Recarta IT

Cloud Survey

Recarta's service gives you the assurance that you only pay for what you need around your cloud utilisation to ensure it's optimised and runs with total security and compliance. The review is based on industry best practices to identify security risks and advise on security improvements in addition.

Features

• Advice on vendor selection for cloud management tooling
• Advice on best practice
• Advice on IDM
• Cloud security architecture
• Cloud security design
• Cloud security and risk assessment
• Utilisation cost analysis reports

Benefits

• Cost awareness
• Improved ROI
• Assurance on deployed services
• Assurance that your cloud services securely protect data

£4,975 an instance a week

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daren.bland@recarta.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

807286065979335

Contact

Daren Bland
07785 114938
daren.bland@recarta.co.uk

Planning

• Planning service: Yes
• How the planning service works: Recarta have a standardised process and templates for surveying cloud environments.; ; Recarta will use these templates to gather environmental information and metrics on configuration and costs. Recarta will review the data and provide a report outlining recommendations for improvements and efficiencies in line with industry best practice
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Yes, relevant to the cloud survey and the client installations. ; Should remedial action be required, then all details are passed to the client as part of a training exercise.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Recarta will utilise the data gathered from the Cloud Survey to design a Cloud migration plan (CMP) if the customer wishes to move to another provider or repatriate data. As part of the survey, defined actions will be produced to implement any and all direct actions i.e. security enhancements, cost saving measures, technology selection, private/hybrid cloud solutions. Recarta can assist with implementing the direct actions from the survey.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Via our mature Service Delivery functions. • Monitoring and Systems Management - installation of monitoring software /agents with associated alerts escalations (if required and appropriate) • Subject matter expert services to assist with tasks, thus providing 2nd and 3rd level support • Service Desk and support available 24/7/365 • Defined support and escalation procedures • Incident Management - suitable experience, tools and resources to ensure the resolution of tickets and incidents • Change Management - to use industry approved processes to ensure continuity of the service • Service take on - to ensure all elements are captured initially and form part of an ongoing service • Service Reviews - to regularly assess the common objectives set out within the SLA and contract documentation at the start of a service. To ultimately ensure compliance as a minimum with the exception of exceeding the stated requirements.

Service scope

• Service constraints: Ideally Recarta requires all cloud, software and hardware components to be under vendor or third party maintenance (software or hardware) support.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: An agreed SLA will be in place to define any changes for weekend escalation. Standard SLA is: 1 Critical Impact Business is critically impaired by a loss of the service. 30-minute response time. 4-hour resolution time. 2 Medium Impact Business is partially impaired by a loss of the service. 4-hour working day response time. 8-hour working day resolution time. 3 Low Impact Business function or service is not affected. 1 working day response time. 2 working days’ resolution time.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Service Level Agreements are scoped and tailored to meet the customer's requirements around their RPO and RTO. Plus any agreed local and/or remote services. Service Level Agreement support ranges can include: 24/7/365 9-5 Mon-Fri Escalation only Via the above options, services can be provisioned whereby a client can pass all backup management, local and remote, to a Recarta fully managed service. This can include services to restore backup or sub components. Or to a service whereby Recarta manages the remote storage capabilities. This can also be defined as providing backup storage with the client being responsible for all actions as regards local and remote backups plus restorations. Pricing is dependent on the service(s) chosen, and will be based on the level of Recarta interaction outside of the provision of backup storage. Recarta employs a mature Service Delivery Function with a dedicated Service Delivery Manager being assigned alongside a dedicated sales Account Manager. This function ensures concurrency of any agreed SLA through thorough ongoing service review, change request process, managed service completions, escalation and resolution processes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: July 2019
• What the ISO/IEC 27001 doesn’t cover: Recarta's have not elected to have anything out of scope and our ISO27001 certification covers all relevant parts of the business
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Recarta are working to meet the UK's goal of net zero emissions by 2050,m, and to follow the Governments's Environmental Policy and Sustainable Development Plan by working with a third party to calculate carbon emissions, offset them and ultimately reduce emissions. Recarta are committed too: 1) Reduce travel carbon footprint by offering a Hybrid and Electric fleet, encouraging carpooling and use of public transport 2) Use remote meetings/reviews where possible 3) When physical visits are required, Supplier will call upon a wide geographic spread of sales and technical staff to choose the best skilled person located close to the Buyer 4) For new hardware projects Supplier will use energy saving measures e.g. server virtualisation, cloud & recycling options. This will deliver measurable improvements on a per project basis (e.g. consolidation of 3 racks of storage into a single 4U installation) 5) Continue to promote circular economy 6) Reduce plastic waste 7) Use refill services for cleaning products 8) Encourage staff personal use of sustainable products 9) Use and promote Green Energy via renewable energy providers. Encourage staff to swap their home providers with incentive links 10) Promote a 'Paperless Office', using products to offer e-sign capabilities
• Covid-19 recovery:

  Covid-19 recovery

  Following the announcement of the Covid-19 pandemic from WHO, Recarta invoked our Business Continuity Plan. This involved the remote working of all staff. As the UK guidelines have relaxed and encouraged a return to the office, Recarta have employed a gradual, structured return to the office, with split office and remote working. Job roles and key responsibilities have been identified for all staff members, and a job role split has been put in place ensuring members of staff responsible for key services do not attend an office environment simultaneously. Activities that, in the delivery of the contract: - Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.
• Tackling economic inequality:

  Tackling economic inequality

  Recarta have a robust equal opportunity policy and Modern Slavery policy in place.
• Equal opportunity:

  Equal opportunity

  Whilst respecting the Laws of the United Kingdom, the company will exercise fair working practices. The company will make sure that all employees are treated equally and fairly and consideration will be taken for their aspirations and achievements in the workplace. All people coming into contact with the company will be treated equally irrespective of race, colour, religion, gender, sexual orientation, physical disability or any other grounds that might be construed as grounds for discrimination, including harassment and intimidation. We are an Equal Opportunities Company and abide by The Working Time Directive.
• Wellbeing:

  Wellbeing

  Recarta are committed to promoting a healthy workplace with the aim being to keep each employees wellbeing at the focus. Managers and Team Leaders conduct regular 1-2-1's with staff to ensure all each team members has the time to be heard. 1-2-1's includes conversation around current job role satisfaction, aims and goals, and any areas of concerns both within and outside the workplace. Recarta offer flexible working, both remote and time based to assist staff members with any difficulties outside of the workplace i.e. childcare Team building events are held regularly, as smaller specific team based events aswell as company wide ones. These events are held remotely and in person, to cater for all, and offer a wide range of activities.

Pricing

• Price: £4,975 an instance a week
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daren.bland@recarta.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.