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KERV DIGITAL LIMITED

Microsoft Business Applications Platform

Kerv offer implementation and support services for AI-driven Microsoft Business Applications incorporating ERP, Supply Chain, Finance and CRM. From strategy definition, road-map planning, fit gap analysis, solution and technical architecture services, functional / technical implementation, program, project management and business change.

Features

  • End-to-end implementation of unified CRM, Finance and ERP business processes.
  • Solution and technical design of Microsoft Business Applications.
  • Focus on maximising the potential of out-of-the-box applications.
  • Leverage and configure built in AI tools and extend.
  • On-going Microsoft Business Applications support and continuous improvement.
  • Early business engagement and partnership approach driving user adoption.
  • Business change - assessment, planning, training, communication and business readiness.
  • Custom functional extensions tailored to your unique organisational requirements.
  • Implementation of industry good practice processes.
  • Data migration services including strategy, planning and execution.

Benefits

  • Delivers "one version of truth" for more accurate executive reporting.
  • Ensures seamless integration between finance, sales, and supply chain modules.
  • Maximises software ROI by focusing on high-impact business outcomes.
  • Blended resource models (Client and Kerv) increasing adoption.
  • Business benefits driven approach to delivery.
  • Improves employee productivity through tailored training and intuitive system design.
  • Aligns technology with strategy to support long-term business growth goals.
  • Cost effective implementation approach driven by a templated process.
  • Expert Microsoft Business Application resources.
  • Proven track record of successful implementations.

Pricing

  • Education pricing available

Service documents

Request an accessible format
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Framework

G-Cloud 15

Service ID

8 0 6 4 0 2 3 7 1 7 3 8 5 9 6

Contact

KERV DIGITAL LIMITED Saad Khattak
Telephone: 01212815309
Email: frameworks@kerv.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS
  • Application management

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes
Support response times
P1: Critical - Response time: 2 hours
P2: Major - Response time: 4 hours
P3: Important - Response time: 8 hours
P4: Minor - Response time: Varies on request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We offer predefined support packages incidents as follows: (9am – 5pm), core+ (8am – 6pm), extended (6am – 10pm) with 24/7 (10am – 6am) available. support packages for core business hours (9am – 5pm). Incidents are classified as P1 (Production System Down), P2 (Production System Impaired), P3 (System Impaired), P4 (General Guidance & Requests) with associated SLAs for response times. Response times are as follows: P1: 1 Hour Response, P2: 2 Hour Response, P3: 4 Hour Response, P4: 2 Day Response. Support for defect repair is available as a bolt on service. Support is provided directly via a team of dedicated DevOps engineer

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £400.00 £267.00
Associate business architect £450.00 £300.00
Business architect £650.00 £433.00
Lead business architect £1,250.00 £833.00
Data architect
Role level UK Rate Offshore Rate
Data architect £800.00 £533.00
Senior data architect £1,200.00 £800.00
Chief data architect £1,650.00 £1,100.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £900.00 £600.00
Senior enterprise architect £1,200.00 £800.00
Lead enterprise architect £1,400.00 £933.00
Principal enterprise architect £1,650.00 £1,100.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £450.00 £300.00
Network architect £1,000.00 £667.00
Lead network architect £1,400.00 £966.00
Security architect
Role level UK Rate Offshore Rate
Security architect £900.00 £600.00
Lead security architect £1,200.00 £800.00
Principal security architect £1,400.00 £933.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £800.00 £533.00
Solution architect £900.00 £600.00
Senior solution architect £1,200.00 £800.00
Lead solution architect £1,400.00 £933.00
Principal solution architect £1,650.00 £1,100.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £450.00 £300.00
Technical architect £750.00 £500.00
Senior technical architect £900.00 £600.00
Lead technical architect £1,000.00 £667.00
Principal technical architect £1,400.00 £933.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,800.00 £1,200.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,800.00 £1,200.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,800.00 £1,200.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,400.00 £933.00
Principal cyber security audit and assurance £1,650.00 £1,100.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £800.00 £533.00
Lead cyber security governance and risk manager £900.00 £600.00
Principal cyber security governance and risk manager £1,200.00 £800.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £450.00 £300.00
Lead cyber security monitoring £900.00 £600.00
Principal cyber security monitoring £1,000.00 £667.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £450.00 £300.00
Lead cyber security incident response £900.00 £600.00
Principal cyber security incident response £1,000.00 £667.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £450.00 £300.00
Lead cyber security vulnerability management £900.00 £600.00
Principal cyber security vulnerability management £1,000.00 £667.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £900.00 £600.00
Lead cyber security digital forensics £1,200.00 £800.00
Principal cyber security digital forensics £1,400.00 £933.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £900.00 £667.00
Lead cyber security penetration testing £1,000.00 £667.00
Principal cyber security testing £1,400.00 £933.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £900.00 £600.00
Lead cyber security secure systems architecture and design £1,200.00 £800.00
Principal cyber security secure systems architecture and design £1,400.00 £933.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £500.00 £333.00
Analytics engineer £900.00 £600.00
Senior analytics engineer £1,200.00 £800.00
Lead analytics engineer £1,400.00 £933.00
Head of analytics engineering £1,650.00 £1,100.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £800.00 £533.00
Data analyst £900.00 £600.00
Senior data analyst £1,200.00 £800.00
Principal data analyst £1,400.00 £933.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £800.00 £533.00
Senior data engineer £900.00 £600.00
Lead data engineer £1,200.00 £800.00
Head of data engineering £1,400.00 £933.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,400.00 £933.00
Head of data ethics £1,400.00 £933.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £1,000.00 £667.00
Lead data governance manager £1,400.00 £933.00
Head of data governance £1,800.00 £1,200.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £500.00 £333.00
Associate data scientist £800.00 £533.00
Data scientist £900.00 £600.00
Principal data scientist £1,200.00 £800.00
Lead data scientist £1,400.00 £933.00
Head of data science £1,650.00 £1,100.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,400.00 £933.00
Lead machine learning engineer £1,650.00 £1,100.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £400.00 £267.00
Performance analyst £450.00 £300.00
Senior performance analyst £900.00 £600.00
Lead performance analyst £1,000.00 £667.00
Head of performance analysis £1,400.00 £933.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £450.00 £300.00
Application operations engineer £650.00 £433.00
Senior application operations engineer £800.00 £533.00
Lead application operations engineer £900.00 £600.00
Principal application operations engineer £1,250.00 £833.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £650.00 £433.00
Senior business relationship manager £800.00 £533.00
Lead business relationship manager £900.00 £600.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £450.00 £300.00
Change and release analyst £650.00 £433.00
Change and release manager £800.00 £533.00
Command and control centre manager
Role level UK Rate Offshore Rate
Senior operations analyst £800.00 £533.00
Operational control manager £900.00 £600.00
Head of command and control £1,400.00 £933.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £650.00 £433.00
End user computing engineer £800.00 £533.00
Senior end user computing engineer £900.00 £600.00
Lead end user computing engineer £1,250.00 £833.00
Principal end user computing engineer £1,800.00 £1,200.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £450.00 £300.00
IT service manager £650.00 £433.00
Senior IT service manager £800.00 £533.00
Head of IT service management £1,250.00 £833.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £1,250.00 £833.00
Major incident manager £1,800.00 £1,200.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £450.00 £300.00
Infrastructure engineer £650.00 £433.00
Senior infrastructure engineer £800.00 £533.00
Lead infrastructure engineer £900.00 £600.00
Principal infrastructure engineer £1,250.00 £833.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £450.00 £300.00
Infrastructure operations engineer £650.00 £433.00
Senior infrastructure operations engineer £800.00 £533.00
Lead infrastructure operations engineer £900.00 £600.00
Principal infrastructure operations engineer £1,250.00 £833.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £650.00 £433.00
Problem manager £800.00 £533.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £450.00 £300.00
Senior service desk analyst £650.00 £433.00
Service desk manager £800.00 £533.00
Head of service desk £900.00 £600.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £650.00 £433.00
Service readiness analyst £650.00 £433.00
Service transition manager £900.00 £600.00
Lead service transition manager £1,250.00 £833.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £400.00 £267.00
Junior business analyst £450.00 £300.00
Business analyst £800.00 £533.00
Senior business analyst £900.00 £600.00
Lead business analyst £1,250.00 £833.00
Head of business analysis £1,800.00 £1,200.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £400.00 £267.00
Delivery manager £900.00 £600.00
Senior delivery manager £1,000.00 £667.00
Head of (Agile) delivery management £1,400.00 £933.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £900.00 £600.00
Digital portfolio manager £1,000.00 £667.00
Senior digital portfolio manager £1,400.00 £933.00
Head of portfolio £1,800.00 £1,200.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £400.00 £267.00
Product manager £900.00 £600.00
Senior product manager £1,000.00 £667.00
Lead product manager £1,400.00 £933.00
Head of product £1,800.00 £1,200.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,800.00 £1,200.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,800.00 £1,200.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £650.00 £433.00
QAT analyst £800.00 £533.00
Senior QAT analyst £900.00 £600.00
Lead QAT analyst £1,250.00 £833.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £650.00 £433.00
Test engineer £800.00 £533.00
Senior test engineer £900.00 £600.00
Lead test engineer £1,250.00 £833.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,400.00 £933.00
Head of test £1,800.00 £1,200.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £400.00 £267.00
Junior DevOps engineer £450.00 £300.00
DevOps engineer £650.00 £433.00
Senior DevOps engineer £800.00 £533.00
Senior DevOps engineer - management £800.00 £533.00
Lead DevOps engineer £900.00 £600.00
Lead DevOps engineer - management £900.00 £600.00
Principal DevOps engineer £1,250.00 £833.00
Principal DevOps engineer - management £1,250.00 £833.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £400.00 £267.00
Junior frontend developer £450.00 £300.00
Frontend developer £900.00 £600.00
Senior frontend developer £1,250.00 £833.00
Lead frontend developer £1,400.00 £933.00
Head of frontend development £1,800.00 £1,200.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £400.00 £267.00
Junior developer £450.00 £300.00
Developer £800.00 £533.00
Senior developer £900.00 £600.00
Senior developer - management £900.00 £600.00
Lead developer £1,250.00 £833.00
Lead developer - management £1,250.00 £833.00
Principal developer £1,800.00 £1,200.00
Principal developer - management £1,800.00 £1,200.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £650.00 £433.00
Accessibility specialist £800.00 £533.00
Senior accessibility specialist £900.00 £600.00
Head of accessibility £1,250.00 £833.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £400.00 £267.00
Junior content designer £450.00 £300.00
Content designer £650.00 £433.00
Senior content designer £800.00 £533.00
Lead content designer £900.00 £600.00
Head of content design £1,250.00 £833.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £900.00 £600.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £400.00 £267.00
Junior graphic designer £450.00 £300.00
Graphic designer £650.00 £433.00
Senior graphic designer £800.00 £533.00
Lead graphic designer £900.00 £600.00
Head of graphic design £1,250.00 £833.00
Interaction designer
Role level UK Rate Offshore Rate
Junior interaction designer £400.00 £267.00
Interaction designer £450.00 £300.00
Senior interaction designer £650.00 £433.00
Lead interaction designer £800.00 £533.00
Head of interaction design £900.00 £600.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £400.00 £267.00
Junior service designer £800.00 £533.00
Service designer £900.00 £600.00
Senior service designer £1,000.00 £667.00
Lead service designer £1,400.00 £933.00
Head of service design £1,800.00 £1,200.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £800.00 £533.00
Lead technical writer £900.00 £600.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £400.00 £267.00
Junior user researcher £450.00 £300.00
User researcher £800.00 £533.00
Senior user researcher £900.00 £600.00
Lead user researcher £1,250.00 £833.00
Head of user research £1,800.00 £1,200.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
Friday 4 October 2024
What the ISO/IEC 27001 doesn’t cover
A 8.30 Outsources development
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
NQA
ISO 9001 accreditation date
Friday 4 October 2024
What the ISO 9001 doesn’t cover
N/A
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
2fbdbdf0-e870-4fbe-aa2d-7662ec986a6d
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
700337e5-63af-42f0-bb4c-577dcad1c30b
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@kerv.com. Tell them what format you need. It will help if you say what assistive technology you use.