i10

Cloud Infrastructure Optimisation

Partnership support enabling clients to disaggregate ICT services from incumbent SIs using smart-sourcing approaches to enable the adoption of cloud based multi-sourcing models, reducing ICT run costs by as much as 40%. Provisioning of more modern ICT services from specialist suppliers that better meet the needs of users.

Features

• Client-side support, ICT strategy and roadmap development
• Transformation design and programme delivery
• Insourcing, outsourcing, smart-sourcing and disaggregation of cloud-based ICT infrastructure
• Wardley Mapping to determine cloud-based service groupings
• Adoption of cloud-based multi-sourcing approach to ICT provision
• Service Integration and management with knowledge transfer
• Service Integration & Management support, ITIL standards
• End-user compute, service desk, hosting, networks, data, voice, applications
• Adoption of modern cloud-based platforms to meet user needs
• Commercial and procurement support selecting more flexible ICT suppliers

Benefits

• Technical support to ensure new ICT infrastructure components integrate effectively
• AWS, Google Cloud, and Microsoft Azure
• Enables better services to be delivered at lower cost
• Avoid technology and supplier lock-in. Scaleable solutions.
• Leverage supplier innovation, engage with specialist suppliers
• Deliver effective ICT to your users increasing their effectiveness
• Deals with TUPE, all commercial and legal aspects of transition
• Supports both transition and transformation agendas
• Delivers ICT that users need to operate efficiently
• Iterative operating model development and delivery, target operating model (TOM)

£345 to £1,495 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.hastings@i-10.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

810443456192983

Contact

Mark Hastings
020 805 01091
mark.hastings@i-10.co.uk

Planning

• Planning service: Yes
• How the planning service works: We provide a comprehensive planning service to support the implementation of cloud hosting or cloud software. We conduct a variety of qualitative and quantitative analysis and discovery techniques to understand your user needs and business requirements (both functional and non-functional). ; ; We focus on a rigorous understanding of the current landscape (as is) in order to define the target state (to be) and the steps to get there to ensure the solution fully supports business and technology objectives and departmental priorities.; ; This allows us to create a robust and detailed plan to safely transition your legacy estate to cloud hosting and/or software services. We ensure we design user-focused solutions that are secure, scalable and built on open standards. ; ; We support you through your entire transformation journey, from up front technology strategy formulation, to user needs and business analysis, and right through to service design and transition, putting you in a position to deliver outstanding customer/user/citizen experiences.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Knowledge transfer is critical to us.; ; We provide a comprehensive training service to support the successful adoption of your cloud services.; ; We work closely with our clients to fully understand their training needs and build a customised approach to ensure the transition to cloud services is successful. ; ; We can provide a range of training delivery options from on-site one-to-one coaching, facilitated group training sessions, video tutorials, training documentation and video conference training sessions. ; ; Our assignments usually include working in a joint team with our clients. We actively help to coach and train your staff throughout our engagements, through a collaborative and transparent approach. We like to co-locate with your staff, and invite any member of your organisation to join our collaborative online workspace to work and create alongside us. We work collaboratively and transparently, utilising the latest technology and embedding a co-creative approach within the team.; Learning doesn't stop at co-working: we also offer more formal training and coaching approaches.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We analyse and map your business needs, as-is and to-be architecture and technologies to identify opportunities, benefits and recommendations. We analyse where these components are currently delivered by a bespoke custom-built solution, a product or commodity service, and identify duplication and potential alternatives. We will then develop plans and a roadmap to transform.; ; In establishing a migration plan, we will create a portfolio of applications and services and challenge the justification for their continued operation. Often services are retained on premise because it takes effort to decommission them: in a cloud environment, with charging based on usage, reducing services to the essential ones will reduce both migration and ongoing running costs. During the migration itself, pre and post testing is recommended to ensure the migrated environment is compared to a solid baseline.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We’ll design, build, test and iterate services with ongoing quality assurance and performance testing using an agile, iterative approach.; Delivering a minimum viable product helps gain consensus on the viability of the product or service, and allows user feedback to define and prioritise future changes.; ; We’ll establish and manage an appropriate level of testing in terms of quality and capabilities of the service in line with delivery plans, validation and verification of systems against user and business requirements.; ; Performance testing ensures that the system performs adequately under anticipated loads and to determine how the system recovers following abnormal load. Performance and stress testing ensures systems are not compromised. Automated testing enables consistency, and can be supplemented by end user testing for specific use cases that cannot be simulated.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support is tailored to each client engagement based on client and user needs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is tailored to each client engagement based on client and user needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We will plant 1,000 trees for each piece of work commissioned under this service to offset the carbon generated by the work. We partner with Ecologi to provide buyers with an independent audit trail to validate our carbon offsetting. We ensure that the planted trees are in Restor-registered sites, using an ‘employ to plant’ model, providing a consistent income for local people who work as planters, nursery staff and forest guards, allowing the local community greater access to education, nutrition and healthcare. Our partners at Ecologi ensure that sustainable land-use practices are followed. The trees planted will provide new food sources for local people, including avocado, lemon and papaya trees. This approach aligns with UN Sustainable Development goals. i10 has already offset our carbon footprint dating back to the year we were formed, and we believe we’re the first business consultancy to the UK public sector to carbon offset its projects, making them routinely carbon neutral and ensuring we remain carbon negative.

Pricing

• Price: £345 to £1,495 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.hastings@i-10.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.