JUNGLE I.T. LIMITED

Managed Backup

Managed service for cloud backups in Microsoft Azure.

Features

• Managed Service
• Data backup
• Cloud backup
• UK Data Centre

Benefits

• Secure data backup
• Reporting on success and failures
• Pro-active monitoring

£2.50 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@jungleit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

808581464674064

Contact

Alex Carey
01132584433
sales@jungleit.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft 365; Azure IaaS
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Support only for Microsoft 365 and Microsoft Azure public cloud.; On premis hardware can also be supported.
• System requirements: Microsoft 365

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 - 15 mins; P2 - 1 hour; P3 - 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Issues can be logged via web chat that are triaged. Escalation is available 24/7
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: See terms and conditions of service for support levels.; ; Technical account manger is provided.; ; Escalation to cloud support engineer available included in the cost for issues that can't be resolved in the service desk.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Fully managed service. No interaction needed from end user.; ; Onboarded is fully project managed by our in-house project management team.
• Service documentation: No
• End-of-contract data extraction: Usually, data is simply deleted as it is a backup (not archive); ; For data that needs to be retained, it can be restored to alternative storage if needed.
• End-of-contract process: Project managed off-boarding included in cost.; ; Engineering time for any required data retention is charged on a time and materials basis based on rate card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Cloud based service with elastic demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Stored data volume; List of backup sets; Daily success/failure reporting; Monthly managed service report
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: N-Able

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Professional services charge to restore data to a secondary location. Charge based on rate card.
• Data export formats: Other
• Other data export formats:
  • Data restored to source location
  • Data restored to secondary location
• Data import formats: Other
• Other data import formats: Data copied from source to destination using backup software

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA's and service credit information available on request and depend on server level taken.
• Approach to resilience: Information available on request
• Outage reporting: Public dashboard; email alerts; account manager contact

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Minimum permissions needed to perform task are granted.; Authorisation for any changes in user permissions audited via security ticketing system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Currently undertaking ISO 27001 certification.
• Information security policies and processes: Currently undertaking ISO 27001 certification

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ITIL based change management system in place.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Third party supplier manages security.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Third party supplier manages monitoring of service.
• Incident management type: Supplier-defined controls
• Incident management approach: ITIL based incident management approach.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Jungle IT are committed to fighting climate change. From minimising energy usage in the office, planning delivers to minimise carbon footprint, to investing in electric vehicles, we take our responsibilities seriously in climate change.
• Covid-19 recovery:

  Covid-19 recovery

  We help businesses develop and maintain their recovery strategies, providing technology to facilitate working from anywhere, anytime, allowing flexibility of working styles and patterns for all staff.
• Tackling economic inequality:

  Tackling economic inequality

  We have invested heavily in our technical operations centre in West Yorkshire, creating opportunities for local people displaced from other employers in the area. We provide work experience and training for disadvantaged school children with many being offered apprenticeships afterwards. We are members of the living wage alliance.
• Equal opportunity:

  Equal opportunity

  We are a dedicated equal opportunities organisation, ensuring diversity and inclusion form part of everything we do.
• Wellbeing:

  Wellbeing

  We ensure wellbeing of our staff by supporting flexible working as well as providing a range of benefits to enable a viable work-life balance for all.

Pricing

• Price: £2.50 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 days free trial of system.; ; Professional services to set up is initially discounted but charged if service goes live.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@jungleit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.