ATOS IT SERVICES UK LIMITED

Atos Managed AWS Cloud (Implementation, Operations & Management)

Our Managed AWS Cloud is a fully managed portfolio offering that provides standardised, secured and compliant cloud environments and operations on AWS.
This service provides end-to-end state-of-the-art managed cloud environments for enterprises; bringing modular solutions and ability to implement them at the heart of the clients’ landscapes.

Features

• Customer landing Zone design, deployment and operations
• Cloud Security Management including Identity and Access Management
• Monitoring & observability and comprehensive alerting and reporting
• Workload migration support including cloud assessment
• Managed AWS Backup native backup for EC2 and RDS
• Compute OS & patch management for managed EC2 instances
• Managed Cloud Storage provision and management of native AWS storage
• VMware Cloud on AWS
• Disaster Recovery multi region resilience and DR in the cloud
• Managed relational database services (RDS) for AWS PaaS databases

Benefits

• Cost savings: Lower operational expenses, no infrastructure investments required.
• Scalability: Easily adjust resources to match changing demands.
• Expertise access: Tap into specialised skills and knowledge effortlessly.
• Flexibility: Adapt services to evolving business requirements.
• Enhanced security: advanced security measures provided by Atos and AWS
• Core business: Free up time for strategic priorities and innovation.
• Global reach: Access cloud services from anywhere, anytime seamlessly.
• Risk reduction: Shared responsibility model mitigates operational risks effectively.
• Rapid deployment: Speed up time-to-market with instant resource provisioning.
• Improved performance: Access to cutting-edge technologies for optimised operations.

£1,500 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

805322844818017

Contact

Louise Carr
+447733315094
opportunities@atos.net

Planning

• Planning service: Yes
• How the planning service works: Atos follows the AWS Well Architected Framework (AWS WAF) to provide best practice planning and guidance to help customers improve their cloud readiness. During planning Atos will carry out an assessment of existing infrastructure and Cloud usage, a detailed design and right sizing activity to ensure the new architecture is optimised for the customer workloads.; The WAF defines 6 key concepts to address; Operational Excellence - focusing on running and monitoring systems, and continually improving processes and procedures. ; Security - focusing on protecting information and systems. Key topics include confidentiality and integrity of data, managing user permissions, and establishing controls to detect security events.; Reliability - focusing on workloads performing their intended functions and how to recover quickly from failure to meet demands. Key topics include distributed system design, recovery planning; Performance Efficiency - focusing on structured and streamlined allocation of IT and computing resources. Key topics include selecting resource types and sizes optimised for workload requirements, monitoring performance.; Cost Optimisation - pillar focusing on avoiding unnecessary costs. Key topics include understanding spending over time and controlling fund allocation, selecting resources of the right type and quantity.; Sustainability - focuses on minimising the environmental impacts of running cloud workloads.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Amazon Web Services Cloud architecture and applications

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Atos provides full user, service and help desk management for customer workloads hosted on AWS under Atos management. This include L1-L2 service desk, triage and incident management, L3-L4 Expert DevSecOps support and escalation of incidents to the cloud provider. Atos will also execute any service requests initiated by the customer. ; Service requests are defined as a normal part of service delivery. They can usually be formalised, with a clear, standard procedure for initiation, approval, fulfilment, and management. ; Most common examples of service request: ; • user account management (For Local User creation on Server only); • user access management (granting, removing accesses ; Applicable for adhoc local access only); • software installation (Only standard software or tools); • Provisioning of cloud resources on behalf of the customer; • CRUD (Create, Read, Update, Delete) changes to deployed resources.

Service scope

• Service constraints: This service based on the provisioning and consumption of public cloud resources, therefore all support is carried out remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 (On-Call): 7 days, 24 hours (all days) 24 hours a day;; Priority 2-4: 5 days, 10 hours (Business Days) 08:00-18:00 hours.; Incident SLAs:; Priority 1 - 15 mins - 4 hours 24x7;; Priority 2 - 30 mins - 8 hours 10x5 (Mon-Fri);; Priority 3 - 4 hours - 3 Business Days 10x5 (Mon-Fri);; Priority 4 - 1 Business Day - 5 Business Days 10x5 (Mon-Fri).; Problem SLAs:; Priority/ET to find Root Cause/Resolution Target; Priority 1:<= 5 Business Days:<=1 Month; Priority 2:<= 10 BD:<=2 Months; Priority 3:<= 20 BD:<=3 Months; Priority 4:<= 20 BD:<=3 Months
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Atos requires that all customers hold an enterprise or business level support contract with AWS. ; ; Costs for support are calculated based on the volume of AWS consumption per month. ; ; All support tickets will be handled by Atos in the first instance and escalated to AWS only where resolution is not possible by Atos Cloud engineering.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PWC
• ISO/IEC 27001 accreditation date: 01/11/2023
• What the ISO/IEC 27001 doesn’t cover: Scope may be provided upon request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Blackfoot UK Ltd
• PCI DSS accreditation date: 11/12/2023
• What the PCI DSS doesn’t cover: No non-covered scope. Scope may be provided upon request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Atos is a global leader in decarbonised digital services incorporating sustainable practices into our IT services to mitigate against the impact of climate change. This is evidenced by our EcoVadis Platinum Award. We are committed to an SBTi endorsed Science Based Target and are on track to reduce all emissions by 50% between 2019-25 and achieve Net Zero by 2039. Activities to achieve this include: IT Products and Services: We place a 20% sustainability weighting during procurement and use EcoVadis to assess supplier environmental performance. We were awarded “Platinum” status by EcoVadis for the fourth year running in October 2023. Renewable Energy Sources: Since 2018, the electricity purchased for our IT equipment, lighting and some space heating in mainland Great Britain has been from 100% renewable sources. Reduce Energy Consumption: Initiatives include the adoption of remote/hybrid working for employees, leading to a 10% drop in Atos UK&I energy usage between H1 2022 and H1 2023 through the rationalisation of 15 offices. In 2020, we signed up to a group-wide car-fleet agreement to source only electric vehicles with the aim to switch our entire fleet to electric or hybrid by 2025 (70% achievement in 2022). Minimise Electronic Waste: Atos has a circular economy approach to minimise electronic waste and extend the lifespan of its IT equipment ensuring that 100% of our obsolete IT assets are collected, reused, or recycled in a responsible way. The policy approach is based on the ISO14001 certified management system. In the UK we partner with Tier1, an SME specialising in hardware recycling. We will assess each call-off contract from G-Cloud 14 and make commitments that will drive sustainability such as: • Selecting sustainable partners and hosting joint decarbonisation workshops • Delivering environmental volunteering opportunities • Delivering training/education on sustainability

  Tackling economic inequality

  Atos recognises that the IT sector faces employment and skills shortages whilst under-represented groups still face barriers to accessing jobs. According to Prospects.ac.uk (December 2023), less than 8.5% of senior leaders in UK tech are from ethnic minority groups, only 16% of IT professionals are female and less than 9% of all IT specialists have a disability. We have implemented initiatives to tackle economic inequality: Early Career Talent Activities Atos provides work experience placements and STEM outreach to schools/universities to inspire students from different backgrounds across the UK into technology careers. Our Graduate and Apprenticeship programmes are over 18 months and provide experience in project delivery, operations and technical areas. The Atos Graduate Internship and Apprenticeship Community supports members in building up a network across the organisation and provides extra-curricular opportunities. Recruitment Activities We have embedded a fully inclusive and accessible end-to-end recruitment process. Actions include: Our Recruitment professionals to complete ‘Diversity, Equality and Inclusion (DEI) training for HR and Talent Professionals’ to attract a diverse talent pool We use Textio, a writing-enhancement service, to remove gender bias from job adverts We use video and flexible/adjusted interviews to provide support if wanted by people with disabilities including neurodiversity, such as assistive technology and schedule flexibility We organise tech career events and partner with organisations such as Bright Network to target candidates from under-represented groups. Career Development Activities All Atos employees are encouraged to set an Individual Development Plan with access to in-house learning and development resources such as Atos University. We will assess each call-off contract from G-Cloud 14 and make commitments that will tackle economic inequality such as: Creating employment opportunities Collaborating with our partners such as Next Tech Girls and SmartSTEMs to deliver training schemes/programmes to address any identified skills gaps and support skills growth.

  Equal opportunity

  Atos has been recognised as a leading employer in supporting an inclusive workplace through its inclusion in the Times Top 50 Employers for Gender Equality 2023 and our Level 3 Disability Confident Leader status. We continually review and improve our DEI initiatives to ensure we advance our goal. Inclusive/accessible recruitment activities We have embedded a fully inclusive and accessible end-to-end recruitment process. To achieve this, we engaged external partners to provide training to managers/HR to ensure fair recruitment by removing barriers and attracting diverse talent. Inclusive working conditions We create an inclusive working environment where all individuals can thrive and enable Atos to retain diverse talent: Policies: Our policies ensure we support all our employees regardless of their characteristics, enabling everyone to access and pursue opportunities available in Atos. DEI Networks: Our employee-led networks are advocates for equality and change in the workplace and wider society. Business Initiatives: We have initiatives to support under-represented groups’ progress in our workplace such as talent programmes and embedding cultural events into our calendar including International Woman’s Day and Black History Month. Fair Pay Our Diversity Pay Gap Report aligned to the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017, is published annually and provides transparent reporting on our progress to create gender and ethnicity balance. Flexible Working Atos is proud to actively support remote/hybrid and flexible working to assist all employees achieve a good work life balance. Beyond this, our Flexible Working Policy outlines the support available to employees and candidates with fluctuating health conditions or care/personal responsibilities. We will assess each call-off contract from G-Cloud 14 and make commitments that will promote equal opportunity such as: Creating employment opportunities for under-represented groups by working with inclusive recruitment partners such as Bright Network Delivering training schemes and programmes for under-represented groups

  Wellbeing

  We are signatories of the Six Standards of Mental Health and invest significantly in the mental health of our employees: Prioritising mental health We provide a comprehensive Employee Assistance Programme (EAP) to all staff including an online GP service, wellbeing toolkits and a free, anonymous 24/7 helpline where employees can get counselling and advice on a wide range of topics including family, financial and legal matters. Promoting positive mental health Our senior leadership team and Mental Health First Aiders act as positive role models, endorsing initiatives like World Mental Health Week. Open culture We drive an open culture where conversations about mental health are supported. Line Managers promote employee wellbeing through monthly 1-2-1s and workload assessment. Should an employee raise a concern over their workload, their Line Manager conducts Individual Stress Risk Assessments and encourages EAP and Stronger Minds helpline use when needed. Holding regular 1-2-1s is a metric Atos Line Managers are appraised on as part of our Performance Management system, ensuring nurturing connections between our managers and employees are embedded as a culture. Increasing organisational capability We partner with third-party specialists in wellbeing and mental health, such as Genius Within, to provide training to our employees. Providing tools and support We provide annual training on subjects such as anxiety and depression, and signpost mental health tools available on our Wellbeing Hub. Tools include links to NHS Mental Health helplines, AXA PPP Wellbeing articles and a Mental Health Toolkit with 19 tips/tools breathing exercises and sleep techniques. Increasing transparency We measure wellbeing in surveys and publish action plans to address employee feedback gathered from the survey. We will assess each call-off contract from G-Cloud 14 and make commitments that will promote equal opportunity such as funding Mental Health First Aiders for the contract delivery team.

Pricing

• Price: £1,500 an instance a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.