 Hours; P2&P3: 1 Business day. Enhanced-tier: Availability: 24x7x365 (P0) or 9AM-6PM, weekdays (P1-P3); Initial response time SLAs: P0: 4 Hours; P1, P2 & P3: 1 Business day. Business-tier: Availability: 9AM-6PM, weekdays; Initial response time SLAs: P0, P1, P2&P3: 1 Business day. Ticket Classification: P0/Urgent: Total loss of functionality on production workloads; P1/High: Performance significantly degraded or severely limited on production workloads; P2/Normal: Medium-to-low impact issues on production systems; P3/Low: Lower priority requests for information/features.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat is provided with Intercom. https://www.intercom.com/
- Web chat accessibility testing
- Our web chat (provided by Intercom) has been tested with users of assistive technology by Intercom. Check their documentation. https://www.intercom.com/blog/messenger-accessibility/
- Onsite support
- Yes, at extra cost
- Support levels
-
We provide three tiers of support for our customers using Quantumics.AI on AWS with committed consumption contracts: Business, Enterprise and Enterprise Plus.
All tiers provide access to our support portal (an online repository of documentation, guides, best practices, and more) and Quantumics Standard Support (limited to break/fix support for the Quantumics) for a number of named contacts. Support Service Hours are 9AM - 5PM on business days, with the exception of Production support customers who receive 24x7x365 for severity 1 and 2 issues.
The cost for each tier is as follows:
- Business: greater of $700 / month or 15% of annual committed consumption;
- Enhanced: greater of $1000 / month or 20% of annual committed consumption;
- Production: greater of $5,000 / month or 25% of annual committed consumption;
A named Engineer will be allocated to customers with a qualifying consumption commitment. Additional assistance (including onsite) can be purchased as consulting services and RSA hours at any time and will be delivered by our professional services team. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- The sign-up is a 2 minutes process if signed up from the public website. We have comprehensive user documentation (https://docs.quantumics.ai/) and we also provide online and onsite training.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Users can extract their data using application export features. The nominal AWS egress cost will be transferred to the account holder
- End-of-contract process
- At the end of the committed capacity contract either (a) a renewal may be agreed or (b) the customer's workspace remains accessible but billing reverts to the pay-as-you-go cost model paid through monthly invoices or on a payment card.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Application is accessed using Rich Graphical User Interface accessed using web browser
- Accessibility standards
- None or don’t know
- Description of accessibility
- Application is built with rich user interface components such as drag& drag, visual graphs and complex user interfaces such as complex visuals that is required to achieve data engineering through low-code basis hence does not fully satisfy accessibility standards
- Accessibility testing
- Not suitable for assistive technology
- API
- No
- Customisation available
- Yes
- Description of customisation
-
There are two levels of customisation:
a. Behavior / Feature Customisation - Data Engineering rules can be defined by the application users by writing simple data engineering code
b. Application Features Customisation - such as new connectors can be delivered through Product Customisation Services delivered as Projects (Refer SFIA Rate Card)
Scaling
- Independence of resources
- Quantumics.AI does not offer SLAs due to principal dependency on the cloud provider. Please see https://aws.amazon.com/compute/sla/
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Our customers who use Quantumics.AI on AWS have access to the AWS Account Console. Here they can:
- View historical account usage
- Download a CSV file that contains itemized usage details by cluster. You can use this CSV file to analyze usage by the project - Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Via the file download and upload methods and API methods
- Data export formats
-
- CSV
- Other
- Other data export formats
- Direct database connectors such as JDBC connection
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- API
- Direct database connection such as JDBC connection
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- Additional higher levels of data protection such as private network setups are supported on additional cost
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- Additional higher levels of data protection available on request for additional cost
Availability and resilience
- Guaranteed availability
- Quantumics does not offer SLA's due to principal dependency on the cloud provider. Please see https://aws.amazon.com/compute/sla/
- Approach to resilience
-
Our platform is built to be resilient within the region using best practice cloud-first architecture. Individual application components are stateless and will be automatically restarted on failure.
Customers storing their data in AWS S3 will have guarantees of data durability in line with the tier of that service they are using.
Databricks clusters are resilient to hardware failure and will automatically provision new nodes in the cluster and retry computations of the failed node when required. - Outage reporting
- The current service status is reported here: https://status.quantumics.ai/ for Quantumics.AI
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Using a Role-Based Access Management system.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- Less than 1 month
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- Less than 1 month
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We are in the process of achieving SOC 2 and ISO270001 standards.
- Information security policies and processes
-
Quantumics.AI is in the process of implementing a set of policies and procedures based on ISO 27001 framework. The policy and procedures documents are accessible to all employees, reviewed and updated at least annually, and communicated to all employees upon hire and periodically thereafter. The suite of security policies and procedures includes but is not limited to topics such as the examples provided below:
● Security Program Policy;
● Acceptable Use Policy;
● Sanctions Policy;
● Physical Security Policy;
● Personnel Security Policy;
● Security Incident Management Policy;
● Access Control and Authentication Policy;
● Password Policy;
● Physical Data Destruction Policy;
● Data Classification and Handling Policy;
● Vulnerability and Patch Management Policy;
● Anti-Malware Policy;
● Logging and Monitoring Policy;
● Application Development Policy;
● Cryptography Policy;
● Data Collection, Storage and Use Policy;
● Change Management Policy
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Quantumics.AI has a formal, documented Change Management Policy communicated to constituents, approved by management, and reviewed at least once per year. Changes must be authorized, tested, approved, and documented. Databricks has also implemented a secure software development lifecycle (SDLC) that is designed to ensure that security best practices are an integral part of development. The SDLC covers formal design reviews by the security team, threat modelling, automated and manual code peer review, as well as penetration testing by a leading security firm. Additionally, developers are trained in secure coding practices.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Quantumics.AI has implemented a formal, documented vulnerability management policy and program. The policy is owned by Quantumics.AI CISO, approved by management, communicated to constituents, and reviewed at least annually.
Quantumics.AI policy requires the remediation or mitigation of critical vulnerabilities within 14 days, high severity vulnerabilities within 30 days, and medium severity vulnerabilities within 60 days. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Quantumics.AI employs regular security monitoring including malware activity alerts such as uncleaned infections and suspicious activity. Quantumics.AI captures security events from various sources (AWS logs, application logs) in an open-source logging solution with configured alerting.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Quantumics.AI has implemented a formal incident response program that has been approved by management and communicated to appropriate constituents. Quantumics.AI Incident Manager is responsible and accountable for managing the incident response program. Quantumics.AI maintains a 24x7x365 staffed support process available for customers to report urgent security incidents. We monitor the security@quantumics.ai email list for security reports and this is the mechanism communicated to customers.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Equal opportunity
-
Equal opportunity
We are an equal opportunity employer.
Pricing
- Price
- £120 to £10,000 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- All features are included in the free trial for a duration typically 14 days but are extendable based on mutual consent