PROCTOR AND STEVENSON LIMITED

Drupal website Quality Assurance and Performance Testing

We provide structured quality assurance and testing services to validate performance, scalability, accessibility and operational readiness before Drupal go-live. Testing is risk-led, evidence-based and aligned to defined acceptance criteria, ensuring services are resilient, compliant and ready for live operation.

Features

• Test strategy aligned to risks and criteria.
• Assurance plan with entry and exit gates.
• Design tests for functional and regression coverage.
• Define performance targets for key user journeys.
• Run load tests at expected peak usage.
• Run stress tests to find failure points.
• Execute scalability tests to validate scaling behaviour.
• Capacity plan with baselines and headroom.
• Operational readiness checks for monitoring and recovery.
• Accessibility testing to WCAG using manual checks.

Benefits

• Reduce production incidents through earlier defect discovery.
• Improve release confidence with measurable quality gates.
• Protect user experience by meeting performance targets.
• Validate peak demand handling before go-live.
• Identify bottlenecks early, cutting remediation costs.
• Support scaling decisions with evidence, not guesses.
• Prove operational readiness for on-call teams.
• Improve accessibility outcomes with actionable findings.
• Provide audit trail for stakeholders and assurance.
• Reduce go-live delay risk through rehearsals.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@proctors.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

810115594949195

Contact

Tamsin Wotton
01179232282
marketing@proctors.co.uk

About your service

• Service categories:

  Cloud Support Services

  Quality Assurance and Performance Testing

  • Assurance/testing design
  • Infrastructure performance testing

  Performance testing

  • Load Testing
  • Scalability Testing

  Operational readiness testing

  • Accessibility testing

Service scope

• Service constraints: Our service operates within agreed maintenance windows for platform updates and security patching. Support is provided for agreed hosting environments and approved technology stacks to ensure stability and compliance. Integrations depend on the availability and maturity of third party APIs. AI features require appropriate data governance approvals. Service availability and response times are defined through agreed service levels

User support

• Email or online ticketing support: Yes
• Support response times: Yes. Users can raise support requests by email or through our online ticketing system. During UK business hours (09:00 to 17:30, Monday to Friday, excluding public holidays) we acknowledge tickets within 1 hour for critical incidents, within 4 hours for high priority issues, and within 1 business day for standard requests. At weekends and outside business hours, critical incidents are acknowledged within 2 hours. Other priorities are acknowledged on the next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels We provide three structured support levels aligned to our Hosting, Maintenance and Support SLA. ; Level 1 support ; First-line help desk support during UK business hours, 09:00 to 17:30 Monday to Friday excluding bank holidays. Requests are logged, triaged and resolved where possible, or escalated to specialist teams. This level is included within all hosting packages. ; Level 2 support ; Application administrators and subject matter specialists handle operational issues and advanced diagnostics. This level resolves non-code issues and manages infrastructure and application stability. Included within all packages, with extended hours and on-call support available at additional cost.; ; Level 3 support; Senior application specialists provide deep technical support, including code fixes, root cause analysis and complex incident resolution. This level is engaged for critical issues and is included within contracted support hours. ; Optional 24/7 on-call support is available from £600 per month, depending on package. ; ; Account management; All clients have access to senior cloud support engineers. A dedicated technical account manager or support manager is provided for Silver and Gold services.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: Yes

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Business architect	£865.90
Lead business architect	£980.00

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£865.90
Senior data architect	£980.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£865.90
Lead enterprise architect	£980.00

Network architect

Role level	UK Rate	Offshore Rate
Network architect	£865.90
Lead network architect	£980.00

Solution architect

Role level	UK Rate	Offshore Rate
Solution architect	£865.90
Lead solution architect	£980.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£865.90
Lead technical architect	£980.00

Chief digital and data roles

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£980.00

Chief technology officer

Role level	UK Rate	Offshore Rate
Chief technology officer	£980.00

IT operations roles

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Infrastructure engineer	£865.90
Senior infrastructure engineer	£980.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£865.90
Service desk manager	£980.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Business analyst	£865.90
Senior business analyst	£980.00

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£865.90
Senior delivery manager	£980.00

Digital portfolio manager

Role level	UK Rate	Offshore Rate
Digital portfolio manager	£865.90
Senior digital portfolio manager	£980.00

Product manager

Role level	UK Rate	Offshore Rate
Product manager	£865.90
Senior product manager	£980.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
QAT analyst	£865.90
Senior QAT analyst	£980.00

Software development roles

Frontend developer

Role level	UK Rate	Offshore Rate
Frontend developer	£865.90
Senior frontend developer	£980.00

Software developer

Role level	UK Rate	Offshore Rate
Developer	£865.90
Senior developer	£980.00

User-centred design roles

Accessibility specialist

Role level	UK Rate	Offshore Rate
Accessibility specialist	£865.90
Senior accessibility specialist	£980.00

Content designer

Role level	UK Rate	Offshore Rate
Content designer	£865.90
Senior content designer	£980.00

Content strategist

Role level	UK Rate	Offshore Rate
Content strategist	£980.00

Graphic designer

Role level	UK Rate	Offshore Rate
Graphic designer	£865.90
Senior graphic designer	£980.00

Interaction designer

Role level	UK Rate	Offshore Rate
Interaction designer	£865.90
Senior interaction designer	£980.00

Service designer

Role level	UK Rate	Offshore Rate
Service designer	£865.90
Senior service designer	£980.00

User researcher

Role level	UK Rate	Offshore Rate
User researcher	£865.90
Senior user researcher	£980.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: Wednesday 29 January 2025
• What the ISO/IEC 27001 doesn’t cover: Everything for ISO 27001 2022 is covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3e056b4b-9776-45da-94fd-46858efcc247
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@proctors.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.