ACS Technology Group Ltd.

ACS Cloud Software & Services Licence Migration & Support

ACS offers a complete range of SAAS Cloud Services & Migration, Support and modernization with a seamless transition and reliable support. ACS is an expert in Licence audits, deployment, and training, and customizes Cloud based solutions to suit organisation's needs.

Features

• Migration and Deployment: Assistance with migrations, deployments, and cloud adoption
• Cloud Infrastructure Design: Management Building, optimizing, and deploying
• Co-Managed Support: Acting as an extension of client IT departments
• Robust Security: Data encryption, loss prevention, and compliance
• Technical Support: Standard technical support, productivity and security licence audits
• License Utilization: Revie current usage within your environment
• Strategic Partnership: Quarterly strategic planning, roadmap consultation
• Support Desk: Providing support and proactive monitoring
• Cloud Backup and Security: Ensuring data safety and regulatory compliance.
• Disaster recovery service: Plan, backup, restore, ensure business continuity.

Benefits

• Enhanced Collaboration: Seamless integration with Current Product sets.
• Advanced Security: Multi-factor authentication robust protection
• Cost-Effective Licensing: Strategic license management for optimal utilization
• Disaster recovery planning
• Strategic Planning: Quarterly strategic planning and technological updates
• Strategic Engagement: ACS provides a strategic approach to license utilisation
• Proven, robust cloud migration methodology.
• UK-based, certified experts.
• Security-centric migration with data protection.

£3.40 to £1,200 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.townend@acsgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

810148972631467

Contact

Ben Townend
01274 556091
ben.townend@acsgroup.co.uk

Planning

• Planning service: Yes
• How the planning service works: ACS's Cloud Services Migration & Support offers a strategic planning service that encompasses a thorough audit, professional migration, and post-migration support. This service ensures a seamless transition to cloud-based operations, providing customers with:; ; Audit & Assessment: A detailed evaluation of the current IT infrastructure to identify the best migration strategy.; Professional Migration: Expert handling of data and application transfer to Cloud Services, minimizing downtime and disruption.; Post-Migration Support: Ongoing assistance to address any issues and optimize cloud performance.; Knowledge Transfer: Sharing of best practices and training to empower in-house IT teams.; Security Enhancement: Implementation of multi-factor authentication for robust security.; License Management: Review and optimization of SAAS licenses for cost-efficiency.; Cloud Backup: Protection of data with cloud-to-cloud backup solutions, ensuring compliance with GDPR and SOC standards.; ; Disaster Recovery: create robust disaster recovery plans ; Cloud Optimization: Management of Cloud Infrastructure environments to maximize investment and performance.; Strategic Partnership: Regular strategic planning sessions to align IT with business goals.; Support Desk: Access to support for proactive monitoring and issue resolution.; This planning service is designed to facilitate a smooth transition to SAAS Solutions, enabling businesses to leverage cloud technology for enhanced efficiency, security, and collaboration.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud Infrastructure
  • Disaster Recovery Services
  • SAAS Backup Soultions

Training

• Training service provided: Yes
• How the training service works: ACS's Microsoft Cloud Services Migration & Support training service equips clients with the knowledge and skills needed for a successful cloud transition. The training includes but not limited to:; ; • Pre-Migration Planning: Understanding the scope and strategy ; for migration.; • Hands-On Migration Experience: Practical sessions on data and ; application transfer.; • Post-Migration Support: Guidance on navigating the new cloud ; environment.; • Security Best Practices: Training on Azure AD and multi-factor ; authentication.; • License Optimization: Sessions on managing and optimizing ; ; • Cloud Backup Protocols: Ensuring data safety and compliance.; • Interactive Learning: Engaging training modules for IT teams.; • Knowledge Sharing: Transfer of expertise from ACS's seasoned ; professionals.; ; This training service is designed to empower clients with the confidence to manage their Cloud services effectively, ensuring a smooth migration and enhanced cloud capabilities.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: ACS's Cloud Services Migration & Support streamlines the cloud migration process for customers by providing a holistic approach to overcoming infrastructure challenges. The service ensures:; ; Flexibility: Users gain remote access to their networks and documents, enhancing work flexibility.; Security: The cloud environment offers superior security, compliance, and reliability, mitigating risks associated with downtime and data breaches.; Cost Control: Customers enjoy predictable IT costs without the need for additional server hardware or license purchases.; Independence: Reduced reliance on central offices decreases the risk of critical failures.; Collaboration: Facilitates organization-wide collaboration with customizable folders and controlled document sharing.; Support: Customers receive comprehensive technical support, including productivity and security audits, and license reviews.; Data Protection: Cloud backup solutions protect emails, servers, Teams data, and directories, ensuring GDPR compliance.; Cloud Infrastructure Optimization: Expert management of Cloud environments maximizes investment returns and performance.; This service package from ACS empowers customers to fully utilize Cloud services, ensuring a seamless transition with continuous support.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the solution and migration process, ACS Support performs standard benchmark quality assurance and performance testing to verify that the suggested solution will satisfy business and user needs for long term strategic plans.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: As an ISO27001 certified company, ACS provides a service desk that handles alerts and user issues. Users or IT support staff can submit tickets by email, phone, or customer portal and get a guaranteed SLA for response. We can escalate issues to providers directly through our partnership with them, reducing downtime for the user or organization. Our engineers have expertise and certification in Mutiple SAAS products. We offer senior-level engineering for internal escalations to ensure SLA compliance. We use market leading remote logon & monitoring tools.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: At ACS, we prioritize swift and efficient responses to all inquiries. Our support team is dedicated to providing prompt assistance, ensuring that questions are addressed as quickly as possible to maintain seamless service and support for our clients. All in line with agreed SLA
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: ACS offers Managed IT Support and custom support plans for co-managed setups with Internal IT Resources. Our standard support plans include: ; ; Standard Hours of Support: Monday – Friday 08:00 – 17:30 Out of Hours Support ; ; On-site support when needed ; ; Full 1st, 2nd & 3rd Line & Co managed support services via phone, email, portal ; ; Assigned Cloud Technical Account Manager

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group 776988
• ISO/IEC 27001 accreditation date: April 24
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ACS is actively engaged in combating climate change through various initiatives. They are dedicated to sourcing ethical products, enhancing sustainability, and participating in community volunteering and environmental roadshows. With a dedicated Impact Team, ACS drives ideas and initiatives across the business to create a positive environmental impact. They also assist customers in adopting greener practices by conducting environmental reviews. For a comprehensive understanding of ACS's commitment to environmental stewardship, the ACS Impact Report provides detailed insights into their efforts to be a force for good

  Covid-19 recovery

  Our service provision will support Covid-19 recovery by ensuring safety protocols, facilitating remote work, enabling contactless transactions, promoting health awareness, and fostering community resilience.

  Tackling economic inequality

  Our service provision will address economic inequality by offering affordable access, promoting financial literacy, creating job opportunities, supporting small businesses, and advocating for fair wages and policies.

  Equal opportunity

  ACS is dedicated to providing equal opportunities, fostering a diverse and inclusive environment where every employee is valued and respected. Their commitment is reflected in their hiring practices, professional development programs, and community engagement, ensuring a workplace where everyone can thrive and contribute to the company's success.

  Wellbeing

  Our service provision will enhance wellbeing through mental health support, promoting work-life balance, facilitating access to healthcare, encouraging healthy lifestyles, fostering social connections, and prioritizing user satisfaction and safety.

Pricing

• Price: £3.40 to £1,200 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.townend@acsgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.