ALM CONSULTING LTD

ITSM Accelerator - Atlassian Jira Service Management

A comprehensive Service Management solutions leveraging Atlassian Jira Service Management providing Incident, Request and Change Management underpinned by a Service Catalogue. This is enabled through bespoke workflow, automations, API integrations and custom application functionality resulting in enhanced customer experience and server management capabilities.

Features

• Data-driven service offerings and consumption underpinned by Service Catalogue
• Data-driven triage of incidents
• Complex, multi-team request fulfillment
• Request fulfillment automation through API
• Data-drive change management approvals
• Reporting and dashboards
• Service Lifecyle and Transition capabilities
• Endless customisation available to meet unique business requirements
• itsm

Benefits

• Increased operational efficiency, optimising processes for better resource utilisation
• Enhanced reliability and stability, minimising disruptions through proactive incident management
• Increased customer satisfaction, delivering timely resolutions and personalised service experiences
• Risk reduction and improved compliance with robust change management practices
• Service transition capabilities ensure smooth service delivery, contributing to reliability
• Increasing consistency and reducing downtime through automation
• itsm

£800 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@almconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

805966271672231

Contact

ANDY LYONETTE
+447932542076
andy@almconsulting.co.uk

Planning

• Planning service: Yes
• How the planning service works: ALM Consulting planning services begin with understanding the business requirements. These requirements are then analysed and further discussed with the client to determine the most appropriate technologies to deliver a robust solution now and into the future. Out of the box capabilities are leveraged wherever possible to simplify deployment and supportability whilst leveraging custom application extensions where necessary to make the solution work for the customer rather than the other way around.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Atlassian
  • Jira
  • Jira Service Management
  • JSM
  • Jira Service Desk
  • Atlassian Forge
  • Azure
  • AWS
  • Microsoft Office 365

Training

• Training service provided: Yes
• How the training service works: Training is tailored to the needs of the client and based on the specifics of the solution offered but also covers the basics of IT Service Management - Incident, problem, change, request fulfillment, service transition.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Atlassian Jira Service Management
  • Atlassian Jira

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: With over 20 years experience of migrations (datacentre, application, Cloud), ALM Consulting is well positioned to work with clients to determine an optimal end-state. Having experience of many different gotchas, ALM Consulting can identify up-front risks and design migrations that avoid and work around such issues effectively.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Atlassian Jira
  • Atlassian Jira Service Management
  • Atlassian Confluence

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At ALM Consulting, we prepare many automated quality and performance tests to robustly and repeatedly validate key metrics of a service. In addition, we work with clients to understand areas of particular importance to their business to ensure testing coverage genuinely reflects real-world scenarios.

Security testing

• Security services: Yes
• Security services type:
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: ALM Consulting can support the Atlassian Jira ecosystem as well as Azure and AWS Cloud platforms or on-premise datacentre infrastructure. Support is provided online via Jira Service Management although phone support and onsite engineer presence options are also available.

Service scope

• Service constraints: Tailored to client requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tailored to client requirements
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Tailored to client requirements
• Web chat accessibility testing: None
• Support levels: Tailored to client requirements

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  ALM Consulting leverages Cloud hosted services over on-premise infrastructure for business operations and prefers sustainable transport where possible and is therefore minimising its carbon footprint for itself and its clients.

Pricing

• Price: £800 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@almconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.