Redrock Consulting Ltd

Solution Design Service

RedRock’s Solution Design service supports organisations to deliver strategically and technically aligned solutions. RedRock’s service brings clarity ensuring solutions meet business needs, strategy, is secure, and delivers the optimum benefits. We are independent of software vendors so are impartial during solution design to ensure the right-fit technology is recommended.

Features

• Solution Service Definition, covering functional and non-functional requirements
• Solution Options Assessment and Feasibility Studies with Recommendations Document
• Public/Private/Hybrid Cloud and SaaS/PaaS/IaaS selection
• Design and Build Out for Solutions - HLD's and LLD's
• Enterprise Architecture / Solution Architecture / Technical Architecture
• Solution Governance / Blueprints / Architecture Runways
• Solution Architecture Health Checks with Recommendations
• Architecture Capability Services - TDAaaS / Architecture as a Service
• Solution Maintenance Design – ITIL /DevOps
• Solution Supplier and Vendor Selection (including SIAM)

Benefits

• Clear system and service definition for solution procurement
• ‘Best fit’ solution to deliver the customer’s business needs
• Solutions fully aligned with strategy
• Supplier and vendor management from solution development to delivery
• Dedicated individuals and teams providing continuity until business outcomes achieved
• Understanding of the marketplace enabling identification of best-fit suppliers
• Assistance with the engagement with providers ensures Best Value
• Improved Architectural Maturity -dedicated focus on repeatables and common components
• Client-centric approach with guaranteed impartiality and knowledge transfer
• Best fit solution – RedRock is impartial

£450 to £1,350 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@redrockconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

805438694736319

Contact

Darren Chapman
01173171312
bids@redrockconsulting.co.uk

Planning

• Planning service: Yes
• How the planning service works: RedRock supplies a range of services to assist public sector organisations to plan for the transition of services to a cloud platform or between cloud platforms.; ; RedRock supplies tailor-made teams to meet your exacting requirements. Each organisation has a unique set of business processes, applications, data and infrastructure that needs to be clearly understood (as-is). Our SMEs will work closely with you to help define your desired Target Operating Model (to-be) and we offer a wide range of Management/Technical services to assist with service/business/digital transition planning from as-is to to-be. ; ; Management and analysis services include strategy and roadmap preparation, business case preparation (including options appraisal), Enterprise Architecture, project initiation, management of budgets, and supplier and vendor selection. ; ; In terms of deployment options, RedRock is technology agnostic and provides independent advice on the options available for cloud deployment solutions, covering such aspects as SaaS/PaaS/IaaS and whether to use private/public/hybrid cloud solutions. RedRock’s services include Cloud Solution Design along with planning for Service Transition (SIAM) solutions.; ; When considering data and information security as part of the transition, RedRock can supply SME teams in areas including Strategy (data and information security), MDM, Information/Data Architecture, Business Continuity, SPF and ISO27001 compliance, and threat modelling.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This RedRock service is one of a suite of services supporting all aspects of setting up new cloud services and migrating applications to the new cloud services from on-premise infrastructure and/or existing cloud services. ; ; We offer organisations a tailored service, provided by SMEs, to ensure the planned cloud services are successfully provisioned and tested, fully hardened and integrated in accordance with the chosen deployment model, and applications are methodically and successfully migrated, ensuring they meet performance, availability, security, privacy and regulatory requirements.; ; Our cloud, data, security, and DevOps SMEs can support all aspects of cloud services setup including provisioning IaaS and PaaS cloud services on a broad range of public cloud vendor platforms, including Amazon AWS, Google Cloud and Microsoft Azure, setting up private cloud and hybrid services, integrating with on-premise and other cloud services, creating automated (container-based) processes for software release and infrastructure changes and establishing effective management controls.; ; For migrating applications, we have skilled technical, data, security, QA and DevOps SMEs who can, for example, re-architect applications for the cloud, design integration and security solutions, install, configure and test services, applications, middleware and databases, and manage the migration and cutover to applications on the new cloud services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Governance; ; We employ a multi-level governance model:; • Sub-teams are responsible for producing output that conforms to the agreed business specification and project plan. ; • These teams are managed by on-site Redrock Project Management. ; • Overall output is reviewed and monitored by our SLT, who will work alongside the team on occasion.; ; Weekly Management review; ; Our formalised governance will involve a weekly management review of individual projects as well as the programme as a whole. ; ; Monitoring Quality; ; Redrock works to industry standards such as ITIL, Prince, Zachman, and TOGAF where these standards align to client internal process, or offer operation advantage.; Our quality assurance framework addresses process, define & design, technical, delivery and operational disciplines, and are installed at project initiation, running throughout the programme lifecycle. ; ; Service Remediation; ; In the event of remediation being a requirement, projects are escalated to a “resolve group”. A resolve group is chaired and sponsored by a member of the Redrock leadership team who, where required, are able to call on a wide network of Redrock resources, as well as the local team responsible.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: RedRock services are provided by teams of SMEs covering a variety of activities including strategy, planning, design, management, transition, supplier and vendor selection, data management, information security, QA and test etc. ; All are delivered as a managed service underpinned by the same core values of Ownership, Partnership and Quality. ; RedRock manages each engagement, providing a single point of contact and remaining actively involved throughout to ensure that the organisation’s and project’s goals are well understood and that all RedRock teams are aligned with those goals. ; RedRock will manage team selection and performance, handling the scale up/down of resources and on/off-boarding processes as required, efficiently managing the engagement. ; RedRock will work collaboratively with you to ensure that each engagement runs as smoothly as possible, quickly addressing any impediments to a successful delivery.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  We are dedicated to reducing RedRock's environmental impact, aiming for Net Zero by 2024, and committed to the ISO 50005 standard that helps SMEs develop a practical approach to energy management; ; Staff Engagement; ; Reducing travel: We advocate a hybrid work approach, striking a sustainable balance between home, office, and client site work, reducing business-related travel; ; Sustainable Transport Incentives: We financially support alternative ways to commute, such as eScooter through authorised local schemes, and raised our Cycle to Work Scheme allowance to £5,000 to promote electric bicycle adoption; ; Digital Operations: We have reduced our physical IT footprint through migration to cloud. Reduced cooling energy consumption by 50%. Digitising processes has reduced paper usage by 49% in 2 years; ; Waste Management: We've facilitated easy recycling within the office, promoting effective waste management practices; ; Supplier Collaboration; ; Education & Charter: We educate suppliers through a charter to encourage alignment with our principles; ; Local suppliers: 24% of our suppliers are based within 4miles, reducing travel for the supply of services, e.g. our stationery supplier is based 3 miles from the office; ; Supplier Choice: Supplier actions on environmental practices inform our selection, e.g. our fruit and milk supplier was chosen due to their commitment to no single-use plastics and they're local to us; ; Buyer Collaboration; ; Green Technology: Reducing carbon emissions when delivering technology solutions through efficient usage of cloud and physical technology, e.g. streamlining MHRA's active directory architecture cut server count by 46%; ; Remote Work Promotion: Where a Buyer requests onsite teams, we explore options to work remotely without impacting projects, giving the Buyer confidence that delivery quality wont be compromised; ; Reducing Travel: We cut travel and carbon emissions by selecting meeting locations that minimise total travel requirements

  Tackling economic inequality

  At RedRock, addressing economic inequality is supported by 2 of our social value commitments:; ; Equal Opportunity: We believe in equal treatment for all, creating a level playing field for excellence; ; Community Support: We engage with Bristol charities, prioritise local suppliers, and hire from our community; ; New Business; ; Facilitating Entrepreneurship: We utilise small independent business who have been able to grow their businesses; ; Local suppliers: Our commitment gives small suppliers reliable and regular revenue to grow; ; Digital Ventures: RedRock backed a new business addressing the digital skills gap, that has grown to £14m turnover in 8 years; ; New Jobs; ; Inclusive Hiring: We welcome individuals with no prior experience for starting roles; committed to 40% per year; 47% - 2021 & 51% - 2022; ; Digital Skills Gap; ; Apprenticeships: Through SGS College, we engage an apprentice for contract awards above £5m, enabling local talents to develop digital skills; ; Local partnerships to support client hiring: For contract awards above £5m, we bolster clients' hiring strategies, e.g. forming partnerships with local seed organisations; ; New Skills; ; Retraining: We commit to 30% of non-entry positions filled by alternative background starters, 41% - 2022; ; Charity Partnership: Empire Fighting Chance is a local charity that fights the impact of economic inequality of 5000 young people each year through boxing. We have organised Bristol Bears Rugby training sessions, hosted CV workshops & run quarterly fundraisers; ; Enabling Staff: We provided counselling where needed to allow effective skill development; ; Digital Skills Gap; ; IT Equipment Donations: Our unneeded IT equipment is donated to local schools via Business2Schools. This year, 16 monitors + 16 computers will be donated, surpassing our annual average of 10 items; ; Client Upskilling: Through capability pairing and dedicated training, we enable clients to retain staff and become self sufficient

  Equal opportunity

  We take positive action to tackle workforce inequality, underpinned by two of our social value commitments: ; ; Equal Opportunity: We embrace a straightforward principle of treating everyone equally. This foundation ensures that all team members are accepted, supported, and given equitable opportunities, fostering success through diversity.; ; Team Wellbeing: Our team's wellbeing is of paramount importance. We are dedicated to continual enhancements in how we support them, recognising that their welfare is integral to our identity and success.; ; Employment Equality ; ; Gender equitable hiring: Exceeding the industry norm of 17% women hired, we hired 24% women in 2022 and have targeted 30% in 2023 (currently @ 50%).; ; Disability confident: As a Disability Confident Committed Employer, we are committed to offer at least 5 of the scheme suggested activities, offering 1 within the last 3 months. ; ; Skills Advancement; ; Creating entry level roles with training: We recruit and train individuals with no prior experience for entry roles. We commit to a minimum of 40% each year, 47% achieved in 2021 and 51% 2022. ; ; Pay Equality; ; Same pay for same role: We pay our staff in line with the job being performed, and not any other factor, ensuring equitable roles are paid equally no matter the background. ; ; Levelling up: We annually conduct a levelling up calibration activity to ensure pay rates are aligned to the role being performed. ; ; Professional Development; ; Retaining talent: We train our team to grow and develop their professional skills in their roles and enable promotion opportunities. This supports internal promotion and retention, average retention is 6+ years, average promotions is 3 job roles per tenure.; ; Promoting development: our practice leads facilitate quarterly training for our internal and client staff, open to all. Ensuring everyone has access to knowledge on complex subject areas and it is not restricted to those who meet criteria.

Pricing

• Price: £450 to £1,350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@redrockconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.