SMART INFORMATION TECHNOLOGIES LIMITED

Odoo ERP Implementation

We supply all services required for the implementation of Odoo ERP, a cloud based ERP software solution.

Incorporating all areas of software implementation including systems and business analysis, software development, project management, and training.

Features

• Modular Architecture, choose and deploy only the apps you need.
• Integrated ERP System, seamless data flow across departments.
• Customisable, tailor workflows to match business requirements.
• Multi company option, ability to setup multiple companies.
• Real time reporting, access actionable insights instantly.
• Automated Processes, ability to automate processes to meet requirements.
• Scalable Solution, implement/expand modules as needed.
• Cloud or On-Prem deployment, Hosting options based on your requirements.

Benefits

• Operating system agnostic, works on any device via web browser.
• Integrated modules, integrated modules that share information instantly.
• User friendly interface, Intuitive design for easy adoption by teams.
• Common functions, design allows for consistent options in all modules.
• Automation, automate repetitive tasks easily.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@smart-ltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

806903000349541

Contact

Barry Bullen
01253531230
tenders@smart-ltd.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Procurement
  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Base updates to the solution maybe required periodically, which will result in a period of downtime. ; ; Operating system updates to the servers may be required from time to time for latest patches and security updates. ; ; Any of the above updates would be planned with the buyer to ensure that these are deployed to minimise operational disruption.
• System requirements:
  • Licences - Odoo licences would be required.
  • Operating system - Linux OS is required for Odoo server.
  • Database - Postgres database is required.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Service levels depend on your agreement with Smart IT. Without a support agreement, no formal SLAs or KPIs apply, though we aim to complete work promptly without impacting contracted clients. With a support agreement, SLAs are:; ; Initial review/response: 30 minutes; Critical (P1): 2 business hours; Serious (P2): 4 business hours; Moderate (P3): 4 business days; Minor (P4): 5 business days; ; Working hours: Monday–Friday, 8am–6pm (excluding English Bank Holidays and seasonal variations).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Smart IT offer tiered support to meet diverse operational needs of our clients. All support levels include 24/7 access to our customer portal for ticket review and tracking and telephone support in business hours (Monday to Friday 8am to 6pm excluding bank holidays). Further detailed articles for base resources and knowledge are also available via the Odoo website. ; Support is offered on either a non-contractual basis and is payable on a time and materials basis or via 3 contractual levels available in 1, 3 or 5 year terms.; All contractual plans provide defined SLAs, access to a dedicated account manager and use of the Smart IT Odoo ERP Academy for licenced users. ; Bronze – includes a monthly fee that incorporates a set standing charge as well as the purchase of a bank of prepaid time that can be used for support.; Silver – allows for unlimited support and includes a bank of prepaid time that can be used for consultancy, development or training needs.; Gold – includes all the benefits of Silver and up to 2 free version upgrades depending on contact term.; Silver and Gold contract costs calculated based on a combination of licenced user count and project costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Smart IT offers a full end to end solution covering the following areas:; ; * Pre-sales engagement; * Analysis & scoping of requirements/business analysis; * Definition of development changes; * Development of new functionality & enhancement of existing functionality; * QA Testing; * Help with User Acceptance Testing; * Training (onsite or remote to meet client requirements); * Go live/deployment management; * Post Go Live Support/Hypercare; * Project Management; * Ongoing change management; * Ongoing support
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Odoo supports the extraction of data within the application allowing users to create their own data extracts.; ; Where these options are not viable then Smart IT would be able to develop custom data extracts to specific file defintions.
• End-of-contract process: Where the contract is ending but the client is both maintaining Smart IT as the supplier and Odoo as the solution then the contract would be re-negotiated.; ; Where the contract is ending and the client is moving to a different supplier then Smart IT would work with the client to move the solution to the new supplier.; ; The exact steps for either option would be dependent on the specifics of the contract and would be handled on a case by case basis.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Odoo supports the extraction of data within the application allowing users to create their own data extracts.; ; Where these options are not viable then Smart IT would be able to develop custom data extracts to specific file defintions.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: RESPOND
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation is available via Smart IT's in house team of functional consultants, business analysts and developers. ; ; Customisation options include:; Standard configuration options that allow for the system behavior to be changed to meet client requirements.; ; Development customisation to create new functionality or enhance existing to deliver options not available out of the box.; ; Use of Odoo's Studio app that allows for no code customisation.

Scaling

• Independence of resources: Smart IT would recommend that dedicated servers are used to ensure that demand from any other service users does not have a detrimental impact.; ; Additionally Odoo can be configured to use multiple servers to undertake differing roles with the database and application servers being split to ensure optimal performance.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Odoo S.A

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: This would be dependent upon when the service is hosted and how the protection is configured. Smart IT would work with the buyer to ensure that data protection meets requirements.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users are able to export data directly from Odoo using the data export feature.; ; Where this option is not viable (possibly due to file requirements, or number of records to be exported) custom options can be developed.
• Data export formats: Other
• Other data export formats:
  • Excel exports as standard.
  • Custom exports could be developed to required formats.
• Data import formats:
  • CSV
  • Other
• Other data import formats: Custom imports can be developed where necessary.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Any guarantee would be dependent on the hosting solution provided. The following is based on infrastructure availability supplied by our preferred hosting partner Hyve:; ; * 100% Network Availability Guarantee; * 100% Cloud Platform Uptime Guarantee; * 100% Active/Active or Failover Hardware Guarantee; ; Any refunds would need to be reviewed on a case by case and would be dependent on T&Cs of the hosting provider.
• Approach to resilience: Smart ITs service can be delivered leveraging the clients preferred provider allowing for alignment with all aspects of Cloud Security Principle 2: Asset Protection and Resilience. The solution can be hosted on leading hyperscale cloud providers, ensuring cloud security and resilience compliance, utilising geographically separate Tier lll+ datacentres that provide redundant power, cooling, and network connectivity to eliminate single points of failure.; This tailored hosting approach ensures that all requirements are met including production systems operating in an active-active configuration across multiple Availability Zones within a region. This allows for automated failover and load balancing in the event of hardware or site-level failure, ensuring uninterrupted service. Data assets can be protected by synchronously replicating, in real time between these zones for high availability. Disaster recovery options include use of regular backups and integrity checks that are stored in secure, offsite locations delivering robust solutions.; Network resilience can be tailored through use of diverse routing, advanced load balancing, and always-on DDoS protection that mitigate external threats. ; This resilient architecture can be validated through regular testing of BCDR processes, ensuring that defined RPO/RTO are met. ; By remaining hosting-agnostic, this approach delivers flexibility and resilience, aligning with client requirements and industry best practices.
• Outage reporting: This would be determined on a case by case basis and dependent on any agreed automated monitoring solutions that have been implemented.; ; Smart IT would work with the buyer to discuss and suggest applicable monitoring solutions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and functions are tightly controlled in accordance with NCSC guidance, Cloud Security Principles and ISO27001 standards. Administrative access is restricted to authorised personnel only, based on the principle of least privilege, and enforced through MFA and RBAC. Management interfaces are segregated from public networks, monitored, and protected by Firewalls, IPS, and session timeouts to prevent unauthorised access. Support channels are similarly restricted to verified users via secure, authenticated portals or encrypted communications. For compliance and transparency administrative and support activities are logged, monitored and audited.
• Access restriction testing frequency: Never
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Smart IT operate an ISO 27001-certified Information Security Management System (ISMS) that governs policies for access control, data protection, incident response, supplier security, and business continuity. These policies define the technical and organisational measures required to preserve confidentiality, integrity, and availability across all services.; Governance is overseen by the Quality, Compliance & Change (QCC) manager, who reports to the Head of Operations and the Head of Infrastructure (DPO and Board member). The QCC is responsible for policy oversight, risk assessment, and continual improvement and chairs the Change Advisory Board (CAB). All policies are formally approved by the Board, communicated to all staff, and reviewed annually or in response to significant operational or regulatory change.; To ensure compliance, all personnel complete mandatory security and data protection training on induction and monthly thereafter. Access to systems is managed through role-based permissions, enforced multi-factor authentication, and regular entitlement reviews. Adherence to policies is monitored via internal audits, vulnerability scans, penetration testing, and log monitoring, supported by the ISO 27001 audit cycle.; Any non-conformities, security incidents, or potential breaches are promptly logged through our ISMS incident process, investigated by the QCC, and reported to senior management with defined corrective and preventive actions.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a defined change management process aligned with ISO 27001 standards to maintain full traceability and security of all service components. All proposed changes follow a documented request and approval workflow, including risk and security impact assessments that review potential effects on confidentiality, integrity, and availability. Significant changes are reviewed by a Change Advisory Board before implementation, and all updates are logged, tested, and verified post-deployment to ensure configuration integrity and compliance with our ISMS controls.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a proactive Vulnerability Management process aligned to ISO 27001 and NCSC guidance to identify, assess, and remediate security service risks. Potential threats are continuously assessed through automated vulnerability scanning, threat intelligence feeds, and vendor security advisories. Patches for critical or high-severity vulnerabilities are typically deployed within 24–72 hours, following applicable testing and change control procedures, while lower-risk updates are incorporated into scheduled maintenance cycles. Threat information is sourced from the NCSC, vendor bulletins, CERT/CC, and CVE databases. All actions are logged within our ISMS, with regular reviews to verify patch compliance and ensure timely remediation of threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We maintain continuous protective monitoring aligned to ISO 27001 and NCSC Cloud Security Principles, using SIEM and intrusion detection systems to analyse logs and identify anomalies or indicators of compromise across all environments. Alerts are triaged by our Infrastructure Team, which investigates potential incidents using threat intelligence and behavioural analytics. On detection of a suspected compromise, containment and isolation procedures are initiated immediately, with critical incidents investigated and mitigated. All critical incidents are logged, reviewed, and followed by root-cause analysis to prevent recurrence and strengthen our overall security posture.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a formal Incident Management process aligned to ISO 27001, ensuring rapid detection, classification, and resolution of incidents. Service outages, access issues, or performance degradation are managed through pre-defined playbooks and runbooks. Users can report incidents via our service desk by email or support line, where tickets are automatically logged, prioritised, and tracked to resolution. Each incident is assigned a severity level and managed through defined response and escalation timelines. Root cause analysis is conducted for all major incidents, with comprehensive incident reports. Lessons learned are reviewed to prevent recurrence and continually improve service resilience.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free test version of the out of the box, unconfigured solution can be spun up and made available for 1 month.
• Link to free trial: This would be unique and provided at the time of request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Ltd
• ISO/IEC 27001 accreditation date: Monday 31 March 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ca2bbc18-0520-4b8b-8b75-1bf1509aa953
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@smart-ltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.