EnableIT Technologies Ltd

GoCampaign Mautic Marketing Suite and Mass Emailer

GoCampaign is a powerful marketing automation tool. It's designed to help you build meaningful relationships with your customers, enabling you to deliver targeted and personalised communications. You can track and analyse every interaction the customer has had with your website and create enticing landing pages and email campaigns.

Features

• Campaign building and management
• Email and landing page builder
• Form and asset creation
• In-built customisable preference centre
• Contact scoring and tracking
• Multi-channel communication
• Branded templates
• Analytics
• Dynamic content
• Real-time reporting

Benefits

• Build smarter campaigns and build them faster
• Website tracking that helps you get to know your visitors
• Personalise the experience on your website and in your emails
• Open API's give you the freedom to connect to anything
• Simply automate personalised communications across all your channels
• Generate leads and increase ROI with powerful marketing automation
• Make your account-based marketing strategy a reality
• Create beautiful, on-brand landing pages and emails
• Score leads with automated point management
• Identify customers at risk with scheduled reports

£191 to £1,140 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

804234712102003

Contact

Joseph Bushnell
01473618980
jbushnell@enable.services

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: EnableCloud is limited to web applications that list Linux among their supported platforms.
• System requirements: An active license is required for each user

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support response times:; ; Service level agreement response times are:; • Priority 1 response time: 30 minutes response, 1 hour target fix, 1 hour max fix ; • Priority 2 response time: 4 hours response, 24 hours target fix, 40 hours max fix ; • Priority 3 response time: 8 hours response, 50 hours target fix, 70 hours max fix ; • Monday to Friday 7:30 am to 18:00 pm GMT, UK-based, friendly support team.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have undergone intensive testing to alert users that a new chat has been opened and to also direct any chat visitors outside of office hours.
• Onsite support: Yes, at extra cost
• Support levels: We can scope, design, build and configure your automation software processes. Our talented in-house development team can architect a solution that works brilliantly for you. Our remote support team will even be able to give you; IT and tech set up assistance if required. Not forgetting our professional and friendly services team (including helpdesk and infrastructure engineers) who will be there for you every step of the way, full familiarisation time, training, and ongoing support. Training can be onsite or remote sessions - we're flexible. We want you to utilise your automation software capabilities, so it works to its exceptional capacity for you and all your departments.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: You will be assigned a dedicated project manager to ensure the systems is ready for go-live and contains all the required functionality. We provide both onsite and online training, as well as documentation and recordings of how to use the system. You will also be assigned a dedicated account manager who will be able to assist with any queries once the system is up and running.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word Documents
  • Video
• End-of-contract data extraction: A full system data snapshot is provided to customers at the termination of any service.
• End-of-contract process: Various terms are available which can be discussed prior to contract agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our solutions have been designed to work as mobile views and mobile clients
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: We use a fully supported and bidirectional REST API. All information can be accessed through the API apart from; ; Update their account information; List current services; Request service upgrades; View usage information
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Custom fields, as well as automations and naming conventions, can be managed by the user. Any other changes such as colours and functionality can be requested and discussed with their dedicated account manager. We have an in-house team of developers to execute these.

Scaling

• Independence of resources: Continuous monitoring of performance metrics, analysis, and provisioning.

Analytics

• Service usage metrics: Yes
• Metrics types: Data includes metrics such as emails sent, emails opened, emails clicked, content & campaigns created, campaign interaction, points changed, contacts created, contacts qualified.; This is not an exhaustive list.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Nn

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The exporting of data can be limited by users, roles, and teams. For example, a user can only export records assigned to them, or only admin users can export any data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • HTML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Create security zones using subnets, gateways and access control lists.

Availability and resilience

• Guaranteed availability: Availability and contractual obligations thereof can form part of any contractual agreement.
• Approach to resilience: Full-stack redundancy and multiple routes to the internet backbone.
• Outage reporting: Public Dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We use security groups and public key authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 11/05/2018
• What the ISO/IEC 27001 doesn’t cover: All covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001, ISO 9001, Cyber Essentials. We are also undergoing recertification for ISO 27018:2014. We have created a management system internally for Change Requests, GDPR Compliance, ISO Risk Register, ISO Audit Records, Information Asset Register, Access Logs and Consent Logs.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The company uses GoCampaign as it change request platform, any changes to any internal or external systems. The change request is made by either the customer or employee via a downloadable form which is then summited to the compliance officer who then forwards to the appropriate person. If the change is agreed then the applicant will receive an email authorising to carry out the change within a set period. All services are both internal and external are subject to the change management policy
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Both internal and external systems are continually scanned from both inside and external from secure scan points. Manual scans are carried out using the Metasploit framework carried out by the infrastructure. Snort and Open VAS network intrusion detection vulnerability & prevention servers are also deployed which provide updates real-time. All Equipment are scanned and patched automatically from a central server, updates are applied on as soon as a possible but within 4 hours. The company subscribes to industry standard NGIPS list and rule sets which update automatic both the Snort, Open VAS, and Metasploit servers.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Both the internal and external facing ports are scanned one a week and the internal network is scanned daily. Once a month the external port are per tested and the report export and any vulnerabilities rectified. As soon as a potential compromise is found it is dealt with within 4 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: The company has a pre-defined policy for all incidents as laid out in our 27001/13 policy document.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  As the novel coronavirus (COVID-19) continues to spread around the world, our uncompromising priorities at enable.services remain the success of customers, the safety of our employees, and supporting efforts that combat this outbreak the best ways we can.; ; Our commitment to quality service ; ; As a company, we are committed to providing a safe environment for our employees and ensuring business continuity, to best serve our customers and partners.; ; We are confident that the effects of the coronavirus (COVID-19) will not impact our enable.services solutions and platforms and our commitment to our global community of users is unwavering. We thank you for your continued support and trust in us.; ; We have ensured that our team members have whatever they need to work remotely as needed, and to continue doing their jobs securely. We have increased channels of internal communication, and as always, prioritise communication with you, our customers, so you can remain focused on your business priorities.; ; What we’re doing to help; ; Today, hundreds of non-profit organizations, hospitals, and universities are using our solutions to accelerate their efforts to do good things in the world. ; ; In light of the ongoing outbreak, we want to help as many teams as we can to accomplish even more. We believe in the power of our solutions to help any team work better together, and especially in a remote environment, and we want to do our part to support the efforts combatting COVID-19.; ; Guidance on remote work, with more to come; ; Helping virtual teams overcome the communication and collaboration obstacles they face on a daily basis is an essential part of our solutions. Over the years, many remote teams have chosen to use our solutions to improve their daily workflows and relationships, but working as a remote team takes time to refine.

Pricing

• Price: £191 to £1,140 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free two-week trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.