Mitra Innovation

DevOps Engineering Services

Mitra offers comprehensive end-to-end DevOps engineering services, encompassing planning, design, development, and ongoing support functions including cloud migration. Our technical engineering expertise extends across multiple platforms, including Azure, AWS, GCloud, GitLab, and various other technologies for monitoring, logging, infrastructure provisioning, containerization, automation, CI/CD, source code management.

Features

• Cloud infrastructure design, implementation and provisioning
• CI/CD implementation (GitLab CI/CD, Azure DevOps, AWS CodePipeline, Google Cloud)
• Use Terraform, AWS CloudFormation, Azure Resource Manager templates
• Use Google Cloud Deployment Manager, GKE, Google Cloud Monitoring etc.
• Containerise using different technologies
• Docker, Kubernetes, Amazon ECS, Azure Kubernetes Service
• Infrastructure configurations using tools like Ansible, Puppet, Chef
• Monitoring and logging solutions (Prometheus, Grafana, AWS CloudWatch, Azure Monitor)
• Use security standards, best practices associated with different technologies
• Use different source code solutions (GitLab,GitHub,or Bitbucket)

Benefits

• Closely monitor the infrastructure services and perform service optimizations
• Enable logging and monitoring services for proactive monitoring
• Manage infrastructure configurations consistently
• Maintain version controlling effectively for better source code management
• Deployment automation for quicker release cycles
• Integrate testing frameworks services to enable automated services
• Enable cloud security practices
• Effectively use AI Ops tools for service and resource optimizations
• Enable to easily integrate with test automation frameworks
• Help, design and implement to move to cloud

£200 to £850 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

806040146449241

Contact

Ashok Suppiah
07917508319
accountcreation@mitrai.com

Planning

• Planning service: Yes
• How the planning service works: Mitra works with our customers to understand their current challenges, drivers, and objectives for cloud hosting and cloud software, and based on this, we will provide DevOps design, implementation, and maintenance. Mitra will support the planning process by coming up with a comprehensive DevOps roadmap with our recommendations for the approach and tools.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Azure, AWS, GCP Cloud hosting and engineering services
  • CI/CD pipeline design, implementation and maintainence
  • Containerization and service orchestration using different tools.
  • Application and infrastructure monitoring and alerting services
  • Using AI Ops tools, monitoring and reporting tools
  • Effectively using automation tools and frameworks such as Selenium, JUnit

Training

• Training service provided: Yes
• How the training service works: Mitra's cloud expert team provides consultation and training on industry best practices and approaches for cloud engineering and cloud hosting.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure, AWS, GCP
  • Azure DevOps, ELK Stack, Jenkins, Grafana, Prometheus
  • Neo4j, mongoDB MS SQL Server, Boomi, Azure Cosmos DB
  • Amazon RDS,T erraform, Ansible, Puppet
  • Katlon studio, Appium, Karate (API, Performance, UI etc)
  • Gauge, Selenium, Rainforrest AI, TallElf, UIPath, Playwright

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Mitra will engage in understand the current deployment and the objectives of the migration requirement and then provide the best approach to migrate existing assets to the cloud with minimal impact to existing business processes. Key considerations such as security, compliance, completeness of data and features will be factored in the migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • CI/CD tools and systems in GitLab, Azure, AWS, Google Cloud
  • AWS
  • Google Cloud
  • Docker
  • Serverless platforms in AWS, Google, Azure
  • Prometheus, Grafana, AWS CloudWatch, Azure Monitor, or Google Cloud Monitoring
  • Refer Mitra's Supplier Service Definition Document for details

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Mitra has a practice dedicated to independent validation of software testing. Mitra will work from the initial requirement phase to design the testing to ensure that the risks involved in the software are mitigated. Testing conducted will include functional testing, security testing, performance testing, API testing, and data migration testing. These tests will be conducted using tools for test automation like Selenium, Jmeter, LoadRunner, Browser Stack, etc.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: ISTQB

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Mitra offers support services for all services used in the solution. However, the product support will be subjected to the annual maintenance contracts of the respective vendors. ; - CI/CD tools (GitLab CI/CD, Azure DevOps, AWS CodePipeline, or Google Cloud Build); -Manage infrastructure provisioning and configuration (Terraform, AWS CloudFormation, Azure Resource Manager (ARM) templates, or Google Cloud Deployment Manager for automated and repeatable deployments, etc.); -Manage and support Docker, Kubernetes, Amazon ECS, Azure Kubernetes Service (AKS), or Google Kubernetes Engine (GKE) for improved scalability and portability.; - Manage infrastructure configurations consistently across environments using tools like Ansible, Puppet, or Chef to ensure reliability and compliance with desired state configurations.; Set up monitoring and logging solutions using tools such as Prometheus, Grafana, AWS CloudWatch, Azure Monitor, or Google Cloud Monitoring to gain insights into system performance, health, and security.; Manage security best practices and compliance standards (using AWS Security Hub, Azure Security Center, or Google Cloud Security Command Center to automate security checks, vulnerability scanning, and compliance audits.; - Manage version control systems like GitLab, GitHub, or Bitbucket ; Integrate automated testing frameworks such as Selenium, JUnit, or Jest into CI/CD pipelines for automated regression testing, unit testing, and integration testing.

Service scope

• Service constraints: Mitra is a UK based software services company, while our primary engineering center is located in Sri Lanka to optimise our costs. We operate in a offshore and onshore model, depending on our customers requirements. Mitra is able to provide onsite support on request made by the client.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1. Critical (Business impact of the Fault is immediate and major, use of the service is not possible and no workaround exists) -SLA is 15 minutes; ; 2. High (The business impact of the fault is immediate and major, but a business or technical workaround has been put in place. - SLA 25 minutes.; ; 3. Medium(Business impact of the Fault is low. The services are not severely impacted because an acceptable workaround exists)- SLA 45 minutes; 4. Low - Fault is causing some inconvenience to the End User- SLA 55 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: There are two support levels (Level 2 and Level 3); ; Level 2 - Application Support Provides technical support for Production Systems / Applications / Websites Triage with Development team and other stakeholders to identify the root cause of issues in the system and to resolve them Deploy code/solution in Production systems while adhering to Change Management Processes Monitor the system and highlight if any potential risks or issues identified Level 3 - Development & QA Level 3 Development team that deals with more in-depth technical problems. Typically performing defect fixes, research and developing new solutions for client needs. QA team that deals with maintaining quality deliverables Manual Testing, Automation & Defect management All support projects will have a technical account manager and will conduct monthly service reviews with buyer. Support will cost based on the location the support is required (UK or offshore).

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: WSO2, Creatio, Boomi, Microsoft, AWS, GitLab

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mitra drives many initiatives that help our environment (ie. employee pledges to not use plastics within work place, Converting facilities to operate on soloar energy, etc.) We are tracking our ESG goals through tools and have a goal to become net zero by 2025.

  Equal opportunity

  Mitra believes in equal opportunity for all our employees and in gender equality. with over 30% of our staff being female including the CEO. We are a member of Diversity Collective Lanka, an organisation dedicated towards creating gender diversity and equality.

  Wellbeing

  Mitra encourages a work-life balance for our employees and carries out multiple initiatives to help our employees. We allow a hybrid approach to work location, weekly entertainment events, annual parties, gym facilities within the office, and medical and life insurance for all employees, among other well being initiatives.

Pricing

• Price: £200 to £850 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.