IMC (UK) Learning

imc BizQuiz Gamified Quiz Application

BizQuiz is E-Learning in the disguise of a game. It is about challenging each other or playing with each other in a team through a gamified quiz, providing fun and humour for a learning effect that is much more sustained than it can ever be with classical questions.

Features

• Online cloud service playable on tablets, mobiles, laptops and PC's
• Only requires an internet browser and online connection to play
• Fully customisable quizzes with any number of questions
• Dashboard provides players a clear view of challenges and wins
• Restrict gameplay to maintain interest in playing
• Create teams of players to increase engagement and participation
• Available in more than 50 interface languages
• Design can be adapted to a customers corporate branding
• Includes a range of fun, customisable characters to choose from
• Import questions quickly and easily from Excel

Benefits

• Makes learning fun and interactive with a competitive element
• Fulfils the needs for successful learning: Competency, Autonomy and Involvement.
• Motivates play and learning to level up through the leaderboard
• Easy to use and ready within hours of purchase
• Can be adapted for any scenario, from children to professionals
• Encourages learning in spare time to move up the leaderboard

£6,750 to £20,250 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at russell.donders@im-c.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

807352071425780

Contact

Russell Donders
02080655215
russell.donders@im-c.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Purchased for a limited number of users, with the cloud service includes hosting, translation services.
• System requirements:
  • Minimum: 1 Mbit/s per user internet connection
  • Recommended: >5 Mbit/s internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide 24x7 2nd and 3rd level online support and aim to respond to all tickets as soon as possible.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The subscription cost includes access to 2nd and 3rd level support, accessible by phone or email. Customers are provided with a support email address, which is operated by a dedicated technical support engineer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is online training provided along with the product.
• Service documentation: No
• End-of-contract data extraction: All the created content can be exported in various formats, along with media assets in the media library.
• End-of-contract process: The service is terminated with a prior notice, allowing for a period for customers to download/export any stored content. The subscription to the hosting service is then terminated and no longer accessible. The storage is then thoroughly overwritten to ensure no other users can access any content that has been created or stored in the platform,

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed and optimised for all devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The interface has a very clear and consistent design, providing a simple and intuitive tool. There has been a lot of focus to ensure the interface is simple as possible with only minimal training required for users.
• Accessibility standards: None or don’t know
• Description of accessibility: Developed to standard accessibility guidelines.
• Accessibility testing: The service has undergone usability testing with a range of users with different accessibility needs, including eye tracking to test for interaction with the user interface. The main focus has been on the output formats to ensure this is compliant and usable to the widest audience of users.
• API: No
• Customisation available: Yes
• Description of customisation: The design can be customised to align with corporate branding. This includes the characters that users play with through the quiz

Scaling

• Independence of resources: Our services are provided through a subscription on AWS, with every new customer provided with a new amount of additional resources for each contract.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Questions can be exported to Excel format.
• Data export formats: Other
• Other data export formats: .XLS
• Data import formats: Other
• Other data import formats: .XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99%
• Approach to resilience: We are using state-of-art Kubernetes micro services system architecture to ensure that there are many failovers and separation of services, so if one goes down, the whole service is not disrupted. Further information available upon request
• Outage reporting: Imc Support technicians will receive notification of an outage with the solution and respond as soon as possible. With hosting through the AWS Cloud, this is managed seamlessly by the Amazon service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All users require their own username and password to access the service.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS Holding GMBH
• ISO/IEC 27001 accreditation date: 15/12/2018
• What the ISO/IEC 27001 doesn’t cover: Information security in project management - Information security shall be addressed in project management, regardless of the type of the project. Projects as such are not done within the scope of the ISMS. Thus this control is not applicable.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Imc follows best industry practise for data privacy and information security, following the controls and guidance of the ISO 27001 certification

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a dedicated QA department responsible for testing all releases with a formal QA process in place. We run automated tests and manual regression tests. The amount of regression testing is based on the type of release. In decreasing order: major, patch, hotfix. ; ; For each new release we run standard performance tests on the same hardware to ensure that no significant performance degradation was inadvertently introduced into the product.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AWS perform security scans regularly to determine the probability and severity of an attack. Depending on the severity and size of the vulnerability, these are addressed in the next available patch release.; ; In addition, the solution is designed against the OWASP top 10 vulnerabilities to ensure the solution is aligned with the up-to-date industry guidelines.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Imc use the Amazon monitoring tools to ensure the customer environments are secure, with 24/7 monitoring, and the service will also provide alerts for any detected issues to our support personnel that are then responded to accordingly and communicated to you through the support desk.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents directly affecting the server system and environment are fully managed by Amazon and their incident management procedures. This includes notification to support staff for any issues affecting customer environments . imc have an internal security and incident management procedure, documenting all processes, classifications and resolutions for a reported incident.; ; We use a security incident ticketing process to raise any security incidents. After a security event has been reported. It is analysed in order to verify the occurrence and to take first immediate actions if necessary.; ; Reports are limited to the secuirity team to limit any further security risks.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  As a leading provider of educational technologies, imc recognizes our influence on promoting environmental sustainability through eLearning. Our SaaS learning management solution offers numerous environmental advantages while being mindful of the energy needed for our computing resources. We efficiently manage this by:; ; Dynamically allocating server capacity based on actual demand, which not only minimizes environmental impact but also reduces costs.; Employing a micro-services architecture, ensuring only necessary services are active, reducing unnecessary energy use.; Key Benefits of the imc Learning Suite include:; ; Paper and Ink Reduction: By eliminating the need for printed training materials, we substantially decrease paper and ink usage.; Lower Energy Consumption: Our solution reduces the need for travel and the use of energy-intensive equipment in traditional training methods.; Carbon Footprint Reduction: Decreasing paper usage and energy consumption helps lower an organization's overall carbon footprint.; Increased Efficiency: Learners can access materials anytime, anywhere, reducing the necessity for physical meetings and travel.; imc is committed to minimizing our operational environmental impact. We adhere to all relevant environmental laws and regulations, aiming to prevent pollution and conserve resources. Our waste management strategies enhance recycling efforts, and we encourage sustainable practices among our stakeholders.; ; We also focus on improving the environmental efficiency of our transport and travel, set measurable environmental targets, and regularly update our policies to stay effective. Our company promotes eco-friendly practices, such as prioritizing eLearning, using recycled paper, recycling waste, and conserving energy with responsible office habits.; ; In conclusion, imc is dedicated to advancing environmental sustainability through innovative eLearning solutions and responsible business practices, striving for a greener future.

  Tackling economic inequality

  Living Wage response; imc voluntarily commit to paying all employees above the National Living Wage. As recognition of the higher education expected as part of the role, imc feel that remuneration according to salary benchmarking will ensure appropriate pay, creates a competitive market and ensures there is no bias when assigning salaries to certain individuals as it is determined by statistic. These factors all make for a farer working environment which is a very attractive feature of a business, and this wage allows our staff to be present at work, rather than worry about their livelihood, fostering a happier and healthier work place. This then has the knock-on effect of improving employee retention. Not only do higher retention rates reduce hiring costs and strain on the business, they also prove invaluable to our customers (you!) as you have consistency in the Account Manager assigned to your business who will have ample knowledge from other customers to guide and support you on the continued journey with imc. ; ; Further to providing more than the National Living Wage, imc also supports all staff with the option for private health insurance and schemes such as cycle to work.

  Equal opportunity

  imc is committed to identifying and addressing inequality in employment skills and pay within our workforce.; ; We conduct comprehensive diversity and inclusion training programs to educate employees and managers on unconscious bias, fair hiring practices, and creating an inclusive work environment.; ; We believe we have a transparent pay structure based on job roles, responsibilities, and performance evaluations to ensure fair and equitable compensation across all levels of the organisation.; ; We actively participate in industry benchmarking surveys to assess our performance in terms of diversity, pay equity, and inclusion compared to our peers.; ; Metrics for measuring success in this area include:; ; Percentage increase in diversity representation at all levels of the organisation.; ; Reduction in pay gaps between different demographic groups.; ; Employee satisfaction scores related to fairness and inclusivity in the workplace.; ; To gather data, we will utilise:; ; HRIS (Human Resources Information System) to collect and analyse workforce demographics, salary data, and performance evaluations.; ; Employee surveys and feedback mechanisms to assess employee perceptions of fairness and inclusivity.; ; Future target dates include:; ; Implementing unconscious bias training for employees; ; Conducting a comprehensive pay equity analysis; ; Increasing diversity representation in leadership positions in the future; ; To influence staff, suppliers, customers, and communities, we will:; ; Engage in partnerships with diversity-focused organisations to promote inclusive hiring practices and supplier diversity.; ; Communicate our commitment to diversity and inclusion through marketing materials, and corporate communications.; ; A proposed relevant KPI (Key Performance Indicator) is:; ; Percentage reduction in pay gap between underrepresented and majority groups in the future.

Pricing

• Price: £6,750 to £20,250 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Imc provides a full featured trial for a 2 week period. This can be extended upon request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at russell.donders@im-c.com. Tell them what format you need. It will help if you say what assistive technology you use.