FSP CONSULTING SERVICES LIMITED

User Experience (UX) Creative Design Services

Through creative design, FSP inspire adoption and change by positively impacting the motivations of your users and audience. We ensure that your organisation’s internal and external face is in line with your culture, values and vision, and create an environment that is highly engaging for your whole network.

Features

• Look and feel requirements gathering from a user’s perspective
• Creative, user interface and interaction design
• Infographics and video production
• Style guides and brand guidelines
• Stock photography and icon creation
• Social media branding
• Logo and other business branding asset design
• Multi-platform design
• Disciplines include Photoshop and InDesign experts, Illustrators and video developers
• Scalable deliverables to accommodate budget and time constraints

Benefits

• Brand awareness or enhancement
• Convey complex information in an easy to consume way
• Enable engagement with new audiences
• Assistance in bringing existing content to life
• Improve accessibility
• Help to evoke users’ emotions through colour, imagery and typography
• Help improve user experiences across the target audience

£550 to £1,350 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@fsp.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

806057362514800

Contact

Tim Ebenezer
0118 9357 168
gcloud@fsp.co

Planning

• Planning service: Yes
• How the planning service works: FSP assist buyers in planning the implementation and roll-out of cloud hosting or software services by following a structured process which ensures a strong return on investment against clearly defined business outcomes. ; ; Our process begins with Scoping which defines the vision, core business goals, the expected return on investment and the desired roadmap of change to be delivered. Scoping ensures the balance of scope, cost, quality and time are agreed with the buyer allowing expectations to be managed at the earliest phase. ; ; Once the Scoping phase is complete, we commence the Discovery and Design phases; these enables us to gain a thorough understanding of the technical, aesthetic and cultural requirements for the solution, ensuring the overall design and implementation of the solution aligns to the identified business goals. These phases also allow us to align the delivery of the solution against the culture of the organisation and it business change maturity. The deliverables include at a minimum a high level solution design, low level solution design, deployment plans, migration plans, change and communication plans, training plans and most importantly a benefits realisation plan. The combined deliverables provide a clear and unambiguous set of activities to deliver a cloud based solution.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365 SharePoint / OneDrive for Business
  • Microsoft 365 Yammer
  • Microsoft 365 Teams
  • Microsoft 365 Planner
  • Microsoft 365 Data Integration / Hybrid Configuration
  • Microsoft PowerApps and Power Automate
  • Microsoft Azure
  • Microsoft Azure Integration Services
  • Microsoft Azure Data Services
  • Microsoft Dynamics 365

Training

• Training service provided: Yes
• How the training service works: FSP offers a modular approach to training, designed to match each clients’ digital maturity, culture and in-house capability. Our tried and tested process begins with a discovery phase including needs analysis and a workshop to uncover the propensity for change and readiness for training. The output is a fully tailored package based on the client’s individual requirements. The client’s culture and the subject matter may enable a fully virtual learning experience including interactive online workshops, e-learning modules, FAQs linked to explainer videos, electronic quick reference guides, and online discussion/support. Other cultures demand a more traditional approach with face to face classroom sessions, workshops and/or detailed user manuals. In addition we commonly develop super-users, deliver a coaching/mentoring capability (face to face or virtual), facilitate drop-in ‘ask any question’ sessions and develop in-house capability via train-the-trainer activity. Our team has decades of experience leading L&D teams and programmes in complex organisations. We prioritise ‘learning by doing’ and ‘point of need’ support wherever possible and recognise that successful training never sits in isolation. Therefore, we also advise on wrap-around communication and adoption campaigns to ensure success. Pre and post-training evaluation are used to refine content and demonstrate a return on client expectations.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft 365 SharePoint Online
  • Microsoft 365 Yammer
  • Microsoft 365 Teams
  • Microsoft 365 Exchange Online
  • Microsoft Power Platform
  • Microsoft PowerBI
  • Microsoft Azure DevOps
  • Microsoft Azure DataBricks
  • Microsoft Windows 10

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: FSP has a proven track record of providing migration services to our customers. Typical examples involve migrating content from on-premise infrastructure to cloud services, for example migrating from SharePoint Server to Microsoft 365 or from on-prem applications to Azure IaaS or PaaS.; ; FSP can also assist with migration scenarios relating to third-party or custom solutions. Where an API exists we will develop custom migration tool sets to export your business data and import to cloud services such as SharePoint Online while preserving metadata, version history and timestamps.; ; Our migration strategy consists of a series of stages which appropriately analyses the requirements in order to design and execute a migration approach using the most appropriate toolset for the individual scenario. ; We work with our clients to ensure there is as little disruption to the business as possible during a migration. We can offer a granular migration approach over a period of time, or alternatively an all-in-one migration which limits the disruption to a single weekend.; ; FSP has the skills to assist with your migration to the cloud, or between cloud services, using the most appropriate tools to meet your requirements.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365 SharePoint / OneDrive for Business
  • Microsoft 365 Yammer
  • Microsoft 365 Teams
  • Microsoft 365 Planner
  • Microsoft 365 Data Integration / Hybrid Configuration
  • Microsoft PowerApps and Power Automate
  • Microsoft Azure
  • Microsoft Azure Integration Services
  • Microsoft Azure Data Services
  • Microsoft Dynamics 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: FSP typically adopt an agile approach to delivery which enables us to iteratively review and verify that a solution meets our clients’ needs. We measure quality at each stage in the delivery process across all our projects, on a weekly basis, to ensure that our standards are maintained and provide design and user journey opportunities to tweak the solution. Measures include the completeness of requirements, the number of code reviews carried out and the coverage of test scripts. FSP also provide regular reviews with clients during the delivery process so they are fully aware of how the solution is progressing and to ensure that it is behaving as expected. We also help organise User Acceptance Testing (UAT) sessions with end users to check the solution is fit for purpose. ; ; FSP provide performance testing services for all our solutions. We can help buyers baseline the performance of new or existing systems and then monitor the change in performance over time to help establish and ensure a responsive and stable system. We can also design targeted performance tests to troubleshoot an existing system that may be performing poorly.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: FSP’s dedicated managed service support team provides 3rd and 4th line solution and platform support for the Microsoft products suite and associated third party solutions, including Microsoft 365, Azure, SharePoint, Yammer, Teams, Dynamics 365, and Umbraco. Our UK based helpdesk is available Monday to Friday 08:00 to 18:00 (excluding UK bank holidays) via email, telephone, screenshare and onsite visits are available by arrangement.; The service can be utilised to resolve incidents and configuration issues, with clients having full visibility of all requests being progressed via our online support portal. FSP’s highly skilled support analysts offer friendly, professional advice and guidance, and pride themselves on providing high-quality support throughout the lifecycle of an incident, problem, change or release, which will conform to Microsoft Best Practice.; Our current Microsoft Advance Support for Partners agreement allows direct access to Microsoft support representatives to process issues quickly and efficiently. We will also liaise with third parties to assist with incident resolution.; We provide flexible solution and platform support with clients being able to choose from our available service lines including proactive monitoring. Our support services can be arranged with service levels based on incident prioritisation.

Service scope

• Service constraints: Consultants standard working hours are 9am to 5:30pm.; Service Desk Support is available from 8am to 6pm Monday to Friday (excluding UK bank holidays).; Support is typically carried out remotely, however onsite activities can be scheduled if required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to questions on a best endeavours basis, however we typically answer queries within 24 to 48 hours (Monday to Friday).; ; Support incidents have the following target Service Level Agreements (SLAs) Monday to Friday 8am to 6pm (excluding UK bank holidays): ; Priority 1 – 1 hour response time; 4 hour resolution time.; Priority 2 – 2 hour response time; 8 hour resolution time.; Priority 3 – 3 hour response time; 35 hour resolution time.; Priority 4 – 4 hour response time; 70 hour resolution time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: FSP provide the following support levels:; Priority 1 – 4hr resolution time - Complete loss of solution with users unable to gain access.; Priority 2 - 8hr resolution time - Service degraded: Functionality is partially interrupted or degraded and affects multiple users.; Priority 3 – 35hr resolution time - Minor impact on functionality, e.g. certain areas of the solution are not functioning as expected for certain users. Usually affecting a small group or single users.; Priority 4 – 70hr resolution time - Incidents highlighted which have no impact on a user’s functionality or the user’s ability to work. Usually affecting a single user.; ; Outside of the helpdesk support provided by our technical specialists, all clients are provided with two named escalation points for service. ; ; We provide flexible solution and platform support. Clients can choose our standard support which includes: Service Level Management; Service Desk; Incident Management; Problem Management; Change and Impact Management; Platform and Code Maintenance; Advice and Guidance; Third Party Liaison; and Reporting.; ; There are options to extend the support by adding some or all of our enterprise service lines: Governance; Proactive Monitoring; Performance Monitoring; Capacity Management; Configuration Management; Environment Health Checks; and Adoption as a Service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau - UKAS
• ISO/IEC 27001 accreditation date: 08/03/2022
• What the ISO/IEC 27001 doesn’t cover: Any services delivered outside of the UK. ; ; The scope we hold is very broad and covers: Provision of Digital Transformation Services encompassing Digital Strategy & Consulting, Application Development, Cyber Security, Data & AI and Managed Services for corporate and public sector organisations within the United Kingdom.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CREST approved for Penetration Testing

Social Value

• Fighting climate change:

  Fighting climate change

  FSP takes our environmental responsibilities seriously and we have signed up to the UK SME commitment to be net zero by 2030. ; ; We are officially classed as a Climate Positive Workplace as we make monthly financial contributions to UK reforestation, planting trees and funding crucial climate projects through partnership with Ecologi. In addition, each month 10 Mangrove trees are planted for each FSP employee into the Madagascar rainforest; this location allows for four times more effective carbon removal than a tropical rainforest and community-based reforestation dramatically reduces extreme poverty in the area.; ; We recently moved to a new environmentally sustainable office – the NOW building in Reading is one of the UK’s first developments targeting net zero, for both operational and embodied carbon. It has one of the best energy efficiency ratings in the world and has achieved BREEAM Outstanding level. This measures the building’s overall sustainability across multiple environmental factors including energy, water, waste and transport. The energy supplier provides 100% renewable electricity (solar, wind, hydro and biofuel) to the building and offsets carbon from gas usage through investment in verified carbon reduction projects, e.g. planting of domestic woodland. The NOW building has the world’s first dedicated air-quality monitoring standard, constantly monitoring VOCs, CO2 levels and particulates. It’s been awarded a three-star Fitwel certification (the highest rating). ; ; Our supply chain is not complex or carbon heavy and we align suppliers and deliveries with other tenants in our building to reduce the number of journeys to and from the building.; ; FSP support our employees wanting to contribute to the environment and invite their suggestions via our own survey tool, Pulse 360. We suggest our employees have virtual meetings to avoid unnecessary travel where appropriate, and we encourage public transport usage or our employee Cycle to Work scheme.
• Covid-19 recovery:

  Covid-19 recovery

  FSP continued to operate and grow our business throughout the COVID-19 pandemic, without the need to furlough any employees or accept the government funding available.; ; We had regular online company updates which facilitated employees to connect with their colleagues, they provided reassurance that the business was continuing to thrive and there was no risk of job losses during such a difficult economic time and it provided a forum for us to announce the measures we were taking to protect staff and follow the government guidelines. Regular online social events were also held, including an 80s night, a cocktail making evening and quiz nights. Employees appreciated the opportunity to interact with their colleagues outside of the working environment and have some fun.; ; We recently moved to the new environmentally sustainable NOW building in Reading - one of the UK’s first developments targeting net zero, for both operational and embodied carbon, which has achieved BREEAM Outstanding level. The new office is spacious and able to safely house staff in-line with guidelines around spacing and cleanliness. We have had a phased return to our existing hybrid working approach, where employees have the flexibility to decide whether they work from the office or home. Employees have been encouraged to return to work at their own pace and we continue to be mindful of our employees' individual circumstances, health and wellbeing.; ; FSP has a COVID-19 policy that is updated in accordance with government guidelines. All technology requirements for FSP employees are cloud based, therefore in the event of future lockdowns we can resume remote working practices immediately, ensuring our ability to continue to deliver services, and our Covid-19 policies and procedures can be updated to guarantee the safety of our workforce is prioritised.
• Equal opportunity:

  Equal opportunity

  FSP’s aim is to ensure that no job applicant, employee, worker or client is treated less favourably, placed at a disadvantage or is discriminated against based on the grounds of age, disability, gender reassignment, martial status, race, nationality, ethnic origin, religion, sex, sexual orientation, pregnancy or maternity, philosophical beliefs, part-time status or trade union activities.; ; This applies in the advertisement of jobs, recruitment, appointment, provision of benefits, allocation of training, promotion, disciplinary proceedings, dismissal, conditions of work, pay, giving a reference and every other aspect of employment.; ; One of FSP’s core values is inclusion – it is important to us that we provide an environment where all can thrive and for everyone’s contributions to be valued. We recruit based on skills, experience and alignment with our company values; what matters to us is the person and we want everyone to feel comfortable to present their real and whole self in the work environment. ; ; We are making progress toward gender balance, which is an ongoing challenge in the tech industry. We have no gender pay gap: people at the same level receive the same compensation.; ; We have introduced a HR system (Bamboo) which allows employees to choose how they identify themselves.; ; Flexibility is given to working part-time, hybrid or remotely, whether because of family commitments, health issues or disabilities.; ; Both in our office space and at event venues we are committed to ensuring accessibility for those with mobility needs – our new office, the NOW building in Reading, is fully DDA compliant. We also strive to change our practices to address the needs of disabilities that may not be obvious. We encourage all employees to produce accessible documents and we work with our clients to design and build accessible technology solutions which provide an excellent user experience.
• Wellbeing:

  Wellbeing

  FSP has always taken its responsibilities for employee physical and mental wellbeing very seriously. This became even more apparent during the Covid pandemic, where we worked incessantly to ensure that everyone felt included and connected; with shared values, concerns, goals and objectives being openly and transparently communicated to every employee. Our values are core to how we collaborate with our customers and clients - we are never afraid to have frank and open discussions if we believe these standards are being compromised. FSP has various support mechanisms for its employees - as well as private health care (covering mental and physical health), we have an Employee Assistance programme, which operates 24x7 and gives instant access to mental health professionals, should they be required. All these benefits have been major contributors to FSP being recognised as the No.1 Great Place to Work for several years and in 2022 we were awarded the title of No.1 Best Companies in the UK (med-size category). However, this extends to our clients - FSP has a long history of synergistically working with clients to create collaborative teams that consistently become a totally cohesive unit - sharing the same values, goals and objectives in order to achieve the desired outcomes. We always begin with truly understanding the ‘Why’ of your organisation and your projects - i.e., what are your project goals and objectives? We do this by engaging users and stakeholders at the very beginning to understand their requirements and aspirations and so, from the outset, this is immersive collaboration - we are one team, one set of goals and by continual open and honest communication, we are all on the same journey. This ensures that the physical and mental wellbeing the whole team remains a focus and priority at all times.

Pricing

• Price: £550 to £1,350 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@fsp.co. Tell them what format you need. It will help if you say what assistive technology you use.