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Somerford Associates Limited

Imprivata MAC Mobile Access and Control (formerly MDA & Ground Control)

Imprivata Mobile Access and Control® Enables secure real time access to shared, iOS, Android devices and applications, simplified inventory management, device fleet management and loss prevention.

Features

  • Single sign-on and password management for iOS and Andriod
  • Secure, fast user switching for shared devices
  • Privacy for shared devices
  • Asset tracking and status
  • Vast application support
  • Automated workflows
  • Automated device enrolment

Benefits

  • Enables corporate owned devices to be personalised and securely shared
  • Reduces login times, all while protecting data.
  • Seamless access to desktops, clinical applications, and patient data
  • Integrated and deployed with leading EHR and MDM tools
  • Eliminates the need for passwords
  • Reduce spend on replacing lost devices
  • Reduce need to maintain a pool of spare devices
  • fast and simple device set up and configuration

Pricing

£95 to £4,870 a unit a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 0 9 1 1 4 3 8 8 4 4 0 5 2 7

Contact

Somerford Associates Limited Penny Harrison
Telephone: 07897075103
Email: penny.harrison@somerfordassociates.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Identity Governance and Administration (IGA)
Privileged and Vendor Access Management
Enterprise Access Management
Digital Identity Intelligence
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
N/a
System requirements
  • Headless desktop mini-PC.
  • Remote Desktop
  • MacOs, Windows 10/11 version within past 2 years
  • 4GB+ RAM / 20GB+ SSD drive
  • Imprivata Enterprise Access Management appliance

User support

Email or online ticketing support
Email or online ticketing
Support response times
Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Comprehensive SoW for each deployment is provided which includes a project readiness service, configuration and validation services and BAU testing.
Online Learning Management System is provided with self paced and instructor led training materials.
Full user documentation is provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
A grace period is in place at end of contract to allow time for contract renewal however if licenses not renewed, application will cease operation after a given time (30 days). Seller proactively contacts buyers in advance of contract end to discuss options.
End-of-contract process
A grace period is in place at end of contract to allow time for contract renewal however if licenses not renewed, application will cease operation after a given time (30 days). Seller proactively contacts buyers in advance of contract end to discuss options.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Deliver the same (or very similar) end user experience.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Imprivata provides an administrator console to manage the launchpad and configuration including synchronisation with EAM, management of devices and workflows at a granular level.
Accessibility standards
None or don’t know
Description of accessibility
Accessed via a browser using HTTPS, MFA optional for admin access.
Accessibility testing
None.
API
Yes
What users can and can't do using the API
https://www.groundctl.com/tag/api
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
UI customisations are available and managed through the administer console, only admins have permissions to customise endpoint UI features.

Scaling

Independence of resources
Imprivata MAC is a hybrid system with a cloud-based SaaS management console.

Customers usually choose our multi-tenant cloud, but some opt for a dedicated cloud system. A dedicated cloud is physically isolated from other customers, while still managed by Imprivata.

Analytics

Service usage metrics
Yes
Metrics types
The following actions are logged on the Audit Log:Workflows

Created workflow
Modified workflow
Deleted workflow
Cloned workflow
Launchpads

Registered Launchpad
Upgraded Launchpad
Deleted Launchpad
Changed Launchpad’s custom field from A to B
Failed Login
Devices

Added Device
Deleted Device
Retired Device
Change Device’s attribute from A to B
Automation

Created rule
Modified rule
Deleted rule
Enabled rule
Disabled rule
Admin

Added, Modified, Deleted MDM
Added, Modified, Deleted attribute
Invited user, with role
Changed role of user
Deleted user
Users

Accepted invitation
Logged in
Logged out
Changed password
Failed login
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Imprivata

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Buyers hosts appliance so is responsible for appropriate protection of data to local standards.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Customer owned and managed solution
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
LDAP connector to import AD detail

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
GroundControl uses HTTPS (port 443) for all communication between the Launchpad and the Cloud Administrator Console. After initial registration, the Launchpad switches to Secure WebSockets (also port 443) for asynchronous bi-directional messaging.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Configured and set up by buyer
Approach to resilience
Two or more appliances are configured to create an Imprivata enterprise. Appliances in an enterprise replicate in real time to form an active cluster. An enterprise may be further subdivided into a collection of Imprivata sites, which allows for the optimization of traffic patterns between Imprivata-enabled workstations and appliances in large networks. If one appliance in an enterprise fails, the remaining appliances handle all user authentication requests. Users do not experience downtime if the enterprise maintains enough active appliances to handle authentication requests from all users.
Outage reporting
Service operated locally by buyer. Admin console provides email alerts configurable by buyer.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Defined by buyer.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
A-LIGN Compliance and Security, Inc.
ISO/IEC 27001 accreditation date
11/11/2022
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
14/10/2020
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • DEA-EPCS 21 CFR part 1311
  • ISO/IEC 27701:2019

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
CyberEssentials Plus
Information security policies and processes
NHS Data Security Protection Toolkit,
HIPAA,
NIST,
SOC 2 Type II,
CSA STAR Level

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
As per buyer change management controls
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As per buyer policy
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As per buyer policy
Incident management type
Supplier-defined controls
Incident management approach
As per buyer policy

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.

Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.

We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.

For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/ As an organisation that works closely with the public sector.

Covid-19 recovery

During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead.

Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;

* home working to avoid unnecessary exposure to the virus
* providing safe office space where staff personal circumstances dictated
* regular contact, albeit remotely, to prevent isolation
* organised e-based social events to maintain interaction;

As a result we have been able to:

* give uninterrupted service to our customers
* move our staff to home working
* avoid compulsory redundancies and minimised furlough
* in 2020, gain an 11% increase in revenues
* continue to grow the workforce by over 10% in the same year
* take on new partners to enhance our solutions portfolio
* invest in staff education to meet future customer needs.

Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working.

Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.

Tackling economic inequality

Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:

* 47% of our staff joined us as junior.
* 17 of our team have joined us as apprentices or graduated from our in house technical academy
* We actively participate in the Armed Forces Covenant Scheme and help to redeploy and re-skill leavers from the Armed Forces. So far, 18 staff have joined us in this way;

Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training, as is demonstrated by 47% of our staff starting with us as juniors.

Equal opportunity

Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.

We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.

Wellbeing

Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.

This includes:
* providing staff with clarity and purpose regarding their job role;
* ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;
* providing a physical working environment that is suitable for the work to be carried out effectively;
* encouraging staff to maintain a sensible work-life balance;
* minimising the stressful impacts of work;
* ensuring bullying and harassment have no place in the working environment;
* managing sickness and absence effectively;
* considering requests for career breaks and sabbaticals;
* providing medical assistance to staff;
* encouraging employee fitness;
* promoting dignity at work

Pricing

Price
£95 to £4,870 a unit a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Non production environment for approx 50 users.
Runs for up to 45 days
Not included is Production environment

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.