THOUGHTWORKS, LTD

Cloud Infrastructure as Code

Combining industry leading software engineering practices with the latest thinking in DevOps and SRE to ensure your cloud infrastructure is fully automated Infrastructure as Code.

Composable infrastructure using platform thinking and CI/CD pipelines ensures critical changes are performed with minimal risk, now and for the lifetime of the service.

Features

• Beyond landing zones and into modular, composable, evolutionary infrastructure architecture
• Improve metrics (DORA) representing positive impact to your developer productivity
• Automation of infrastructure provisioning via secure software supply chains
• Hybrid and multicloud architectures providing best of breed
• Meet stringent security standards whilst accessing speed, performance and efficiency
• Package infrastructure capabilities for developer self-service
• Top tier partnership status and certifications with Azure, AWS, GoogleCloud
• Technology and cloud agnostic delivery capability
• Deep skills in Terraform, Ansible, Pulumi, CloudFormation, ARM, Bicep etc.

Benefits

• Recognized industry leader in DevOps, SRE, infrastructure automation, and testing
• Reduce Tech debt over time via domain driven design thinking
• Improved time-to-value via iterative Agile development approach
• Advanced expertise in Continuous Delivery specifically for IaC and cloud
• Reduced TCO by architecting for change via loosely coupled architectures
• Experienced consultants who engage at programme, team and individual levels
• Effective services robust to common infrastructure failure scenarios reducing risk
• Modern deployment patterns implemented e.g. canary, blue-green, autoscaling etc.
• Rapidly provision environments without creating configuration drift
• Our engineers help shape platform teams, or supplement multi-disciplinary teams

£475 to £1,670 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@thoughtworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

809565883377045

Contact

Matt Simons
020 3437 0990
bidteam@thoughtworks.com

Planning

• Planning service: Yes
• How the planning service works: Planning begins with an assessment to evaluate the technical environment covering application and system architecture, including integration points, security, and non-functional requirements such as performance, capacity and resilience needs. ; ; We will review and utilise existing knowledge and artefacts available to build a firm understanding of context and the current state.; ; Interactive workshops with development teams, service users and stakeholders will confirm user needs, establish any opportunities for optimisation and create an infrastructure strategy and low risk transition plan to a future to-be state. ; ; We document the outcomes of each session and then play back at a showcase to share and validate decisions.; ; The knowledge from the sessions will then be used to create a prioritised plan ensuring the areas of greatest value and/or risk are delivered early to provide usable benefits.; ; The planning phase will confirm all the required access to systems and people to ensure work can proceed productively.; ; Thoughtworks likes to work collaboratively with our clients and so where possible we will pair with your teams so that we can share knowledge and experience and upskill your team. This delivers rapid relations of benefits and sets up the capability to sustain the outcomes for the long term.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Collaboration is key to the way we work and through partnering with you and ensuring knowledge transfer is part of daily delivery activity we enable our client’s teams to build their own capability and skills.; Your team members will be paired up with Thoughtworks team members in similar roles. This allows them to benefit from shared experience and domain knowledge in a positive environment where they can ask questions and learn on the job.; This collaborative learning can be supported and supplemented through formal and informal methods where applicable. These can include workshops, literature and “bite size” zoom sessions.; Part of our way of working is ensuring the client teams we work with are left with the knowledge, experience and confidence to continue evolving the system at when our engagement ends.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The setup will establish a repeatable process for the roles required to both initiate the work and sustain the outcomes.; ; Detailed On and Off-boarding checklists will allow smooth transition of people into the roles and responsibilities of the undertaking.; ; A knowledge repository or developer portal can be updated or established so learnings, run books etc. can be preserved and the decision making process and stakeholders can be understood. This is especially important due to the rapid evolution of cloud services. Knowing the factors considered for key decision points and non-functional requirements will support the efficient evolution of the environment.; ; Thoughtworks has deep knowledge of migration between environments and/or applications providing some of the leading methodologies utilised by the industry. Our focus is to minimise risk by delivering change in small steps each with incremental benefits with repeatable automated Infrastructure as Code. This validates the strategy early in the engagement and avoids the risks of “big bang” transitions. It also reduces risk, the cost of changes and eliminates config drift.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Your solution will have our quality approach embedded into its delivery. Quality is incorporated across the agile software development lifecycle and is the whole delivery team’s responsibility. Minimising error and maximising quality, we use automation extensively for technical cloud migration and testing, ensuring repeatability and removing bias.; Our quality analysts are part of the development process from early on, analysing requirements and encouraging a testing mindset during development. This ensures teams understand how best to test their work, highlighting risks early, assuring quality by continual testing throughout development and monitoring in production. Frequent touch points between quality analysts and developers allows for quick reactions when defects occur, saving time and money by effecting fixes early on.; ; Beyond the usual functional quality assurance, we have a lot of experience in performance testing (often coupled with zero downtime tests), security testing, data migration testing and operational testing. Based on your cross-functional requirements we could help you build the appropriate tests to help assure that your service is behaving as it should.; ; Finally, we ensure that services and systems are highly observable and well monitored in order that any uncaught or operational issues can be detected in the live service.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our DAMO managed service capability delivers continuous service evolution, enhancement and improvement alongside traditional support services. Using cutting edge tooling and approaches, our engineering teams aim to make all your services “zero maintenance” over time, improving user experiences and significantly reducing support costs.; ; We are happy to support services that we have helped deliver on the cloud, via this service or via our Managed Cloud Services offering, also available in GCloud14.

Service scope

• Service constraints: This is a consultancy service intended to help buyers optimise their experience with cloud based infrastructure. ; ; Therefore our service is relatively free of constraints and is guided almost entirely by your needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will work with you as part of the service to understand and agree SLAs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We will leverage your existing departmental web chat
• Web chat accessibility testing: We will leverage your existing departmental web chat and testing
• Support levels: Support is provided during service development during working hours by the delivery team as part of the overall DevOps approach to the engagement, with response times to be agreed during initial engagement. We are happy to explore any additional needs at the outset of the service.; ; Our DAMO managed service capability delivers continuous service evolution, enhancement and improvement alongside traditional support levels 1-3. Using cutting edge tooling and approaches, our engineering teams aim to make all your services “zero maintenance” over time, improving user experiences and significantly reducing support costs.; ; We will work with you as part of the service to understand your needs and plan and agree the scope of the support service you require, including costs. ; ; All accounts are supported by an account manager and are staffed with engineers with the appropriate skills and experience to suit your needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Thoughtworks is committed to helping address all aspects of social responsibility, including our industry’s carbon footprint and contribution to climate change. We have developed a responsible tech playbook which considers sustainability and environmental impact of tech solutions alongside other aspects of corporate responsibility (see https://www.thoughtworks.com/en-gb/about-us/social-change/responsible-tech-playbook; our Building Responsible Cloud Services GCloud offering). We are working in partnership with multiple clients on solutions in the greener and cleaner energy space, and of course we monitor and take steps to reduce our own carbon footprint in line with our carbon reduction plan. ; Our cloud services can help fight climate change by reducing the carbon impact of legacy (non-cloud) services, by optimising cloud services to reduce carbon impact, and by using the cloud to develop solutions whose purpose is to reduce carbon impact. Our Social Impact Leads will help us to shape a relevant and impactful social value offer for you, aligned to your requirements and scaled appropriately to fit with the scope and size of any engagement. We will provide a clear plan, agree success metrics, and report our activities and benefits against the relevant MAC sub-criteria.

  Covid-19 recovery

  The UK has faced a disruptive period as a result of the pandemic, and whilst we have adapted, there are ongoing health, economic and social impacts. Thoughtworks helped the NHS to stabilise the 111 service when it was under significant pressure in the early days of the pandemic, and we are committed to supporting our public services in targeted recovery plans in areas such as well-being, education and skills development, employment, economic inequality etc. Our Social Impact Leads will help us to shape a relevant and impactful social value offer for you, aligned to your requirements and scaled appropriately to fit with the scope and size of any engagement. We will provide a clear plan, agree success metrics, and report our activities and benefits against the relevant MAC sub-criteria.

  Tackling economic inequality

  Our past activities in this area have included; Creating new jobs e.g. 20 jobs in the North East to support public sector clients; Supporting training in disadvantaged areas e.g. sponsoring career changers on IT courses, mentoring, career talks, and interview training; Providing work experience opportunities under contracts e.g. paid placements and internships; Providing training to our supply chain to help them enter new markets and win business independent of Thoughtworks; Our Social Impact Leads will help us to shape a relevant and impactful social value offer for you, aligned to your requirements and scaled appropriately to fit with the scope and size of any engagement. We will provide a clear plan, agree success metrics, and report our activities and benefits against the relevant MAC sub-criteria.

  Equal opportunity

  Thoughtworks strongly believes in equal opportunities, inclusion, and the value of diversity. We have a large body of knowledge and training assets, as well as active communities and dedicated leaders in our business, who are in high demand to support clients in developing strategies to mirror Thoughtworks’ own success in building our diverse team. In past engagements we have offered social value programmes creating employment opportunities for those who face barriers to employment e.g. sponsoring 6 students from disadvantaged/minority backgrounds through university. Our Social Impact Leads will help us to shape a relevant and impactful social value offer for you, aligned to your requirements and scaled appropriately to fit with the scope and size of any engagement. We will provide a clear plan, agree success metrics, and report our activities and benefits against the relevant MAC sub-criteria.

  Wellbeing

  We recognise the huge range of factors that can impact physical and mental wellbeing and resilience, from diet, exercise and sleep quality to financial worries, psychological safety, work opportunities, and access to services – and often these intersect. Thoughtworks provides holistic support, wellbeing programmes, sign-posting and training to our own consultants in these and other areas, and can help you develop offerings either within your own organisation, or targeted towards specific communities. Our Social Impact Leads will help us to shape a relevant and impactful social value offer for you, aligned to your requirements and scaled appropriately to fit with the scope and size of any engagement. We will provide a clear plan, agree success metrics, and report our activities and benefits against the relevant MAC sub-criteria.

Pricing

• Price: £475 to £1,670 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@thoughtworks.com. Tell them what format you need. It will help if you say what assistive technology you use.