KINSEED LIMITED

SwiftCare Platform - Clinical Information and Data Management Platform

SwiftCare is a unified cloud platform that connects patient data, clinical workflows, and operational intelligence. Its modules enable real-time data flow, device integration, resource tracking, and advanced analytics. Using AI/ML and event-driven technology, SwiftCare reduces delays, improves decision-making, and delivers measurable clinical and operational efficiency gains across healthcare settings.

Features

• Real-time clinical data capture-Instant updates across ambulance/hospital workflows.
• Live communication: real-time alerts, messaging, and workflow triggers.
• Device interoperability engine-legacy devices using FHIR, HL7, APIs.
• Unified patient record: longitudinal history across repeated clinical events.
• AI-driven insights: predictive analytics enhance triage, decisions, resource planning.
• Operational resource tracking: real-time visibility of teams, equipment, vehicles, utilisation.
• Configurable clinical workflows: build no-code pathways for evolving requirements.
• Offline-first mobile access: capture data offline, auto-sync when online.
• Enterprise-grade security: Azure-hosted, GDPR compliant, RBAC, full audit logging.
• Advanced reporting dashboards: customizable analytics with exportable KPI reports.

Benefits

• Reduce handover delays with real-time communication and shared information.
• Improve decisions with live insights and AI-driven risk evaluation.
• Streamline workflows with configurable, digitized, standardized care pathways.
• Enhance staff efficiency by eliminating manual tasks and duplicate entries.
• Increase care coordination across ambulance teams, hospitals, and community services.
• Strengthen data accuracy with automated device integration and structured records.
• Boost operational visibility by tracking teams, equipment, and resources live.
• Support safer transfers using standardised, repeatable processes across organisations
• Cut administrative burden through automated reporting and integrated analytics.
• Enable mobile working with secure, offline-first access across clinical environments.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@kinseed.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

805361410318832

Contact

Dr. Pal Bhusate
+447810816231
accounts@kinseed.com

About the service

• Service categories:
  • Application Development and Deployment
    • Application platforms
      • Model driven application platforms
        • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: SwiftCare is a cloud-based platform designed for flexible, multi-device access. Support is fully available across standard web browsers and mobile devices with internet connectivity. Offline-first functionality allows data capture in low-connectivity environments, automatically synchronising once online. There are no hardware-specific constraints; however, performance may vary with older devices or unsupported browsers. Planned maintenance is scheduled outside typical operational hours, with advance notifications provided to users. High availability and disaster recovery protocols are in place to minimise disruption. Buyers should ensure internet access for real-time features. Any custom integrations or specialised device connectivity may require additional configuration or validation.
• System requirements: Web connected device (PC, Tablet, Phone)

User support

• Email or online ticketing support: Yes
• Support response times: All support requests are acknowledged immediately for urgent matters, within 30 minutes. Non-urgent enquiries are responded to within 4 business hours on weekdays (Monday to Friday). Weekend or outside-hours responses may take up to 24 hours. All requests are tracked via our ticketing system, ensuring transparency and accountability, with updates provided throughout the resolution process to minimise disruption and support timely issue resolution.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Severity Levels and Response Times; 1 – Critical; Maximum time required to resolve: 4 hours; Examples: System completely unavailable; 2 – High; Maximum time required to resolve: 12 hours; Examples: Key components of the system are unavailable; 3 – Medium; Maximum time required to resolve: 24 hours; Examples: Non-critical components of the system are unavailable; 4 – Low; Maximum time required to resolve: 48 hours; Examples: The system is operating but requires non-standard workarounds; We also offer technical account management where required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Kinseed supports users with a structured onboarding process combining online training, user documentation, and optional onsite guidance. New users receive step-by-step manuals, interactive tutorials, and role-specific guides to navigate the platform effectively. Our team provides live webinars, video demonstrations, and workshops to accelerate adoption. Onsite training can be arranged for clinical or operational teams as required. Ongoing support is available via email, ticketing, and knowledge-base resources to ensure users can confidently access features, configure workflows, and manage data. This approach ensures a smooth transition, rapid adoption, and minimal disruption to daily operations.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Training videos
  • Presentations
• Documentation accessibility standard: WCAG 2.2 AAA
• End-of-contract data extraction: All data is exported in a secure, standardised format (XML, JSON, or another agreed format) and can be delivered to users via any standard file-transfer method. The specific export format and delivery process will be agreed with each customer to meet their operational and security requirements.
• End-of-contract process: At the end of a contract, Kinseed ensures a secure and smooth transition of all services and data. Customers can export their data in standard formats such as XML, JSON, or another agreed format, delivered via secure file transfer or API integration. All user accounts and access permissions are deactivated, and any remaining active sessions are securely closed.; ; The standard contract price includes access to the platform until contract expiry, and basic support for transition, including guidance on data export and decommissioning. Additional services, such as extended onsite support, custom data transformation, or integration with new systems, may incur extra costs. Specifically, the handover of large data volumes or complex datasets may require additional effort, and costs will be agreed with the customer based on the volume and chosen export approach.; ; This process ensures customers retain full ownership of their data and can continue operations without disruption. Kinseed’s structured end-of-contract procedures, combined with secure export and optional support, provide organisations confidence, continuity, and flexibility when transitioning or renewing services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SwiftCare is fully mobile-enabled, allowing clinicians to access patient data, capture information, and manage workflows securely on tablets and smartphones. The mobile interface is optimised for smaller screens, touch navigation, and offline use, automatically synchronising data when connectivity is restored. Desktop access provides a full-featured interface, including advanced analytics dashboards, configurable workflow management, and reporting tools. Both platforms provide consistent functionality for core clinical and operational tasks, with differences primarily in layout and display to suit device form factor and usability.
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: Yes
• What users can and can't do using the API: SwiftCare provides a secure, RESTful API that allows authorised users to integrate the platform with other systems and automate workflows. Through the API, users can set up the service by programmatically creating patient records, configuring workflow templates, and assigning resources to teams. Users can also manage accounts, permissions, and notifications for clinical and operational teams.; ; The API enables users to make changes to existing data, including updating patient information, modifying workflow stages, logging events, and integrating device data in real time. Users can extract data for reporting/analytics purposes and synchronise information with external systems such as electronic health records, hospital management systems, or occupational health platforms.; ; Limitations include the need for authenticated access using secure API keys, role-based permissions, and adherence to data validation rules. Certain high-level administrative settings, such as global system configuration or platform-wide security policies, cannot be changed via the API and must be configured through the administrative console. Additionally, some data-intensive operations, such as bulk historical data imports, may require staged execution to maintain system performance. Standard API rate limits apply to ensure stability and availability for all users.; ; Overall, SwiftCare’s API provides flexible integration and management while maintaining security, data integrity, and platform performance.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The fields, data structure, and format can be fully customised during the agreed design and development process to align with local business workflows. Customisation ensures the platform reflects organisational requirements, supports existing processes, and captures the specific information needed for operational and clinical efficiency.

Scaling

• Independence of resources: We ensure users are not affected by the demand placed on the service by other customers through the use of dedicated, independently provisioned Azure resources. Each customer environment runs on isolated instances with no shared compute, storage, or application layer. The platform automatically scales using Azure’s auto-scaling capabilities, allowing processing power, RAM, and storage to increase or decrease based on live performance monitoring. This ensures consistent performance even during periods of high demand. Azure load-balancing and resource-allocation controls further maintain stability, ensuring that activity from one user or organisation does not impact the performance or availability of another.

Analytics

• Service usage metrics: Yes
• Metrics types: SwiftCare includes built-in dashboards with predefined service-usage metrics such as user activity, workflow utilisation, system events, and operational performance indicators. In addition, users can create and generate custom reports based on their RBAC permissions, enabling full flexibility for operational, clinical, and compliance reporting. These metrics can be viewed in-platform or exported for further analysis.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: SwiftCare protects all data at rest using encryption of physical media with AES-256, ensuring that all storage, backups, and database files are fully encrypted. Our platform is hosted on Microsoft Azure, where strict physical access controls are enforced, including biometric access, security personnel, CCTV monitoring, and access logging, aligned with international standards such as ISO 27001 and SOC 2. These combined measures provide secure, resilient storage, protecting sensitive clinical and operational data against unauthorised access. Azure’s underlying infrastructure ensures high availability and disaster recovery, while SwiftCare implements additional monitoring and access controls to maintain compliance and data integrity.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: SwiftCare provides flexible data export options based on each user’s RBAC permissions. Users can generate and extract reports directly from the built-in reporting dashboards in CSV format. For more advanced requirements, SwiftCare supports structured data exports in XML and JSON, delivered through secure file transfer or automated API extraction. The platform also includes data-warehouse capability and integration touchpoints for external analytics tools such as PowerBI, enabling organisations to analyse or visualise data using their preferred systems. These options ensure users can securely access, export, and reuse their data in the formats most suitable for their needs.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Pdf
  • JSON
  • PowerBI or similar tools
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: SwiftCare protects all data in transit using TLS version 1.2 or above. In-flight data is encrypted with industry-standard AES and RSA algorithms. Optional IPsec or TLS VPN gateways can provide additional secure network tunnels if required. Within our Azure-hosted environment, all internal communications are secured with TLS 1.2+, alongside network segmentation, firewalls, and continuous monitoring. These measures ensure that sensitive clinical and operational data remains confidential and secure during transmission and while stored within our platform. SwiftCare’s approach aligns with government cloud security principles and GDPR requirements, providing users with reliable, secure, and fully auditable protection across networks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SwiftCare is hosted on Microsoft Azure, delivering a resilient cloud infrastructure with a 99.9% uptime target for core services. Redundant systems, load balancing, and automatic failover ensure minimal disruption, while scheduled maintenance is performed outside standard operational hours and communicated in advance. In the event of unplanned downtime, our support team works promptly to restore service. If availability falls below SLA targets, customers are eligible for service credits or refunds, calculated proportionally based on downtime experienced. This approach ensures transparency, accountability, and continuity of clinical and operational workflows, supporting reliable access to critical healthcare data and services.
• Approach to resilience: SwiftCare is designed for high resilience, hosted on Microsoft Azure with redundant, failover-enabled infrastructure. Core services run on independent instances, with automatic roll-on/roll-off of processing power, RAM, and storage based on demand. Continuous, secure backups ensure data integrity and rapid recovery in the event of failure. Our platform is monitored 24/7, enabling proactive detection and resolution of issues before they impact users. SwiftCare currently supports over 60 NHS Trusts across acute care and occupational health, maintaining high availability and consistently meeting regulatory and operational standards, ensuring reliable, uninterrupted service for clinical and operational workflows.
• Outage reporting: Kinseed reports service outages primarily through email alerts. All registered users and administrators receive timely notifications detailing the nature, scope, and expected resolution of any disruption. While we do not provide a public dashboard or API for outage reporting, our support team monitors the platform 24/7 and ensures that email alerts are issued promptly for all service-impacting events. This approach keeps users informed in real time, enabling them to take any necessary operational or clinical precautions during downtime and ensuring transparency and accountability throughout the incident resolution process.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to SwiftCare management interfaces and support channels is controlled using fine-grained Role-Based Access Control (RBAC). Each user account is provisioned individually, restricting access to only authorised personnel based on their role and responsibilities. Secure login mechanisms are enforced, and access is provided through pre-identified authentication methods. Continuous monitoring tracks login activity in real time, enabling immediate detection and response to any unauthorised access attempts. This approach ensures that sensitive operational and clinical functions are protected, maintaining accountability, security, and compliance while allowing support personnel to perform their duties efficiently and securely.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SwiftCare complies with ISO/IEC 27001, Cyber Essentials and Cyber Essentials Plus, the NHS Digital Data Security and Protection Toolkit, and ICO/GDPR requirements. Physical access is controlled according to industry best practices within Azure data centres. These standards ensure robust security, governance, and protection of clinical and operational data.
• Information security policies and processes: SwiftCare follows comprehensive information security policies aligned with ISO/IEC 27001:2013, accredited by QMS International since 22/09/2017. ISO 27001 involves 114 controls across 14 domains, including information security policies, organisation of information security, human resources, asset management, access control, cryptography, physical and environmental security, operations security, communications security, systems acquisition and development, supplier relationships, incident management, business continuity, and compliance.; ; All customer information is encrypted in transit and at rest. Employees and staff undergo mandatory security awareness training, ensuring adherence to policies. Security exposures are continuously monitored, with regular internal audits and annual external penetration testing to verify the effectiveness of controls. SwiftCare is also certified under Cyber Essentials and Cyber Essentials Plus, exceeds NHS Digital Toolkit standards, and is ICO-registered, ensuring GDPR compliance.; ; The reporting structure ensures that any security issues are escalated to senior management promptly, maintaining accountability and oversight. Policies are enforced through strict access controls, role-based permissions, network monitoring, and routine risk assessments. Continuous improvement is embedded in our processes, supported by the ISO 27001 three-stage audit cycle. These measures ensure that SwiftCare provides a secure, resilient, and compliant environment for clinical and operational data, giving customers confidence in the confidentiality, integrity, and availability of their information.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All SwiftCare components are tracked and managed throughout their lifecycle, with continual monitoring to ensure efficacy, availability, and security. Potential security impacts are assessed for every change, including patches, updates, and feature enhancements. The environment is monitored for vulnerabilities, and identified issues are promptly addressed. All configuration changes are logged, assessed, approved, and implemented using Microsoft DevOps, ensuring structured workflows, accountability, and traceability. This approach maintains service stability, security, and compliance while enabling controlled improvements. By combining lifecycle management, continuous monitoring, and rigorous change control, SwiftCare ensures reliable, secure, and high-performing services for all users.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Kinseed continuously monitors potential threats using third-party vulnerability assessments and published advisories. Client security teams also validate our controls to ensure compliance with NHS Trust security protocols. Any identified vulnerabilities trigger a formal change process, with patches deployed following agreed procedures and accompanied by release notes. Protective monitoring includes direct oversight of network activity, logins, and server processes using automated operational management tools that alert our 24/7 support team to events. Incidents are addressed immediately using ISO 27001-aligned methods to Eliminate/Reduce/Isolate/Control (ERIC) risks. All controls and risks are documented within the Clinical Safety Case and managed according to client protocols.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Kinseed continuously monitors potential threats using third-party vulnerability assessments and published advisories. Client security teams also validate our controls to ensure compliance with NHS Trust security protocols. Any identified vulnerabilities trigger a formal change process, with patches deployed following agreed procedures and accompanied by release notes. Protective monitoring includes direct oversight of network activity, logins, and server processes using automated operational management tools that alert our 24/7 support team to events. Incidents are addressed immediately using ISO 27001-aligned methods to Eliminate/Reduce/Isolate/Control (ERIC) risks. All controls and risks are documented within the Clinical Safety Case and managed according to client protocols.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: Kinseed follows a structured incident management process with all incidents categorised as Low, Medium, or High based on impact. Dedicated personnel respond immediately to remediate issues, regardless of severity. Users can report incidents through standard channels, including email or support tickets, which are logged in Microsoft CRM for tracking and resolution. Each incident is monitored through to completion, with root cause analysis performed to prevent recurrence. Incident reports, including resolution details and timelines, are provided to customers upon request. This approach ensures transparency, accountability, and continuous improvement while maintaining high service availability and operational resilience.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12.5%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Citation
• ISO/IEC 27001 accreditation date: Friday 22 September 2017
• What the ISO/IEC 27001 doesn’t cover: Citation’s ISO 27001 accreditation certifies that the organisation operates a fully compliant Information Security Management System (ISMS) aligned with internationally recognised standards for protecting customer and business data.; ; The accreditation covers the policies, processes, and technical controls used to secure information across Citation’s systems, services, and operations. This includes robust governance, formal risk management, and clearly defined security roles and responsibilities. It demonstrates that Citation applies strong controls for access management, encryption, secure configuration, patching, and monitoring, ensuring that information is protected against unauthorised access, loss, or misuse.; ; The certification also covers secure software development practices, change management processes, and comprehensive incident response procedures, ensuring any security issues are rapidly identified, managed, and resolved. Supplier and third-party risks are reviewed and controlled through due-diligence and contractual safeguards.; ; Operational resilience forms another core part of the accreditation, including backup, disaster recovery, and business continuity planning, ensuring services remain available even in the event of a disruption. Where relevant, physical security controls such as office access and secure disposal are also included.; ; Overall, ISO 27001 provides independent assurance that Citation implements strong, audited security controls to protect customer data and maintain confidentiality, integrity, and availability across its services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Citation
• ISO 9001 accreditation date: Thursday 4 July 2013
• What the ISO 9001 doesn’t cover: ISO 9001 accreditation certifies that an organisation operates a formal, structured Quality Management System (QMS) designed to consistently deliver products and services that meet customer expectations and regulatory requirements. It applies to all core business processes that influence quality, customer satisfaction, and continuous improvement.; ; The accreditation covers the organisation’s overall governance framework, including leadership commitment, strategic planning, risk assessment, and clear assignment of roles and responsibilities. It requires well-documented processes for delivering services, managing resources, training staff, and ensuring competence. ISO 9001 also covers how organisations communicate with customers, manage enquiries, and measure satisfaction to drive service excellence.; ; Operationally, the accreditation ensures strong process control, including documented workflows, consistent service delivery, performance monitoring, and issue resolution. It requires evidence of ongoing improvement, such as internal audits, corrective actions, root cause analysis, and regular management reviews to monitor performance and identify improvement opportunities.; ; ISO9001 also covers supplier and subcontractor management, requiring organisations to assess the quality of external providers and control any associated risks. Data management, record keeping, and evidence of compliance are core components of the standard.; ; Overall, ISO9001 provides independent assurance that an organisation consistently delivers high-quality services through disciplined processes, customer focus, and a culture of continuous improvement.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Ad6c9fea-0fb3-40b5-a35c-9a8568edf96d
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 318fd69b-6a37-486c-992b-041a62c67e32
• Other security certifications: Yes
• Any other security certifications: ICO - ZA178776

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@kinseed.com. Tell them what format you need. It will help if you say what assistive technology you use.