Synergi Software Limited

Microsoft Dynamics 365 Consultancy

Design, Implementation and Support services for organisations wishing to implement Microsoft Dynamics 365 for Business Central, Sales, Customer Service, Field Service and Customer Insights.

Features

• Customer Centred Case Management
• Sales and Marketing
• Operational and financial reporting
• Complete end-to-end implementation service
• In-depth Microsoft Dynamics 365 skills
• Consultative, collaborative attitude

Benefits

• Knowledge transfer delivery leaving client team capable
• Consultants who understand processes throughout public & commercial sectors
• Focus on end customer journey and outputs
• Customer services, mobile/portal/ledgers all referencing same database
• Fully integrated with Office 365, Outlook, SharePoint
• Reporting in dashboards and Power BI is current and dynamic
• Improved Customer Experience
• Improved Organisational Efficiency
• Financial savings
• Integration to Backend Systems

£850 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@teamsynergi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

806922290553383

Contact

Team Synergi
01914770365
info@teamsynergi.co.uk

Planning

• Planning service: Yes
• How the planning service works: Discover and Engagement sessions,; Requirements gathering and business analysis,; Scoping and write up of project document,; Project definition document.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Office365
  • SharePoint
  • Nintex
  • Dynamics 365
  • Azure
  • Power BI

Training

• Training service provided: Yes
• How the training service works: Onsite Training workshops 1 to 1 and group,; Knowledge transfers,; Training documentation,; WebEx tutorials,; Blended learning
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Office 365
  • SharePoint
  • Nintex
  • Power BI
  • Dynamics 365 / Business Central

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Discovery and Engagement Session,; Project write up,; dedicated project manager,; test migration,; using migration tools,; regular planning meetings leading up to migration,; onsite/remote support,; Migration Reviews/lesson learnt.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Office 365
  • SharePoint
  • Power BI
  • Nintex

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Internal testing; Handover documentation/user manuals; User Acceptance testing (UAT); Software assurance provided by Microsoft as part of Dynamics 365 ongoing subscription; Customer Training

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Service Desk supporting by telephone/online/remote; ; The service desk supports Microsoft technologies - Office365/SharePoint/Power BI/Azure/Dynamics365; and Nintex

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response with one hour during Monday - Friday working week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: For Web Chat and Testing we utilise MS Teams.
• Support levels: Typically, 09:00-17.30 UK hours, Monday to Friday, excluding public holidays.; Flat rate service is provided along with a support contract, can be tailored to the needs of the customer, including development hours.; All support contracts are flexible and priced to your needs.; ; The support desk is manned by a technical support analyst, and supported by technical consultants and account managers.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft and Nintex

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Synergi are committed to being an environmentally friendly company, in 2022 we have introduced an initiative to plant 1 tree for every consultancy day sold. All of our company vehicles are hybrid, we encourage remote first meetings and the use of public transport when remote is not possible, we have swapped all of our office lighting to be more energy efficient and will continue to be committed to further opportunities to improve where possible.

  Covid-19 recovery

  Synergi has employed a number of people who were made redundant due to the Covid-19 pandemic, we have ran free webinars to encourage the use to Team and help train people who would otherwise have not used remote tools as part of their daily working life. We have ensured that our offices are Covid 19 secure by introducing social distancing and making some roles fully remote and some hybrid. We have also worked on a number of client projects that have focused around “return to office” activities.

  Tackling economic inequality

  Synergi run both a graduate and apprenticeship scheme, we are fully committed to investment in both areas. All employees benefit from a minimum of one Continuous Profession Development Day per month, many employees have gained notable professional qualifications off the back of this.

  Equal opportunity

  Synergi has a disability-friendly office, we employ a number of people from diverse economic, ethic and social backgrounds. We monitor our gender pay gap which is currently 1.3% which is below the national average of 15.5%.

  Wellbeing

  Synergi are committed to employee well-being, we have implemented unlimited holidays within the last 12 months, we have ran anonymous staff surveys to get feedback on working conditions and proactively asked for suggestions for improvements.

Pricing

• Price: £850 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@teamsynergi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.