ICONICS UK Services Ltd

Intelligent Buildings Software Stack - Business Intelligence

The IBSS platform is a virtual data-driven replication of the physical built world. The software stack models the relationships between people, places, and devices to drive business-oriented outcomes, including increased: user experience, operational efficiencies and management insight.

Features

• Historical, Real-time & Predictive Data Analytics
• Open Data Integration (IT, OT & IoT Sensors)
• WayFinding, Room Booking, Room Control
• Management Dashboards and Reporting for Operational Excellence
• Mobile Apps for Occupants and Service Workers
• Cloud Scalability
• Data Workflows an AI engines
• Mixed Reality Experiences
• Geospatial Data Models
• Data integration and normalisation

Benefits

• Reduce Energy and Carbon Consumption
• Improve Occupant Experiences and Wellbeing
• Increase Data Compliance and Governance
• Improve FM and Asset Management Efficiencies
• Single View of the Truth
• Attract Talent and Minimise Staff Turnover
• Streamline service task operations
• Improve space utilisation
• Improve building performance
• Improve occupant air quality

£6.00 to £15.00 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cwalton@iconics-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

808574217320139

Contact

Clive Walton
01384246700
cwalton@iconics-uk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The services ICONICS provides relate to the operations of a building, and more specifically relate to the occupied hours of the space. As a service, the solution is continuously enhanced and planned maintenance activities will be communicated up to 1 month in advance together with the outage window times. The service updates usually take up to 30 minutes but are typically concluded within 5 – 10 minutes, during which time the dashboards will not be accessible. No data is lost in the maintenance period as the service is distributed across a number of components which will be cycled independently
• System requirements:
  • Currently supported HTML5 compliant browser
  • Cloud based Identity Management such as Azure Active Directory
  • Currently supported Android/iOS devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and phone technical support is available from 8:30 to 17:30 during normal UK working days. ; ; 24/7 Support is available at an extra cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Telephone and email helpdesk support provided with the service.; No additional support levels and all costs inclusive. Technical Account Manager assigned to the client for the duration of the service provision
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The (typical) onboarding process for these services is defined as below, for which there are no onboarding charges. Customers would engage with ICONICS to determine the services they need which will then be priced up and agreed. general process is ; - Customer to provide marked up floor plan drawings of building(s); - Customer to provide space information (locations, names types etc); - Customer to provide equipment information (locations, names types etc); - Customer to provide user information (no. of users); - ICONICS to connect with customer IT for ; o security credential sync; o access to 3rd party cloud systems; - ICONICS to connect to building data; - ICONICS to onboard users into mobile application and deploy to customer deployment framework e.g. MDM or app store in conjunction with customer IT; - ICONICS to enable the services and apps that the customer is looking for (e.g. FM Services, Workplace Analytics); ; Customer then provided training to onboard onto the service
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extraction is available via the service web-site and will be exported in a CSV file format.
• End-of-contract process: At the end of the service contract, the service will be discontinued, and any user (customer) data will be destroyed within 30 days after the contract has ended.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Android/iOS app is specifically designed to work on phone and tablet devices, and provides the functionalities needed on those devices. The desktop service (browser or natively installed on Windows) is used for the analytics and other activities more suited on a larger real-estate.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A web based portal that provides access to KPI's and actionable insights provided by the service.
• Accessibility standards: None or don’t know
• Description of accessibility: Content specific to the service provision user role. Assistive technology such as text to speech can be used.
• Accessibility testing: None.
• API: No
• Customisation available: Yes
• Description of customisation: Individual users can select which key components they want to see/use in the mobile app. ; Administrative users can configure which components of the service are available to which users, and which rights specific users have. And modify selected artwork used through the mobile app.; As a priced item the supplier can customise the styling of the app including the colour scheme and more of the artwork used through the service.

Scaling

• Independence of resources: The service is designed and deployed on elastically scalable components of Microsoft Azure. This will ensure that in cases of higher loads (more users) more back-end capabilities will be available to service those requests.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users; Frequency of access; Services used
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Microsoft Azure platform built-in encryption systems
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data extraction is available via the service web-site and will be exported in a CSV file format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The targeted SLA for the solution is aligned to the SLAs of the underlying Azure Infrastructure (99.9%). The SLA is calculated on a monthly basis, and does not include any (down) time needed for updates at an agreed slot.
• Approach to resilience: Systems are built on SLA backed services from the Microsoft Azure platform (99.9%). Systems may be configured with extra redundancy to meet the customers requirements.
• Outage reporting: Email Notifications

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: User accounts, IP filtering, VPN requirement
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Cyber Essentials Plus and ISO27001 provide the basis for our security policies. Central logging and reporting systems provide security alerts, oversight and reporting for all systems. Policies are enforced through technical means and security training.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ICONICS manage the full deployment life cycle through Azure DevOps, including the development of new features and closing out found issues. As part of this process any changes are reviewed and assessed for their security impact. Any new builds will be staged via various development, test, and pre-production environments before being deployed to the production environment
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Constant monitoring of software and systems is performed. Data is reported to a central dashboard where IT staff resolve or mitigate any detected issues. Spot checks are also performed using an alternative software scanner.; ; Where an issue is identified,the users will be notified immediately via email and the standard SLA times will be used to resolve the issue.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Security monitoring is carried out by collecting logs from all systems, possible issues are identified such as repeated failed logins and alerts are generated. IT staff will investigate and take any required actions as soon as possible within the standard SLA times.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: When incident is detected or reported, it's primary nature will be assessed, and if it falls in a known category (i.e. Infrastructure Outage, Intermittent Infrastructure Failures, DoS and similar attacks, Security Breach, Software Failure) the appropriate standard steps for that category will be completed. ; If based on the primary assessment it cannot be assigned to a known category, a structured approach to identifying the root cause of the issue is undertaken.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  ICONICS UK is fully committed as a business to fight against climate change. In 2016 we successfully achieved ISO 50001:2018 ENMS 635781with the following scope: An energy management system for the sales, design, development and technical support of specialised computer software, installation and customer training for the industrial process marketplace conducted at Castle Gate, Dudley, utilising purchased electricity & gas. Achieved ISO 140001:2015 EMS 602113 Environmental Management System certification in Feb 2014. As our company is aligned to being Net Zero by 2050.; ; We replaced every light fitting in our offices to low energy, installed 4 EV Car charging points, paper free office by prioritising electronic communication internally and externally, remote working and cycle to work initiatives. We promote the use of public transport, car share, as well as providing a hybrid working environment, reducing our environmental impact.; ; Our employees are regularly updated on the progress of our ISO 14001 and 50001 environment and energy management standards. As part of our environmental training provided to everyone in the organisation and refreshed yearly, ; ; Customers use our products to support their environmental goals through enhanced monitoring and data visualisations. Communities benefit when our customers deploy solutions such as smart electricity grid management in their local area, like L&Q Housing London and Government Property Agency (GPA).; ; We have developed a cloud platform allowing companies to reduce energy usage across the built environment by monitoring equipment and systems that are not operating as they were designed. We have deployed this technology across our own buildings and 50,000 buildings around the world, 12 UK government buildings included.; ; As we continue to scale and grow as a business, we aim to regularly review our business processes, looking for opportunities to reduce our carbon footprint and undertake other initiatives which will help us become truly carbon neutral.

Pricing

• Price: £6.00 to £15.00 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cwalton@iconics-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.