Voice Technologies Ltd

SpeechLive

Philips SpeechLive is a cloud-based digital dictation, transcription and speech recognition solution which converts your speech to text.

Features

• Professional recorder
• Real-time job status
• Automatic routing
• Mobile Dictation
• Remote working supported
• Real-time speech recognition
• High level security
• File encryption
• Set priority dictations for quicker turnaround times

Benefits

• Free up assistants’ time
• Improve overall workflow of documentation
• Documents can be complete
• Multilingual capabilities
• Maximum flexibility with minimum IT investment
• Accelerate document creation
• Clear sound quality of dictations

£106.80 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martynr@voicetechnologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

805098645341279

Contact

Martyn Ross
01418475610
martynr@voicetechnologies.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Speechlive can be used as a stand-alone digital dictation solution, However, additional functionality is available such as speech recognition or outsourced transcription for users who do not have access to typing resource.
• Cloud deployment model: Public cloud
• Service constraints: No constraints. Their are technical pre-requisites. The cloud offers automatic updates. Maintenance is performed out of normal working hours to minimise disruption.
• System requirements:
  • Operating System - Windows 10 as a minimum
  • Supported Browser - Google Chrome
  • Supported Browser - Microsoft Edge
  • Mobile App - iOS/watchOS
  • Mobile App - Android

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have a standard SLA in place for all customers. Details will be provided as part of any contract award.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide first line support to end system users. This is the only level of support we provide.; ; We also provide a dedicated Technical Account Manager for all customers as well as a Project Manager to manage complex support enquiries.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All users will be provided with professional training which can be provided onsite or online via Teams or Zoom. Following a training session, we would issue users with full documentation including user guides, training videos and FAQ documents.; ; There would also be regular check in sessions with users to ensure they are fully proficient in the use of software and hardware.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We will be able to extract data from our system based on the individual needs of the customer. This will then be securely shared with the customer prior to the contract end date.; ; Historical audio and logs will be stored and deleted in accordance to Philips SPS standard data retention policy (30 days).
• End-of-contract process: If a customer does not wish to renew at the end of the contract we will only require a 30 day notice period. At the end of the contract we would provide written confirmation that their account has been closed off. No further action is required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference between the functionality of the mobile device or desktop application.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The SpeechLive Admin API offers admin features for managing the dictation workflow. It lets you add and remove users and teams and assign roles and permissions. The API also supports retrieving and updating user settings. Important: To access the Admin API endpoints, you must impersonate (using the SL-User header) an Admin or an Office Manage.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There are a number of customise options available for Office Manager accounts. These include managing the dictation workflow. It lets you add and remove users and teams and assign roles and permissions. The API also supports retrieving and updating user settings. You can create, read, update, and delete dictations and file properties. The API also supports attachments like transcripts, images, and videos, making it easy to automate the workflow.

Scaling

• Independence of resources: This is a highly scalable solution, housed in a secure Microsoft Azure data centre environment with 99% availability, enabling thousands of users from single organisations to be active on the system without any impact on system performance.

Analytics

• Service usage metrics: Yes
• Metrics types: We have an in-built real time reporting dashboard. This dashboard produces reports based on user productivity across a customised time period. The reports can be exported from the system as a CSV file.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SpeechLive licenses, Professional Services & Ongoing Support

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: The data is encrypted with AES-256 encryption. Every SpeechLive Account has their own storage container (for the dictation data) within our shared solution. Data is stored encrypted at rest in the dedicated region (EU).
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: It is not necessary to export SpeechLive data. All data is secure within the cloud system. However, some user details can be exported as a csv file if needed.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MP3
  • WAV
  • Zip
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: With Microsoft Azure and its associated security standards. Dictations are always created, sent, and stored with industry standard AES 256-bit encryption – in the web app using secure Microsoft Azure environment, in the iOS or Android app on the phone.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft Azure offers a 99.9% availability despite temporary failure in services, hardware, or datacenters—as well as fluctuation in load—using Azure Availability Zones and availability sets.
• Approach to resilience: The service provides resilience by incorporating various features and best practices. Here are some key aspects of Azure’s resilience design:; ; 1. Availability Zones - Availability Zone consists of one or more data centers equipped with independent power, cooling, and networking. These zones ensure that services remain up and running despite outages.; ; 2. Built-in Reliability Services - Azure Load Balance, Azure Cosmos DB, Azure SQL Database and App Service; ; 3.Designing Resilient Applications - Resource Isolation, Zone-Redundant Deployments and Backup Strategies.
• Outage reporting: •a public dashboard - https://speechid.b2clogin.com; • an API; •email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Each user requires a username and password. We can also support multi-factor authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IQS Standards Audits Division
• ISO/IEC 27001 accreditation date: 24/06/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security and Protection Toolkit
  • ISO 9001
  • ICO Data Protection Register
  • HSCN & SWAN Access

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information available on request along with certification copies. Evidence would exceed 200 word limit.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SpeechLive follows a well-defined change management process for handling changes within the production environment. Updates are carefully tested before being applied to the data center. These updates undergo pre-testing in an external environment to ensure compatibility. Additionally, all changes made to the live environment are internally monitored and tracked to ensure any issues are quickly identified and resolved.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SpeechLive Application testing undergoes a comprehensive evaluation process to identify, assess, mitigate, and report on security vulnerabilities related to existing and potential threats. Additionally, we regularly conduct external vulnerability scans using the Intruder.io tool. Critical patches are deployed within a 30-day timeframe
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Microsoft Azure employs sophisticated software-defined service monitoring across various levels, from individual components to network infrastructure. This monitoring provides visibility during service disruptions and helps identify their causes. Proactive assessments measure subsystem performance against established boundaries, generating alerts for operations staff when thresholds are reached.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of a security incident or breach, SpeechLive will notify the customer within 24 hours, Voice Technologies will communicating with clients too. Failures are recorded via a status website: https://status.speech.com/; Users would report any incidents to Voice Technologies who will then escalate it to SPS (SpeechLive). However, if our monitoring system detects a problem supporting partners are made aware who then reach out to end users.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Voice Technologies will ensure that recruitment, selection, training, development and promotion procedures result in no job applicant or employee receiving less favorable treatment because of a protected characteristic within the Equality Act 2010 which are race (including colour, nationality, ethnic or national origin and caste), religion or belief, disability, sex, sexual orientation, pregnancy or maternity, gender reassignment, marriage/civil partnership and age. In accordance with our overarching equal treatment ethos, we will also ensure that no-one is treated less favorably on account of their trade union membership or non-membership, or on the basis of being a part-time worker or fixed term employee. The Company’s objective is to ensure that individuals are selected, promoted, and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities. The Company’s objective is to ensure that individuals are selected, promoted, and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities.

Pricing

• Price: £106.80 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can supply a free 14 day trial of the system.
• Link to free trial: https://voicetechnologies.co.uk/products/speechlive-cloud-dictation-solution

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martynr@voicetechnologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.