RLDatix

Allocate OneView

Allocate OneView is an organisational and resource management solution. It enables maximum effectiveness of skilled personnel, assets and surety of compliance in complex and diverse environments. Our customers exploit it to ensure that resources are applied with maximum efficiency in the right place and at the right time.

Features

• Manages multi-skilled workforce competencies, training requirements and qualifications
• Enables collaborative Workforce Management, Deployment, Compliance and Business Planning
• SaaS application providing scalability and flexibility with self-service capability
• Provides a single central database for global visibility
• Interfaces with leading HR and ERP solutions
• Accurate forecast of resource demand across key business areas
• Faster informed decision-making - personnel efficiencies and planning activities
• Sophisticated security levels to control user access to data
• Consistent, accurate Management Information at all times
• Effective operational cost management and changes to workforce optimisation

Benefits

• Removes duplicative effort, reducing administrative costs therefore increasing profitability
• Competence management and alerts minimises risk, ensuring regulatory compliance
• Accurately generating information to vary resource demand over time
• Highlights current/future critical issues allowing timely, cost-effective remedial action
• Provides personnel and planning efficiencies through faster informed decision-making
• Sophisticated audit trail provides evidence aiding regulatory requirements compliance
• Cross-organisational collaboration – including personnel, logistics, HR, Health Safety, Security
• Eliminating paper-based manual processes – reducing administration, optimising internal resources
• Early identification of training requirements reducing time lost on projects
• Operational success through comprehensive, strategic personnel planning and optimisation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bid.Manager@rldatix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

805863639873099

Contact

UK Sales
+44 (0)20 7355 5555
Bid.Manager@rldatix.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Defence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: RLDatix will normally perform Scheduled Maintenance activities during Out of Hours. Emergency Maintenance may be required as a result of identifying a problem through on-going monitoring and management that could potentially cause an outage or failure of the SaaS Services. RLDatix will use reasonable endeavours to provide the Customer advance notification if possible and manage such Emergency Maintenance in such a way as to minimise impact on the Customer's operations. Emergency Maintenance may be conducted at any time. Second line support provided during normal working hours and outside public holidays. The support team requires visibility of configuration.
• System requirements:
  • Internet access
  • Compliant web-browser

User support

• Email or online ticketing support: Yes
• Support response times: Initial Response Time - Target response time to respond to any queries/requests for support or service requests. 60 minutes; High Priority - An issue that generates a catastrophic production problem in which your production systems are down or not functioning; loss of production data and no procedural workaround exists. 60 minutes; Normal Priority - An issue where there is a problem where your system is functioning but in a reduced capacity. 300 minutes; Low Priority - A low priority issue is for a general questions, request for a modification. There is no impact on the quality of the product. None
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels are set out in the attached SLA. The support levels and resolution targets are:; - Severity (1) is Cloud Infrastructure service down – response 1 hour, resolution 4 hours; - Severity (2) is Cloud Infrastructure service seriously degraded – response 1 hour, resolution 8 hours; - Severity (3) is Cloud Infrastructure service impaired - response 1 business day, resolution 4 business days; - Severity (4) is Cloud Infrastructure service not affected- response 1 business day, resolution within 10 business; ; All Resolution Times shall be measured from the time and date of the logging of the relevant Incident. In the case of an Incident reported Out of Hours, the Incident shall be measured from the start of the next period of Service Desk Support unless the incident is Severity 1, when it shall be measured from the point of first response.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onsite training and online training according to customer requirements. Documentation is standard.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We will provide on request an extract of data in accordance with our standard terms and conditions and certify deletion where required using HMG approved data destruction tools.
• End-of-contract process: All system data remains the property of the customer and shall be returned (at the request of the customer) on expiry or termination of the agreement in a standard data format (e.g. SQL).
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference to end-users between mobile devices and workstations.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The API is for data loading and data export purposes.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: OneView is a configurable system built around your specific business requirements. Organisations begin with a core set of modules, then build upon these with additional modules that support their unique; needs and directives.

Scaling

• Independence of resources: At setup, user resource requirements are determined and configured accordingly. Usage is managed though load balancing and monitoring. Hosting is on an elastic cloud basis and additional resources can be provisioned for peak loads or as required. Those users having high levels of usage may be provided with discrete servers. Additional switches can be provided at cost.

Analytics

• Service usage metrics: Yes
• Metrics types: Allocate OneView tracks usage in terms of server metrics (CPU, disk, network) and at an application usage level via Splunk. These are monitored continuously to ensure performance and to guide application development. There is a real time register with RAG indicators showing the number of transactional items queued in the process. These items relate to individual user usage and can be aggregated on demand.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: Data in AWS-hosted SaaS environments is encrypted at rest using AWS-managed keys. Key management follows a formal policy, including annual rotation, separation of admin duties, and approved emergency recovery. Databases use continuous, encrypted backups (AES-256), retained for 30 days before secure deletion. Production data is replicated to secondary sites for resilience. Access to stored data and keys is strictly controlled by role, reviewed quarterly, and logged for audits. In non-production, sensitive data is masked or de-identified to minimise exposure.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Using Microsoft Office tools.
• Data export formats: Other
• Other data export formats:
  • Microsoft Excel
  • Microsoft Word
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Other
• Other protection between networks: We use a defence-in-depth strategy across transport, perimeter, access control, and monitoring. Secure access is provided via HTTPS portals, APIs, SFTP/FTPS, and encrypted email (TLS, SMTP relay). Perimeter protection includes AWS WAF and Shield Standard for DDoS and application-layer security. Environments are separated in AWS (VPCs in separate accounts) with centralised routing/egress controls, and AWS Network Firewall securing egress traffic. Production access requires VPN with MFA (and, where relevant, remote desktop-protocols approved by the customer). Our continuous monitoring utilises GuardDuty for suspicious/malicious activity, and centralised logging to detect threats. API access is secured with TLS, WAF, and token-based authentication (JWT).
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Administrative-Controls; •Documented security policies defining data handling and protection; •Access based on roles and minimum required privilege; •Privileged access management (PAM) for accountability/investigation; •Centralized monitoring/SIEM-correlation with monitoring/response operations to ensure data protection and incident management; ; Technical-Controls; •Production/Non-Production are segmented; security-groups/virtual-firewalls enforce “deny-by-default”, and only required flows are allowed; •Strong authentication and MFA for remote and privileged access; controlled administrative paths are used to access production systems; •Logging of security events and privileged actions for traceability/investigation-support; •TLS/mTLS for internal communications to reduce interception/lateral-movement risk; •AES-256 encryption at rest with centralised key management; •IDS/IPS-style threat detection with cloud-native alerting for suspicious activity

Availability and resilience

• Guaranteed availability: RLDatix guarantees a minimum of 99.8% availability. ; ; Actual Service Availability is calculated as follows:; • Service Availability = Operational Time – Service Downtime x 100 % / Operational Time; ; Please refer to the terms and conditions provided for further detail.
• Approach to resilience: Our service resilience is built in at the hosting, architecture, operations, and recovery layers:; • Geographic/Datacentre Resilience: The service is hosted on AWS in the UK with multiple built-in redundancy measures, using several data centres in different locations providing geographic resilience and to survive complete datacentre outages. ; • No Single Point of Failure (SPOF) & ‘Self-Healing’ Design: The platform is described as ‘self-healing’ and engineered for redundancy/continuity without SPOF. ; • Resilient Infrastructure and Network Topology: Cloud environments are within Tier III+ datacentres with virtualised resilient infrastructure and network topology with multiple points of presence. ; • Entrenched Business Continuity/Disaster Recovery: Resilience is governed by our BC/DR Policy/Plan, is ISO27001-aligned, and tested/reviewed annually. ; • 24/7 Monitoring & Automatic Failover/Precautions: We operate with 24/7 monitoring and backup procedures, i.e., automatic failover and other precautions.; • High Availability and Low-Maintenance Disruption: The service is designed for 24/7 availability with minimal planned downtime; updates are applied roughly every 4-weeks and, typically, do not require downtime. ; • Defined DR Objectives: In a major disaster requiring DR plan invocation, we use reasonable endeavors to restore the SaaS service within 8 hours (RTO) and recover to a point no more than 24 hours prior to the event (RPO).
• Outage reporting: In the event of an outage or failure of the service, we will endeavor to provide the Customer advance notification if possible and be managed in such a way as to have minimum impact on the Customer's operations via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is tightly controlled. Admin access requires VPN, role-based provisioning, and MFA. Privileged paths are hardened with SSH blocked at the firewall until required, unique 4096-Bit RSA keys, disabled root, audited escalations, and Kubernetes access is per-user/permissioned. AWS access is limited to necessary operators, with enforced MFA and regular key rotation. Emergency accounts are rare, time-limited, and monitored. Support system access is restricted via RBAC, 2FA, VPN, and authenticated accounts; staff have no default access to customer data—temporary access is granted only when needed, logged, and promptly revoked, with audits reviewed quarterly.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: In addition to ISO/IEC 27001, our governance/control standards are mapped/aligned to the following other frameworks and requirements:; •ISO 9001 ; •ISO/IEC 27018 ; •NIST SP 800-53 ; •NCSC CAF (UK National Cyber Security Centre Cyber Assessment Framework) ; •Cyber Essentials Plus ; •Essential Eight (ACSC Essential 8) ; •NIS2 ; •GDPR ; •HIPAA ; •NCQA
• Information security policies and processes: • Risk assessment and ongoing risk review (frequency depends on risk score). ; • Define/maintain information security policies & procedures based on risk assessment and best practice. ; • Implement technical and procedural controls (e.g., firewalls/encryption/access controls plus password policies and training). ; • Internal and external audits to validate adherence to policies/procedures. ; • Certification maintenance (e.g., ISO 27001 and Cyber Essentials Plus) as part of continuous improvement. ; • Security awareness & GDPR training annually for all employees (tracked as a metric).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are tracked through their lifecycle using an ITIL-aligned configuration management process. We maintain records of the status, location and configuration of hardware and software and keep those records current through controlled updates via standard change and request management (including reconciliation/validation activities). ; ; Changes are raised and tracked in ServiceNow, where the workflow requires justification, risk/impact assessment, testing and backout plans, scheduling, and closure notes. ; ; Each change is assessed for potential security impact; higher-risk changes require formal authorization/CAB review before implementation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process includes regular automated scans, impact assessment, and remediation tracking. We prioritise using CVSS (NIST-aligned), mapping patches to NVD and Microsoft Security Bulletin ratings. Patches are deployed by severity: Critical within 14 days, Important within 30 days, Others within 90 days. For Critical issues (CVSS 9–10), corrective action plans are made within 2 weeks and resolved in 1 month; High issues (CVSS 7–8.9) are planned in 1 month and resolved in 3 months. Verification scans and independent penetration tests ensure remediation, vulnerability-mitigation, and ongoing security, with quarterly service/infrastructure testing.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Operationally, this sits within a continuous control framework that is externally accredited/certificated by ISO27001 and ISO9001, with continual internal monitoring and external auditing.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident-management process, guided by our Global-Incident-Management-Policy, includes: identifying and reporting incidents (security, privacy, health/safety), responding with defined roles and escalation steps, immediate reporting of ransomware to the MIRT Team Leader, and clear communication plans for internal/external stakeholders. Where notification is required by law/regulation, we prepare notifications with a dedicated contact, breach description, investigation/remediation steps, data types involved, and notification steps to individuals/authorities/law-enforcement as applicable. Evidence is documented in RLDatix, with technical resolution and risk assessment tracked. Post-incident, we conduct root cause analysis and after-action reviews to drive continuous improvement, submitting reports to the enterprise risk/compliance committee as required.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV - Business Assurance
• ISO/IEC 27001 accreditation date: Monday 14 October 2013
• What the ISO/IEC 27001 doesn’t cover: The certificate is valid for the following scope:; Design, development, management, support, delivery and availability of the RLDatix software platforms for resource planning and modelling, patient safety and risk management and transport management, transport procurement and specialist call handling solutions. All in accordance with the Statement of Applicability version 2.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV - Business Assurance
• ISO 9001 accreditation date: Tuesday 3 October 1995
• What the ISO 9001 doesn’t cover: The certificate is valid for the following scope:; Design, development, implementation and support of application software and provision of associated consultancy and user training for resource planning and modelling, patient safety and risk management and transport management, transport procurement and specialist call handling solutions.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 204b74d2-630c-47ae-965b-8abef4ea8e7b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 34d8f76f-14bb-49eb-bf76-de63292b660c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bid.Manager@rldatix.com. Tell them what format you need. It will help if you say what assistive technology you use.