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Akkodis UK Limited

Application Development Modernisation and Transformation Service

Modis (Akkodis) has been supporting the digital agenda on a Global scale, delivering services locally. We use appropriate methodologies to support and drive changing business needs. With innovative development of cloud applications we continually support and innovate to deliver outstanding solutions in this ever changing, fast paced IT environment.

Features

  • Application Development
  • Modernisation of Service Lines
  • Digital Enhancements

Benefits

  • Strengthen digital service
  • Provides innovation
  • Solutions that fit business needs
  • Technology agnostic

Pricing

£350 to £1,850 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@modisinternational.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 0 4 8 3 8 0 3 2 1 4 4 5 7 5

Contact

Akkodis UK Limited Public Sector Team
Telephone: (+44) 207 634 0100
Email: services@modisinternational.co.uk

Planning

Planning service
Yes
How the planning service works
Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We work with your organisation to produce a tailored plan to transfer knowledge to your internal teams. We can do tis through our own or working with your internal trainers as required.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We provide access to 1st-3rd line support via dedicated service desks. This can be delivered through standard 09.00-17.30 hours or 24x7. All operators are UK based and have been vetted to varying levels.

Service scope

Service constraints
No constraints

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Depending on the priority of the ticket, our response time will vary between 1/8/24 hours excluding bank holidays. This is dependent on individual client requirements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
All software is tested for accessibility in line with our group equality and diversity global requirements. This includes additional functionality for sight/hearing impaired users for example.
Support levels
P1 - 30 mins response time, 1 hour resolution target
P2 - 30 mins response time, 4 hour resolution target
P3 - 30 mins response time, 8 hour resolution target P4 - 30 mins response time, 3 day resolution target
A Service Manager is allocated to your account with access to relevant technical skills

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
30/09/2021
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 9001:2015
  • ALP (Association of Labour Providers)
  • APSCo Outsource
  • EcoVadis
  • JOSCAR (Hellios)
  • RISQS - Rail Industry Supplier Qualification Scheme
  • SEDEX - Ethical Trading
  • UK Government Secure Facilities

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Modis is part of the Adecco Group which has set a goal of becoming a Carbon Neutral organisation by 2030 and we expect to reach this goal through concrete action outlined below:
*Decreasing our use of electricity and fossil energy;
*Decreasing the amount of CO2 emissions through the reduction of air miles flown;
*Increasing the number of environmentally friendly cars in our fleets;
*Recycling stations available in every office; and
Use of recycled products e.g. branded face coverings we have used during the pandemic are all made from recycled bottles.
We recycle whatever we can – paper, ink cartridges, mobile phones and equipment. Currently, at least 50% of our stationery is from sustainable forests. Fair-trade and organic products are provided in all our staff kitchens. We have asked our cleaning companies to use environmentally friendly and non-animal tested products. Additionally, it is our policy to ensure the following:
*Non-renewable resources will be conserved as much as possible;
*Recycled materials will be utilised wherever practicable and cost effective;
*Wastepaper will be collected separately from the main garbage and recycled;
*All toner cartridges are recycled via a charitable organisation;
*We use recycled toner cartridges; and
*Fluorescent light fittings are collected, removed and taken for recycling.
We are committed to minimising landfill and will recycle most office waste products; however certain wastes i.e. food will be disposed of using landfill. Wherever possible we will ensure that transportation and disposal of waste will complies with current safe practice.

Covid-19 recovery

Our teams remained fully operational during COVID-19, providing business continuity to our clients. We have developed and adapted business continuity plans to mitigate risk and provide practical action plans and strategies during this time for both our service delivery teams and client stakeholders. During this period, the Adecco Group continued to:
*Supported 2,000+ candidates through exclusive redeployment programs from industry to other essential services roles
*Explored and form new partnerships with organisations to form our talent community such as Student Edge
*Engaged in thought leadership dialogue with state and territory governments with a focus on reskilling and redeployment.
*Supported our colleagues and candidates with COVID-19 learning modules developed in consultation with medical advice and guidelines from the World Health Organisation (WHO) to ensure the safety of our staff and mitigate risk for our clients.
*Provided advice and best practice protocols on returning safely back to work through the creation of a practical guide for a safe return to the physical workplace, providing a comprehensive best practices checklist that can be applied across different industry sectors and operations. This is now being adopted by the World Employment Confederation.
*Supported candidates and jobseekers during COVID-19 (receiving an average of 1,000 enquiries per day to 5,000 at the peak of COVID-19), provided candidates with free job readiness training to help them re-enter the workplace with the necessary skills.
*Online assessments and video interviewing tools are already in place in some parts of our business. We increased access and available licenses to implement online tools nationwide to ensure testing and assessments continue as part of our recruitment process.

Tackling economic inequality

Further to PPN 09/16, particularly section CSF2. Workforce Skills: we acknowledge many workers have retained their employment in the past few years, the relatively low turnover in many roles has left almost an entire graduate generation struggling for meaningful work that reflects their skills and abilities. At the same time, many of the in-demand roles across all industry sectors, demand some level of new media and IT skills – something our younger generations often have greater experience of than the more established workforce.
We will help support youth unemployment in several ways:
*Opening Doors campaign, driving the social mobility agenda and ensuring a fair and open route to jobs for young people from all backgrounds. This manifests itself in our work with schools and higher-education institutions to assist with CV writing and interview techniques but has also driven a broader awareness of the advantages companies can gain from a strong apprentice or work experience programme; and
*Our Groups ‘Next Generation’ programme is a very successful alternative to the traditional graduate scheme approach many companies have taken in the past, which can leave participants with a broad base of knowledge, but little in the way of specific skills, and often no guarantee of a role at the end of it. Next Generation focuses its efforts on IT and technical services, and sources, selects, on-boards and cares for the workers, providing them with ongoing training as well as pastoral care, relieving the pressure on internal HR departments and delivering up fully-fledged recruits at the end of the programme.

Equal opportunity

As a people services, people focused organisation, our business is built on community and delivering social value across each of the communities we serve. Modis International Limited, part of The Adecco Group, drive Social Impact by activating three interrelated pillars.
*Access to Work pillar uses our strengths to support people, whose working potential is currently under-realised;
*Access to Opportunity – we empower under-served youth by bringing our work closer to schools; and
*Inclusive Futures pillar parallels our efforts internally to be an influencer in our industry, to drive diversity and inclusion for everyone.
We actively work with employability partners, government, and local, national, and global charities to support reducing unemployment, talent development, upskilling and retraining. Examples of initiatives we support locally, nationally, and globally include:
*Shelter – we are a key funder and transformational partner of Shelter’s GROW programme;
*Kickstart – we have also committed to supporting over 5,000 young people (16-24) through the Kickstart scheme;
*Creating Brighter Futures Programme – this youth empowerment programme is designed to improve pre-employability and employability readiness for young people;
*Win4Youth – we raise money for people in need through our annual sports initiative and have raised over €2 million through Win4Youth since 2010;
*ACP (Athlete Career Programme) – we have supported over 35,000 athletes from more than 185 countries in their permanent employment through this programme; and
*Partnerships – we work with both Job Centre Plus and Breaking Barriers where we offer training and support to enhance the prospects of local people.

Wellbeing

Across Adecco, we recognise the importance of wellbeing, both mental and physical. We have invested heavily in our ability to support staff, this includes providing accessible information to all, including tips and content relating to mental, physical, and emotional support can be accessed, including: 
*Links to content at websites such as Ted Talks, podcasts, food recipes that can boost moods and support mental development, tips to sleep better and longer, and a wellbeing hub with online therapy.
*Physical Tips for workouts, challenges to get active, cycle to work, gym memberships, diet and food plans, fitness challenges, and various other methods of encouragement and support to maintain a physically active lifestyle. 
*Information on how emotional support can be provided from various sources if required and dedicated telephone lines for support. 
We know it is the respect, care, and support that you receive at work that can make a big difference to a colleague’s health, happiness, and wellbeing. We encourage candidates to take charge of their own health, happiness and wellness and give them the support needed to do this. Our leadership team has also initiated an awareness and education campaign to promote the wellbeing of staff and associates across the business to ensure that they are aware of the support that is available to them should they need it. This is supported by our specially trained Mental Health First Aiders, who are distributed across Adecco for easy access to all colleagues.

Pricing

Price
£350 to £1,850 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@modisinternational.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.