| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,400.00 | £1,400.00 |
| Lead security architect | £1,600.00 | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,400.00 | £1,400.00 |
| Senior solution architect | £1,600.00 | £1,600.00 |
PURPLE WIFI LIMITED
WiFi Cloud Design, Migration & Support
We provide end-to-end professional services for Guest, Public, and Staff WiFi environments. Our experts deliver strategic cloud-readiness assessments, seamless migrations, and bespoke network architecture design. We offer ongoing 24/7 technical support, performance optimisation, and security alignment to ensure your cloud-managed connectivity remains resilient, compliant, and cost-effective.
Features
- Strategy and Design
- Captive Portal Development
- Platform Setup
- Security & Compliance
- Managed Services
Benefits
- Detailed network design, hardware specification, and bespoke multi-venue implementation.
- Custom branded captive portals with social media and login integration.
- Expert Purple platform configuration including API/Webhook integration and location floorplans
- Resilient, compliant connectivity via content filtering and rigorous security alignment.
- 24/7 support and performance optimisation ensuring platform ROI and outcomes
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at businessoperations@purple.ai.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 0 9 8 5 9 6 1 2 8 0 5 0 5 8
Contact
PURPLE WIFI LIMITED
Helen Stonehouse
Telephone: 07525821894
Email: businessoperations@purple.ai
About the service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Mobilisation coordination
Service scope
- Service constraints
-
This service delivery is governed by specific operational and technical boundaries. Standard support is limited to weekdays (07:00–23:00 GMT/BST), with emergency fix times varying by severity. Technically, the solution requires RADIUS-compatible hardware (UDP ports 1812/1813) and a stable 50mbps connection.
Customisation is restricted to standard HTML/CSS, and the API is for integration rather than core configuration. High service availability (99.9%) is standard, though 24/7 support remains an optional add-on, refer to SFIA rate card. Crucially, project success depends on the buyer providing network specs and branding assets promptly during the initial requirements phase and attending a mandatory kick-off call.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Purple will respond within 2 hours, resolution times are then
categorised into Low, Medium, High or Critical - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
-
As a user of the Zendesk SaaS platform, we rely on Zendesk’s comprehensive accessibility testing program to ensure our web chat is inclusive. Zendesk conducts regular audits using third-party accessibility experts and native assistive technology users to validate the Web Widget.
This testing process includes:
Manual Testing with Screen Readers: Verification using JAWS, NVDA (Windows), and VoiceOver (macOS/iOS) to ensure chat messages and status updates are announced correctly.
Keyboard-Only Audits: Ensuring users with motor impairments can navigate all chat functions without a mouse.
Low Vision Testing: Validating compatibility with screen magnifiers and high-contrast settings.
Zendesk documents these results in their Accessibility Conformance Reports (ACRs), which are based on the VPAT 2.5 International edition. Purple.ai monitors these reports annually to ensure that updates to the chat interface maintain high standards for assistive technology users. By leveraging a platform that integrates AT testing into its development lifecycle, we ensure a compliant and usable experience for all citizens. - Support levels
-
Purple provides four support levels: Standard, SMB, Support+, and Guest Support.
Support Levels and Costs
Standard & SMB Support: Included for all customers at no additional cost.
Support+: Premium support offering faster response times and priority handling. Costs are detailed within the SFIA rate card.
Guest Support: Fully managed end-user WiFi support. Costs are detailed within the SFIA rate card.
Personnel & Account Management
All customers are assigned an Account Executive to manage their overall relationship. Technical issues are handled by a dedicated team of Support and Senior Support Engineers.
Purple does not provide a standard "Technical Account Manager" or "Cloud Support Engineer" for all tiers. However, customers purchasing Support+ or Guest Support receive a dedicated Senior Support Engineer who acts as a primary technical point of contact and conducts regular service reviews. - AI chatbot
- Yes
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service manager | £1,300.00 | £1,300.00 |
| Senior IT service manager | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £1,200.00 | £1,200.00 |
| Senior infrastructure engineer | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £1,300.00 | £1,300.00 |
| Senior business analyst | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,300.00 | £1,300.00 |
| Senior delivery manager | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Interaction designer | £1,400.00 | £1,400.00 |
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- Citation
- ISO/IEC 27001 accreditation date
- Wednesday 17 December 2014
- What the ISO/IEC 27001 doesn’t cover
- Nothing
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- ISO 9001 certification accredited by
- Citation
- ISO 9001 accreditation date
- Monday 9 June 2014
- What the ISO 9001 doesn’t cover
- Nothing
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- None of the criteria
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- 169C4E72-1B54-465B-B120-772A5C6E240D
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
- Mission: Break down barriers to opportunity
-
By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Mission: Build an NHS fit for the future
-
That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at businessoperations@purple.ai.
Tell them what format you need. It will help if you say what assistive technology you use.